Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED FIVE TIMES SINCE THE VEHICLE WAS PURCHASED IN NOVEMBER 2019. THE VEHICLE FAILED TO START WHEN PARKED FOR AN EXTENDED PERIOD. THE CONTACT WAS UNABLE TO UNLOCK THE VEHICLE OR ACCESS THE BATTERY TO RECHARGE THE BATTERY. THE VEHICLE WAS TAKEN TO AUSTIN SUBARU (8100 BURNET ROAD, AUSTIN, TX 78757, (512) 220-0930) AND THE BATTERY AND BODY CONTROL MODULE WAS REPLACED. THE FAILURE RECURRED AFTER THE VEHICLE WAS TAKEN HOME AND PARKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A LOANER. THE FAILURE MILEAGE WAS 3,500.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED FIVE TIMES SINCE THE VEHICLE WAS PURCHASED IN NOVEMBER 2019. THE VEHICLE FAILED TO START WHEN PARKED FOR AN EXTENDED PERIOD. THE CONTACT WAS UNABLE TO UNLOCK THE VEHICLE OR ACCESS THE BATTERY TO RECHARGE THE BATTERY. THE VEHICLE WAS TAKEN TO AUSTIN SUBARU (8100 BURNET ROAD, AUSTIN, TX 78757, (512) 220-0930) AND THE BATTERY AND BODY CONTROL MODULE WAS REPLACED. THE FAILURE RECURRED AFTER THE VEHICLE WAS TAKEN HOME AND PARKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A LOANER. THE FAILURE MILEAGE WAS 3,500.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED FIVE TIMES SINCE THE VEHICLE WAS PURCHASED IN NOVEMBER 2019. THE VEHICLE FAILED TO START WHEN PARKED FOR AN EXTENDED PERIOD. THE CONTACT WAS UNABLE TO UNLOCK THE VEHICLE OR ACCESS THE BATTERY TO RECHARGE THE BATTERY. THE VEHICLE WAS TAKEN TO AUSTIN SUBARU (8100 BURNET ROAD, AUSTIN, TX 78757, (512) 220-0930) AND THE BATTERY AND BODY CONTROL MODULE WAS REPLACED. THE FAILURE RECURRED AFTER THE VEHICLE WAS TAKEN HOME AND PARKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A LOANER. THE FAILURE MILEAGE WAS 3,500.
Mfg Campaign: 11361707
Recall Date: Sep 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD ON 2019 SUBARU OUTBACK WITH APPROXIMATELY 10000 MILES CRACKED WITH CRACK EXTENDING INTO THE FIELD OF VISION. WHILE DRIVING ON A LOCAL HIGHWAY, THE WINDSHIELD WAS APPARENTLY HIT BY A SMALL STONE IN THE LOWER LEFT CORNER OF THE WINDSHIELD BELOW THE WIPER CAUSING A VERY SMALL CHIP THAT COULD ONLY BE FELT WITH A FINGERNAIL. THE VEHICLE WAS PARKED AND UPON RETURNING, A CRACK HAD SPREAD DOWNWARD TO THE EDGE OF THE WINDSHIELD AND UP AND TO THE LEFT ACROSS THE FIELD OF VISION. UPON INVESTIGATING, WE FOUND MANY REPORTS OF RECENT MODELS OF SUBARU SUV'S EXPERIENCING WINDSHIELD CRACKING, PARTICULARLY IN THIS AREA OF THE WINDSHIELD WITH EITHER A VERY MINOR IMPACT OR EVEN NO IMPACT. A SUBARU TSB WAS ISSUED IN 2015/2016 COVERING THIS PROBLEM BUT IT APPEARS THE ISSUE HAS NOT BEEN FIXED IN MODEL YEARS FROM 2017 TO 2019.
