Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Corrective Action:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Additional Notes:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Mfg Campaign: 11468119
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Corrective Action:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Additional Notes:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Mfg Campaign: 11468119
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Corrective Action:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Additional Notes:
Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour
Mfg Campaign: 11468119
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Corrective Action:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Additional Notes:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Mfg Campaign: 11468195
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Corrective Action:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Additional Notes:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Mfg Campaign: 11468195
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Corrective Action:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Additional Notes:
Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and
Mfg Campaign: 11468195
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local mechanic which diagnosed a failure with the ignition coil and spark plugs. The mechanic replaced both the coils and spark plugs; however, the failure continued. The vehicle was then towed to the dealer which diagnosed a failure with coolant leakage into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 77,000
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local mechanic which diagnosed a failure with the ignition coil and spark plugs. The mechanic replaced both the coils and spark plugs; however, the failure continued. The vehicle was then towed to the dealer which diagnosed a failure with coolant leakage into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 77,000
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local mechanic which diagnosed a failure with the ignition coil and spark plugs. The mechanic replaced both the coils and spark plugs; however, the failure continued. The vehicle was then towed to the dealer which diagnosed a failure with coolant leakage into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 77,000
Mfg Campaign: 11468278
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
Corrective Action:
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
Additional Notes:
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
Mfg Campaign: 11467647
Recall Date: Jun 5, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
Corrective Action:
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
Additional Notes:
Our Ford Escape had a coolant leak causing misfires. After searching online, we see that this is a known problem that Ford hasn't addressed. The repair costs are high and it isn't right that Ford hasn't issued a recall.
Mfg Campaign: 11467647
Recall Date: Jun 5, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle lost power steering assist and the steering wheel became firm. The power steering assist warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 56,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle lost power steering assist and the steering wheel became firm. The power steering assist warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 56,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle lost power steering assist and the steering wheel became firm. The power steering assist warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 56,000.
Mfg Campaign: 11467311
Recall Date: Jun 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I NOTICED THE BATTERY LIGHT WAS ON AND WOULD NOT GO OFF SO WE TOOK SUV TO THE LOCAL FORD DEALERSHIP. THEY SAID THAT INSTEAD OF BATTERY LIGHT THAT WAS ON, IT WAS THE CHECK ENGINE LIGHT, AND THAT THE RESERVOIR WAS OUT OF COOLANT, SO THEY WANTED TO KEEP THE VEHICLE OVERNIGHT TO RUN A PRESSURE CHECK ON IT TO SEE IF AND FROM WHERE COOLANT COULD BE LEAKING. THIS SHOCKED BOTH ME AND MY HUSBAND B/C THE TEMPERATURE GUAGE IS SOMETHING THAT WE ALWAYS CHECK AS SOON AS WE START THE CAR, AND EVEN WHILE WE ARE DRIVING, AND AT NO TIME DID THAT GUAGE GO TOWARD THE H TO INDICATE IT WAS RUNNING HOT. THE NEXT DAY, WE WERE TOLD BY THE DEALERSHIP THAT THERE WAS A CRACK IN THE CYLINDER WALL AND AN ENGINE REPLACEMENT WAS RECOMMENDED BY THE DEALERSHIP. WE ARE CURRENTLY WAITING FOR AN ADJUSTER WITH THE COMPANY IN CHARGE OF OUR EXTENDED WARRANTY TO SEE THE VEHICLE AND MEET WITH THE DEALERSHIP TO DISCUSS COST AND HOW MANY DAYS THIS WILL LEAVE US WITHOUT A VEHICLE. LIKE I STATED BEFORE, AT NO TIME DID THE TEMPERATURE GAUGE EVER GET NEAR THE H TO ALERT US THAT THERE WAS SOMETHING WRONG. THIS IS A SAFETY HAZARD NOT ONLY B/C THE TEMPERATURE GUAGE FAILED TO DO ITS JOB, BUT HAD I NOT NOTICED A WARNING LIGHT, ALBEIT THE WRONG WARNING LIGHT, THE ENGINE COULD'VE SEIZED UP ON US WHILE OUT DRIVING TO WORK OR RUNNING ERRANDS AND WOULD'VE CAUSED A BAD ACCIDENT.
