Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
AFTER SEVERAL MONTHS OF ENGINE BACKFIRES, ROUGH STARTS AND IDLING AND CHECK ENGINE LIGHTS THEY ARE FINALLY REPLACING MY ENGINE DUE TO ISSUES WITH COOLANT GETTING INTO THE ENGINE. THE LAST INCIDENT HAPPENED WHEN THE CAR WAS MOVING AND COULD HAVE BEEN SERIOUS SITUATION. WHEN IT WAS TAKEN TO THE DEALERSHIP THEY WOULD NOT ALLOW ME TO DRIVE IT FURTHER.
Corrective Action:
AFTER SEVERAL MONTHS OF ENGINE BACKFIRES, ROUGH STARTS AND IDLING AND CHECK ENGINE LIGHTS THEY ARE FINALLY REPLACING MY ENGINE DUE TO ISSUES WITH COOLANT GETTING INTO THE ENGINE. THE LAST INCIDENT HAPPENED WHEN THE CAR WAS MOVING AND COULD HAVE BEEN SERIOUS SITUATION. WHEN IT WAS TAKEN TO THE DEALERSHIP THEY WOULD NOT ALLOW ME TO DRIVE IT FURTHER.
Additional Notes:
AFTER SEVERAL MONTHS OF ENGINE BACKFIRES, ROUGH STARTS AND IDLING AND CHECK ENGINE LIGHTS THEY ARE FINALLY REPLACING MY ENGINE DUE TO ISSUES WITH COOLANT GETTING INTO THE ENGINE. THE LAST INCIDENT HAPPENED WHEN THE CAR WAS MOVING AND COULD HAVE BEEN SERIOUS SITUATION. WHEN IT WAS TAKEN TO THE DEALERSHIP THEY WOULD NOT ALLOW ME TO DRIVE IT FURTHER.
Mfg Campaign: 11267174
Recall Date: Oct 8, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY FORD ESCAPE 2018 WITH 10,000 MILES, I WAS DRIVING AND ALL OF A SUDDEN THE CAR STARTING VIBRATING AND I HAD TO DRIVE 15 MILES PER HOUR TO THE DEALERSHIP. THE SERVICE DEPARTMENT PUT IT ON THE COMPUTER AND DETERMINED THE PISTON HAD CAUSED THE ENGINE TO BE BLOWN. THIS WAS THE FIRST OF SEPTEMBER AND I HAVE NOT RECEIVED A DATE FOR THE REPAIR BEING DONE. THE PARTS DEPARTMENT SAYS THEY KEEP EMAILING FORD AND ARE NOT RECEIVING ANY DATE ON PARTS BEING SENT. THE CAR IS COVERED BY WARRANTY AND FORD IS PAYING FOR RENTAL BUT I WOULD LIKE TO KNOW STATUS ON REPAIR AND IF IT WILL HAPPEN AGAIN. IF SO WHAT CAN I DO TO GETTING A NEW CAR?
Corrective Action:
MY FORD ESCAPE 2018 WITH 10,000 MILES, I WAS DRIVING AND ALL OF A SUDDEN THE CAR STARTING VIBRATING AND I HAD TO DRIVE 15 MILES PER HOUR TO THE DEALERSHIP. THE SERVICE DEPARTMENT PUT IT ON THE COMPUTER AND DETERMINED THE PISTON HAD CAUSED THE ENGINE TO BE BLOWN. THIS WAS THE FIRST OF SEPTEMBER AND I HAVE NOT RECEIVED A DATE FOR THE REPAIR BEING DONE. THE PARTS DEPARTMENT SAYS THEY KEEP EMAILING FORD AND ARE NOT RECEIVING ANY DATE ON PARTS BEING SENT. THE CAR IS COVERED BY WARRANTY AND FORD IS PAYING FOR RENTAL BUT I WOULD LIKE TO KNOW STATUS ON REPAIR AND IF IT WILL HAPPEN AGAIN. IF SO WHAT CAN I DO TO GETTING A NEW CAR?
Additional Notes:
MY FORD ESCAPE 2018 WITH 10,000 MILES, I WAS DRIVING AND ALL OF A SUDDEN THE CAR STARTING VIBRATING AND I HAD TO DRIVE 15 MILES PER HOUR TO THE DEALERSHIP. THE SERVICE DEPARTMENT PUT IT ON THE COMPUTER AND DETERMINED THE PISTON HAD CAUSED THE ENGINE TO BE BLOWN. THIS WAS THE FIRST OF SEPTEMBER AND I HAVE NOT RECEIVED A DATE FOR THE REPAIR BEING DONE. THE PARTS DEPARTMENT SAYS THEY KEEP EMAILING FORD AND ARE NOT RECEIVING ANY DATE ON PARTS BEING SENT. THE CAR IS COVERED BY WARRANTY AND FORD IS PAYING FOR RENTAL BUT I WOULD LIKE TO KNOW STATUS ON REPAIR AND IF IT WILL HAPPEN AGAIN. IF SO WHAT CAN I DO TO GETTING A NEW CAR?
Mfg Campaign: 11266169
Recall Date: Oct 4, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
BETWEEN THE PERIOD OF JULY AND AUG '18 THE VEHICLE EXHIBITED THE FOLLOWING: LURCHING FORWARD WHILE IN-MOTION (CITY DRIVING) - ON MORE THAN ONE OCCASION RATTLING LIKE NOISE ON START-UP NOISE WHEN BACKING UP RESISTANCE WHILE REVERSING I ATTEMPTED TO BRING IT IN, 8/1, AND WAS TOLD THERE WERE NO ISSUES FOUND I RETURNED ON 8/13 AND THE VEHICLE HAS BEEN IN FOR REPAIR SINCE AS THEY CONTINUE TO FIND NEW ISSUES (ORIGINAL ISSUE: SHORT ENGINE BLOCK REPLACEMENT) I HAVE DONE RESEARCH AND THERE ARE MANY 2018 FORD ESCAPES WITH THIS SAME ISSUE. THIS CAR IS UNSAFE TO DRIVE. PLEASE NOTE, THE CAR WAS ALSO IN JUNE - JULY '18 FOR HEAD GASKET LEAK.
Corrective Action:
BETWEEN THE PERIOD OF JULY AND AUG '18 THE VEHICLE EXHIBITED THE FOLLOWING: LURCHING FORWARD WHILE IN-MOTION (CITY DRIVING) - ON MORE THAN ONE OCCASION RATTLING LIKE NOISE ON START-UP NOISE WHEN BACKING UP RESISTANCE WHILE REVERSING I ATTEMPTED TO BRING IT IN, 8/1, AND WAS TOLD THERE WERE NO ISSUES FOUND I RETURNED ON 8/13 AND THE VEHICLE HAS BEEN IN FOR REPAIR SINCE AS THEY CONTINUE TO FIND NEW ISSUES (ORIGINAL ISSUE: SHORT ENGINE BLOCK REPLACEMENT) I HAVE DONE RESEARCH AND THERE ARE MANY 2018 FORD ESCAPES WITH THIS SAME ISSUE. THIS CAR IS UNSAFE TO DRIVE. PLEASE NOTE, THE CAR WAS ALSO IN JUNE - JULY '18 FOR HEAD GASKET LEAK.