Corrective Action:
WINDSHIELD ON 2019 SUBARU OUTBACK WITH APPROXIMATELY 10000 MILES CRACKED WITH CRACK EXTENDING INTO THE FIELD OF VISION. WHILE DRIVING ON A LOCAL HIGHWAY, THE WINDSHIELD WAS APPARENTLY HIT BY A SMALL STONE IN THE LOWER LEFT CORNER OF THE WINDSHIELD BELOW THE WIPER CAUSING A VERY SMALL CHIP THAT COULD ONLY BE FELT WITH A FINGERNAIL. THE VEHICLE WAS PARKED AND UPON RETURNING, A CRACK HAD SPREAD DOWNWARD TO THE EDGE OF THE WINDSHIELD AND UP AND TO THE LEFT ACROSS THE FIELD OF VISION. UPON INVESTIGATING, WE FOUND MANY REPORTS OF RECENT MODELS OF SUBARU SUV'S EXPERIENCING WINDSHIELD CRACKING, PARTICULARLY IN THIS AREA OF THE WINDSHIELD WITH EITHER A VERY MINOR IMPACT OR EVEN NO IMPACT. A SUBARU TSB WAS ISSUED IN 2015/2016 COVERING THIS PROBLEM BUT IT APPEARS THE ISSUE HAS NOT BEEN FIXED IN MODEL YEARS FROM 2017 TO 2019.
Additional Notes:
WINDSHIELD ON 2019 SUBARU OUTBACK WITH APPROXIMATELY 10000 MILES CRACKED WITH CRACK EXTENDING INTO THE FIELD OF VISION. WHILE DRIVING ON A LOCAL HIGHWAY, THE WINDSHIELD WAS APPARENTLY HIT BY A SMALL STONE IN THE LOWER LEFT CORNER OF THE WINDSHIELD BELOW THE WIPER CAUSING A VERY SMALL CHIP THAT COULD ONLY BE FELT WITH A FINGERNAIL. THE VEHICLE WAS PARKED AND UPON RETURNING, A CRACK HAD SPREAD DOWNWARD TO THE EDGE OF THE WINDSHIELD AND UP AND TO THE LEFT ACROSS THE FIELD OF VISION. UPON INVESTIGATING, WE FOUND MANY REPORTS OF RECENT MODELS OF SUBARU SUV'S EXPERIENCING WINDSHIELD CRACKING, PARTICULARLY IN THIS AREA OF THE WINDSHIELD WITH EITHER A VERY MINOR IMPACT OR EVEN NO IMPACT. A SUBARU TSB WAS ISSUED IN 2015/2016 COVERING THIS PROBLEM BUT IT APPEARS THE ISSUE HAS NOT BEEN FIXED IN MODEL YEARS FROM 2017 TO 2019.
Mfg Campaign: 11361266
Recall Date: Sep 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SEEMED TO SPONTANEOUSLY CRACK WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 20 MPH. I HEARD A POP, THOUGH I DID NOT SEE ANYTHING HIT THE WINDSHIELD, AND A CRACK ABOUT 22 INCHES LONG IMMEDIATELY APPEARED ON THE LEFT SIDE OF WINDSHIELD. THE CRACK IS ABOUT HALFWAY UP, AND STARTING ON THE LEFT EDGE. UPON INSPECTION THERE IS A VERY TINY CHIP, ABOUT THE SIZE OF A POPPY SEED, NEAR THE EDGE OF THE WINDSHIELD, BUT NO OTHER EVIDENCE OF THE WINDSHIELD BEING HIT WITH A ROCK OR OTHER OBJECT.
Corrective Action:
WINDSHIELD SEEMED TO SPONTANEOUSLY CRACK WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 20 MPH. I HEARD A POP, THOUGH I DID NOT SEE ANYTHING HIT THE WINDSHIELD, AND A CRACK ABOUT 22 INCHES LONG IMMEDIATELY APPEARED ON THE LEFT SIDE OF WINDSHIELD. THE CRACK IS ABOUT HALFWAY UP, AND STARTING ON THE LEFT EDGE. UPON INSPECTION THERE IS A VERY TINY CHIP, ABOUT THE SIZE OF A POPPY SEED, NEAR THE EDGE OF THE WINDSHIELD, BUT NO OTHER EVIDENCE OF THE WINDSHIELD BEING HIT WITH A ROCK OR OTHER OBJECT.