Corrective Action:
I NOTICED THE BATTERY LIGHT WAS ON AND WOULD NOT GO OFF SO WE TOOK SUV TO THE LOCAL FORD DEALERSHIP. THEY SAID THAT INSTEAD OF BATTERY LIGHT THAT WAS ON, IT WAS THE CHECK ENGINE LIGHT, AND THAT THE RESERVOIR WAS OUT OF COOLANT, SO THEY WANTED TO KEEP THE VEHICLE OVERNIGHT TO RUN A PRESSURE CHECK ON IT TO SEE IF AND FROM WHERE COOLANT COULD BE LEAKING. THIS SHOCKED BOTH ME AND MY HUSBAND B/C THE TEMPERATURE GUAGE IS SOMETHING THAT WE ALWAYS CHECK AS SOON AS WE START THE CAR, AND EVEN WHILE WE ARE DRIVING, AND AT NO TIME DID THAT GUAGE GO TOWARD THE H TO INDICATE IT WAS RUNNING HOT. THE NEXT DAY, WE WERE TOLD BY THE DEALERSHIP THAT THERE WAS A CRACK IN THE CYLINDER WALL AND AN ENGINE REPLACEMENT WAS RECOMMENDED BY THE DEALERSHIP. WE ARE CURRENTLY WAITING FOR AN ADJUSTER WITH THE COMPANY IN CHARGE OF OUR EXTENDED WARRANTY TO SEE THE VEHICLE AND MEET WITH THE DEALERSHIP TO DISCUSS COST AND HOW MANY DAYS THIS WILL LEAVE US WITHOUT A VEHICLE. LIKE I STATED BEFORE, AT NO TIME DID THE TEMPERATURE GAUGE EVER GET NEAR THE H TO ALERT US THAT THERE WAS SOMETHING WRONG. THIS IS A SAFETY HAZARD NOT ONLY B/C THE TEMPERATURE GUAGE FAILED TO DO ITS JOB, BUT HAD I NOT NOTICED A WARNING LIGHT, ALBEIT THE WRONG WARNING LIGHT, THE ENGINE COULD'VE SEIZED UP ON US WHILE OUT DRIVING TO WORK OR RUNNING ERRANDS AND WOULD'VE CAUSED A BAD ACCIDENT.
Additional Notes:
I NOTICED THE BATTERY LIGHT WAS ON AND WOULD NOT GO OFF SO WE TOOK SUV TO THE LOCAL FORD DEALERSHIP. THEY SAID THAT INSTEAD OF BATTERY LIGHT THAT WAS ON, IT WAS THE CHECK ENGINE LIGHT, AND THAT THE RESERVOIR WAS OUT OF COOLANT, SO THEY WANTED TO KEEP THE VEHICLE OVERNIGHT TO RUN A PRESSURE CHECK ON IT TO SEE IF AND FROM WHERE COOLANT COULD BE LEAKING. THIS SHOCKED BOTH ME AND MY HUSBAND B/C THE TEMPERATURE GUAGE IS SOMETHING THAT WE ALWAYS CHECK AS SOON AS WE START THE CAR, AND EVEN WHILE WE ARE DRIVING, AND AT NO TIME DID THAT GUAGE GO TOWARD THE H TO INDICATE IT WAS RUNNING HOT. THE NEXT DAY, WE WERE TOLD BY THE DEALERSHIP THAT THERE WAS A CRACK IN THE CYLINDER WALL AND AN ENGINE REPLACEMENT WAS RECOMMENDED BY THE DEALERSHIP. WE ARE CURRENTLY WAITING FOR AN ADJUSTER WITH THE COMPANY IN CHARGE OF OUR EXTENDED WARRANTY TO SEE THE VEHICLE AND MEET WITH THE DEALERSHIP TO DISCUSS COST AND HOW MANY DAYS THIS WILL LEAVE US WITHOUT A VEHICLE. LIKE I STATED BEFORE, AT NO TIME DID THE TEMPERATURE GAUGE EVER GET NEAR THE H TO ALERT US THAT THERE WAS SOMETHING WRONG. THIS IS A SAFETY HAZARD NOT ONLY B/C THE TEMPERATURE GUAGE FAILED TO DO ITS JOB, BUT HAD I NOT NOTICED A WARNING LIGHT, ALBEIT THE WRONG WARNING LIGHT, THE ENGINE COULD'VE SEIZED UP ON US WHILE OUT DRIVING TO WORK OR RUNNING ERRANDS AND WOULD'VE CAUSED A BAD ACCIDENT.
