Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
WITH ONLY 18,000 MILES ON MY CAR, THE CHECK ENGINE LIGHT CAME ON AND IT OVERHEATED. THE DEALERSHIP MISDIAGNOSED THE PROBLEM AFTER HAVING THE VEHICLE FOR 2 WEEKS. WITHIN A DAY OF ME HAVING IT BACK, THE SAME THING HAPPENED AGAIN. THIS TIME, THE DEALERSHIP HAD THE VEHICLE FOR OVER 2 MONTHS BECAUSE PARTS TO REBUILD THE ENGINE WERE ON BACKORDER. ONCE I RECEIVED THE VEHICLE BACK, IT NEVER DROVE THE SAME BUT I LIVED WITH IT. HERE I AM 3 MONTHS LATER AND THE CHECK ENGINE LIGHT IS ON AGAIN! FORD SHOULD BE ASHAMED. WILL NEVER PURCHASE ANOTHER FORD AGAIN IN MY LIFE.
Corrective Action:
WITH ONLY 18,000 MILES ON MY CAR, THE CHECK ENGINE LIGHT CAME ON AND IT OVERHEATED. THE DEALERSHIP MISDIAGNOSED THE PROBLEM AFTER HAVING THE VEHICLE FOR 2 WEEKS. WITHIN A DAY OF ME HAVING IT BACK, THE SAME THING HAPPENED AGAIN. THIS TIME, THE DEALERSHIP HAD THE VEHICLE FOR OVER 2 MONTHS BECAUSE PARTS TO REBUILD THE ENGINE WERE ON BACKORDER. ONCE I RECEIVED THE VEHICLE BACK, IT NEVER DROVE THE SAME BUT I LIVED WITH IT. HERE I AM 3 MONTHS LATER AND THE CHECK ENGINE LIGHT IS ON AGAIN! FORD SHOULD BE ASHAMED. WILL NEVER PURCHASE ANOTHER FORD AGAIN IN MY LIFE.
Additional Notes:
WITH ONLY 18,000 MILES ON MY CAR, THE CHECK ENGINE LIGHT CAME ON AND IT OVERHEATED. THE DEALERSHIP MISDIAGNOSED THE PROBLEM AFTER HAVING THE VEHICLE FOR 2 WEEKS. WITHIN A DAY OF ME HAVING IT BACK, THE SAME THING HAPPENED AGAIN. THIS TIME, THE DEALERSHIP HAD THE VEHICLE FOR OVER 2 MONTHS BECAUSE PARTS TO REBUILD THE ENGINE WERE ON BACKORDER. ONCE I RECEIVED THE VEHICLE BACK, IT NEVER DROVE THE SAME BUT I LIVED WITH IT. HERE I AM 3 MONTHS LATER AND THE CHECK ENGINE LIGHT IS ON AGAIN! FORD SHOULD BE ASHAMED. WILL NEVER PURCHASE ANOTHER FORD AGAIN IN MY LIFE.
Mfg Campaign: 11210726
Recall Date: May 29, 2019
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, AN EXPLOSIVE NOISE WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (225-293-8900, LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) WHERE IT WAS STATED THAT THE FAILURE WAS AN UNKNOWN ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROPRIATELY 24,900. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, AN EXPLOSIVE NOISE WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (225-293-8900, LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) WHERE IT WAS STATED THAT THE FAILURE WAS AN UNKNOWN ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROPRIATELY 24,900. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, AN EXPLOSIVE NOISE WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (225-293-8900, LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) WHERE IT WAS STATED THAT THE FAILURE WAS AN UNKNOWN ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROPRIATELY 24,900. *TR
Mfg Campaign: 11210424
Recall Date: May 28, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.
Corrective Action:
I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.
Additional Notes:
I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.
Mfg Campaign: 11210149
Recall Date: May 27, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.
Corrective Action:
I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.
Additional Notes:
I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.
Mfg Campaign: 11210149
Recall Date: May 27, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Corrective Action:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Additional Notes:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Mfg Campaign: 11209811
Recall Date: May 24, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Corrective Action:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Additional Notes:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Mfg Campaign: 11209811
Recall Date: May 24, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Corrective Action:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Additional Notes:
ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.