Additional Notes:
WINDSHIELD SEEMED TO SPONTANEOUSLY CRACK WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 20 MPH. I HEARD A POP, THOUGH I DID NOT SEE ANYTHING HIT THE WINDSHIELD, AND A CRACK ABOUT 22 INCHES LONG IMMEDIATELY APPEARED ON THE LEFT SIDE OF WINDSHIELD. THE CRACK IS ABOUT HALFWAY UP, AND STARTING ON THE LEFT EDGE. UPON INSPECTION THERE IS A VERY TINY CHIP, ABOUT THE SIZE OF A POPPY SEED, NEAR THE EDGE OF THE WINDSHIELD, BUT NO OTHER EVIDENCE OF THE WINDSHIELD BEING HIT WITH A ROCK OR OTHER OBJECT.
Mfg Campaign: 11359971
Recall Date: Sep 19, 2020
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
STOP AT A LIGHT SOME TIMES WHEN THE GREEN LIGHT COME ON AN THE VEHICLE IN FRONT MOVE THE VEHICLE ACCELERATE AND NOT ONLY AT RED LIGHTS SOME TIMES WHEN FOLLOWING VEHICLES MY VEHICLE SLOW DOWN AND WHEN THE OTHER VEHICLE MOVE MY ACCELERATE BY HIMSELF
Corrective Action:
STOP AT A LIGHT SOME TIMES WHEN THE GREEN LIGHT COME ON AN THE VEHICLE IN FRONT MOVE THE VEHICLE ACCELERATE AND NOT ONLY AT RED LIGHTS SOME TIMES WHEN FOLLOWING VEHICLES MY VEHICLE SLOW DOWN AND WHEN THE OTHER VEHICLE MOVE MY ACCELERATE BY HIMSELF
Additional Notes:
STOP AT A LIGHT SOME TIMES WHEN THE GREEN LIGHT COME ON AN THE VEHICLE IN FRONT MOVE THE VEHICLE ACCELERATE AND NOT ONLY AT RED LIGHTS SOME TIMES WHEN FOLLOWING VEHICLES MY VEHICLE SLOW DOWN AND WHEN THE OTHER VEHICLE MOVE MY ACCELERATE BY HIMSELF
Mfg Campaign: 11355557
Recall Date: Sep 17, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED TOO EASILY (ON ROAD) FOR A VEHICLE MARKETED FOR "OFFROADS". NO COVERED UNDER WARRANTY. SEEMS TO BE A COMMON ISSUES FOR THE VEHICLE. NO RECALLS OR ACKNOWLEDGEMENT FROM SUBARU USA.
Corrective Action:
WINDSHIELD CRACKED TOO EASILY (ON ROAD) FOR A VEHICLE MARKETED FOR "OFFROADS". NO COVERED UNDER WARRANTY. SEEMS TO BE A COMMON ISSUES FOR THE VEHICLE. NO RECALLS OR ACKNOWLEDGEMENT FROM SUBARU USA.
Additional Notes:
WINDSHIELD CRACKED TOO EASILY (ON ROAD) FOR A VEHICLE MARKETED FOR "OFFROADS". NO COVERED UNDER WARRANTY. SEEMS TO BE A COMMON ISSUES FOR THE VEHICLE. NO RECALLS OR ACKNOWLEDGEMENT FROM SUBARU USA.
Mfg Campaign: 11355292
Recall Date: Sep 16, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AN UNKNOWN SPEED, THE ACCELERATE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER LIVERMORE SUBARU LOCATED AT 3600 LAS POSITAS RD, LIVERMORE, CA 94551, (925) 344-5466 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE EXPERIENCED THE FAILURE MULTIPLE TIMES. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AN UNKNOWN SPEED, THE ACCELERATE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER LIVERMORE SUBARU LOCATED AT 3600 LAS POSITAS RD, LIVERMORE, CA 94551, (925) 344-5466 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE EXPERIENCED THE FAILURE MULTIPLE TIMES. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AN UNKNOWN SPEED, THE ACCELERATE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER LIVERMORE SUBARU LOCATED AT 3600 LAS POSITAS RD, LIVERMORE, CA 94551, (925) 344-5466 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE EXPERIENCED THE FAILURE MULTIPLE TIMES. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9.