Additional Notes:
BETWEEN THE PERIOD OF JULY AND AUG '18 THE VEHICLE EXHIBITED THE FOLLOWING: LURCHING FORWARD WHILE IN-MOTION (CITY DRIVING) - ON MORE THAN ONE OCCASION RATTLING LIKE NOISE ON START-UP NOISE WHEN BACKING UP RESISTANCE WHILE REVERSING I ATTEMPTED TO BRING IT IN, 8/1, AND WAS TOLD THERE WERE NO ISSUES FOUND I RETURNED ON 8/13 AND THE VEHICLE HAS BEEN IN FOR REPAIR SINCE AS THEY CONTINUE TO FIND NEW ISSUES (ORIGINAL ISSUE: SHORT ENGINE BLOCK REPLACEMENT) I HAVE DONE RESEARCH AND THERE ARE MANY 2018 FORD ESCAPES WITH THIS SAME ISSUE. THIS CAR IS UNSAFE TO DRIVE. PLEASE NOTE, THE CAR WAS ALSO IN JUNE - JULY '18 FOR HEAD GASKET LEAK.
Mfg Campaign: 11265591
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT BETWEEN 18000 AND 19000 MILES CAR DEVELOPED COOLANT LEAK AND HAS BEEN AT THE RIVERSIDE DEALERSHIP SINCE 9/13/19 AND UNKNOWN TIME TO GET REPLACEMENT PARTS AND NEW ENGINE FROM FORD.
Corrective Action:
AT BETWEEN 18000 AND 19000 MILES CAR DEVELOPED COOLANT LEAK AND HAS BEEN AT THE RIVERSIDE DEALERSHIP SINCE 9/13/19 AND UNKNOWN TIME TO GET REPLACEMENT PARTS AND NEW ENGINE FROM FORD.
Additional Notes:
AT BETWEEN 18000 AND 19000 MILES CAR DEVELOPED COOLANT LEAK AND HAS BEEN AT THE RIVERSIDE DEALERSHIP SINCE 9/13/19 AND UNKNOWN TIME TO GET REPLACEMENT PARTS AND NEW ENGINE FROM FORD.
Mfg Campaign: 11265742
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE THE CONTACT'S WIFE WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD FLUID MOVING IN AN UNKNOWN PART OF THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM SHORKEY FORD (412-379-6465, LOCATED AT 1234 LONG RUN RD, WHITE OAK, PA 15131) WHERE A SPARK PLUG WAS REPLACED. THE TECHNICIAN ALSO SEALED THE DISTRIBUTOR TO STOP FURTHER LEAKAGE, BUT THE FAILURE RECURRED WITHIN 48 HOURS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE READY UNTIL DECEMBER DUE TO WORK LOAD (BACKLOG). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE THE CONTACT'S WIFE WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD FLUID MOVING IN AN UNKNOWN PART OF THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM SHORKEY FORD (412-379-6465, LOCATED AT 1234 LONG RUN RD, WHITE OAK, PA 15131) WHERE A SPARK PLUG WAS REPLACED. THE TECHNICIAN ALSO SEALED THE DISTRIBUTOR TO STOP FURTHER LEAKAGE, BUT THE FAILURE RECURRED WITHIN 48 HOURS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE READY UNTIL DECEMBER DUE TO WORK LOAD (BACKLOG). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE THE CONTACT'S WIFE WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD FLUID MOVING IN AN UNKNOWN PART OF THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM SHORKEY FORD (412-379-6465, LOCATED AT 1234 LONG RUN RD, WHITE OAK, PA 15131) WHERE A SPARK PLUG WAS REPLACED. THE TECHNICIAN ALSO SEALED THE DISTRIBUTOR TO STOP FURTHER LEAKAGE, BUT THE FAILURE RECURRED WITHIN 48 HOURS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE READY UNTIL DECEMBER DUE TO WORK LOAD (BACKLOG). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mfg Campaign: 11258989
Recall Date: Sep 30, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2018 FORD ESCAPE USED IN APR OF 2019. IT WAS COSMETICALLY GREAT AND HAD AROUND 25,000 MILES ON IT. IN JUNE OF 2019, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE LOCAL FORD DEALER, WHERE I WAS TOLD THAT IT WAS AN ENGINE MISFIRE ON THE #2 PISTON. THEN WAS TOLD THAT COOLANT HAD LEAKED INTO THE ENGINE AND NOW I WILL REQUIRE THE LONG BLOCK TO BE REPLACED. IT WAS ALSO NOTED THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF, BUT THEY HAVE NOT ISSUED A RECALL. AFTER FURTHER RESEARCH ONLINE, I'VE DISCOVERED THAT MANY PEOPLE ARE EXPERIENCING THE SAME ISSUES: COOLANT LEAKING INTO THE ENGINE AND IT HAVING TO BE REPLACED. IT IS NOW SEPT. 24TH AND I STILL DO NOT HAVE MY CAR. I WAS TOLD THE REASON THAT IT IS TAKING SO LONG IS THAT A LOT OF THE PARTS ARE ON BACK ORDER. THIS REPAIR IS COVERED UNDER MY WARRANTY, SO MY COMPLAINT ISN'T BECAUSE THIS IS TAKING TOO LONG TO GET MY CAR BACK. MY COMPLAINT IS THAT THIS IS NOT A RECALL BY FORD. IT IS A KNOWN AND DOCUMENTED PROBLEM, BUT FORD IS NOT ACTING. IT IS SO MUCH OF A PROBLEM THAT MY VEHICLE HAS BEEN WITH THE DEALER FOR 3 MONTHS BECAUSE THE PARTS ARE ON BACKORDER AND I STILL DON'T HAVE A TIMETABLE OF WHEN I CAN EXPECT THE REPAIRS TO BE DONE. ALSO, MY WIFE HAS BEEN IN CONTACT WITH REGIONAL FORD REGARDING THIS AND THEY ARE NOT PROVIDING MUCH SUPPORT/INFORMATION ON THE MATTER.
Corrective Action:
I PURCHASED A 2018 FORD ESCAPE USED IN APR OF 2019. IT WAS COSMETICALLY GREAT AND HAD AROUND 25,000 MILES ON IT. IN JUNE OF 2019, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE LOCAL FORD DEALER, WHERE I WAS TOLD THAT IT WAS AN ENGINE MISFIRE ON THE #2 PISTON. THEN WAS TOLD THAT COOLANT HAD LEAKED INTO THE ENGINE AND NOW I WILL REQUIRE THE LONG BLOCK TO BE REPLACED. IT WAS ALSO NOTED THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF, BUT THEY HAVE NOT ISSUED A RECALL. AFTER FURTHER RESEARCH ONLINE, I'VE DISCOVERED THAT MANY PEOPLE ARE EXPERIENCING THE SAME ISSUES: COOLANT LEAKING INTO THE ENGINE AND IT HAVING TO BE REPLACED. IT IS NOW SEPT. 24TH AND I STILL DO NOT HAVE MY CAR. I WAS TOLD THE REASON THAT IT IS TAKING SO LONG IS THAT A LOT OF THE PARTS ARE ON BACK ORDER. THIS REPAIR IS COVERED UNDER MY WARRANTY, SO MY COMPLAINT ISN'T BECAUSE THIS IS TAKING TOO LONG TO GET MY CAR BACK. MY COMPLAINT IS THAT THIS IS NOT A RECALL BY FORD. IT IS A KNOWN AND DOCUMENTED PROBLEM, BUT FORD IS NOT ACTING. IT IS SO MUCH OF A PROBLEM THAT MY VEHICLE HAS BEEN WITH THE DEALER FOR 3 MONTHS BECAUSE THE PARTS ARE ON BACKORDER AND I STILL DON'T HAVE A TIMETABLE OF WHEN I CAN EXPECT THE REPAIRS TO BE DONE. ALSO, MY WIFE HAS BEEN IN CONTACT WITH REGIONAL FORD REGARDING THIS AND THEY ARE NOT PROVIDING MUCH SUPPORT/INFORMATION ON THE MATTER.
