Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2018 Ford escape with 53,700 miles. Ford designed a faulty metal plate between the cylinders. Too thin. It cracked. Coolant flooded the engine. The engine needed to be replaced. The dealership replaced the lower half of engine, luckily, before my 60,000 mile warranty. This is a common problem that has been happening since 2018!!! Please issue a recall. Ford is just waiting until people are stranded on the side of the road facing thousands of dollars in repairs!
Corrective Action:
2018 Ford escape with 53,700 miles. Ford designed a faulty metal plate between the cylinders. Too thin. It cracked. Coolant flooded the engine. The engine needed to be replaced. The dealership replaced the lower half of engine, luckily, before my 60,000 mile warranty. This is a common problem that has been happening since 2018!!! Please issue a recall. Ford is just waiting until people are stranded on the side of the road facing thousands of dollars in repairs!
Additional Notes:
2018 Ford escape with 53,700 miles. Ford designed a faulty metal plate between the cylinders. Too thin. It cracked. Coolant flooded the engine. The engine needed to be replaced. The dealership replaced the lower half of engine, luckily, before my 60,000 mile warranty. This is a common problem that has been happening since 2018!!! Please issue a recall. Ford is just waiting until people are stranded on the side of the road facing thousands of dollars in repairs!
Mfg Campaign: 11500465
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
FMVSS 208 has a lockability standard. The outboard seatbelts in this vehicle do not switch over to a locked mode for car seats as required by law, I have video I can send on the seatbelts. The video would not attach to this report.
Corrective Action:
FMVSS 208 has a lockability standard. The outboard seatbelts in this vehicle do not switch over to a locked mode for car seats as required by law, I have video I can send on the seatbelts. The video would not attach to this report.
Additional Notes:
FMVSS 208 has a lockability standard. The outboard seatbelts in this vehicle do not switch over to a locked mode for car seats as required by law, I have video I can send on the seatbelts. The video would not attach to this report.
Mfg Campaign: 11500284
Recall Date: Jan 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARD TO HNTSA SAFETY RECALL 22V-413. THE CONSUMER STATED AN APPOINTMENT WAS MADE TO SERVICE A RECALL BUT INFORMED AFTER ARRIVING THERE IS A SHORTAGE OF PARTS AVAILABLE TO PERFORM THE RECALLS AND LONGER WAIT TIMES. ALSO, FORDS INABILITY TO ADEQUATELY SERVICE RECALLS IN A TIMELY MANNER.
Corrective Action:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARD TO HNTSA SAFETY RECALL 22V-413. THE CONSUMER STATED AN APPOINTMENT WAS MADE TO SERVICE A RECALL BUT INFORMED AFTER ARRIVING THERE IS A SHORTAGE OF PARTS AVAILABLE TO PERFORM THE RECALLS AND LONGER WAIT TIMES. ALSO, FORDS INABILITY TO ADEQUATELY SERVICE RECALLS IN A TIMELY MANNER.
Additional Notes:
2018 FORD ESCAPE. CONSUMER WRITES IN REGARD TO HNTSA SAFETY RECALL 22V-413. THE CONSUMER STATED AN APPOINTMENT WAS MADE TO SERVICE A RECALL BUT INFORMED AFTER ARRIVING THERE IS A SHORTAGE OF PARTS AVAILABLE TO PERFORM THE RECALLS AND LONGER WAIT TIMES. ALSO, FORDS INABILITY TO ADEQUATELY SERVICE RECALLS IN A TIMELY MANNER.
Mfg Campaign: 11499876
Recall Date: Jan 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
Corrective Action:
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
Additional Notes:
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
Mfg Campaign: 11498851
Recall Date: Dec 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
Corrective Action:
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
Additional Notes:
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
Mfg Campaign: 11498851
Recall Date: Dec 26, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70-80 MPH, the vehicle started to shake and the engine misfired. The check engine warning light illuminated. The contact’s wife was able to maneuver the vehicle onto the shoulder. The vehicle was towed to an independent mechanic where the tires and brakes were replaced, and the vehicle was diagnosed, and it was determined that cylinder #1 had failed. The vehicle was then taken to another independent mechanic where it was diagnosed that the engine block had failed and needed to be replaced. The vehicle was then taken to the dealer where it was diagnosed with coolant intrusion into cylinder #1. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was provided a case number. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70-80 MPH, the vehicle started to shake and the engine misfired. The check engine warning light illuminated. The contact’s wife was able to maneuver the vehicle onto the shoulder. The vehicle was towed to an independent mechanic where the tires and brakes were replaced, and the vehicle was diagnosed, and it was determined that cylinder #1 had failed. The vehicle was then taken to another independent mechanic where it was diagnosed that the engine block had failed and needed to be replaced. The vehicle was then taken to the dealer where it was diagnosed with coolant intrusion into cylinder #1. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was provided a case number. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70-80 MPH, the vehicle started to shake and the engine misfired. The check engine warning light illuminated. The contact’s wife was able to maneuver the vehicle onto the shoulder. The vehicle was towed to an independent mechanic where the tires and brakes were replaced, and the vehicle was diagnosed, and it was determined that cylinder #1 had failed. The vehicle was then taken to another independent mechanic where it was diagnosed that the engine block had failed and needed to be replaced. The vehicle was then taken to the dealer where it was diagnosed with coolant intrusion into cylinder #1. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was provided a case number. The failure mileage was approximately 95,000.