Mfg Campaign: 11355211
Recall Date: Sep 15, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HAVE 10,000 MILES ON MY 2019 SUBARU AND HAVE BEEN STRANDED TWICE BECAUSE OF BATTERIE. SUBARU HAVE CHANGED TWO BATTERIES SO FAR
Corrective Action:
HAVE 10,000 MILES ON MY 2019 SUBARU AND HAVE BEEN STRANDED TWICE BECAUSE OF BATTERIE. SUBARU HAVE CHANGED TWO BATTERIES SO FAR
Additional Notes:
HAVE 10,000 MILES ON MY 2019 SUBARU AND HAVE BEEN STRANDED TWICE BECAUSE OF BATTERIE. SUBARU HAVE CHANGED TWO BATTERIES SO FAR
Mfg Campaign: 11355257
Recall Date: Sep 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH, SHE HEARD AN ABNORMAL NOISE AND NOTICED A CRACK ON THE WINDSHIELD. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED 3 TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,985.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH, SHE HEARD AN ABNORMAL NOISE AND NOTICED A CRACK ON THE WINDSHIELD. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED 3 TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,985.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH, SHE HEARD AN ABNORMAL NOISE AND NOTICED A CRACK ON THE WINDSHIELD. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED 3 TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,985.
Mfg Campaign: 11354885
Recall Date: Sep 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE OWNED THIS VEHICLE SINCE LATE MAY 2019 AND I HAVE HAD TO REPLACE 4 WINDSHIELDS DUE TO CRACKS THAT DEVELOPED FROM BOTH MINOR ROCK STRIKES AND WHEN NOTHING HAS DAMAGED IT.
Corrective Action:
I HAVE OWNED THIS VEHICLE SINCE LATE MAY 2019 AND I HAVE HAD TO REPLACE 4 WINDSHIELDS DUE TO CRACKS THAT DEVELOPED FROM BOTH MINOR ROCK STRIKES AND WHEN NOTHING HAS DAMAGED IT.
Additional Notes:
I HAVE OWNED THIS VEHICLE SINCE LATE MAY 2019 AND I HAVE HAD TO REPLACE 4 WINDSHIELDS DUE TO CRACKS THAT DEVELOPED FROM BOTH MINOR ROCK STRIKES AND WHEN NOTHING HAS DAMAGED IT.
Mfg Campaign: 11354113
Recall Date: Sep 10, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY CONTINUALLY DIES ON THIS VEHICLE. THE FIRST TIME IT WAS JUST A FEW WEEKS AFTER WE PURCHASED IT, BRAND NEW. WE'VE OWNED THE CAR FOR ABOUT A YEAR (AND IT ONLY HAS AROUND 6,000 MILES) AND THE BATTERY HAS DIED 4 TO 5 TIMES. MOST TIMES WE CAN JUMP IT OR THE DEALERSHIP DOES. THIS TIME THE BATTERY IS DEAD AND CANNOT BE JUMPED. THE DEALER REFUSES TO LOOK INTO THIS ISSUE FURTHER, OTHER THAN BY RECHARGING THE BATTERY. WE'RE HOPING TO GET IT REPLACED THIS TIME.
Corrective Action:
THE BATTERY CONTINUALLY DIES ON THIS VEHICLE. THE FIRST TIME IT WAS JUST A FEW WEEKS AFTER WE PURCHASED IT, BRAND NEW. WE'VE OWNED THE CAR FOR ABOUT A YEAR (AND IT ONLY HAS AROUND 6,000 MILES) AND THE BATTERY HAS DIED 4 TO 5 TIMES. MOST TIMES WE CAN JUMP IT OR THE DEALERSHIP DOES. THIS TIME THE BATTERY IS DEAD AND CANNOT BE JUMPED. THE DEALER REFUSES TO LOOK INTO THIS ISSUE FURTHER, OTHER THAN BY RECHARGING THE BATTERY. WE'RE HOPING TO GET IT REPLACED THIS TIME.