Additional Notes:
I PURCHASED A 2018 FORD ESCAPE USED IN APR OF 2019. IT WAS COSMETICALLY GREAT AND HAD AROUND 25,000 MILES ON IT. IN JUNE OF 2019, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE LOCAL FORD DEALER, WHERE I WAS TOLD THAT IT WAS AN ENGINE MISFIRE ON THE #2 PISTON. THEN WAS TOLD THAT COOLANT HAD LEAKED INTO THE ENGINE AND NOW I WILL REQUIRE THE LONG BLOCK TO BE REPLACED. IT WAS ALSO NOTED THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF, BUT THEY HAVE NOT ISSUED A RECALL. AFTER FURTHER RESEARCH ONLINE, I'VE DISCOVERED THAT MANY PEOPLE ARE EXPERIENCING THE SAME ISSUES: COOLANT LEAKING INTO THE ENGINE AND IT HAVING TO BE REPLACED. IT IS NOW SEPT. 24TH AND I STILL DO NOT HAVE MY CAR. I WAS TOLD THE REASON THAT IT IS TAKING SO LONG IS THAT A LOT OF THE PARTS ARE ON BACK ORDER. THIS REPAIR IS COVERED UNDER MY WARRANTY, SO MY COMPLAINT ISN'T BECAUSE THIS IS TAKING TOO LONG TO GET MY CAR BACK. MY COMPLAINT IS THAT THIS IS NOT A RECALL BY FORD. IT IS A KNOWN AND DOCUMENTED PROBLEM, BUT FORD IS NOT ACTING. IT IS SO MUCH OF A PROBLEM THAT MY VEHICLE HAS BEEN WITH THE DEALER FOR 3 MONTHS BECAUSE THE PARTS ARE ON BACKORDER AND I STILL DON'T HAVE A TIMETABLE OF WHEN I CAN EXPECT THE REPAIRS TO BE DONE. ALSO, MY WIFE HAS BEEN IN CONTACT WITH REGIONAL FORD REGARDING THIS AND THEY ARE NOT PROVIDING MUCH SUPPORT/INFORMATION ON THE MATTER.
Mfg Campaign: 11257682
Recall Date: Sep 24, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
WHEN TRYING TO CHANGE A FLAT TIRE IT WAS DETERMINED THAT THE LUG NUT WRENCH WOULD NOT FIT. THE TOW TRUCK DRIVER, AND LATER THE FORD DEALER SERVICE DEPARTMENT, CONFIRMED THAT FORD HAS AN ISSUE WITH LUG NUTS "SWELLING' WHICH RENDERS YOUR FACTORY ISSUED WRENCH UNUSABLE. THIS IS A KNOWN PROBLEM TO FORD YET THEY WILL DO NOTHING ABOUT IT.
Corrective Action:
WHEN TRYING TO CHANGE A FLAT TIRE IT WAS DETERMINED THAT THE LUG NUT WRENCH WOULD NOT FIT. THE TOW TRUCK DRIVER, AND LATER THE FORD DEALER SERVICE DEPARTMENT, CONFIRMED THAT FORD HAS AN ISSUE WITH LUG NUTS "SWELLING' WHICH RENDERS YOUR FACTORY ISSUED WRENCH UNUSABLE. THIS IS A KNOWN PROBLEM TO FORD YET THEY WILL DO NOTHING ABOUT IT.
Additional Notes:
WHEN TRYING TO CHANGE A FLAT TIRE IT WAS DETERMINED THAT THE LUG NUT WRENCH WOULD NOT FIT. THE TOW TRUCK DRIVER, AND LATER THE FORD DEALER SERVICE DEPARTMENT, CONFIRMED THAT FORD HAS AN ISSUE WITH LUG NUTS "SWELLING' WHICH RENDERS YOUR FACTORY ISSUED WRENCH UNUSABLE. THIS IS A KNOWN PROBLEM TO FORD YET THEY WILL DO NOTHING ABOUT IT.
Mfg Campaign: 11256799
Recall Date: Sep 20, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ON SUNDAY, JULY 14, 2019, OUR 2018 FORD ESCAPE LOST POWER STEERING WHILE TRAVELING 60 MPH ON INTERSTATE 5 NEAR SEATTLE. WE WERE ABLE TO PULL OFF THE INTERSTATE AND TURN THE VEHICLE OFF. THE VEHICLE WAS STILL UNDER ORIGINAL WARRANTY. AFTER RESTARTING THE VEHICLE, THE POWER STEERING FAILURE LIGHT TURNED OFF AND POWER STEERING WAS RESTORED. WE CONTACTED THE DEALER THE NEXT DAY AND THEY ADVISED IT WAS SAFE TO CONTINUE DRIVING THE VEHICLE UNTIL THEY COULD SCHEDULE AN APPOINTMENT - TEN DAYS LATER. THE DEALER CLAIMED IT FOUND NO CODES INDICATING A PROBLEM. ON SEPTEMBER 9, 2019, OUR ESCAPE LOST ALL POWER STEERING AGAIN WITHOUT ANY WARNING LIGHTS COMING ON. WE CANNOT RESTORE THE POWER STEERING BY TURNING THE VEHICLE OFF AND RESTARTING. THE VEHICLE IS. NOW AT THE DEALERSHIP, BUT THE DEALER AND FORD CUSTOMER SUPPORT HAVE BOTH SAID BECAUSE OUR MILEAGE IS NOW OVER THE ORIGINAL WARRANTY, THEY WILL NOT COVER THE REPAIRS NECESSARY TO CORRECT THE COMPLETE LOSS OF POWER STEERING.
Corrective Action:
ON SUNDAY, JULY 14, 2019, OUR 2018 FORD ESCAPE LOST POWER STEERING WHILE TRAVELING 60 MPH ON INTERSTATE 5 NEAR SEATTLE. WE WERE ABLE TO PULL OFF THE INTERSTATE AND TURN THE VEHICLE OFF. THE VEHICLE WAS STILL UNDER ORIGINAL WARRANTY. AFTER RESTARTING THE VEHICLE, THE POWER STEERING FAILURE LIGHT TURNED OFF AND POWER STEERING WAS RESTORED. WE CONTACTED THE DEALER THE NEXT DAY AND THEY ADVISED IT WAS SAFE TO CONTINUE DRIVING THE VEHICLE UNTIL THEY COULD SCHEDULE AN APPOINTMENT - TEN DAYS LATER. THE DEALER CLAIMED IT FOUND NO CODES INDICATING A PROBLEM. ON SEPTEMBER 9, 2019, OUR ESCAPE LOST ALL POWER STEERING AGAIN WITHOUT ANY WARNING LIGHTS COMING ON. WE CANNOT RESTORE THE POWER STEERING BY TURNING THE VEHICLE OFF AND RESTARTING. THE VEHICLE IS. NOW AT THE DEALERSHIP, BUT THE DEALER AND FORD CUSTOMER SUPPORT HAVE BOTH SAID BECAUSE OUR MILEAGE IS NOW OVER THE ORIGINAL WARRANTY, THEY WILL NOT COVER THE REPAIRS NECESSARY TO CORRECT THE COMPLETE LOSS OF POWER STEERING.
