Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Escape engine with just 22,000 Miles on it needs to be completely replaced for leaking coolant. Was told it could have given up on me at any moment while driving.
Corrective Action:
2018 Ford Escape engine with just 22,000 Miles on it needs to be completely replaced for leaking coolant. Was told it could have given up on me at any moment while driving.
Additional Notes:
2018 Ford Escape engine with just 22,000 Miles on it needs to be completely replaced for leaking coolant. Was told it could have given up on me at any moment while driving.
Mfg Campaign: 11445533
Recall Date: Dec 30, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
3 different times when I put on the brakes, they just went all the way to the floor without stopping. This happened in a parking lot, exiting my driveway and going down a hill. All 3 times I had just started the car & was only going 5 miles per hour. These incidents occurred randomly, not on the same week.
Corrective Action:
3 different times when I put on the brakes, they just went all the way to the floor without stopping. This happened in a parking lot, exiting my driveway and going down a hill. All 3 times I had just started the car & was only going 5 miles per hour. These incidents occurred randomly, not on the same week.
Additional Notes:
3 different times when I put on the brakes, they just went all the way to the floor without stopping. This happened in a parking lot, exiting my driveway and going down a hill. All 3 times I had just started the car & was only going 5 miles per hour. These incidents occurred randomly, not on the same week.
Mfg Campaign: 11445398
Recall Date: Dec 29, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 55 MPH, the vehicle felt like it had a flat tire or low tire pressure. Upon inspection, the contact noticed the rear passenger's side strut had detached and was sticking up inside of the trunk. The vehicle was taken to three independent mechanics and diagnosed that the rear passenger's side strut was faulty, or the vehicle might have been previously totaled in a collision. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN and that the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 55 MPH, the vehicle felt like it had a flat tire or low tire pressure. Upon inspection, the contact noticed the rear passenger's side strut had detached and was sticking up inside of the trunk. The vehicle was taken to three independent mechanics and diagnosed that the rear passenger's side strut was faulty, or the vehicle might have been previously totaled in a collision. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN and that the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 55 MPH, the vehicle felt like it had a flat tire or low tire pressure. Upon inspection, the contact noticed the rear passenger's side strut had detached and was sticking up inside of the trunk. The vehicle was taken to three independent mechanics and diagnosed that the rear passenger's side strut was faulty, or the vehicle might have been previously totaled in a collision. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN and that the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11443930
Recall Date: Dec 15, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford escape has a blown engine. My check engine light came on and I brought the car to the dealer. The Service rep advised me I need an appointment to have the car checked. I advised him that the check engine light came on and It might be a serious problem and I’m not driving the car. Ford took the car 14 days ago I’m awaiting an answer on the status. The engine was blown due to oil mixing with coolant through the cylinder. A quick Google check of the 2018 Ford escape has many complaints similar to mine. I called Fords Main office inquired if there was any recalls or any problems and they told me there was no recalls and no problems. This is a serious problem if somebody disregards the check engine light and the motor Ceased they could be a rear end collision. I observed on Car websites that people have complained of the similar problems and Ford does nothing about it. How can these dealers get away with not advising owners of possible serious the physical injury or death caused by defective parts that they are well aware of? I believe this needs checking into further by governmental agencies and force Ford to repair the engines and extend the warranties on those bad motors they’re aware of. My brother drives a Ford escape at work the car has three engines in it and it only has 48,000 miles. The same problem with my car happened with all three of those of the motors. It’s a shame Ford could get away with us. Ford is repairing the car right now after me insisting to them that I wasn’t leaving with the check engine light on. When the service manager advised me the motor was shot he also told me my free oil changes would not be honored any longer although I have it in writing. These dealers get away with it because they know you’re not gonna go to arbitration over a couple oil changes but they get away with it. The problem with the 1.5 eco-boost Ford motor should immediately be recalled and repaired the warranty.extended Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