Mfg Campaign: 11209811
Recall Date: May 24, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BRAKE AND ACCELERATOR DID NOT WORK AFTER A SUDDEN STOP ON THE SIGNAL LIGHT (ON A SLOP, ENTRANCE OF A HIGHWAY). AFTER THE STOP , MY CAR STARTED ROLLLING BACKWARD, NEITHER BRAKE OR ACCELERATOR COULD STOP THE BACKWARD ROLLING. I HAVE TO USE THE EMERGENCY BRAKE TO STOP THE CAR TO AVOID CRASH WITH THE CAR BEHIND ME. THIS IS THE SECOND TIME. LAST TIME I WAS ON THE ENTRANCE OF A HIGHWAY, ABOUT TO ACCELERATE, BUT SUDDENLY THE CAR LOST ITS POWER, THE ACCELERATOR DIDN'T WORK. BUT THAT TIME BRAKE WAS WORKING.
Corrective Action:
BRAKE AND ACCELERATOR DID NOT WORK AFTER A SUDDEN STOP ON THE SIGNAL LIGHT (ON A SLOP, ENTRANCE OF A HIGHWAY). AFTER THE STOP , MY CAR STARTED ROLLLING BACKWARD, NEITHER BRAKE OR ACCELERATOR COULD STOP THE BACKWARD ROLLING. I HAVE TO USE THE EMERGENCY BRAKE TO STOP THE CAR TO AVOID CRASH WITH THE CAR BEHIND ME. THIS IS THE SECOND TIME. LAST TIME I WAS ON THE ENTRANCE OF A HIGHWAY, ABOUT TO ACCELERATE, BUT SUDDENLY THE CAR LOST ITS POWER, THE ACCELERATOR DIDN'T WORK. BUT THAT TIME BRAKE WAS WORKING.
Additional Notes:
BRAKE AND ACCELERATOR DID NOT WORK AFTER A SUDDEN STOP ON THE SIGNAL LIGHT (ON A SLOP, ENTRANCE OF A HIGHWAY). AFTER THE STOP , MY CAR STARTED ROLLLING BACKWARD, NEITHER BRAKE OR ACCELERATOR COULD STOP THE BACKWARD ROLLING. I HAVE TO USE THE EMERGENCY BRAKE TO STOP THE CAR TO AVOID CRASH WITH THE CAR BEHIND ME. THIS IS THE SECOND TIME. LAST TIME I WAS ON THE ENTRANCE OF A HIGHWAY, ABOUT TO ACCELERATE, BUT SUDDENLY THE CAR LOST ITS POWER, THE ACCELERATOR DIDN'T WORK. BUT THAT TIME BRAKE WAS WORKING.
Mfg Campaign: 11208382
Recall Date: May 18, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT A NUMBER #1 CYLINDER HEAD WAS BLOWN ON THE ENGINE FROM BEING OVERHEATED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER SHEEHY FORD OF ASHLAND (11450 WASHINGTON HWY, ASHLAND, VA 23005 (804) 242-0391) CHANGED THE COIL AND THE CHECK ENGINE WARNING LIGHT UNILLUMINATED. THE VEHICLE HESITATED WHEN THE CONTACT DEPRESSED ON THE ACCELERATOR PEDAL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT SMELLED ANTIFREEZE WHEN SHE WAS DRIVING. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AGAIN AND THEY NOTICED THE COOLANT WAS LOW AND WAS LEAKING INTO THE ENGINE THUS CRACKING THE CYLINDER. THE DEALER STATED THAT THEY WOULD CONTACT THE MANUFACTURER BEFORE THEY WILL REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT A NUMBER #1 CYLINDER HEAD WAS BLOWN ON THE ENGINE FROM BEING OVERHEATED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER SHEEHY FORD OF ASHLAND (11450 WASHINGTON HWY, ASHLAND, VA 23005 (804) 242-0391) CHANGED THE COIL AND THE CHECK ENGINE WARNING LIGHT UNILLUMINATED. THE VEHICLE HESITATED WHEN THE CONTACT DEPRESSED ON THE ACCELERATOR PEDAL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT SMELLED ANTIFREEZE WHEN SHE WAS DRIVING. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AGAIN AND THEY NOTICED THE COOLANT WAS LOW AND WAS LEAKING INTO THE ENGINE THUS CRACKING THE CYLINDER. THE DEALER STATED THAT THEY WOULD CONTACT THE MANUFACTURER BEFORE THEY WILL REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT A NUMBER #1 CYLINDER HEAD WAS BLOWN ON THE ENGINE FROM BEING OVERHEATED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER SHEEHY FORD OF ASHLAND (11450 WASHINGTON HWY, ASHLAND, VA 23005 (804) 242-0391) CHANGED THE COIL AND THE CHECK ENGINE WARNING LIGHT UNILLUMINATED. THE VEHICLE HESITATED WHEN THE CONTACT DEPRESSED ON THE ACCELERATOR PEDAL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT SMELLED ANTIFREEZE WHEN SHE WAS DRIVING. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AGAIN AND THEY NOTICED THE COOLANT WAS LOW AND WAS LEAKING INTO THE ENGINE THUS CRACKING THE CYLINDER. THE DEALER STATED THAT THEY WOULD CONTACT THE MANUFACTURER BEFORE THEY WILL REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
Mfg Campaign: 11207414
Recall Date: May 14, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.