Additional Notes:
ON SUNDAY, JULY 14, 2019, OUR 2018 FORD ESCAPE LOST POWER STEERING WHILE TRAVELING 60 MPH ON INTERSTATE 5 NEAR SEATTLE. WE WERE ABLE TO PULL OFF THE INTERSTATE AND TURN THE VEHICLE OFF. THE VEHICLE WAS STILL UNDER ORIGINAL WARRANTY. AFTER RESTARTING THE VEHICLE, THE POWER STEERING FAILURE LIGHT TURNED OFF AND POWER STEERING WAS RESTORED. WE CONTACTED THE DEALER THE NEXT DAY AND THEY ADVISED IT WAS SAFE TO CONTINUE DRIVING THE VEHICLE UNTIL THEY COULD SCHEDULE AN APPOINTMENT - TEN DAYS LATER. THE DEALER CLAIMED IT FOUND NO CODES INDICATING A PROBLEM. ON SEPTEMBER 9, 2019, OUR ESCAPE LOST ALL POWER STEERING AGAIN WITHOUT ANY WARNING LIGHTS COMING ON. WE CANNOT RESTORE THE POWER STEERING BY TURNING THE VEHICLE OFF AND RESTARTING. THE VEHICLE IS. NOW AT THE DEALERSHIP, BUT THE DEALER AND FORD CUSTOMER SUPPORT HAVE BOTH SAID BECAUSE OUR MILEAGE IS NOW OVER THE ORIGINAL WARRANTY, THEY WILL NOT COVER THE REPAIRS NECESSARY TO CORRECT THE COMPLETE LOSS OF POWER STEERING.
Mfg Campaign: 11254561
Recall Date: Sep 10, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I TOOK MY 2018 FORD ESCAPE WITH 28500 MILES INTO THE DEALERSHIP ON 5/6/19 DUE TO A COOLANT LEAK. AT THAT TIME, THEY REPLACED THE OIL COOLER ASY. ON 6/18/19 WITH 30700 MILES, IT WAS BACK IN FOR THE SAME ISSUE AND DEEMED UNSAFE TO DRIVE. IT HAS BEEN SITTING AT THE DEALERSHIP TORN APART FOR OVER 2 MONTHS NOW DUE TO BACKORDERED PARTS. FIRST IT WAS THE ENGINE, THEN A GASKET, AND JUST THIS WEEK ANOTHER PART! AFTER ONE MONTH OF WAITING, I CALLED FORD MOTOR CO AND REPORTED A CLAIM. SINCE THEN, EVERY WEEK I AM PASSED ON TO ANOTHER PERSON WITH NO ANSWERS FOR ME. EACH ONE SAYS THEY WILL GET BACK TO ME IN 24HRS OR WITHIN A WEEK WHETHER THEY HAVE ANY NEW INFORMATION OR NOT AND THOSE HAVE ALL BEEN BROKEN PROMISES. I'VE BEEN TOLD MY VEHICLE DOES NOT QUALIFY FOR A BUY BACK PROGRAM WITH NO REASON GIVEN. WHEN ASKED FOR A REASON, I HAVE BEEN TOLD TO REFERENCE MY STATES LEMON LAW GUIDELINES. THE CUSTOMER SERVICE REGARDING THIS ISSUE HAS BEEN ABSOLUTELY TERRIBLE.
Corrective Action:
I TOOK MY 2018 FORD ESCAPE WITH 28500 MILES INTO THE DEALERSHIP ON 5/6/19 DUE TO A COOLANT LEAK. AT THAT TIME, THEY REPLACED THE OIL COOLER ASY. ON 6/18/19 WITH 30700 MILES, IT WAS BACK IN FOR THE SAME ISSUE AND DEEMED UNSAFE TO DRIVE. IT HAS BEEN SITTING AT THE DEALERSHIP TORN APART FOR OVER 2 MONTHS NOW DUE TO BACKORDERED PARTS. FIRST IT WAS THE ENGINE, THEN A GASKET, AND JUST THIS WEEK ANOTHER PART! AFTER ONE MONTH OF WAITING, I CALLED FORD MOTOR CO AND REPORTED A CLAIM. SINCE THEN, EVERY WEEK I AM PASSED ON TO ANOTHER PERSON WITH NO ANSWERS FOR ME. EACH ONE SAYS THEY WILL GET BACK TO ME IN 24HRS OR WITHIN A WEEK WHETHER THEY HAVE ANY NEW INFORMATION OR NOT AND THOSE HAVE ALL BEEN BROKEN PROMISES. I'VE BEEN TOLD MY VEHICLE DOES NOT QUALIFY FOR A BUY BACK PROGRAM WITH NO REASON GIVEN. WHEN ASKED FOR A REASON, I HAVE BEEN TOLD TO REFERENCE MY STATES LEMON LAW GUIDELINES. THE CUSTOMER SERVICE REGARDING THIS ISSUE HAS BEEN ABSOLUTELY TERRIBLE.
Additional Notes:
I TOOK MY 2018 FORD ESCAPE WITH 28500 MILES INTO THE DEALERSHIP ON 5/6/19 DUE TO A COOLANT LEAK. AT THAT TIME, THEY REPLACED THE OIL COOLER ASY. ON 6/18/19 WITH 30700 MILES, IT WAS BACK IN FOR THE SAME ISSUE AND DEEMED UNSAFE TO DRIVE. IT HAS BEEN SITTING AT THE DEALERSHIP TORN APART FOR OVER 2 MONTHS NOW DUE TO BACKORDERED PARTS. FIRST IT WAS THE ENGINE, THEN A GASKET, AND JUST THIS WEEK ANOTHER PART! AFTER ONE MONTH OF WAITING, I CALLED FORD MOTOR CO AND REPORTED A CLAIM. SINCE THEN, EVERY WEEK I AM PASSED ON TO ANOTHER PERSON WITH NO ANSWERS FOR ME. EACH ONE SAYS THEY WILL GET BACK TO ME IN 24HRS OR WITHIN A WEEK WHETHER THEY HAVE ANY NEW INFORMATION OR NOT AND THOSE HAVE ALL BEEN BROKEN PROMISES. I'VE BEEN TOLD MY VEHICLE DOES NOT QUALIFY FOR A BUY BACK PROGRAM WITH NO REASON GIVEN. WHEN ASKED FOR A REASON, I HAVE BEEN TOLD TO REFERENCE MY STATES LEMON LAW GUIDELINES. THE CUSTOMER SERVICE REGARDING THIS ISSUE HAS BEEN ABSOLUTELY TERRIBLE.
Mfg Campaign: 11245851
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PROBLEM STARTED WHEN THE ENGINE WAS RUNNING ROUGH OCCASIONALLY. ESPECIALLY WHEN STARTING. ALMOST STALLED. THEN THE CAR STARTED OVER HEATING OCCASSIONALLY. FINALLY THE CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED. MISFIRE IN CYCLINDER 1. ALSO WHEN IT OVERHEATED WE CHECKED THE COOLANT, THE RESEVOR WAS EMPTY. WE ADDED THE PROPER AMOUNT OF COOLANT. 2 DAYS LATER IT WAS EMPTY. BUT NO SIGN OF LEAK. TOOK TO DEALER AND THEY SAID THERE IS A MANUFACTUR DEFECT WHERE THERE IS A CRACK BY THE CYCLINDERS AND COOLANT IS LEAKING INTO THE OIL. NEEDED A NEW ENGINE.
Corrective Action:
PROBLEM STARTED WHEN THE ENGINE WAS RUNNING ROUGH OCCASIONALLY. ESPECIALLY WHEN STARTING. ALMOST STALLED. THEN THE CAR STARTED OVER HEATING OCCASSIONALLY. FINALLY THE CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED. MISFIRE IN CYCLINDER 1. ALSO WHEN IT OVERHEATED WE CHECKED THE COOLANT, THE RESEVOR WAS EMPTY. WE ADDED THE PROPER AMOUNT OF COOLANT. 2 DAYS LATER IT WAS EMPTY. BUT NO SIGN OF LEAK. TOOK TO DEALER AND THEY SAID THERE IS A MANUFACTUR DEFECT WHERE THERE IS A CRACK BY THE CYCLINDERS AND COOLANT IS LEAKING INTO THE OIL. NEEDED A NEW ENGINE.