Mfg Campaign: 11465633
Recall Date: May 22, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle and attempting to reverse, the vehicle started to misfire. The check engine warning light was illuminated and the message "Engine Fault, Service Now" was displayed. The contact turned off the vehicle, refilled the coolant reservoir, and was able to drive to an independent mechanic, who diagnosed that coolant was leaking onto the engine cylinders. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 109,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle and attempting to reverse, the vehicle started to misfire. The check engine warning light was illuminated and the message "Engine Fault, Service Now" was displayed. The contact turned off the vehicle, refilled the coolant reservoir, and was able to drive to an independent mechanic, who diagnosed that coolant was leaking onto the engine cylinders. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 109,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle and attempting to reverse, the vehicle started to misfire. The check engine warning light was illuminated and the message "Engine Fault, Service Now" was displayed. The contact turned off the vehicle, refilled the coolant reservoir, and was able to drive to an independent mechanic, who diagnosed that coolant was leaking onto the engine cylinders. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 109,000. The VIN was not available.
Mfg Campaign: 11465103
Recall Date: May 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The motor is faulty on the vehicle. Took to dealer for smoking problem which it has had for a while, the confirmed that cylinder is leaking coolant due to most likely small crack. They noted only fix is engine replacement and that this is very common problem on these vehicle/engine configuration. Communicated with Ford but they were only willing to pay for portion of labor, which still puts bill over $4k-$5k. Not money we have and don’t have money to replace car. With engine cylinder leaking fear is that motor could go at anytime creating safety issue. Not just safety from car suddenly stalling on road, but also fire hazard from over heating. I know there is class action suit on this, but did want to register complaint.
Corrective Action:
The motor is faulty on the vehicle. Took to dealer for smoking problem which it has had for a while, the confirmed that cylinder is leaking coolant due to most likely small crack. They noted only fix is engine replacement and that this is very common problem on these vehicle/engine configuration. Communicated with Ford but they were only willing to pay for portion of labor, which still puts bill over $4k-$5k. Not money we have and don’t have money to replace car. With engine cylinder leaking fear is that motor could go at anytime creating safety issue. Not just safety from car suddenly stalling on road, but also fire hazard from over heating. I know there is class action suit on this, but did want to register complaint.
Additional Notes:
The motor is faulty on the vehicle. Took to dealer for smoking problem which it has had for a while, the confirmed that cylinder is leaking coolant due to most likely small crack. They noted only fix is engine replacement and that this is very common problem on these vehicle/engine configuration. Communicated with Ford but they were only willing to pay for portion of labor, which still puts bill over $4k-$5k. Not money we have and don’t have money to replace car. With engine cylinder leaking fear is that motor could go at anytime creating safety issue. Not just safety from car suddenly stalling on road, but also fire hazard from over heating. I know there is class action suit on this, but did want to register complaint.