Additional Notes:
THE BATTERY CONTINUALLY DIES ON THIS VEHICLE. THE FIRST TIME IT WAS JUST A FEW WEEKS AFTER WE PURCHASED IT, BRAND NEW. WE'VE OWNED THE CAR FOR ABOUT A YEAR (AND IT ONLY HAS AROUND 6,000 MILES) AND THE BATTERY HAS DIED 4 TO 5 TIMES. MOST TIMES WE CAN JUMP IT OR THE DEALERSHIP DOES. THIS TIME THE BATTERY IS DEAD AND CANNOT BE JUMPED. THE DEALER REFUSES TO LOOK INTO THIS ISSUE FURTHER, OTHER THAN BY RECHARGING THE BATTERY. WE'RE HOPING TO GET IT REPLACED THIS TIME.
Mfg Campaign: 11354269
Recall Date: Sep 10, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SMELL ANTIFREEZE
Corrective Action:
SMELL ANTIFREEZE
Additional Notes:
SMELL ANTIFREEZE
Mfg Campaign: 11353688
Recall Date: Sep 8, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE FRONT WINDSHIELD SPONTANEOUSLY DEVELOPED A LARGE CRACK, NECESSITATING A REPLACEMENT OF THE FRONT WINDSHIELD. THE PROBLEM WAS FIRST NOTICED WHEN THE VEHICLE WAS IN MOTION ON THE HIGHWAY, BUT SINCE THE CRACK WAS ON THE LOWER PART OF THE WINDSHIELD, IT IS POSSIBLE THAT THE CRACK OCCURRED WHEN THE CAR WAS STATIONARY AND IT JUST WASN'T NOTICED UNTIL THE CAR WAS IN MOTION.
Corrective Action:
THE FRONT WINDSHIELD SPONTANEOUSLY DEVELOPED A LARGE CRACK, NECESSITATING A REPLACEMENT OF THE FRONT WINDSHIELD. THE PROBLEM WAS FIRST NOTICED WHEN THE VEHICLE WAS IN MOTION ON THE HIGHWAY, BUT SINCE THE CRACK WAS ON THE LOWER PART OF THE WINDSHIELD, IT IS POSSIBLE THAT THE CRACK OCCURRED WHEN THE CAR WAS STATIONARY AND IT JUST WASN'T NOTICED UNTIL THE CAR WAS IN MOTION.
Additional Notes:
THE FRONT WINDSHIELD SPONTANEOUSLY DEVELOPED A LARGE CRACK, NECESSITATING A REPLACEMENT OF THE FRONT WINDSHIELD. THE PROBLEM WAS FIRST NOTICED WHEN THE VEHICLE WAS IN MOTION ON THE HIGHWAY, BUT SINCE THE CRACK WAS ON THE LOWER PART OF THE WINDSHIELD, IT IS POSSIBLE THAT THE CRACK OCCURRED WHEN THE CAR WAS STATIONARY AND IT JUST WASN'T NOTICED UNTIL THE CAR WAS IN MOTION.
Mfg Campaign: 11353416
Recall Date: Sep 6, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED. MID WAY UP ON THE PASSENGER SIDE, JUST LIKE HALF THE OUTBACK'S I SEE ON THE ROAD. 2014 AND FORWARD MODEL YEARS PITCHED THE WINDSHIELDS AT A LOWER ANGLE, MAKING THE WINDSHIELD OPENING IN THE BODY LARGER AND MORE SUSCEPTIBLE TO FLEX WHEN THE FRAME RACKS GOING OVER BUMPS. (MAYBE THE SEALANT IS TOO RIGID.)
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED. MID WAY UP ON THE PASSENGER SIDE, JUST LIKE HALF THE OUTBACK'S I SEE ON THE ROAD. 2014 AND FORWARD MODEL YEARS PITCHED THE WINDSHIELDS AT A LOWER ANGLE, MAKING THE WINDSHIELD OPENING IN THE BODY LARGER AND MORE SUSCEPTIBLE TO FLEX WHEN THE FRAME RACKS GOING OVER BUMPS. (MAYBE THE SEALANT IS TOO RIGID.)
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED. MID WAY UP ON THE PASSENGER SIDE, JUST LIKE HALF THE OUTBACK'S I SEE ON THE ROAD. 2014 AND FORWARD MODEL YEARS PITCHED THE WINDSHIELDS AT A LOWER ANGLE, MAKING THE WINDSHIELD OPENING IN THE BODY LARGER AND MORE SUSCEPTIBLE TO FLEX WHEN THE FRAME RACKS GOING OVER BUMPS. (MAYBE THE SEALANT IS TOO RIGID.)