Additional Notes:
PROBLEM STARTED WHEN THE ENGINE WAS RUNNING ROUGH OCCASIONALLY. ESPECIALLY WHEN STARTING. ALMOST STALLED. THEN THE CAR STARTED OVER HEATING OCCASSIONALLY. FINALLY THE CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED. MISFIRE IN CYCLINDER 1. ALSO WHEN IT OVERHEATED WE CHECKED THE COOLANT, THE RESEVOR WAS EMPTY. WE ADDED THE PROPER AMOUNT OF COOLANT. 2 DAYS LATER IT WAS EMPTY. BUT NO SIGN OF LEAK. TOOK TO DEALER AND THEY SAID THERE IS A MANUFACTUR DEFECT WHERE THERE IS A CRACK BY THE CYCLINDERS AND COOLANT IS LEAKING INTO THE OIL. NEEDED A NEW ENGINE.
Mfg Campaign: 11244079
Recall Date: Aug 15, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
BRAKE LIGHTS DO NOT ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THEM; BRAKE LIGHTS DO FUNCTION NORMALLY ON MANUAL BRAKING. THE APPARENT DESIGN FLAW OF BRAKE LIGHTS FAILING TO ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THE BRAKES VIOLATES THE SAFETY PRINCIPLE OF BRAKE LIGHTING ALTOGETHER. SUCH A DESIGN SHOULD NOT BE ALLOWED ON THE ROAD AS IT COULD LEAD TO INCREASED COLLISIONS UNDER CERTAIN CONDITIONS. THIS CONDITION IS OBSERVED TO HAPPEN CONSISTENTLY.
Corrective Action:
BRAKE LIGHTS DO NOT ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THEM; BRAKE LIGHTS DO FUNCTION NORMALLY ON MANUAL BRAKING. THE APPARENT DESIGN FLAW OF BRAKE LIGHTS FAILING TO ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THE BRAKES VIOLATES THE SAFETY PRINCIPLE OF BRAKE LIGHTING ALTOGETHER. SUCH A DESIGN SHOULD NOT BE ALLOWED ON THE ROAD AS IT COULD LEAD TO INCREASED COLLISIONS UNDER CERTAIN CONDITIONS. THIS CONDITION IS OBSERVED TO HAPPEN CONSISTENTLY.
Additional Notes:
BRAKE LIGHTS DO NOT ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THEM; BRAKE LIGHTS DO FUNCTION NORMALLY ON MANUAL BRAKING. THE APPARENT DESIGN FLAW OF BRAKE LIGHTS FAILING TO ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THE BRAKES VIOLATES THE SAFETY PRINCIPLE OF BRAKE LIGHTING ALTOGETHER. SUCH A DESIGN SHOULD NOT BE ALLOWED ON THE ROAD AS IT COULD LEAD TO INCREASED COLLISIONS UNDER CERTAIN CONDITIONS. THIS CONDITION IS OBSERVED TO HAPPEN CONSISTENTLY.
Mfg Campaign: 11243763
Recall Date: Aug 13, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 HEAD GASKET AT 23000 MILES WAS TOLD IN THE SHOP AT SHEZZY FORD THAT THEY HAD THREE MORE IN THE SHOP FOR THE SAME THING. THAT THERE WAS A PROBLEM WITH THEM. CAR BE DRIVEN ON INTERSTATE CHECK ENGINE CAME ON THE PULLED CODES MISFIRE COLD START. LOSE OF POWER
Corrective Action:
2018 HEAD GASKET AT 23000 MILES WAS TOLD IN THE SHOP AT SHEZZY FORD THAT THEY HAD THREE MORE IN THE SHOP FOR THE SAME THING. THAT THERE WAS A PROBLEM WITH THEM. CAR BE DRIVEN ON INTERSTATE CHECK ENGINE CAME ON THE PULLED CODES MISFIRE COLD START. LOSE OF POWER
Additional Notes:
2018 HEAD GASKET AT 23000 MILES WAS TOLD IN THE SHOP AT SHEZZY FORD THAT THEY HAD THREE MORE IN THE SHOP FOR THE SAME THING. THAT THERE WAS A PROBLEM WITH THEM. CAR BE DRIVEN ON INTERSTATE CHECK ENGINE CAME ON THE PULLED CODES MISFIRE COLD START. LOSE OF POWER
Mfg Campaign: 11241773
Recall Date: Aug 5, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 FORD ESCAPE TITANIUM PROBLEM HAS OCCURRED 2 TIMES WITHIN ONE MONTH. BOTH TIMES FORD DEALERSHIP STATED THEY COULD NOT DUPLICATE PROBLEM.WHEN TRYING TO START CAR. THERE IS NO POWER WHATS SO EVER. ONCE IN MY DRIVEWAY AND 2ND TIME AT A RESTAURANT. CAR WAS STATIONARY BOTH TIMES. TRIED JUMPING CAR BUT NO LUCK. CALLED ROADSIDE ASSIST TO TAKE TO FORD DEALERSHIP. THIS TO ME IS A SAFETY ISSUE AS OTHER PEOPLE'S COMPLAINTS INDICATE LOSS OF POWER WHILE DRIVING AND HAVING NO CONTROL OVER CAR. I'VE OWNED THE CAR 4 MONTHS. THE FIRST INCIDENT INCLUDED NO POWER BUT ALSO THE STOP/START FEATURE WOULD FAIL TO RESTART THE MOTOR AFTER BEING STOPPING FOR A STOP SIGN OR A RED LIGHT. THIS HAPPENED AT LEAST 35 TIMES WITHIN 4 MONTHS...SECONDLY THE REAR HATCH WOULD NOT LOCK PROPERLY AND THE USB PORTS WOULD NOT CHARGE MY IPHONE. THE DEALER INDICATED THE BATTERY SHOWED A FAILURE AND REPLACED BATTERY, BUT STOP/START FEATURE CONTINUES TO FAIL. THIS VEHICLE IS STILL UNDER FACTORY WARRANTY.
Corrective Action:
2018 FORD ESCAPE TITANIUM PROBLEM HAS OCCURRED 2 TIMES WITHIN ONE MONTH. BOTH TIMES FORD DEALERSHIP STATED THEY COULD NOT DUPLICATE PROBLEM.WHEN TRYING TO START CAR. THERE IS NO POWER WHATS SO EVER. ONCE IN MY DRIVEWAY AND 2ND TIME AT A RESTAURANT. CAR WAS STATIONARY BOTH TIMES. TRIED JUMPING CAR BUT NO LUCK. CALLED ROADSIDE ASSIST TO TAKE TO FORD DEALERSHIP. THIS TO ME IS A SAFETY ISSUE AS OTHER PEOPLE'S COMPLAINTS INDICATE LOSS OF POWER WHILE DRIVING AND HAVING NO CONTROL OVER CAR. I'VE OWNED THE CAR 4 MONTHS. THE FIRST INCIDENT INCLUDED NO POWER BUT ALSO THE STOP/START FEATURE WOULD FAIL TO RESTART THE MOTOR AFTER BEING STOPPING FOR A STOP SIGN OR A RED LIGHT. THIS HAPPENED AT LEAST 35 TIMES WITHIN 4 MONTHS...SECONDLY THE REAR HATCH WOULD NOT LOCK PROPERLY AND THE USB PORTS WOULD NOT CHARGE MY IPHONE. THE DEALER INDICATED THE BATTERY SHOWED A FAILURE AND REPLACED BATTERY, BUT STOP/START FEATURE CONTINUES TO FAIL. THIS VEHICLE IS STILL UNDER FACTORY WARRANTY.