Mfg Campaign: 11464656
Recall Date: May 14, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11464226
Recall Date: May 11, 2022
Ford Motor Company
Defect Description:
FIRERELATED
Potential Consequences:
The contact owned a 2018 Ford Escape. The contact stated that while the vehicle was parked at the residence, the neighbor told the contact that her vehicle was on fire. The fire was coming from under the hood The fire department came to extinguish the fire. A fire report was filed. The cause of the fire was electrical The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Corrective Action:
The contact owned a 2018 Ford Escape. The contact stated that while the vehicle was parked at the residence, the neighbor told the contact that her vehicle was on fire. The fire was coming from under the hood The fire department came to extinguish the fire. A fire report was filed. The cause of the fire was electrical The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Additional Notes:
The contact owned a 2018 Ford Escape. The contact stated that while the vehicle was parked at the residence, the neighbor told the contact that her vehicle was on fire. The fire was coming from under the hood The fire department came to extinguish the fire. A fire report was filed. The cause of the fire was electrical The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Mfg Campaign: 11463845
Recall Date: May 9, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
One morning, we went to start the car and the check engine light came on. There was a slight burnt smell and a rumbling. We took it to Ford and got the famous coolant leak explanation. 4000 miles outside of the warranty. We are so disappointed that we are going to have to replace the entire engine on practically a new car.
Corrective Action:
One morning, we went to start the car and the check engine light came on. There was a slight burnt smell and a rumbling. We took it to Ford and got the famous coolant leak explanation. 4000 miles outside of the warranty. We are so disappointed that we are going to have to replace the entire engine on practically a new car.
Additional Notes:
One morning, we went to start the car and the check engine light came on. There was a slight burnt smell and a rumbling. We took it to Ford and got the famous coolant leak explanation. 4000 miles outside of the warranty. We are so disappointed that we are going to have to replace the entire engine on practically a new car.
Mfg Campaign: 11463297
Recall Date: May 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Escape SUV 1.5L Ecoboost. Drove 150 from home with no issues. Stopped for about 30 minutes, attempted to resume drive of another 50 miles, but within the first 2 miles all of a sudden warning light came on "High Engine Temperature Stop Safely". I checked the coolant and with No advance warning the coolant was completely gone. I was able to get some coolant and get to a safe location. There are no leaks as the reservoir has stayed full. The temperature gage is still at the highest range even after sitting for days, vehicle not operatable. SUV has 90K miles, I have an extended warranty. Almost 2 weeks later I still can't get help from the Ford dealerships local where the SUV broke down or the location where I purchased it at. Ford Customer Service hasn't been able to rectify anything as well. I was stranded for almost a week before I could get back home. These are unsafe vehicles that desperately needs a recall. I hope it doesn't come down to someone dying before a recall is put into place. Hold Ford accountable, it's a $500 billion company they can do better than this! I think this is complaint #98 about engine issues most just like mine. I don't feel safe in this vehicle that may catch on fire as I'm driving on the freeway.
Corrective Action:
2018 Ford Escape SUV 1.5L Ecoboost. Drove 150 from home with no issues. Stopped for about 30 minutes, attempted to resume drive of another 50 miles, but within the first 2 miles all of a sudden warning light came on "High Engine Temperature Stop Safely". I checked the coolant and with No advance warning the coolant was completely gone. I was able to get some coolant and get to a safe location. There are no leaks as the reservoir has stayed full. The temperature gage is still at the highest range even after sitting for days, vehicle not operatable. SUV has 90K miles, I have an extended warranty. Almost 2 weeks later I still can't get help from the Ford dealerships local where the SUV broke down or the location where I purchased it at. Ford Customer Service hasn't been able to rectify anything as well. I was stranded for almost a week before I could get back home. These are unsafe vehicles that desperately needs a recall. I hope it doesn't come down to someone dying before a recall is put into place. Hold Ford accountable, it's a $500 billion company they can do better than this! I think this is complaint #98 about engine issues most just like mine. I don't feel safe in this vehicle that may catch on fire as I'm driving on the freeway.