My 2018 Ford escape has a blown engine. My check engine light came on and I brought the car to the dealer. The Service rep advised me I need an appointment to have the car checked. I advised him that the check engine light came on and It might be a serious problem and I’m not driving the car. Ford took the car 14 days ago I’m awaiting an answer on the status. The engine was blown due to oil mixing with coolant through the cylinder. A quick Google check of the 2018 Ford escape has many complaints similar to mine. I called Fords Main office inquired if there was any recalls or any problems and they told me there was no recalls and no problems. This is a serious problem if somebody disregards the check engine light and the motor Ceased they could be a rear end collision. I observed on Car websites that people have complained of the similar problems and Ford does nothing about it. How can these dealers get away with not advising owners of possible serious the physical injury or death caused by defective parts that they are well aware of? I believe this needs checking into further by governmental agencies and force Ford to repair the engines and extend the warranties on those bad motors they’re aware of. My brother drives a Ford escape at work the car has three engines in it and it only has 48,000 miles. The same problem with my car happened with all three of those of the motors. It’s a shame Ford could get away with us. Ford is repairing the car right now after me insisting to them that I wasn’t leaving with the check engine light on. When the service manager advised me the motor was shot he also told me my free oil changes would not be honored any longer although I have it in writing. These dealers get away with it because they know you’re not gonna go to arbitration over a couple oil changes but they get away with it. The problem with the 1.5 eco-boost Ford motor should immediately be recalled and repaired the warranty.extended Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
My 2018 Ford escape has a blown engine. My check engine light came on and I brought the car to the dealer. The Service rep advised me I need an appointment to have the car checked. I advised him that the check engine light came on and It might be a serious problem and I’m not driving the car. Ford took the car 14 days ago I’m awaiting an answer on the status. The engine was blown due to oil mixing with coolant through the cylinder. A quick Google check of the 2018 Ford escape has many complaints similar to mine. I called Fords Main office inquired if there was any recalls or any problems and they told me there was no recalls and no problems. This is a serious problem if somebody disregards the check engine light and the motor Ceased they could be a rear end collision. I observed on Car websites that people have complained of the similar problems and Ford does nothing about it. How can these dealers get away with not advising owners of possible serious the physical injury or death caused by defective parts that they are well aware of? I believe this needs checking into further by governmental agencies and force Ford to repair the engines and extend the warranties on those bad motors they’re aware of. My brother drives a Ford escape at work the car has three engines in it and it only has 48,000 miles. The same problem with my car happened with all three of those of the motors. It’s a shame Ford could get away with us. Ford is repairing the car right now after me insisting to them that I wasn’t leaving with the check engine light on. When the service manager advised me the motor was shot he also told me my free oil changes would not be honored any longer although I have it in writing. These dealers get away with it because they know you’re not gonna go to arbitration over a couple oil changes but they get away with it. The problem with the 1.5 eco-boost Ford motor should immediately be recalled and repaired the warranty.extended Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11443940
Recall Date: Dec 15, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
UNKNOWN The vehicle is only three years old is kept up with on a regular basis with the maintenance and is now having issues with a leaking evap system which has been an ongoing issue with a lot of Ford vehicles. I was notified by a mechanic that inspected my vehicle that the vehicle is not safe to drive and is like a ticking time bomb.
Corrective Action:
UNKNOWN The vehicle is only three years old is kept up with on a regular basis with the maintenance and is now having issues with a leaking evap system which has been an ongoing issue with a lot of Ford vehicles. I was notified by a mechanic that inspected my vehicle that the vehicle is not safe to drive and is like a ticking time bomb.
Additional Notes:
UNKNOWN The vehicle is only three years old is kept up with on a regular basis with the maintenance and is now having issues with a leaking evap system which has been an ongoing issue with a lot of Ford vehicles. I was notified by a mechanic that inspected my vehicle that the vehicle is not safe to drive and is like a ticking time bomb.
Mfg Campaign: 11442373
Recall Date: Dec 1, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN The vehicle is only three years old is kept up with on a regular basis with the maintenance and is now having issues with a leaking evap system which has been an ongoing issue with a lot of Ford vehicles. I was notified by a mechanic that inspected my vehicle that the vehicle is not safe to drive and is like a ticking time bomb.
Corrective Action:
UNKNOWN The vehicle is only three years old is kept up with on a regular basis with the maintenance and is now having issues with a leaking evap system which has been an ongoing issue with a lot of Ford vehicles. I was notified by a mechanic that inspected my vehicle that the vehicle is not safe to drive and is like a ticking time bomb.
Additional Notes:
UNKNOWN The vehicle is only three years old is kept up with on a regular basis with the maintenance and is now having issues with a leaking evap system which has been an ongoing issue with a lot of Ford vehicles. I was notified by a mechanic that inspected my vehicle that the vehicle is not safe to drive and is like a ticking time bomb.