Corrective Action:
WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.
Additional Notes:
WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.
Mfg Campaign: 11206063
Recall Date: May 7, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.
Corrective Action:
WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.
Additional Notes:
WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.
Mfg Campaign: 11206063
Recall Date: May 7, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING TO WORK THIS MORNING AND A STRONG SMELL OF BURNING PLASTIC/RUBBER FILLED THE CABIN. I DID MAKE IT TO WORK AND HAD SEVERAL COWORKERS SIT IN THE VEHICLE TO MAKE SURE I WAS NOT IMAGING AN ODOR. ALSO LIFTED THE HOOD TO CHECK ENGINE FOR ANY MELTING HOSES ETC AND DID NOT SEE ANYTHING. I TOOK THE VEHICLE IN THAT MORNING, THE SERVICE MANAGER AND TECHNICIAN DID A CHECK AND DID NOT NOTICE A SMELL AND TOLD ME THAT THE SMELL WAS THE LEATHER SEAT COVERS THAT I INSTALLED... I INSTALLED THE FAKE LEATHER SEAT COVERS OVER TWO MONTHS AGO. I DO KNOW WHAT BURNT RUBBER VS PLEATHER SMELL LIKE. SERVICE PERSON KEPT ASKING IF I HAD LEFT A PHONE PLUGGED INTO THE VEHICLE, AFTER HE ASKED ME THAT I ASKED HIM HAD THERE BEEN OVERHEATING CONCERNS. I WAS TOLD NO, JUST SEEMS STRANGE THING TO ASK IF PHONE JACKS WERE NOT A ISSUE. SO, I AM MAKING A NOTE OF THIS ELECTRICAL ISSUE AND HOPE THAT THIS WILL NOT TURN INTO A PROBLEM.
Corrective Action:
I WAS DRIVING TO WORK THIS MORNING AND A STRONG SMELL OF BURNING PLASTIC/RUBBER FILLED THE CABIN. I DID MAKE IT TO WORK AND HAD SEVERAL COWORKERS SIT IN THE VEHICLE TO MAKE SURE I WAS NOT IMAGING AN ODOR. ALSO LIFTED THE HOOD TO CHECK ENGINE FOR ANY MELTING HOSES ETC AND DID NOT SEE ANYTHING. I TOOK THE VEHICLE IN THAT MORNING, THE SERVICE MANAGER AND TECHNICIAN DID A CHECK AND DID NOT NOTICE A SMELL AND TOLD ME THAT THE SMELL WAS THE LEATHER SEAT COVERS THAT I INSTALLED... I INSTALLED THE FAKE LEATHER SEAT COVERS OVER TWO MONTHS AGO. I DO KNOW WHAT BURNT RUBBER VS PLEATHER SMELL LIKE. SERVICE PERSON KEPT ASKING IF I HAD LEFT A PHONE PLUGGED INTO THE VEHICLE, AFTER HE ASKED ME THAT I ASKED HIM HAD THERE BEEN OVERHEATING CONCERNS. I WAS TOLD NO, JUST SEEMS STRANGE THING TO ASK IF PHONE JACKS WERE NOT A ISSUE. SO, I AM MAKING A NOTE OF THIS ELECTRICAL ISSUE AND HOPE THAT THIS WILL NOT TURN INTO A PROBLEM.