Additional Notes:
2018 FORD ESCAPE TITANIUM PROBLEM HAS OCCURRED 2 TIMES WITHIN ONE MONTH. BOTH TIMES FORD DEALERSHIP STATED THEY COULD NOT DUPLICATE PROBLEM.WHEN TRYING TO START CAR. THERE IS NO POWER WHATS SO EVER. ONCE IN MY DRIVEWAY AND 2ND TIME AT A RESTAURANT. CAR WAS STATIONARY BOTH TIMES. TRIED JUMPING CAR BUT NO LUCK. CALLED ROADSIDE ASSIST TO TAKE TO FORD DEALERSHIP. THIS TO ME IS A SAFETY ISSUE AS OTHER PEOPLE'S COMPLAINTS INDICATE LOSS OF POWER WHILE DRIVING AND HAVING NO CONTROL OVER CAR. I'VE OWNED THE CAR 4 MONTHS. THE FIRST INCIDENT INCLUDED NO POWER BUT ALSO THE STOP/START FEATURE WOULD FAIL TO RESTART THE MOTOR AFTER BEING STOPPING FOR A STOP SIGN OR A RED LIGHT. THIS HAPPENED AT LEAST 35 TIMES WITHIN 4 MONTHS...SECONDLY THE REAR HATCH WOULD NOT LOCK PROPERLY AND THE USB PORTS WOULD NOT CHARGE MY IPHONE. THE DEALER INDICATED THE BATTERY SHOWED A FAILURE AND REPLACED BATTERY, BUT STOP/START FEATURE CONTINUES TO FAIL. THIS VEHICLE IS STILL UNDER FACTORY WARRANTY.
Mfg Campaign: 11240823
Recall Date: Jul 31, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A BRAND NEW 2018 FORD ESCAPE IN JANUARY OF 2018 FOR WHICH I PAID IN FULL.ON 8-25-18 THE CHECK ENGINE WARNING APPEARED ON MY DASH WHILE DRIVING ON AN EXPRESSWAY.I TOOK IT IN FOR SERVICE AND WAS INFORMED THAT IT NEEDS A NEW ENGINE DUE TO AN INTERNAL OIL LEAK WHICH WARPED THE CYLINDER HEAD. I DIDN'T GET MY CAR BACK UNTIL 9-22-18.ON MARCH 2, 2019 I HAD TO PULL OFF TO THE SIDE OF THE ROAD WHILE DRIVING ON A CITY STREET BECAUSE I HEARD A VERY LOUD NOISE AND THERE WAS A DISTINCT ODOR OF BURNT RUBBER.THE CAR WAS TOWED TO THE DEALERSHIP AND WAS THERE FOR FIVE DAYS.THE DIAGNOSIS: BAD WIRES, BAD TRANSFER CASE AND FRONT DRIVE SHAFT LEAKING GREASE. AN ISSUE WITH THE 4WHEEL DRIVE SYSTEM.ON MAY 22, 2019 THE CHECK ENGINE LIGHT CAME UP ONCE AGAIN.THIS TIME: A CRACKED SPARK PLUG WHICH CAME WITH THE NEW ENGINE INSTALLED IN AUGUST 2018. ON JULY 11, 2019 DRIVING ON THE EXPRESSWAY, WARNING APPEARED ON MY DASH "ENGINE TOO HOT". IT WAS LATE EVENING, AFTER SERVICE HOURS.THEREFORE I DROVE IT THERE THE FOLLOWING MORNING TO BE TOLD THAT I NEED TO LEAVE IT, BUT THEY DON'T HAVE A LOANER CAR FOR ME. I HAD TO DRIVE OFF IN MY CAR BECAUSE OF MY RESPONSIBILITIES AND COULD NOT BE WITHOUT A VEHICLE. WAS FORCED TO DRIVE WITH MY WINDOWS OPEN (OBVIOUSLY COULDN'T USE AC). MY FIRST OPPORTUNITY TO RETURN TO THE SERVICE DEPARTMENT WAS ON 7-15-19. I COMPLAINED TO THE MANAGER REGARDING THE SITUATION WHEN I INITIALLY CAME IN A FEW DAYS AGO.HE ASSURED ME HE WILL HAVE A LOANER VEHICLE FOR ME.TODAY, ON 7-31 I FINALLY RECEIVED A VOICE MESSAGE FROM THE MANAGER (ONLY BECAUSE I INITIATED THIS BY CALLING AND LEAVING HIM A MESSAGE EARLIER INQUIRING ABOUT MY VEHICLE AN WONDERING WHY I HAVEN'T HEARD ANYTHING).THE INFORMATION I RECEIVED WAS THAT MY CAR NEEDS AN ENGINE REPLACEMENT (AGAIN).PARTS HAVE BEEN ORDERED BUT ARE ON BACKORDER. THEY WILL KEEP ME UP TO DATE.I WILL NEVER FEEL SAFE IN THIS VEHICLE!
Corrective Action:
I PURCHASED A BRAND NEW 2018 FORD ESCAPE IN JANUARY OF 2018 FOR WHICH I PAID IN FULL.ON 8-25-18 THE CHECK ENGINE WARNING APPEARED ON MY DASH WHILE DRIVING ON AN EXPRESSWAY.I TOOK IT IN FOR SERVICE AND WAS INFORMED THAT IT NEEDS A NEW ENGINE DUE TO AN INTERNAL OIL LEAK WHICH WARPED THE CYLINDER HEAD. I DIDN'T GET MY CAR BACK UNTIL 9-22-18.ON MARCH 2, 2019 I HAD TO PULL OFF TO THE SIDE OF THE ROAD WHILE DRIVING ON A CITY STREET BECAUSE I HEARD A VERY LOUD NOISE AND THERE WAS A DISTINCT ODOR OF BURNT RUBBER.THE CAR WAS TOWED TO THE DEALERSHIP AND WAS THERE FOR FIVE DAYS.THE DIAGNOSIS: BAD WIRES, BAD TRANSFER CASE AND FRONT DRIVE SHAFT LEAKING GREASE. AN ISSUE WITH THE 4WHEEL DRIVE SYSTEM.ON MAY 22, 2019 THE CHECK ENGINE LIGHT CAME UP ONCE AGAIN.THIS TIME: A CRACKED SPARK PLUG WHICH CAME WITH THE NEW ENGINE INSTALLED IN AUGUST 2018. ON JULY 11, 2019 DRIVING ON THE EXPRESSWAY, WARNING APPEARED ON MY DASH "ENGINE TOO HOT". IT WAS LATE EVENING, AFTER SERVICE HOURS.THEREFORE I DROVE IT THERE THE FOLLOWING MORNING TO BE TOLD THAT I NEED TO LEAVE IT, BUT THEY DON'T HAVE A LOANER CAR FOR ME. I HAD TO DRIVE OFF IN MY CAR BECAUSE OF MY RESPONSIBILITIES AND COULD NOT BE WITHOUT A VEHICLE. WAS FORCED TO DRIVE WITH MY WINDOWS OPEN (OBVIOUSLY COULDN'T USE AC). MY FIRST OPPORTUNITY TO RETURN TO THE SERVICE DEPARTMENT WAS ON 7-15-19. I COMPLAINED TO THE MANAGER REGARDING THE SITUATION WHEN I INITIALLY CAME IN A FEW DAYS AGO.HE ASSURED ME HE WILL HAVE A LOANER VEHICLE FOR ME.TODAY, ON 7-31 I FINALLY RECEIVED A VOICE MESSAGE FROM THE MANAGER (ONLY BECAUSE I INITIATED THIS BY CALLING AND LEAVING HIM A MESSAGE EARLIER INQUIRING ABOUT MY VEHICLE AN WONDERING WHY I HAVEN'T HEARD ANYTHING).THE INFORMATION I RECEIVED WAS THAT MY CAR NEEDS AN ENGINE REPLACEMENT (AGAIN).PARTS HAVE BEEN ORDERED BUT ARE ON BACKORDER. THEY WILL KEEP ME UP TO DATE.I WILL NEVER FEEL SAFE IN THIS VEHICLE!