Mfg Campaign: 11352770
Recall Date: Sep 2, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Corrective Action:
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Additional Notes:
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Mfg Campaign: 11352570
Recall Date: Sep 1, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Corrective Action:
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Additional Notes:
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Mfg Campaign: 11352570
Recall Date: Sep 1, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE LOWER PASSENGER SIDE OF THE WINDSHIELD BEGAN TO CRANK WITHOUT ANY IMPACT. THE CONTACT CONTINUED TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER ROYAL MOORE SUBARU LOCATED AT 1326 SE ENTERPRISE CIR, HILLSBORO, OR 97123, (503) 640-5660, AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,510.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE LOWER PASSENGER SIDE OF THE WINDSHIELD BEGAN TO CRANK WITHOUT ANY IMPACT. THE CONTACT CONTINUED TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER ROYAL MOORE SUBARU LOCATED AT 1326 SE ENTERPRISE CIR, HILLSBORO, OR 97123, (503) 640-5660, AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,510.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE LOWER PASSENGER SIDE OF THE WINDSHIELD BEGAN TO CRANK WITHOUT ANY IMPACT. THE CONTACT CONTINUED TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER ROYAL MOORE SUBARU LOCATED AT 1326 SE ENTERPRISE CIR, HILLSBORO, OR 97123, (503) 640-5660, AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,510.
Mfg Campaign: 11351116
Recall Date: Aug 25, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODES. THERE WERE NO CARS AROUND. NO INDICATION OF SOMETHING HITTING IT, ESPECIALLY CONSIDERING I HAD A LARGE CARGO ROOF BOX COVERING THE WINDSHIELD. IF SOMETHING DID HIT IT, IT WOULD HAVE BEEN AN IMPOSSIBLE ANGLE TO CLEAR THE ROOFBOX BUT ALSO NOT MAKE ANY OTHER MARKS ON MY CAR? I HAVE HAD THE CAR FOR TWO WEEKS. THANKFULLY HAD THE SUNSHADE CLOSED BECAUSE IF NOT, GLASS WOULD HAVE EXPLODED INTO THE CAR AND ONTO ME DRIVING AS WELL. NOW THE GLASS WAS SPEWED OVER THE INTERSTATE AND I HAVE AN OBVIOUS UNLOCKED ENTRY POINT INTO MY CAR. WHEN IT EXPLODED, IT SOUNDED LIKE A SHOTGUN BLAST. I THOUGHT I WAS BEING SHOT AT.
Corrective Action:
DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODES. THERE WERE NO CARS AROUND. NO INDICATION OF SOMETHING HITTING IT, ESPECIALLY CONSIDERING I HAD A LARGE CARGO ROOF BOX COVERING THE WINDSHIELD. IF SOMETHING DID HIT IT, IT WOULD HAVE BEEN AN IMPOSSIBLE ANGLE TO CLEAR THE ROOFBOX BUT ALSO NOT MAKE ANY OTHER MARKS ON MY CAR? I HAVE HAD THE CAR FOR TWO WEEKS. THANKFULLY HAD THE SUNSHADE CLOSED BECAUSE IF NOT, GLASS WOULD HAVE EXPLODED INTO THE CAR AND ONTO ME DRIVING AS WELL. NOW THE GLASS WAS SPEWED OVER THE INTERSTATE AND I HAVE AN OBVIOUS UNLOCKED ENTRY POINT INTO MY CAR. WHEN IT EXPLODED, IT SOUNDED LIKE A SHOTGUN BLAST. I THOUGHT I WAS BEING SHOT AT.