Additional Notes:
I WAS DRIVING TO WORK THIS MORNING AND A STRONG SMELL OF BURNING PLASTIC/RUBBER FILLED THE CABIN. I DID MAKE IT TO WORK AND HAD SEVERAL COWORKERS SIT IN THE VEHICLE TO MAKE SURE I WAS NOT IMAGING AN ODOR. ALSO LIFTED THE HOOD TO CHECK ENGINE FOR ANY MELTING HOSES ETC AND DID NOT SEE ANYTHING. I TOOK THE VEHICLE IN THAT MORNING, THE SERVICE MANAGER AND TECHNICIAN DID A CHECK AND DID NOT NOTICE A SMELL AND TOLD ME THAT THE SMELL WAS THE LEATHER SEAT COVERS THAT I INSTALLED... I INSTALLED THE FAKE LEATHER SEAT COVERS OVER TWO MONTHS AGO. I DO KNOW WHAT BURNT RUBBER VS PLEATHER SMELL LIKE. SERVICE PERSON KEPT ASKING IF I HAD LEFT A PHONE PLUGGED INTO THE VEHICLE, AFTER HE ASKED ME THAT I ASKED HIM HAD THERE BEEN OVERHEATING CONCERNS. I WAS TOLD NO, JUST SEEMS STRANGE THING TO ASK IF PHONE JACKS WERE NOT A ISSUE. SO, I AM MAKING A NOTE OF THIS ELECTRICAL ISSUE AND HOPE THAT THIS WILL NOT TURN INTO A PROBLEM.
Mfg Campaign: 11202869
Recall Date: Apr 22, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY CAR ALLECRATES AT A FAST SPEED BY IT'S SELF, I HAVE TAKEN TO THE SHOP 3 TIMES AND THEY CAN'T FIND ANY CODES, THEY TRIED TO SAY IT WAS MY FLOOR MATS, WELL THOSE HAVE BEEN REPLACED AND ONCE AGAIN MY CAR IS ACCELERATING WITHOUT MY FOOT ON THE ACTUAL GAS , WHEN IT DOES THAT MY ENGINE MAKES A LOUD NOISE WHICH THE SERVICE MANAGER SAID WAS FROM HIGH RPM'S
Corrective Action:
MY CAR ALLECRATES AT A FAST SPEED BY IT'S SELF, I HAVE TAKEN TO THE SHOP 3 TIMES AND THEY CAN'T FIND ANY CODES, THEY TRIED TO SAY IT WAS MY FLOOR MATS, WELL THOSE HAVE BEEN REPLACED AND ONCE AGAIN MY CAR IS ACCELERATING WITHOUT MY FOOT ON THE ACTUAL GAS , WHEN IT DOES THAT MY ENGINE MAKES A LOUD NOISE WHICH THE SERVICE MANAGER SAID WAS FROM HIGH RPM'S
Additional Notes:
MY CAR ALLECRATES AT A FAST SPEED BY IT'S SELF, I HAVE TAKEN TO THE SHOP 3 TIMES AND THEY CAN'T FIND ANY CODES, THEY TRIED TO SAY IT WAS MY FLOOR MATS, WELL THOSE HAVE BEEN REPLACED AND ONCE AGAIN MY CAR IS ACCELERATING WITHOUT MY FOOT ON THE ACTUAL GAS , WHEN IT DOES THAT MY ENGINE MAKES A LOUD NOISE WHICH THE SERVICE MANAGER SAID WAS FROM HIGH RPM'S
Mfg Campaign: 11194120
Recall Date: Apr 5, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD (FORD #2215 CARLEX ACOUSTIC) CRACKED UNDER NORMAL DRIVING CONDITIONS ON HIGHWAY. 2 WINDSHIELDS REPLACED/REPAIRED IN 2 WEEKS.
Corrective Action:
WINDSHIELD (FORD #2215 CARLEX ACOUSTIC) CRACKED UNDER NORMAL DRIVING CONDITIONS ON HIGHWAY. 2 WINDSHIELDS REPLACED/REPAIRED IN 2 WEEKS.
Additional Notes:
WINDSHIELD (FORD #2215 CARLEX ACOUSTIC) CRACKED UNDER NORMAL DRIVING CONDITIONS ON HIGHWAY. 2 WINDSHIELDS REPLACED/REPAIRED IN 2 WEEKS.
Mfg Campaign: 11191479
Recall Date: Mar 25, 2019
Ford Motor Company
Defect Description:
POWER TRAIN:DRIVELINE:DRIVESHAFT
Potential Consequences:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *LD *TR
Corrective Action:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *LD *TR
Additional Notes:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *LD *TR
Mfg Campaign: 11185250
Recall Date: Mar 13, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THERE IS NO ILLUMINATION ON THE GEAR SHIFTER (PRNDL) WHEN THE LIGHTS ARE ON OR OFF. EVERY VEHICLE I HAVE HAD, HAS HAD THE ILLUMINATED GEAR SHIFTER. I HAVE READ REPORTS THAT SAID FORD DID NOT INCLUDE THIS FEATURE IN CERTAIN TRIM LEVELS, AND THE ILLUMINATION IS IN THE INSTRUMENT CLUSTER NOW. I FEEL THIS IS A SAFETY CONCERN ESPECIALLY FOR PEOPLE WHO DRIVE AT NIGHT OR LEAVE EARLY IN THE MORNING. I AM A FORD OWNER AND FORMER FORD CERTIFIED MASTER TECHNICIAN AND I CANNOT GET A STRAIGHT ANSWER FROM ANYONE AT THIS POINT. I DO NOT HAVE DOCUMENTATION AT THIS TIME OF THIS CONCERN EXCEPT THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR THIS CONCERN. IF NEEDED I CAN TAKE PICTURES AND DOWNLOAD THEM. THANK YOU.