Additional Notes:
I PURCHASED A BRAND NEW 2018 FORD ESCAPE IN JANUARY OF 2018 FOR WHICH I PAID IN FULL.ON 8-25-18 THE CHECK ENGINE WARNING APPEARED ON MY DASH WHILE DRIVING ON AN EXPRESSWAY.I TOOK IT IN FOR SERVICE AND WAS INFORMED THAT IT NEEDS A NEW ENGINE DUE TO AN INTERNAL OIL LEAK WHICH WARPED THE CYLINDER HEAD. I DIDN'T GET MY CAR BACK UNTIL 9-22-18.ON MARCH 2, 2019 I HAD TO PULL OFF TO THE SIDE OF THE ROAD WHILE DRIVING ON A CITY STREET BECAUSE I HEARD A VERY LOUD NOISE AND THERE WAS A DISTINCT ODOR OF BURNT RUBBER.THE CAR WAS TOWED TO THE DEALERSHIP AND WAS THERE FOR FIVE DAYS.THE DIAGNOSIS: BAD WIRES, BAD TRANSFER CASE AND FRONT DRIVE SHAFT LEAKING GREASE. AN ISSUE WITH THE 4WHEEL DRIVE SYSTEM.ON MAY 22, 2019 THE CHECK ENGINE LIGHT CAME UP ONCE AGAIN.THIS TIME: A CRACKED SPARK PLUG WHICH CAME WITH THE NEW ENGINE INSTALLED IN AUGUST 2018. ON JULY 11, 2019 DRIVING ON THE EXPRESSWAY, WARNING APPEARED ON MY DASH "ENGINE TOO HOT". IT WAS LATE EVENING, AFTER SERVICE HOURS.THEREFORE I DROVE IT THERE THE FOLLOWING MORNING TO BE TOLD THAT I NEED TO LEAVE IT, BUT THEY DON'T HAVE A LOANER CAR FOR ME. I HAD TO DRIVE OFF IN MY CAR BECAUSE OF MY RESPONSIBILITIES AND COULD NOT BE WITHOUT A VEHICLE. WAS FORCED TO DRIVE WITH MY WINDOWS OPEN (OBVIOUSLY COULDN'T USE AC). MY FIRST OPPORTUNITY TO RETURN TO THE SERVICE DEPARTMENT WAS ON 7-15-19. I COMPLAINED TO THE MANAGER REGARDING THE SITUATION WHEN I INITIALLY CAME IN A FEW DAYS AGO.HE ASSURED ME HE WILL HAVE A LOANER VEHICLE FOR ME.TODAY, ON 7-31 I FINALLY RECEIVED A VOICE MESSAGE FROM THE MANAGER (ONLY BECAUSE I INITIATED THIS BY CALLING AND LEAVING HIM A MESSAGE EARLIER INQUIRING ABOUT MY VEHICLE AN WONDERING WHY I HAVEN'T HEARD ANYTHING).THE INFORMATION I RECEIVED WAS THAT MY CAR NEEDS AN ENGINE REPLACEMENT (AGAIN).PARTS HAVE BEEN ORDERED BUT ARE ON BACKORDER. THEY WILL KEEP ME UP TO DATE.I WILL NEVER FEEL SAFE IN THIS VEHICLE!
Mfg Campaign: 11240970
Recall Date: Jul 31, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED AND THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO FREDERICK FORD (302-629-4553, LOCATED AT 26905 SUSSEX HWY, SEAFORD, DE 19973) WHERE IT WAS DIAGNOSED THAT CYLINDER NUMBER THREE MISFIRED (CODES: PO316 AND PO303). THE TECHNICIAN ALSO STATED THAT CYLINDERS THREE AND FOUR OPERATED AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A MISFIRE ON CYLINDER NUMBER THREE WAS DIAGNOSED AGAIN. THE VEHICLE WAS SCHEDULED FOR A FUEL INJECTOR REPLACEMENT. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO DIAGNOSED THAT THE ENGINE TEMPERATURE WAS APPROXIMATELY 130 DEGREES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. AFTER CONSULTATION WITH THE DEALER, THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE SELLER (PITTSVILLE FORD, 877-760-5870, LOCATED AT 34690 OLD OCEAN CITY RD, PITTSVILLE, MD 21850) FOR A BUY BACK. THE VEHICLE WAS TAKEN BACK TO THE SELLER AND THE CONTACT WAS INFORMED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED OR REPLACED. THE CONTACT WAS PROVIDED A LOANER VEHICLE BY THE SELLER. THE FAILURE MILEAGE WAS 18,620.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED AND THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO FREDERICK FORD (302-629-4553, LOCATED AT 26905 SUSSEX HWY, SEAFORD, DE 19973) WHERE IT WAS DIAGNOSED THAT CYLINDER NUMBER THREE MISFIRED (CODES: PO316 AND PO303). THE TECHNICIAN ALSO STATED THAT CYLINDERS THREE AND FOUR OPERATED AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A MISFIRE ON CYLINDER NUMBER THREE WAS DIAGNOSED AGAIN. THE VEHICLE WAS SCHEDULED FOR A FUEL INJECTOR REPLACEMENT. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO DIAGNOSED THAT THE ENGINE TEMPERATURE WAS APPROXIMATELY 130 DEGREES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. AFTER CONSULTATION WITH THE DEALER, THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE SELLER (PITTSVILLE FORD, 877-760-5870, LOCATED AT 34690 OLD OCEAN CITY RD, PITTSVILLE, MD 21850) FOR A BUY BACK. THE VEHICLE WAS TAKEN BACK TO THE SELLER AND THE CONTACT WAS INFORMED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED OR REPLACED. THE CONTACT WAS PROVIDED A LOANER VEHICLE BY THE SELLER. THE FAILURE MILEAGE WAS 18,620.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED AND THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO FREDERICK FORD (302-629-4553, LOCATED AT 26905 SUSSEX HWY, SEAFORD, DE 19973) WHERE IT WAS DIAGNOSED THAT CYLINDER NUMBER THREE MISFIRED (CODES: PO316 AND PO303). THE TECHNICIAN ALSO STATED THAT CYLINDERS THREE AND FOUR OPERATED AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A MISFIRE ON CYLINDER NUMBER THREE WAS DIAGNOSED AGAIN. THE VEHICLE WAS SCHEDULED FOR A FUEL INJECTOR REPLACEMENT. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO DIAGNOSED THAT THE ENGINE TEMPERATURE WAS APPROXIMATELY 130 DEGREES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. AFTER CONSULTATION WITH THE DEALER, THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE SELLER (PITTSVILLE FORD, 877-760-5870, LOCATED AT 34690 OLD OCEAN CITY RD, PITTSVILLE, MD 21850) FOR A BUY BACK. THE VEHICLE WAS TAKEN BACK TO THE SELLER AND THE CONTACT WAS INFORMED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED OR REPLACED. THE CONTACT WAS PROVIDED A LOANER VEHICLE BY THE SELLER. THE FAILURE MILEAGE WAS 18,620.