Mfg Campaign: 11442373
Recall Date: Dec 1, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was stopped for an accident on I70 E in St Louis County. While stopped a 2015 Mazda hit me in the rear. He hit me so hard that the the seat broke and I went all the way back to the back seat. He then pushed me into the stopped Tahoe in front of me. I went forward and hit the steering wheel. None of the airbags deployed. Component malfunction would be air bag system and seat. I feel that if I had one of my grand kids in the back they may have been crushed. As far as I know the problem has not been confirmed by anyone. The car was checked by insurance company and totaled. There were no warnings or warning lamps. I have pictures that can be emailed or texted, I can't get them in here.
Corrective Action:
I was stopped for an accident on I70 E in St Louis County. While stopped a 2015 Mazda hit me in the rear. He hit me so hard that the the seat broke and I went all the way back to the back seat. He then pushed me into the stopped Tahoe in front of me. I went forward and hit the steering wheel. None of the airbags deployed. Component malfunction would be air bag system and seat. I feel that if I had one of my grand kids in the back they may have been crushed. As far as I know the problem has not been confirmed by anyone. The car was checked by insurance company and totaled. There were no warnings or warning lamps. I have pictures that can be emailed or texted, I can't get them in here.
Additional Notes:
I was stopped for an accident on I70 E in St Louis County. While stopped a 2015 Mazda hit me in the rear. He hit me so hard that the the seat broke and I went all the way back to the back seat. He then pushed me into the stopped Tahoe in front of me. I went forward and hit the steering wheel. None of the airbags deployed. Component malfunction would be air bag system and seat. I feel that if I had one of my grand kids in the back they may have been crushed. As far as I know the problem has not been confirmed by anyone. The car was checked by insurance company and totaled. There were no warnings or warning lamps. I have pictures that can be emailed or texted, I can't get them in here.
Mfg Campaign: 11441686
Recall Date: Nov 25, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 15 MPH, the vehicle jerked and revved loudly, then lost motive power. The vehicle was towed to the dealer. The dealer diagnosed that the transmission fluid pump was faulty, causing the transmission failure. The transmission fluid pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made are of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 114,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 15 MPH, the vehicle jerked and revved loudly, then lost motive power. The vehicle was towed to the dealer. The dealer diagnosed that the transmission fluid pump was faulty, causing the transmission failure. The transmission fluid pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made are of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 114,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 15 MPH, the vehicle jerked and revved loudly, then lost motive power. The vehicle was towed to the dealer. The dealer diagnosed that the transmission fluid pump was faulty, causing the transmission failure. The transmission fluid pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made are of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 114,000.
Mfg Campaign: 11440919
Recall Date: Nov 18, 2021
Ford Motor Company
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.
Corrective Action:
A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.
Additional Notes:
A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.
Mfg Campaign: 11440534
Recall Date: Nov 15, 2021
Ford Motor Company
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.
Corrective Action:
A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.
Additional Notes:
A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.
Mfg Campaign: 11440534
Recall Date: Nov 15, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug nuts swelled and were replaced at my expense by a Ford dealership. There were no warning messages. Problem found at routine tire rotation.
Corrective Action:
Lug nuts swelled and were replaced at my expense by a Ford dealership. There were no warning messages. Problem found at routine tire rotation.
Additional Notes:
Lug nuts swelled and were replaced at my expense by a Ford dealership. There were no warning messages. Problem found at routine tire rotation.
Mfg Campaign: 11440167
Recall Date: Nov 11, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is coolant going into our spark plug coils. We filled up the coolant, because the engine light came on and the temperature went directly to Hot after a 7 minute drive. Checked the coolant, it was very low. Filled it up to the max mark - had a mechanic look at it today and now as soon as you start it, you can hear the 1st and 2nd spark plug misfiring. The exhaust has a smell that you can detect coolant. There is coolant pooling in the coils.
Corrective Action:
There is coolant going into our spark plug coils. We filled up the coolant, because the engine light came on and the temperature went directly to Hot after a 7 minute drive. Checked the coolant, it was very low. Filled it up to the max mark - had a mechanic look at it today and now as soon as you start it, you can hear the 1st and 2nd spark plug misfiring. The exhaust has a smell that you can detect coolant. There is coolant pooling in the coils.
Additional Notes:
There is coolant going into our spark plug coils. We filled up the coolant, because the engine light came on and the temperature went directly to Hot after a 7 minute drive. Checked the coolant, it was very low. Filled it up to the max mark - had a mechanic look at it today and now as soon as you start it, you can hear the 1st and 2nd spark plug misfiring. The exhaust has a smell that you can detect coolant. There is coolant pooling in the coils.