Corrective Action:
THERE IS NO ILLUMINATION ON THE GEAR SHIFTER (PRNDL) WHEN THE LIGHTS ARE ON OR OFF. EVERY VEHICLE I HAVE HAD, HAS HAD THE ILLUMINATED GEAR SHIFTER. I HAVE READ REPORTS THAT SAID FORD DID NOT INCLUDE THIS FEATURE IN CERTAIN TRIM LEVELS, AND THE ILLUMINATION IS IN THE INSTRUMENT CLUSTER NOW. I FEEL THIS IS A SAFETY CONCERN ESPECIALLY FOR PEOPLE WHO DRIVE AT NIGHT OR LEAVE EARLY IN THE MORNING. I AM A FORD OWNER AND FORMER FORD CERTIFIED MASTER TECHNICIAN AND I CANNOT GET A STRAIGHT ANSWER FROM ANYONE AT THIS POINT. I DO NOT HAVE DOCUMENTATION AT THIS TIME OF THIS CONCERN EXCEPT THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR THIS CONCERN. IF NEEDED I CAN TAKE PICTURES AND DOWNLOAD THEM. THANK YOU.
Additional Notes:
THERE IS NO ILLUMINATION ON THE GEAR SHIFTER (PRNDL) WHEN THE LIGHTS ARE ON OR OFF. EVERY VEHICLE I HAVE HAD, HAS HAD THE ILLUMINATED GEAR SHIFTER. I HAVE READ REPORTS THAT SAID FORD DID NOT INCLUDE THIS FEATURE IN CERTAIN TRIM LEVELS, AND THE ILLUMINATION IS IN THE INSTRUMENT CLUSTER NOW. I FEEL THIS IS A SAFETY CONCERN ESPECIALLY FOR PEOPLE WHO DRIVE AT NIGHT OR LEAVE EARLY IN THE MORNING. I AM A FORD OWNER AND FORMER FORD CERTIFIED MASTER TECHNICIAN AND I CANNOT GET A STRAIGHT ANSWER FROM ANYONE AT THIS POINT. I DO NOT HAVE DOCUMENTATION AT THIS TIME OF THIS CONCERN EXCEPT THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR THIS CONCERN. IF NEEDED I CAN TAKE PICTURES AND DOWNLOAD THEM. THANK YOU.
Mfg Campaign: 11184200
Recall Date: Mar 4, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE TRAVELING IN A ROTARY OUR CAR WAS STRUCK VIOLENTLY BY A VEHICLE ON THE LEFT TRYING TO MAKE AN INCORRECT EXIT. THE IMPACT WAS HARD ENOUGH TO CAUSE THE ENGINE TO STOP OPERATING RESULTING IN A TOTAL LOSS OF STEERING LAND BRAKING. BECAUSE OF NO POWER, THE STEERING DID NOT RESPOND NOR DID THE BRAKES. THE DAMAGE TO THE CAR WAS PRIMARILY COSMETIC AND LITTLE MECHANICAL DAMAGE. THE AIRBAGS DID NOT DEPLOY AND IF THE CAR HAD REMAINED IN CONTROL IT COULD HAVE BEEN STOPPED BEFORE IT PROCEEDED INTO THE ONCOMING LAND CAUSING DAMAGE TO THIS VEHICLE AND THE ONE THAT WAS HIT. IF THERE IS SOME TYPE OF DEVICE TO TURN AN ENGINE OFF WHEN HIT WITH ALL OF OUR POWER STEERING AND BRAKES THIS IS A PROBLEM WHEN THE VEHICLE IS STILL OPERABLE.
Corrective Action:
WHILE TRAVELING IN A ROTARY OUR CAR WAS STRUCK VIOLENTLY BY A VEHICLE ON THE LEFT TRYING TO MAKE AN INCORRECT EXIT. THE IMPACT WAS HARD ENOUGH TO CAUSE THE ENGINE TO STOP OPERATING RESULTING IN A TOTAL LOSS OF STEERING LAND BRAKING. BECAUSE OF NO POWER, THE STEERING DID NOT RESPOND NOR DID THE BRAKES. THE DAMAGE TO THE CAR WAS PRIMARILY COSMETIC AND LITTLE MECHANICAL DAMAGE. THE AIRBAGS DID NOT DEPLOY AND IF THE CAR HAD REMAINED IN CONTROL IT COULD HAVE BEEN STOPPED BEFORE IT PROCEEDED INTO THE ONCOMING LAND CAUSING DAMAGE TO THIS VEHICLE AND THE ONE THAT WAS HIT. IF THERE IS SOME TYPE OF DEVICE TO TURN AN ENGINE OFF WHEN HIT WITH ALL OF OUR POWER STEERING AND BRAKES THIS IS A PROBLEM WHEN THE VEHICLE IS STILL OPERABLE.
Additional Notes:
WHILE TRAVELING IN A ROTARY OUR CAR WAS STRUCK VIOLENTLY BY A VEHICLE ON THE LEFT TRYING TO MAKE AN INCORRECT EXIT. THE IMPACT WAS HARD ENOUGH TO CAUSE THE ENGINE TO STOP OPERATING RESULTING IN A TOTAL LOSS OF STEERING LAND BRAKING. BECAUSE OF NO POWER, THE STEERING DID NOT RESPOND NOR DID THE BRAKES. THE DAMAGE TO THE CAR WAS PRIMARILY COSMETIC AND LITTLE MECHANICAL DAMAGE. THE AIRBAGS DID NOT DEPLOY AND IF THE CAR HAD REMAINED IN CONTROL IT COULD HAVE BEEN STOPPED BEFORE IT PROCEEDED INTO THE ONCOMING LAND CAUSING DAMAGE TO THIS VEHICLE AND THE ONE THAT WAS HIT. IF THERE IS SOME TYPE OF DEVICE TO TURN AN ENGINE OFF WHEN HIT WITH ALL OF OUR POWER STEERING AND BRAKES THIS IS A PROBLEM WHEN THE VEHICLE IS STILL OPERABLE.
Mfg Campaign: 11180975
Recall Date: Feb 18, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. ADDITIONALLY, WHILE THE VEHICLE WAS REVERSING, IT INDEPENDENTLY ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. KELLY FORD (776 MAGNOLIA AVE, MELBOURNE, FL 32935, (321) 216-2042) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. ADDITIONALLY, WHILE THE VEHICLE WAS REVERSING, IT INDEPENDENTLY ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. KELLY FORD (776 MAGNOLIA AVE, MELBOURNE, FL 32935, (321) 216-2042) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. ADDITIONALLY, WHILE THE VEHICLE WAS REVERSING, IT INDEPENDENTLY ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. KELLY FORD (776 MAGNOLIA AVE, MELBOURNE, FL 32935, (321) 216-2042) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11170295
Recall Date: Jan 16, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE CYLINDER#2 COOLANT LEAK ON 2018 FORD ESCAPE WITH ONLY 7,865 MILES ON IT AND ALMOST CAUSED A CRASH ON THE FREEWAY. HAD PROBLEMS FOR WEEKS ROUGH IDLING, STALL WARNING CODE P0302 AND THEN IT STARTED TO OVERHEAT FOR 10-15 SECONDS DAILY. ONCE IT OVERHEATED IT WOULD ALWAYS THROTTLE BACK MY ENGINE. CASE IN POINT I WAS GOING 70MPH WHEN IT OVERHEATED AND IT DECELERATED TO 20MPH IN LESS THAN 10 SECONDS AND COULDN'T ACCELERATE TO GET OUT OF THE OTHER CARS WAY GOING 70 PLUS MPH SWERVING AROUND ME TO PULL OVER AND ALMOST GOT INTO A CRASH ON THE 4 LANE FREEWAY NOT GOOD. FINALLY TOOK IT IN WITH IT OVERHEATED TWICE ON THE WAY TO THE DEALERSHIP. AFTER DAYS OF TEARDOWN THE DEALERSHIP SAID I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE #2 CYLINDER CAUSED MAJOR DAMAGE BEYOND ECONOMICAL REPAIR PER THEIR CHECKLIST. THE DEALERSHIP TRIED TO GET A SHOT BLOCK ENGINE BUT WENT BACKORDER NONE AVAILABLE IN THE SYSTEM DUE TO THE HIGH DEMAND FOR THIS ENGINE. HAD TO GET FORD TO APPROVE A LONG BLOCK THEY COULD GET LOCALLY. NOW WAITING ON THE REPLACEMENT ENGINE TO ARRIVE AND BE INSTALLED 11 DAYS LATER. I SEE FROM OTHERS THIS IS A KNOWN PROBLEM ON THIS NEW VEHICLE WITH 1 IN 5 ENGINES NEEDING FULL ENGINE REPLACEMENT AT THE 5000-7000 MILES MARK. ASSUMING THEY USE THE SAME OEM ENGINE THIS WILL COME BACK IN ANOTHER 5-7K MILES. I HAVE LOST ALL CONFIDENCE IN THE VEHICLE TO STAY DRIVABLE AND SAFE TO DRIVE FOR MORE THAN A FEW MONTHS..
Corrective Action:
ENGINE CYLINDER#2 COOLANT LEAK ON 2018 FORD ESCAPE WITH ONLY 7,865 MILES ON IT AND ALMOST CAUSED A CRASH ON THE FREEWAY. HAD PROBLEMS FOR WEEKS ROUGH IDLING, STALL WARNING CODE P0302 AND THEN IT STARTED TO OVERHEAT FOR 10-15 SECONDS DAILY. ONCE IT OVERHEATED IT WOULD ALWAYS THROTTLE BACK MY ENGINE. CASE IN POINT I WAS GOING 70MPH WHEN IT OVERHEATED AND IT DECELERATED TO 20MPH IN LESS THAN 10 SECONDS AND COULDN'T ACCELERATE TO GET OUT OF THE OTHER CARS WAY GOING 70 PLUS MPH SWERVING AROUND ME TO PULL OVER AND ALMOST GOT INTO A CRASH ON THE 4 LANE FREEWAY NOT GOOD. FINALLY TOOK IT IN WITH IT OVERHEATED TWICE ON THE WAY TO THE DEALERSHIP. AFTER DAYS OF TEARDOWN THE DEALERSHIP SAID I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE #2 CYLINDER CAUSED MAJOR DAMAGE BEYOND ECONOMICAL REPAIR PER THEIR CHECKLIST. THE DEALERSHIP TRIED TO GET A SHOT BLOCK ENGINE BUT WENT BACKORDER NONE AVAILABLE IN THE SYSTEM DUE TO THE HIGH DEMAND FOR THIS ENGINE. HAD TO GET FORD TO APPROVE A LONG BLOCK THEY COULD GET LOCALLY. NOW WAITING ON THE REPLACEMENT ENGINE TO ARRIVE AND BE INSTALLED 11 DAYS LATER. I SEE FROM OTHERS THIS IS A KNOWN PROBLEM ON THIS NEW VEHICLE WITH 1 IN 5 ENGINES NEEDING FULL ENGINE REPLACEMENT AT THE 5000-7000 MILES MARK. ASSUMING THEY USE THE SAME OEM ENGINE THIS WILL COME BACK IN ANOTHER 5-7K MILES. I HAVE LOST ALL CONFIDENCE IN THE VEHICLE TO STAY DRIVABLE AND SAFE TO DRIVE FOR MORE THAN A FEW MONTHS..
Additional Notes:
ENGINE CYLINDER#2 COOLANT LEAK ON 2018 FORD ESCAPE WITH ONLY 7,865 MILES ON IT AND ALMOST CAUSED A CRASH ON THE FREEWAY. HAD PROBLEMS FOR WEEKS ROUGH IDLING, STALL WARNING CODE P0302 AND THEN IT STARTED TO OVERHEAT FOR 10-15 SECONDS DAILY. ONCE IT OVERHEATED IT WOULD ALWAYS THROTTLE BACK MY ENGINE. CASE IN POINT I WAS GOING 70MPH WHEN IT OVERHEATED AND IT DECELERATED TO 20MPH IN LESS THAN 10 SECONDS AND COULDN'T ACCELERATE TO GET OUT OF THE OTHER CARS WAY GOING 70 PLUS MPH SWERVING AROUND ME TO PULL OVER AND ALMOST GOT INTO A CRASH ON THE 4 LANE FREEWAY NOT GOOD. FINALLY TOOK IT IN WITH IT OVERHEATED TWICE ON THE WAY TO THE DEALERSHIP. AFTER DAYS OF TEARDOWN THE DEALERSHIP SAID I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE #2 CYLINDER CAUSED MAJOR DAMAGE BEYOND ECONOMICAL REPAIR PER THEIR CHECKLIST. THE DEALERSHIP TRIED TO GET A SHOT BLOCK ENGINE BUT WENT BACKORDER NONE AVAILABLE IN THE SYSTEM DUE TO THE HIGH DEMAND FOR THIS ENGINE. HAD TO GET FORD TO APPROVE A LONG BLOCK THEY COULD GET LOCALLY. NOW WAITING ON THE REPLACEMENT ENGINE TO ARRIVE AND BE INSTALLED 11 DAYS LATER. I SEE FROM OTHERS THIS IS A KNOWN PROBLEM ON THIS NEW VEHICLE WITH 1 IN 5 ENGINES NEEDING FULL ENGINE REPLACEMENT AT THE 5000-7000 MILES MARK. ASSUMING THEY USE THE SAME OEM ENGINE THIS WILL COME BACK IN ANOTHER 5-7K MILES. I HAVE LOST ALL CONFIDENCE IN THE VEHICLE TO STAY DRIVABLE AND SAFE TO DRIVE FOR MORE THAN A FEW MONTHS..