Mfg Campaign: 11230785
Recall Date: Jul 10, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 FORD ESCAPE WITH AROUND 10,000 MILES STARTED HAVING ENGINE TROUBLE WHILE DRIVING ON THE HIGHWAY. ENGINE LIGHT CAME ON AND WAS TAKEN DIRECTLY TO A FORD DEALERSHIP TO DIAGNOSE THE ISSUE. THEY STATED THAT COOLANT IS LEAKING INTO THE CYLINDERS. THEY DID A COOLANT PRESSURE SYSTEM TEST AND REPLACED A SPARK PLUG. AFTER RECEIVING THE VEHICLE BACK AND ONLY DRIVING ABOUT 300 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME BACK ON. TOOK BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THEY REPLACED THE HEAD GASKET ON ONE SIDE ONLY. AFTER RECEIVING THE VEHICLE BACK AND DRIVING IT FOR ABOUT 1,500 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK BACK TO DEALERSHIP ON 4/3/19 AND AS OF TODAY, 6/26/19, IT STILL REMAINS IN THE SHOP. THEY HAVE BEEN TRYING TO REPLACE THE ENTIRE ENGINE BUT ARE HAVING DIFFICULTY FOR SOME REASON. THIS ENGINE IS FAULTY AND COULD CAUSE A FIRE IF THE PROBLEM CONTINUES TO REMAIN. FORD CORPORATE HAS BEEN NO HELP IN RESOLVING THIS OR PROVIDING USEFUL SOLUTIONS AND ANSWERS. THE VEHICLE HAS BEEN IN THE SHOP FOR OVER 100 DAYS.
Corrective Action:
2018 FORD ESCAPE WITH AROUND 10,000 MILES STARTED HAVING ENGINE TROUBLE WHILE DRIVING ON THE HIGHWAY. ENGINE LIGHT CAME ON AND WAS TAKEN DIRECTLY TO A FORD DEALERSHIP TO DIAGNOSE THE ISSUE. THEY STATED THAT COOLANT IS LEAKING INTO THE CYLINDERS. THEY DID A COOLANT PRESSURE SYSTEM TEST AND REPLACED A SPARK PLUG. AFTER RECEIVING THE VEHICLE BACK AND ONLY DRIVING ABOUT 300 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME BACK ON. TOOK BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THEY REPLACED THE HEAD GASKET ON ONE SIDE ONLY. AFTER RECEIVING THE VEHICLE BACK AND DRIVING IT FOR ABOUT 1,500 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK BACK TO DEALERSHIP ON 4/3/19 AND AS OF TODAY, 6/26/19, IT STILL REMAINS IN THE SHOP. THEY HAVE BEEN TRYING TO REPLACE THE ENTIRE ENGINE BUT ARE HAVING DIFFICULTY FOR SOME REASON. THIS ENGINE IS FAULTY AND COULD CAUSE A FIRE IF THE PROBLEM CONTINUES TO REMAIN. FORD CORPORATE HAS BEEN NO HELP IN RESOLVING THIS OR PROVIDING USEFUL SOLUTIONS AND ANSWERS. THE VEHICLE HAS BEEN IN THE SHOP FOR OVER 100 DAYS.
Additional Notes:
2018 FORD ESCAPE WITH AROUND 10,000 MILES STARTED HAVING ENGINE TROUBLE WHILE DRIVING ON THE HIGHWAY. ENGINE LIGHT CAME ON AND WAS TAKEN DIRECTLY TO A FORD DEALERSHIP TO DIAGNOSE THE ISSUE. THEY STATED THAT COOLANT IS LEAKING INTO THE CYLINDERS. THEY DID A COOLANT PRESSURE SYSTEM TEST AND REPLACED A SPARK PLUG. AFTER RECEIVING THE VEHICLE BACK AND ONLY DRIVING ABOUT 300 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME BACK ON. TOOK BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THEY REPLACED THE HEAD GASKET ON ONE SIDE ONLY. AFTER RECEIVING THE VEHICLE BACK AND DRIVING IT FOR ABOUT 1,500 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK BACK TO DEALERSHIP ON 4/3/19 AND AS OF TODAY, 6/26/19, IT STILL REMAINS IN THE SHOP. THEY HAVE BEEN TRYING TO REPLACE THE ENTIRE ENGINE BUT ARE HAVING DIFFICULTY FOR SOME REASON. THIS ENGINE IS FAULTY AND COULD CAUSE A FIRE IF THE PROBLEM CONTINUES TO REMAIN. FORD CORPORATE HAS BEEN NO HELP IN RESOLVING THIS OR PROVIDING USEFUL SOLUTIONS AND ANSWERS. THE VEHICLE HAS BEEN IN THE SHOP FOR OVER 100 DAYS.
Mfg Campaign: 11222633
Recall Date: Jun 26, 2019
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Corrective Action:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Additional Notes:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Mfg Campaign: 11220494
Recall Date: Jun 16, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Corrective Action:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Additional Notes:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Mfg Campaign: 11220494
Recall Date: Jun 16, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Corrective Action:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Additional Notes:
2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.
Mfg Campaign: 11220494
Recall Date: Jun 16, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I GOT THE VEHICLE BACK IN LATE JANUARY EARLY FEBRUARY OF 2019. IN APRIL, THE CHECK ENGINE LIGHT CAME ON FOR A CYLINDER 3. BROUGHT THE CAR TO GET FIXED ON 4/25 A WEEK AFTER THE CHECK ENGINE LIGHT CAME BACK ON IN WHICH THE FORD DEALERSHIP WAS SURPRISED DUE TO THE FACT THAT 6 CYLINDERS AND SENSORS WERE FIXED. I WAS GIVING THE VEHICLE BACK WITH THE CHECK ENGINE LIGHT STILL ON AND MEMORIAL DAY WEEKEND CAME ALONG AND THEY STATED THAT THE CAR NOW NEEDS A NEW ENGINE AND DIDNT WANT TO PROVIDE A LOANER VEHICLE EVEN THO ITS COVERED UNDER WARRANTY. 6/4/2019 I WAS LEFT STRANDED WITH THE CAR OVERHEATING AND ENGINE SEIZED UP.
Corrective Action:
I GOT THE VEHICLE BACK IN LATE JANUARY EARLY FEBRUARY OF 2019. IN APRIL, THE CHECK ENGINE LIGHT CAME ON FOR A CYLINDER 3. BROUGHT THE CAR TO GET FIXED ON 4/25 A WEEK AFTER THE CHECK ENGINE LIGHT CAME BACK ON IN WHICH THE FORD DEALERSHIP WAS SURPRISED DUE TO THE FACT THAT 6 CYLINDERS AND SENSORS WERE FIXED. I WAS GIVING THE VEHICLE BACK WITH THE CHECK ENGINE LIGHT STILL ON AND MEMORIAL DAY WEEKEND CAME ALONG AND THEY STATED THAT THE CAR NOW NEEDS A NEW ENGINE AND DIDNT WANT TO PROVIDE A LOANER VEHICLE EVEN THO ITS COVERED UNDER WARRANTY. 6/4/2019 I WAS LEFT STRANDED WITH THE CAR OVERHEATING AND ENGINE SEIZED UP.
Additional Notes:
I GOT THE VEHICLE BACK IN LATE JANUARY EARLY FEBRUARY OF 2019. IN APRIL, THE CHECK ENGINE LIGHT CAME ON FOR A CYLINDER 3. BROUGHT THE CAR TO GET FIXED ON 4/25 A WEEK AFTER THE CHECK ENGINE LIGHT CAME BACK ON IN WHICH THE FORD DEALERSHIP WAS SURPRISED DUE TO THE FACT THAT 6 CYLINDERS AND SENSORS WERE FIXED. I WAS GIVING THE VEHICLE BACK WITH THE CHECK ENGINE LIGHT STILL ON AND MEMORIAL DAY WEEKEND CAME ALONG AND THEY STATED THAT THE CAR NOW NEEDS A NEW ENGINE AND DIDNT WANT TO PROVIDE A LOANER VEHICLE EVEN THO ITS COVERED UNDER WARRANTY. 6/4/2019 I WAS LEFT STRANDED WITH THE CAR OVERHEATING AND ENGINE SEIZED UP.
Mfg Campaign: 11218019
Recall Date: Jun 5, 2019
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