Additional Notes:
DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODES. THERE WERE NO CARS AROUND. NO INDICATION OF SOMETHING HITTING IT, ESPECIALLY CONSIDERING I HAD A LARGE CARGO ROOF BOX COVERING THE WINDSHIELD. IF SOMETHING DID HIT IT, IT WOULD HAVE BEEN AN IMPOSSIBLE ANGLE TO CLEAR THE ROOFBOX BUT ALSO NOT MAKE ANY OTHER MARKS ON MY CAR? I HAVE HAD THE CAR FOR TWO WEEKS. THANKFULLY HAD THE SUNSHADE CLOSED BECAUSE IF NOT, GLASS WOULD HAVE EXPLODED INTO THE CAR AND ONTO ME DRIVING AS WELL. NOW THE GLASS WAS SPEWED OVER THE INTERSTATE AND I HAVE AN OBVIOUS UNLOCKED ENTRY POINT INTO MY CAR. WHEN IT EXPLODED, IT SOUNDED LIKE A SHOTGUN BLAST. I THOUGHT I WAS BEING SHOT AT.
Mfg Campaign: 11351152
Recall Date: Aug 25, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE BOUGHT OUR 2019 SUBARU OUTBACK IN MAY, 2019. BEFORE WE HAD 1000 MILES, A ROCK HIT THE WINDSHIELD AND CRACKED IT. FIRST REPLACEMENT/RECALIBRATION. THE VEHICLE WAS SITTING IN THE GARAGE IN FEBRUARY 2020 WHEN I NOTICED A CRACK ACROSS THE WINDSHIELD. A SECOND REPLACEMENT/RECALIBRATION. THIS MORNING (8/24/2020) WHEN I GOT IN MY CAR IN THE PARKING LOT TO RETURN HOME FROM MD VA I NOTICED MY THIRD CRACKED WINDSHIELD. I WILL BE REPLACING IT SOON. I HAVE COMPREHENSIVE COVERAGE THROUGH GEICO, SO I HAVE NO OUT-OF-POCKET EXPENSES, BUT I BELIEVE THAT SOMETHING MUST BE LACKING IN THE DESIGN OR QUALITY OF THE WINDSHIELD TO HAVE IT CRACK THREE TIMES IN 15 MONTHS.
Corrective Action:
WE BOUGHT OUR 2019 SUBARU OUTBACK IN MAY, 2019. BEFORE WE HAD 1000 MILES, A ROCK HIT THE WINDSHIELD AND CRACKED IT. FIRST REPLACEMENT/RECALIBRATION. THE VEHICLE WAS SITTING IN THE GARAGE IN FEBRUARY 2020 WHEN I NOTICED A CRACK ACROSS THE WINDSHIELD. A SECOND REPLACEMENT/RECALIBRATION. THIS MORNING (8/24/2020) WHEN I GOT IN MY CAR IN THE PARKING LOT TO RETURN HOME FROM MD VA I NOTICED MY THIRD CRACKED WINDSHIELD. I WILL BE REPLACING IT SOON. I HAVE COMPREHENSIVE COVERAGE THROUGH GEICO, SO I HAVE NO OUT-OF-POCKET EXPENSES, BUT I BELIEVE THAT SOMETHING MUST BE LACKING IN THE DESIGN OR QUALITY OF THE WINDSHIELD TO HAVE IT CRACK THREE TIMES IN 15 MONTHS.
Additional Notes:
WE BOUGHT OUR 2019 SUBARU OUTBACK IN MAY, 2019. BEFORE WE HAD 1000 MILES, A ROCK HIT THE WINDSHIELD AND CRACKED IT. FIRST REPLACEMENT/RECALIBRATION. THE VEHICLE WAS SITTING IN THE GARAGE IN FEBRUARY 2020 WHEN I NOTICED A CRACK ACROSS THE WINDSHIELD. A SECOND REPLACEMENT/RECALIBRATION. THIS MORNING (8/24/2020) WHEN I GOT IN MY CAR IN THE PARKING LOT TO RETURN HOME FROM MD VA I NOTICED MY THIRD CRACKED WINDSHIELD. I WILL BE REPLACING IT SOON. I HAVE COMPREHENSIVE COVERAGE THROUGH GEICO, SO I HAVE NO OUT-OF-POCKET EXPENSES, BUT I BELIEVE THAT SOMETHING MUST BE LACKING IN THE DESIGN OR QUALITY OF THE WINDSHIELD TO HAVE IT CRACK THREE TIMES IN 15 MONTHS.