Mfg Campaign: 11162473
Recall Date: Dec 19, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS BEING TO ACCELERATE AFTER STOPPING AT A STOP SIGN, WHEN THE STEERING FROZE THEN VIOLENTLY TURNED TO THE RIGHT. WHEN THE STEERING TURNED TO THE RIGHT I INADVERTENTLY PRESSED ON THE ACCELERATOR PEDAL SPEEDING UP SLIGHTLY TO APPROXIMATELY 15 MPH. DURING THE SPLIT SECOND THAT THIS HAPPENED I WAS ABLE TO WRESTLE THE VEHICLE BACK TOWARDS THE ROAD BARELY MISSING A TELEPHONE POLE, BUT I DID STRIKE THE GUY WIRES THAT SUPPORT THE POLE. THIS CAUSED ABOUT $800 IN DAMAGE TO THE VEHICLE AND NO DEFECT COULD BE FOUND BY THE SERVICE STATION. WHEN THE STEERING DID GO OUT IT WAS THE MOST DIFFICULT THING TO STEER THAT I HAVE EVER DRIVEN INCLUDING OLD LARGE TRUCK WITH NO POWER STEERING.
Corrective Action:
I WAS BEING TO ACCELERATE AFTER STOPPING AT A STOP SIGN, WHEN THE STEERING FROZE THEN VIOLENTLY TURNED TO THE RIGHT. WHEN THE STEERING TURNED TO THE RIGHT I INADVERTENTLY PRESSED ON THE ACCELERATOR PEDAL SPEEDING UP SLIGHTLY TO APPROXIMATELY 15 MPH. DURING THE SPLIT SECOND THAT THIS HAPPENED I WAS ABLE TO WRESTLE THE VEHICLE BACK TOWARDS THE ROAD BARELY MISSING A TELEPHONE POLE, BUT I DID STRIKE THE GUY WIRES THAT SUPPORT THE POLE. THIS CAUSED ABOUT $800 IN DAMAGE TO THE VEHICLE AND NO DEFECT COULD BE FOUND BY THE SERVICE STATION. WHEN THE STEERING DID GO OUT IT WAS THE MOST DIFFICULT THING TO STEER THAT I HAVE EVER DRIVEN INCLUDING OLD LARGE TRUCK WITH NO POWER STEERING.
Additional Notes:
I WAS BEING TO ACCELERATE AFTER STOPPING AT A STOP SIGN, WHEN THE STEERING FROZE THEN VIOLENTLY TURNED TO THE RIGHT. WHEN THE STEERING TURNED TO THE RIGHT I INADVERTENTLY PRESSED ON THE ACCELERATOR PEDAL SPEEDING UP SLIGHTLY TO APPROXIMATELY 15 MPH. DURING THE SPLIT SECOND THAT THIS HAPPENED I WAS ABLE TO WRESTLE THE VEHICLE BACK TOWARDS THE ROAD BARELY MISSING A TELEPHONE POLE, BUT I DID STRIKE THE GUY WIRES THAT SUPPORT THE POLE. THIS CAUSED ABOUT $800 IN DAMAGE TO THE VEHICLE AND NO DEFECT COULD BE FOUND BY THE SERVICE STATION. WHEN THE STEERING DID GO OUT IT WAS THE MOST DIFFICULT THING TO STEER THAT I HAVE EVER DRIVEN INCLUDING OLD LARGE TRUCK WITH NO POWER STEERING.
Mfg Campaign: 11162510
Recall Date: Dec 19, 2018
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