Additional Notes:
2018 Ford Escape SUV 1.5L Ecoboost. Drove 150 from home with no issues. Stopped for about 30 minutes, attempted to resume drive of another 50 miles, but within the first 2 miles all of a sudden warning light came on "High Engine Temperature Stop Safely". I checked the coolant and with No advance warning the coolant was completely gone. I was able to get some coolant and get to a safe location. There are no leaks as the reservoir has stayed full. The temperature gage is still at the highest range even after sitting for days, vehicle not operatable. SUV has 90K miles, I have an extended warranty. Almost 2 weeks later I still can't get help from the Ford dealerships local where the SUV broke down or the location where I purchased it at. Ford Customer Service hasn't been able to rectify anything as well. I was stranded for almost a week before I could get back home. These are unsafe vehicles that desperately needs a recall. I hope it doesn't come down to someone dying before a recall is put into place. Hold Ford accountable, it's a $500 billion company they can do better than this! I think this is complaint #98 about engine issues most just like mine. I don't feel safe in this vehicle that may catch on fire as I'm driving on the freeway.
Mfg Campaign: 11462694
Recall Date: Apr 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle ran fine and no indicator lights on when I went to work on 4/21/2022 a.m. When I left work the same day the car started fine but was shaking. When I started driving there was a loss of power and the check engine light came on, the shake and power issue smoothed out as I was driving home. I quit driving it at that point. Took it to a garage a few days later, the car was shaking again and had lost a lot of power. The garage is very close to my house so I drove it there. They told me that the head gasket had blown and was leaking coolant into the engine and that I was probably going to need a new engine. Had to have it towed back to my house because it won't hold coolant. Verified with another garage that I do indeed need a new engine, the head gasket itself can't just be replaced. It is currently at my house while I work with the garage on the replacement engine.
Corrective Action:
Vehicle ran fine and no indicator lights on when I went to work on 4/21/2022 a.m. When I left work the same day the car started fine but was shaking. When I started driving there was a loss of power and the check engine light came on, the shake and power issue smoothed out as I was driving home. I quit driving it at that point. Took it to a garage a few days later, the car was shaking again and had lost a lot of power. The garage is very close to my house so I drove it there. They told me that the head gasket had blown and was leaking coolant into the engine and that I was probably going to need a new engine. Had to have it towed back to my house because it won't hold coolant. Verified with another garage that I do indeed need a new engine, the head gasket itself can't just be replaced. It is currently at my house while I work with the garage on the replacement engine.
Additional Notes:
Vehicle ran fine and no indicator lights on when I went to work on 4/21/2022 a.m. When I left work the same day the car started fine but was shaking. When I started driving there was a loss of power and the check engine light came on, the shake and power issue smoothed out as I was driving home. I quit driving it at that point. Took it to a garage a few days later, the car was shaking again and had lost a lot of power. The garage is very close to my house so I drove it there. They told me that the head gasket had blown and was leaking coolant into the engine and that I was probably going to need a new engine. Had to have it towed back to my house because it won't hold coolant. Verified with another garage that I do indeed need a new engine, the head gasket itself can't just be replaced. It is currently at my house while I work with the garage on the replacement engine.
Mfg Campaign: 11462730
Recall Date: Apr 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Have a 1.5 engine and antifreeze leak into spark plugs.
Corrective Action:
Have a 1.5 engine and antifreeze leak into spark plugs.
Additional Notes:
Have a 1.5 engine and antifreeze leak into spark plugs.
Mfg Campaign: 11460878
Recall Date: Apr 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Have a 1.5 engine and antifreeze leak into spark plugs.
Corrective Action:
Have a 1.5 engine and antifreeze leak into spark plugs.
Additional Notes:
Have a 1.5 engine and antifreeze leak into spark plugs.
Mfg Campaign: 11460878
Recall Date: Apr 15, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury