Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Corrective Action:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Additional Notes:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Mfg Campaign: 11352548
Recall Date: Sep 1, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Corrective Action:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Additional Notes:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Mfg Campaign: 11352548
Recall Date: Sep 1, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Corrective Action:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Additional Notes:
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Mfg Campaign: 11352548
Recall Date: Sep 1, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Corrective Action:
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Additional Notes:
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Mfg Campaign: 11351494
Recall Date: Aug 27, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Corrective Action:
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Additional Notes:
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Mfg Campaign: 11351494
Recall Date: Aug 27, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE PARKED THE VEHICLE INTO A UPHILL DRIVEWAY, WHEN EXITING THE VEHICLE IT BEGAN TO ROLL DOWN THE DRIVEWAY HILL. THE CONTACT STATED THE WIFE DID NOT HAVE THE EMERGENCY BRAKES ACTIVATED AND THE GEAR WAS IN PARK. THE CONTACT STATED THE VEHICLE CRASHED INTO A TREE ACROSS THE STREET WHILE HIS GRANDCHILD WAS STILL SEATED ON A CAR SEAT AT THE REAR PASSENGER SIDE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED HIS WIFE HAD SUSTAINED INJURIES ON BOTH KNEES AND WAS TAKEN TO THE HOSPITAL AND SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BODY SHOP TO HAVE THE COSMETIC REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE PARKED THE VEHICLE INTO A UPHILL DRIVEWAY, WHEN EXITING THE VEHICLE IT BEGAN TO ROLL DOWN THE DRIVEWAY HILL. THE CONTACT STATED THE WIFE DID NOT HAVE THE EMERGENCY BRAKES ACTIVATED AND THE GEAR WAS IN PARK. THE CONTACT STATED THE VEHICLE CRASHED INTO A TREE ACROSS THE STREET WHILE HIS GRANDCHILD WAS STILL SEATED ON A CAR SEAT AT THE REAR PASSENGER SIDE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED HIS WIFE HAD SUSTAINED INJURIES ON BOTH KNEES AND WAS TAKEN TO THE HOSPITAL AND SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BODY SHOP TO HAVE THE COSMETIC REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE PARKED THE VEHICLE INTO A UPHILL DRIVEWAY, WHEN EXITING THE VEHICLE IT BEGAN TO ROLL DOWN THE DRIVEWAY HILL. THE CONTACT STATED THE WIFE DID NOT HAVE THE EMERGENCY BRAKES ACTIVATED AND THE GEAR WAS IN PARK. THE CONTACT STATED THE VEHICLE CRASHED INTO A TREE ACROSS THE STREET WHILE HIS GRANDCHILD WAS STILL SEATED ON A CAR SEAT AT THE REAR PASSENGER SIDE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED HIS WIFE HAD SUSTAINED INJURIES ON BOTH KNEES AND WAS TAKEN TO THE HOSPITAL AND SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BODY SHOP TO HAVE THE COSMETIC REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11350489
Recall Date: Aug 20, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WENT IN FOR RECALL OF POWERTRAIN CONTROL MODULE SOFTWARE TWEAK FIELD SERVICE ACTION # 19B37, THEY RAN AN ADD'L TEST AND NOW ARE REPLACING THE ENGINE NEXT WEEK. I MEAN, THANK YOU AND ALL, BUT THE CAR HAS BEEN FINE -- THERE GOES MY RESALE VALUE.
Corrective Action:
WENT IN FOR RECALL OF POWERTRAIN CONTROL MODULE SOFTWARE TWEAK FIELD SERVICE ACTION # 19B37, THEY RAN AN ADD'L TEST AND NOW ARE REPLACING THE ENGINE NEXT WEEK. I MEAN, THANK YOU AND ALL, BUT THE CAR HAS BEEN FINE -- THERE GOES MY RESALE VALUE.
Additional Notes:
WENT IN FOR RECALL OF POWERTRAIN CONTROL MODULE SOFTWARE TWEAK FIELD SERVICE ACTION # 19B37, THEY RAN AN ADD'L TEST AND NOW ARE REPLACING THE ENGINE NEXT WEEK. I MEAN, THANK YOU AND ALL, BUT THE CAR HAS BEEN FINE -- THERE GOES MY RESALE VALUE.