Mfg Campaign: 11350982
Recall Date: Aug 24, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT WINDSHIELD IS CRACKED IN SAME LOCATION, TWO SEPARATE EVENTS, OVER A PERIOD OF 4 WEEKS. EACH TIME THE CRACK APPEARS TO ORIGINATE IN THE TOP CENTER OF THE WINDSHIELD AND THEN THE CRACK MIGRATES TO THE CENTER OF THE WINDSHIELD.
Corrective Action:
FRONT WINDSHIELD IS CRACKED IN SAME LOCATION, TWO SEPARATE EVENTS, OVER A PERIOD OF 4 WEEKS. EACH TIME THE CRACK APPEARS TO ORIGINATE IN THE TOP CENTER OF THE WINDSHIELD AND THEN THE CRACK MIGRATES TO THE CENTER OF THE WINDSHIELD.
Additional Notes:
FRONT WINDSHIELD IS CRACKED IN SAME LOCATION, TWO SEPARATE EVENTS, OVER A PERIOD OF 4 WEEKS. EACH TIME THE CRACK APPEARS TO ORIGINATE IN THE TOP CENTER OF THE WINDSHIELD AND THEN THE CRACK MIGRATES TO THE CENTER OF THE WINDSHIELD.
Mfg Campaign: 11350743
Recall Date: Aug 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAD MY WINDSHIELD REPLACED IN MARCH 2019. GOT A ROCK CHIP IN THE REPLACED WINDSHIELD FIXED UNDER THE WARRANTY PROGRAM THROUGH SUBARU. THREE DAYS LATER I COME OUT AND THE FIXED CHIP SPREAD A FOOT ACROSS MY WINDSHIELD AND IS RAPIDLY GROWING. SUBARU IS NOT TAKING OWNERSHIP OF WEAK/FAULTY GLASS AND THE FRAME THAT THE WINDSHIELD IS INSTALLED INTO. I HAVE HAD TWO OTHER VEHICLES FOR OVER TEN YEARS THAT NEVER HAD A CRACKED WINDSHIELD, LET ALONE A ROCK CHIP THAT VIOLENTLY SPREADS. I DID NOT PURCHASE A NEW VEHICLE TO SPEND $1000+ ON A REPLACEMENT EVERY YEAR.
Corrective Action:
I HAD MY WINDSHIELD REPLACED IN MARCH 2019. GOT A ROCK CHIP IN THE REPLACED WINDSHIELD FIXED UNDER THE WARRANTY PROGRAM THROUGH SUBARU. THREE DAYS LATER I COME OUT AND THE FIXED CHIP SPREAD A FOOT ACROSS MY WINDSHIELD AND IS RAPIDLY GROWING. SUBARU IS NOT TAKING OWNERSHIP OF WEAK/FAULTY GLASS AND THE FRAME THAT THE WINDSHIELD IS INSTALLED INTO. I HAVE HAD TWO OTHER VEHICLES FOR OVER TEN YEARS THAT NEVER HAD A CRACKED WINDSHIELD, LET ALONE A ROCK CHIP THAT VIOLENTLY SPREADS. I DID NOT PURCHASE A NEW VEHICLE TO SPEND $1000+ ON A REPLACEMENT EVERY YEAR.
Additional Notes:
I HAD MY WINDSHIELD REPLACED IN MARCH 2019. GOT A ROCK CHIP IN THE REPLACED WINDSHIELD FIXED UNDER THE WARRANTY PROGRAM THROUGH SUBARU. THREE DAYS LATER I COME OUT AND THE FIXED CHIP SPREAD A FOOT ACROSS MY WINDSHIELD AND IS RAPIDLY GROWING. SUBARU IS NOT TAKING OWNERSHIP OF WEAK/FAULTY GLASS AND THE FRAME THAT THE WINDSHIELD IS INSTALLED INTO. I HAVE HAD TWO OTHER VEHICLES FOR OVER TEN YEARS THAT NEVER HAD A CRACKED WINDSHIELD, LET ALONE A ROCK CHIP THAT VIOLENTLY SPREADS. I DID NOT PURCHASE A NEW VEHICLE TO SPEND $1000+ ON A REPLACEMENT EVERY YEAR.
Mfg Campaign: 11350680
Recall Date: Aug 21, 2020
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