Mfg Campaign: 11438966
Recall Date: Nov 1, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Got a flat tire. The lug wrench that came with the vehicle was too small. I tried a lug wrench that had four sizes. Three were too small and one was too big. I had to call a tow. The driver had a lot of tools and tried to change the tire. He wasn't able to, so I had to get it to a tire shop. When I called in advance, they asked if it was a Ford. They informed me that there was a defect with their lug nuts that causes moisture and dirt to get in between two layers and the result is swelling. I had them replace all twenty lug nuts. A simple 5 minute tire change turned into a 4 hour ordeal and added expense.
Corrective Action:
Got a flat tire. The lug wrench that came with the vehicle was too small. I tried a lug wrench that had four sizes. Three were too small and one was too big. I had to call a tow. The driver had a lot of tools and tried to change the tire. He wasn't able to, so I had to get it to a tire shop. When I called in advance, they asked if it was a Ford. They informed me that there was a defect with their lug nuts that causes moisture and dirt to get in between two layers and the result is swelling. I had them replace all twenty lug nuts. A simple 5 minute tire change turned into a 4 hour ordeal and added expense.
Additional Notes:
Got a flat tire. The lug wrench that came with the vehicle was too small. I tried a lug wrench that had four sizes. Three were too small and one was too big. I had to call a tow. The driver had a lot of tools and tried to change the tire. He wasn't able to, so I had to get it to a tire shop. When I called in advance, they asked if it was a Ford. They informed me that there was a defect with their lug nuts that causes moisture and dirt to get in between two layers and the result is swelling. I had them replace all twenty lug nuts. A simple 5 minute tire change turned into a 4 hour ordeal and added expense.
Mfg Campaign: 11436881
Recall Date: Oct 15, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
P0302 code is showing that coolant is leaking into the engine through cylinder 2. Dealer looked at our vehicle and we will need a completely new engine. Regular maintenance has been done on this vehicle.
Corrective Action:
P0302 code is showing that coolant is leaking into the engine through cylinder 2. Dealer looked at our vehicle and we will need a completely new engine. Regular maintenance has been done on this vehicle.
Additional Notes:
P0302 code is showing that coolant is leaking into the engine through cylinder 2. Dealer looked at our vehicle and we will need a completely new engine. Regular maintenance has been done on this vehicle.
Mfg Campaign: 11435064
Recall Date: Sep 30, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000
Mfg Campaign: 11434471
Recall Date: Sep 27, 2021
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000
Mfg Campaign: 11434471
Recall Date: Sep 27, 2021
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
The dealer has determined that engine coolant is leaking into the motor. This is a 2018 model with 24,500 miles. I understand that a number of Ford vehicles with the same engine design have been recalled because this is a safety issue, and I am afraid to drive the vehicle.
Corrective Action:
The dealer has determined that engine coolant is leaking into the motor. This is a 2018 model with 24,500 miles. I understand that a number of Ford vehicles with the same engine design have been recalled because this is a safety issue, and I am afraid to drive the vehicle.
Additional Notes:
The dealer has determined that engine coolant is leaking into the motor. This is a 2018 model with 24,500 miles. I understand that a number of Ford vehicles with the same engine design have been recalled because this is a safety issue, and I am afraid to drive the vehicle.
Mfg Campaign: 11434514
Recall Date: Sep 27, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Approximately one week ago, our car began running rough and the check engine light came on. We took it to one independent service center who ran a diagnostic check that showed a cylinder 4 misfire. We took it to a separate ISC who performed a more robust diagnostic per the Ford outlined TSB 19-2346 and found coolant in cylinder 4 as well as loss of pressure in cooling system. Mileage of the vehicle is 25,398 miles and the vehicle is covered under Ford powertrain warranty; however, Ford customer service refused to support the diagnosis of the two separate ISCs. They informed us that they would only accept a diagnosis from a Ford dealership, but no appointments with dealerships were available in the near future. Upon further investigation, we discovered that this is a common and known issue for at least 5 separate models of Ford vehicles since 2015 and requires an entire replacement of the long block engine assembly. Despite that, Ford advised us they would be unable to help us without a dealer diagnostic whenever that became available. So while waiting for this supposed service to determine an already known issue in a month, my family must risk their lives with an engine that has coolant leaking into it if we want to be able to function outside of our home. Ford Motor Company is risking the lives of thousands with these engines, but since there is no recall we are left with no support.The ISCs and our other warranty companies cannot help due to the existing Ford powertrain warranty, but Ford refuses to acknowledge the issue.
Corrective Action:
Approximately one week ago, our car began running rough and the check engine light came on. We took it to one independent service center who ran a diagnostic check that showed a cylinder 4 misfire. We took it to a separate ISC who performed a more robust diagnostic per the Ford outlined TSB 19-2346 and found coolant in cylinder 4 as well as loss of pressure in cooling system. Mileage of the vehicle is 25,398 miles and the vehicle is covered under Ford powertrain warranty; however, Ford customer service refused to support the diagnosis of the two separate ISCs. They informed us that they would only accept a diagnosis from a Ford dealership, but no appointments with dealerships were available in the near future. Upon further investigation, we discovered that this is a common and known issue for at least 5 separate models of Ford vehicles since 2015 and requires an entire replacement of the long block engine assembly. Despite that, Ford advised us they would be unable to help us without a dealer diagnostic whenever that became available. So while waiting for this supposed service to determine an already known issue in a month, my family must risk their lives with an engine that has coolant leaking into it if we want to be able to function outside of our home. Ford Motor Company is risking the lives of thousands with these engines, but since there is no recall we are left with no support.The ISCs and our other warranty companies cannot help due to the existing Ford powertrain warranty, but Ford refuses to acknowledge the issue.
Additional Notes:
Approximately one week ago, our car began running rough and the check engine light came on. We took it to one independent service center who ran a diagnostic check that showed a cylinder 4 misfire. We took it to a separate ISC who performed a more robust diagnostic per the Ford outlined TSB 19-2346 and found coolant in cylinder 4 as well as loss of pressure in cooling system. Mileage of the vehicle is 25,398 miles and the vehicle is covered under Ford powertrain warranty; however, Ford customer service refused to support the diagnosis of the two separate ISCs. They informed us that they would only accept a diagnosis from a Ford dealership, but no appointments with dealerships were available in the near future. Upon further investigation, we discovered that this is a common and known issue for at least 5 separate models of Ford vehicles since 2015 and requires an entire replacement of the long block engine assembly. Despite that, Ford advised us they would be unable to help us without a dealer diagnostic whenever that became available. So while waiting for this supposed service to determine an already known issue in a month, my family must risk their lives with an engine that has coolant leaking into it if we want to be able to function outside of our home. Ford Motor Company is risking the lives of thousands with these engines, but since there is no recall we are left with no support.The ISCs and our other warranty companies cannot help due to the existing Ford powertrain warranty, but Ford refuses to acknowledge the issue.
Mfg Campaign: 11433353
Recall Date: Sep 17, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While on the interstate, engine suddenly cut out. I was coasting and nothing else on the highway during rush hour. I got an alert the "auto start/ stop shift to park, then restart the engine" I pulled over and the engine would not restart.
Corrective Action:
While on the interstate, engine suddenly cut out. I was coasting and nothing else on the highway during rush hour. I got an alert the "auto start/ stop shift to park, then restart the engine" I pulled over and the engine would not restart.
Additional Notes:
While on the interstate, engine suddenly cut out. I was coasting and nothing else on the highway during rush hour. I got an alert the "auto start/ stop shift to park, then restart the engine" I pulled over and the engine would not restart.
Mfg Campaign: 11432994
Recall Date: Sep 14, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My daughter was driving the car approx 40 mph on a busy road. Warning Notification: "Transmission, put in park". She slowed down then the car stalls. Eventually turned the car off then restarted the car and it seemed to reset and drive OK again. Taking car into dealership tomorrow. 49K miles on the car and in good working order....other than this.
Corrective Action:
My daughter was driving the car approx 40 mph on a busy road. Warning Notification: "Transmission, put in park". She slowed down then the car stalls. Eventually turned the car off then restarted the car and it seemed to reset and drive OK again. Taking car into dealership tomorrow. 49K miles on the car and in good working order....other than this.
Additional Notes:
My daughter was driving the car approx 40 mph on a busy road. Warning Notification: "Transmission, put in park". She slowed down then the car stalls. Eventually turned the car off then restarted the car and it seemed to reset and drive OK again. Taking car into dealership tomorrow. 49K miles on the car and in good working order....other than this.
Mfg Campaign: 11432675
Recall Date: Sep 12, 2021
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