Mfg Campaign: 11350291
Recall Date: Aug 19, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DIFFICULTY STARTING. STATIONARY
Corrective Action:
DIFFICULTY STARTING. STATIONARY
Additional Notes:
DIFFICULTY STARTING. STATIONARY
Mfg Campaign: 11348631
Recall Date: Aug 11, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Corrective Action:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Additional Notes:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Mfg Campaign: 11348689
Recall Date: Aug 11, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Corrective Action:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Additional Notes:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Mfg Campaign: 11348689
Recall Date: Aug 11, 2020
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Corrective Action:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Additional Notes:
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Mfg Campaign: 11348689
Recall Date: Aug 11, 2020
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE WAS AT A STAND STILL AT A GAS STATION, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE DRIVER CONTINUED TO DRIVE TO HER WORK AREA. THE DRIVER PARKED THE VEHICLE AND WHEN EXITING SHE HEARD A LOUD NOISE AND SAW THE REAR DRIVER'S SIDE TIRE HAD A PIECE OF METAL INSERTED. THE DRIVER CALLED AAA AND THEY WERE UNABLE TO CHANGE THE TIRE DUE TO THE LUG NUTS. THE CONTACT STATED AAA HAD TO CALL A THIRD PARTY TO ASSIST WITH CHANGING THE TIRE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MULLINAX FORD OF CENTRAL FLORIDA LOCATED AT 1551 E SEMORAN BLVD, APOPKA, FL 32703, (407) 890-0557, WHERE IT WAS DIAGNOSED WITH NEEDING LUG NUTS TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 49,002.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE WAS AT A STAND STILL AT A GAS STATION, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE DRIVER CONTINUED TO DRIVE TO HER WORK AREA. THE DRIVER PARKED THE VEHICLE AND WHEN EXITING SHE HEARD A LOUD NOISE AND SAW THE REAR DRIVER'S SIDE TIRE HAD A PIECE OF METAL INSERTED. THE DRIVER CALLED AAA AND THEY WERE UNABLE TO CHANGE THE TIRE DUE TO THE LUG NUTS. THE CONTACT STATED AAA HAD TO CALL A THIRD PARTY TO ASSIST WITH CHANGING THE TIRE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MULLINAX FORD OF CENTRAL FLORIDA LOCATED AT 1551 E SEMORAN BLVD, APOPKA, FL 32703, (407) 890-0557, WHERE IT WAS DIAGNOSED WITH NEEDING LUG NUTS TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 49,002.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE WAS AT A STAND STILL AT A GAS STATION, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE DRIVER CONTINUED TO DRIVE TO HER WORK AREA. THE DRIVER PARKED THE VEHICLE AND WHEN EXITING SHE HEARD A LOUD NOISE AND SAW THE REAR DRIVER'S SIDE TIRE HAD A PIECE OF METAL INSERTED. THE DRIVER CALLED AAA AND THEY WERE UNABLE TO CHANGE THE TIRE DUE TO THE LUG NUTS. THE CONTACT STATED AAA HAD TO CALL A THIRD PARTY TO ASSIST WITH CHANGING THE TIRE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MULLINAX FORD OF CENTRAL FLORIDA LOCATED AT 1551 E SEMORAN BLVD, APOPKA, FL 32703, (407) 890-0557, WHERE IT WAS DIAGNOSED WITH NEEDING LUG NUTS TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 49,002.
Mfg Campaign: 11343881
Recall Date: Aug 7, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ONE DAY AFTER WORK, THE AC SUDDENLY STOPPED WORKING. UPON RETURNING HOME, WE NOTICED A BURNING RUBBER SMELL. WE TOOK THE VEHICLE TO THE DEALERSHIP, FROM WHICH WE HAD PURCHASED THE VEHICLE FROM 4 MONTHS PRIOR. THEY LOOKED AT THE VEHICLE, AND DIAGNOSED THAT THE AC COMPRESSOR HAD LOCKED UP, AND THE BURNING RUBBER SMELL WAS FROM THE BELT. THEY THEN QUOTED US ROUGHLY $3500-$3600 TO FIX THE ISSUE, IN THAT IT WOULD INCLUDE THE ENTIRE AC COMPRESSOR KIT, CONDENSOR, AND AN AC FLUSH. IT IS A 2018, BUT WE WERE PAST THE FORD 36K WARRANTY PERIOD, SO WE DECIDED TO CALL AROUND TO OTHER SHOPS/MECHANICS. WE FINALLY DECIDED TO TAKE IT TO A MECHANIC WHOM HAD PREVIOUSLY DONE WORK FOR US, AND WE TRUSTED. PRIOR TO EVEN TAKING THE VEHICLE TO HIM, THE OTHER INDIVIDUALS WE CALLED WERE SHOCKED TO HEAR WE HAD AN AC COMPRESSOR ISSUE, ON SUCH A RECENT MODEL. HE WAS SURPRISED, AND COMES TO FIND OUT THAT THE SYSTEM IS ESSENTIALLY PROPRIETARY, SO THAT IT'S DIFFICULT TO EVEN ACQUIRE THE PARTS/FLUID REQUIRED TO WORK ON IT OUTSIDE OF A FORD DEALERSHIP. WHICH MORE SO, WE BELIEVE, POINTS TO THE FACT THAT THIS SHOULD HAVE NOT HAPPENED ON A 2018 VEHICLE. THE MECHANIC CONCLUDED THAT THE ISSUE IS THAT THE AC COMPRESSOR LOCKED UP, AND SAID IT SHOULD NOT HAVE HAPPENED ON A VEHICLE WITH ONLY 48K MILES AND A RECENT MODEL.
Corrective Action:
ONE DAY AFTER WORK, THE AC SUDDENLY STOPPED WORKING. UPON RETURNING HOME, WE NOTICED A BURNING RUBBER SMELL. WE TOOK THE VEHICLE TO THE DEALERSHIP, FROM WHICH WE HAD PURCHASED THE VEHICLE FROM 4 MONTHS PRIOR. THEY LOOKED AT THE VEHICLE, AND DIAGNOSED THAT THE AC COMPRESSOR HAD LOCKED UP, AND THE BURNING RUBBER SMELL WAS FROM THE BELT. THEY THEN QUOTED US ROUGHLY $3500-$3600 TO FIX THE ISSUE, IN THAT IT WOULD INCLUDE THE ENTIRE AC COMPRESSOR KIT, CONDENSOR, AND AN AC FLUSH. IT IS A 2018, BUT WE WERE PAST THE FORD 36K WARRANTY PERIOD, SO WE DECIDED TO CALL AROUND TO OTHER SHOPS/MECHANICS. WE FINALLY DECIDED TO TAKE IT TO A MECHANIC WHOM HAD PREVIOUSLY DONE WORK FOR US, AND WE TRUSTED. PRIOR TO EVEN TAKING THE VEHICLE TO HIM, THE OTHER INDIVIDUALS WE CALLED WERE SHOCKED TO HEAR WE HAD AN AC COMPRESSOR ISSUE, ON SUCH A RECENT MODEL. HE WAS SURPRISED, AND COMES TO FIND OUT THAT THE SYSTEM IS ESSENTIALLY PROPRIETARY, SO THAT IT'S DIFFICULT TO EVEN ACQUIRE THE PARTS/FLUID REQUIRED TO WORK ON IT OUTSIDE OF A FORD DEALERSHIP. WHICH MORE SO, WE BELIEVE, POINTS TO THE FACT THAT THIS SHOULD HAVE NOT HAPPENED ON A 2018 VEHICLE. THE MECHANIC CONCLUDED THAT THE ISSUE IS THAT THE AC COMPRESSOR LOCKED UP, AND SAID IT SHOULD NOT HAVE HAPPENED ON A VEHICLE WITH ONLY 48K MILES AND A RECENT MODEL.
Additional Notes:
ONE DAY AFTER WORK, THE AC SUDDENLY STOPPED WORKING. UPON RETURNING HOME, WE NOTICED A BURNING RUBBER SMELL. WE TOOK THE VEHICLE TO THE DEALERSHIP, FROM WHICH WE HAD PURCHASED THE VEHICLE FROM 4 MONTHS PRIOR. THEY LOOKED AT THE VEHICLE, AND DIAGNOSED THAT THE AC COMPRESSOR HAD LOCKED UP, AND THE BURNING RUBBER SMELL WAS FROM THE BELT. THEY THEN QUOTED US ROUGHLY $3500-$3600 TO FIX THE ISSUE, IN THAT IT WOULD INCLUDE THE ENTIRE AC COMPRESSOR KIT, CONDENSOR, AND AN AC FLUSH. IT IS A 2018, BUT WE WERE PAST THE FORD 36K WARRANTY PERIOD, SO WE DECIDED TO CALL AROUND TO OTHER SHOPS/MECHANICS. WE FINALLY DECIDED TO TAKE IT TO A MECHANIC WHOM HAD PREVIOUSLY DONE WORK FOR US, AND WE TRUSTED. PRIOR TO EVEN TAKING THE VEHICLE TO HIM, THE OTHER INDIVIDUALS WE CALLED WERE SHOCKED TO HEAR WE HAD AN AC COMPRESSOR ISSUE, ON SUCH A RECENT MODEL. HE WAS SURPRISED, AND COMES TO FIND OUT THAT THE SYSTEM IS ESSENTIALLY PROPRIETARY, SO THAT IT'S DIFFICULT TO EVEN ACQUIRE THE PARTS/FLUID REQUIRED TO WORK ON IT OUTSIDE OF A FORD DEALERSHIP. WHICH MORE SO, WE BELIEVE, POINTS TO THE FACT THAT THIS SHOULD HAVE NOT HAPPENED ON A 2018 VEHICLE. THE MECHANIC CONCLUDED THAT THE ISSUE IS THAT THE AC COMPRESSOR LOCKED UP, AND SAID IT SHOULD NOT HAVE HAPPENED ON A VEHICLE WITH ONLY 48K MILES AND A RECENT MODEL.
Mfg Campaign: 11343898
Recall Date: Aug 7, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WE PURCHASED OUR ESCAPE (NEW) FROM THE DEALER IN MARCH 2018. IN MARCH OF 2019, OUR CHECK ENGINE LIGHT KICKED ON (ENGINE HAD JUST OVER 12,000 MILES ON IT). CODE READER INDICATED A MISFIRE. WE TOOK IT TO THE DEALER AND THEY TOLD US THAT COOLANT WAS FOUND IN THE #2 CYLINDER AND THAT THE ENGINE NEEDED TO BE REPLACED. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. IN JULY 2020, OUR ESCAPE STARTED EXHIBITING THE SAME PROBLEMS (ROUGH STARTS, LOW COOLANT IN OVERFLOW RESERVOIR). WE TOOK IT TO THE DEALER (THIS TIME THE CHECK ENGINE LIGHT DIDN'T KICK ON), AND THEY TOLD US COOLANT INTRUSION HAD HAPPENED AGAIN AND THAT THE ENGINE NEEDED TO BE REPLACED AS WELL AS THE TURBO CHARGER. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. ENGINE HAD JUST OVER 24,000 MILES ON IT.
Corrective Action:
WE PURCHASED OUR ESCAPE (NEW) FROM THE DEALER IN MARCH 2018. IN MARCH OF 2019, OUR CHECK ENGINE LIGHT KICKED ON (ENGINE HAD JUST OVER 12,000 MILES ON IT). CODE READER INDICATED A MISFIRE. WE TOOK IT TO THE DEALER AND THEY TOLD US THAT COOLANT WAS FOUND IN THE #2 CYLINDER AND THAT THE ENGINE NEEDED TO BE REPLACED. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. IN JULY 2020, OUR ESCAPE STARTED EXHIBITING THE SAME PROBLEMS (ROUGH STARTS, LOW COOLANT IN OVERFLOW RESERVOIR). WE TOOK IT TO THE DEALER (THIS TIME THE CHECK ENGINE LIGHT DIDN'T KICK ON), AND THEY TOLD US COOLANT INTRUSION HAD HAPPENED AGAIN AND THAT THE ENGINE NEEDED TO BE REPLACED AS WELL AS THE TURBO CHARGER. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. ENGINE HAD JUST OVER 24,000 MILES ON IT.
Additional Notes:
WE PURCHASED OUR ESCAPE (NEW) FROM THE DEALER IN MARCH 2018. IN MARCH OF 2019, OUR CHECK ENGINE LIGHT KICKED ON (ENGINE HAD JUST OVER 12,000 MILES ON IT). CODE READER INDICATED A MISFIRE. WE TOOK IT TO THE DEALER AND THEY TOLD US THAT COOLANT WAS FOUND IN THE #2 CYLINDER AND THAT THE ENGINE NEEDED TO BE REPLACED. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. IN JULY 2020, OUR ESCAPE STARTED EXHIBITING THE SAME PROBLEMS (ROUGH STARTS, LOW COOLANT IN OVERFLOW RESERVOIR). WE TOOK IT TO THE DEALER (THIS TIME THE CHECK ENGINE LIGHT DIDN'T KICK ON), AND THEY TOLD US COOLANT INTRUSION HAD HAPPENED AGAIN AND THAT THE ENGINE NEEDED TO BE REPLACED AS WELL AS THE TURBO CHARGER. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. ENGINE HAD JUST OVER 24,000 MILES ON IT.
Mfg Campaign: 11343798
Recall Date: Aug 6, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MOST OF THE TIME THAT I START THE VEHICLE IT MAKES A SQUEALING SOUND, IT ONLY LASTS AS LONG AS I AM IN PARK OR IF I AM IN REVERSE. ONCE I PUT THE VEHICLE INTO DRIVE THE SOUND STOPS. I HAVE TAKEN THE VEHICLE INTO THE DEALERSHIP ON MORE THAN ONE OCCASION AND I HAVE EVEN RECORDED THE SOUND BUT I HAVE BEEN TOLD THAT THERE IS NO NOISE. ANOTHER ISSUE THAT I HAVE HAD IS A FOUL ODOR COMING FROM THE VENTS. IT ORIGINALLY STARTED DURING THE WINTER MONTHS, THEN CONTINUED THROUGH THE SUMMER. THIS HAPPENS EVERY TIME THAT I TURN ON THE HEATER AND SOMETIMES WHEN I TURN ON THE AC. I HAVE TAKEN IT TO THE DEALERSHIP AND ONE MECHANIC DID SMELL IT BUT THEY COULDN'T FIND ANYTHING WRONG WITH IT SO THEY PUT A CHERRY SCENT IN IT AND GAVE IT BACK TO ME. IF I NEED THE HEATER ON I HAVE TO DRIVE AROUND WITH A WINDOW OPEN TO KEEP FROM SMELLING THE BAD ODOR OF BURNT HAIR/HARSH CHEMICAL. BOTH OF THESE HAPPEN WHILE THE VEHICLE IS STATIONARY AND IN MOTION. I DROPPED MY CAR OFF ON 2/20/20
Corrective Action:
MOST OF THE TIME THAT I START THE VEHICLE IT MAKES A SQUEALING SOUND, IT ONLY LASTS AS LONG AS I AM IN PARK OR IF I AM IN REVERSE. ONCE I PUT THE VEHICLE INTO DRIVE THE SOUND STOPS. I HAVE TAKEN THE VEHICLE INTO THE DEALERSHIP ON MORE THAN ONE OCCASION AND I HAVE EVEN RECORDED THE SOUND BUT I HAVE BEEN TOLD THAT THERE IS NO NOISE. ANOTHER ISSUE THAT I HAVE HAD IS A FOUL ODOR COMING FROM THE VENTS. IT ORIGINALLY STARTED DURING THE WINTER MONTHS, THEN CONTINUED THROUGH THE SUMMER. THIS HAPPENS EVERY TIME THAT I TURN ON THE HEATER AND SOMETIMES WHEN I TURN ON THE AC. I HAVE TAKEN IT TO THE DEALERSHIP AND ONE MECHANIC DID SMELL IT BUT THEY COULDN'T FIND ANYTHING WRONG WITH IT SO THEY PUT A CHERRY SCENT IN IT AND GAVE IT BACK TO ME. IF I NEED THE HEATER ON I HAVE TO DRIVE AROUND WITH A WINDOW OPEN TO KEEP FROM SMELLING THE BAD ODOR OF BURNT HAIR/HARSH CHEMICAL. BOTH OF THESE HAPPEN WHILE THE VEHICLE IS STATIONARY AND IN MOTION. I DROPPED MY CAR OFF ON 2/20/20
Additional Notes:
MOST OF THE TIME THAT I START THE VEHICLE IT MAKES A SQUEALING SOUND, IT ONLY LASTS AS LONG AS I AM IN PARK OR IF I AM IN REVERSE. ONCE I PUT THE VEHICLE INTO DRIVE THE SOUND STOPS. I HAVE TAKEN THE VEHICLE INTO THE DEALERSHIP ON MORE THAN ONE OCCASION AND I HAVE EVEN RECORDED THE SOUND BUT I HAVE BEEN TOLD THAT THERE IS NO NOISE. ANOTHER ISSUE THAT I HAVE HAD IS A FOUL ODOR COMING FROM THE VENTS. IT ORIGINALLY STARTED DURING THE WINTER MONTHS, THEN CONTINUED THROUGH THE SUMMER. THIS HAPPENS EVERY TIME THAT I TURN ON THE HEATER AND SOMETIMES WHEN I TURN ON THE AC. I HAVE TAKEN IT TO THE DEALERSHIP AND ONE MECHANIC DID SMELL IT BUT THEY COULDN'T FIND ANYTHING WRONG WITH IT SO THEY PUT A CHERRY SCENT IN IT AND GAVE IT BACK TO ME. IF I NEED THE HEATER ON I HAVE TO DRIVE AROUND WITH A WINDOW OPEN TO KEEP FROM SMELLING THE BAD ODOR OF BURNT HAIR/HARSH CHEMICAL. BOTH OF THESE HAPPEN WHILE THE VEHICLE IS STATIONARY AND IN MOTION. I DROPPED MY CAR OFF ON 2/20/20
Mfg Campaign: 11342977
Recall Date: Aug 3, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT 62,000 THE ENGINE FAULT LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WAS LEAKING COOLANT INTO THE CYLINDER HEAD AND I NEEDED A NEW ENGINE. MY CAR WAS JUST AT THE DEALERSHIP 3 WEEKS PRIOR WITH NO ISSUES NOTES. I TAKE MY CAR IN FOR WORK EVERY 3 MONTHS. WHEN I WAS TOLD I NEEDED A NEW ENGINE, I WAS TOLD THIS WAS A KNOWN PROBLEM WITH THE ENGINE.
Corrective Action:
AT 62,000 THE ENGINE FAULT LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WAS LEAKING COOLANT INTO THE CYLINDER HEAD AND I NEEDED A NEW ENGINE. MY CAR WAS JUST AT THE DEALERSHIP 3 WEEKS PRIOR WITH NO ISSUES NOTES. I TAKE MY CAR IN FOR WORK EVERY 3 MONTHS. WHEN I WAS TOLD I NEEDED A NEW ENGINE, I WAS TOLD THIS WAS A KNOWN PROBLEM WITH THE ENGINE.
Additional Notes:
AT 62,000 THE ENGINE FAULT LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WAS LEAKING COOLANT INTO THE CYLINDER HEAD AND I NEEDED A NEW ENGINE. MY CAR WAS JUST AT THE DEALERSHIP 3 WEEKS PRIOR WITH NO ISSUES NOTES. I TAKE MY CAR IN FOR WORK EVERY 3 MONTHS. WHEN I WAS TOLD I NEEDED A NEW ENGINE, I WAS TOLD THIS WAS A KNOWN PROBLEM WITH THE ENGINE.
Mfg Campaign: 11343096
Recall Date: Aug 3, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Corrective Action:
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Additional Notes:
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Mfg Campaign: 11341798
Recall Date: Jul 28, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Corrective Action:
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Additional Notes:
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Mfg Campaign: 11341798
Recall Date: Jul 28, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE OPERATING VEHICLE, GET OVERHEAT WARNING ON INFO CENTER. PARK VEHICLE WITHIN 5 MINUTES. CHECK LEVEL NEXT DAY, NO COOLANT IN RESERVOIR. ADD ALMOST ONE GALLON OF PREMIX COOLANT. NO SIGN OF COOLANT LEAK. TWENTY MINUTES LATER CHECK ENGINE LIGHT COME ON. CONTACT LOCAL DEALER, MADE APPOINTMENT NEARLY A WEEK LATER. IN THAT TIME CHECK ENGINE LIGHT CAME ON AND SECURED ONE MORE TIME. DIAGNOSTIC COMPUTER AT DEALERSHIP, TOLD THEM TO REPLACE SHORT BLOCK.
Corrective Action:
WHILE OPERATING VEHICLE, GET OVERHEAT WARNING ON INFO CENTER. PARK VEHICLE WITHIN 5 MINUTES. CHECK LEVEL NEXT DAY, NO COOLANT IN RESERVOIR. ADD ALMOST ONE GALLON OF PREMIX COOLANT. NO SIGN OF COOLANT LEAK. TWENTY MINUTES LATER CHECK ENGINE LIGHT COME ON. CONTACT LOCAL DEALER, MADE APPOINTMENT NEARLY A WEEK LATER. IN THAT TIME CHECK ENGINE LIGHT CAME ON AND SECURED ONE MORE TIME. DIAGNOSTIC COMPUTER AT DEALERSHIP, TOLD THEM TO REPLACE SHORT BLOCK.
Additional Notes:
WHILE OPERATING VEHICLE, GET OVERHEAT WARNING ON INFO CENTER. PARK VEHICLE WITHIN 5 MINUTES. CHECK LEVEL NEXT DAY, NO COOLANT IN RESERVOIR. ADD ALMOST ONE GALLON OF PREMIX COOLANT. NO SIGN OF COOLANT LEAK. TWENTY MINUTES LATER CHECK ENGINE LIGHT COME ON. CONTACT LOCAL DEALER, MADE APPOINTMENT NEARLY A WEEK LATER. IN THAT TIME CHECK ENGINE LIGHT CAME ON AND SECURED ONE MORE TIME. DIAGNOSTIC COMPUTER AT DEALERSHIP, TOLD THEM TO REPLACE SHORT BLOCK.
Mfg Campaign: 11341963
Recall Date: Jul 28, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES ON VEHICLES. *LD THE CONSUMER STATED THAT THE TIRES FAILED AND IT DID NOT APPEAR TO BE BY FAULT OF THE TIRE MANUFACTURER, BUT THE VEHICLE MANUFACTURER. THE VEHICLE MANUFACTURER STATED THAT THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONSUMER STATED THAT THE ELECTRONICS IN THE VEHICLE WOULD NOT POWER OFF, DRAINING THE BATTERY. THE VEHICLE OVER-HEATED AND WENT INTO LIMP MODE; THE ENGINE WAS REPLACED.
Corrective Action:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES ON VEHICLES. *LD THE CONSUMER STATED THAT THE TIRES FAILED AND IT DID NOT APPEAR TO BE BY FAULT OF THE TIRE MANUFACTURER, BUT THE VEHICLE MANUFACTURER. THE VEHICLE MANUFACTURER STATED THAT THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONSUMER STATED THAT THE ELECTRONICS IN THE VEHICLE WOULD NOT POWER OFF, DRAINING THE BATTERY. THE VEHICLE OVER-HEATED AND WENT INTO LIMP MODE; THE ENGINE WAS REPLACED.
Additional Notes:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES ON VEHICLES. *LD THE CONSUMER STATED THAT THE TIRES FAILED AND IT DID NOT APPEAR TO BE BY FAULT OF THE TIRE MANUFACTURER, BUT THE VEHICLE MANUFACTURER. THE VEHICLE MANUFACTURER STATED THAT THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONSUMER STATED THAT THE ELECTRONICS IN THE VEHICLE WOULD NOT POWER OFF, DRAINING THE BATTERY. THE VEHICLE OVER-HEATED AND WENT INTO LIMP MODE; THE ENGINE WAS REPLACED.
Mfg Campaign: 11340150
Recall Date: Jul 20, 2020
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Valencia, CA • 36 yrs
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