Mfg Campaign: 11498352
Recall Date: Dec 21, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Mfg Campaign: 11498105
Recall Date: Dec 19, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle started to hesitate while depressing the accelerator pedal. The contact took the vehicle to an independent mechanic who stated that coolant was leaking into cylinder #2. The contact was also informed that the engine needed to be rebuilt. The contact called the manufacturer who referred her to a dealer. The dealer was notified of the failure and scheduled an appointment. The vehicle was not repaired. The failure mileage was 112,000.
Mfg Campaign: 11498105
Recall Date: Dec 19, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
the engine has a coolant leak in the cylinders, due to a bad design on the engine block, too many people experiencing the same issue, others with only 20k miles on their cars,ford won't even help paying the engine replacement, online there are thousand of people with the same issue, the design on the engine block let coolant go into cylinders ford is aware of this matter and they had redesign the engine already but they won't replace it since is not consider a recall even when this needs to be a recall since is a ford design issue
Corrective Action:
the engine has a coolant leak in the cylinders, due to a bad design on the engine block, too many people experiencing the same issue, others with only 20k miles on their cars,ford won't even help paying the engine replacement, online there are thousand of people with the same issue, the design on the engine block let coolant go into cylinders ford is aware of this matter and they had redesign the engine already but they won't replace it since is not consider a recall even when this needs to be a recall since is a ford design issue
Additional Notes:
the engine has a coolant leak in the cylinders, due to a bad design on the engine block, too many people experiencing the same issue, others with only 20k miles on their cars,ford won't even help paying the engine replacement, online there are thousand of people with the same issue, the design on the engine block let coolant go into cylinders ford is aware of this matter and they had redesign the engine already but they won't replace it since is not consider a recall even when this needs to be a recall since is a ford design issue
Mfg Campaign: 11497816
Recall Date: Dec 16, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the overheating and check engine warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed that there was a blown head gasket and that the tie rod had detached, causing damage to the suspension. There was white smoke coming from the engine, and the antifreeze temperature was high. The mechanic informed the contact that the head gasket and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 116,301.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the overheating and check engine warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed that there was a blown head gasket and that the tie rod had detached, causing damage to the suspension. There was white smoke coming from the engine, and the antifreeze temperature was high. The mechanic informed the contact that the head gasket and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 116,301.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the overheating and check engine warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed that there was a blown head gasket and that the tie rod had detached, causing damage to the suspension. There was white smoke coming from the engine, and the antifreeze temperature was high. The mechanic informed the contact that the head gasket and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 116,301.
Mfg Campaign: 11497205
Recall Date: Dec 13, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was told after only 4 years the car has a major leak into the cylinder and needs a new engine. I have seen this problem online by many consumers and this needs to be corrected. In the last few days the engine light came on and I called and made an appointment. I noticed grey smoke only on start up now that the weather was getting colder.
Corrective Action:
I was told after only 4 years the car has a major leak into the cylinder and needs a new engine. I have seen this problem online by many consumers and this needs to be corrected. In the last few days the engine light came on and I called and made an appointment. I noticed grey smoke only on start up now that the weather was getting colder.
Additional Notes:
I was told after only 4 years the car has a major leak into the cylinder and needs a new engine. I have seen this problem online by many consumers and this needs to be corrected. In the last few days the engine light came on and I called and made an appointment. I noticed grey smoke only on start up now that the weather was getting colder.
Mfg Campaign: 11497097
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH at night, the low-beam headlights turned off inadvertently. There was no warning light illuminated. The contact immediately veered to the side of the road and parked the vehicle. The vehicle remained on the side of the road while the contact returned to his residence with the assistance of his fiancée. The contact returned to the vehicle during daytime and drove to his residence. The contact replaced the headlight bulbs with H9 headlight bulbs himself; however, the low-beam headlight bulbs remained inoperable. The high-beam headlights operated as needed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,850.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH at night, the low-beam headlights turned off inadvertently. There was no warning light illuminated. The contact immediately veered to the side of the road and parked the vehicle. The vehicle remained on the side of the road while the contact returned to his residence with the assistance of his fiancée. The contact returned to the vehicle during daytime and drove to his residence. The contact replaced the headlight bulbs with H9 headlight bulbs himself; however, the low-beam headlight bulbs remained inoperable. The high-beam headlights operated as needed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,850.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH at night, the low-beam headlights turned off inadvertently. There was no warning light illuminated. The contact immediately veered to the side of the road and parked the vehicle. The vehicle remained on the side of the road while the contact returned to his residence with the assistance of his fiancée. The contact returned to the vehicle during daytime and drove to his residence. The contact replaced the headlight bulbs with H9 headlight bulbs himself; however, the low-beam headlight bulbs remained inoperable. The high-beam headlights operated as needed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,850.
Mfg Campaign: 11497102
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Potential Consequences:
The contact 2018 Ford Escape. The contact stated after the vehicle was serviced at a local dealer, the front driver’s side door failed to latch securely. The contact took the vehicle back to the dealer, where it was diagnosed with needing the door latch motor to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact 2018 Ford Escape. The contact stated after the vehicle was serviced at a local dealer, the front driver’s side door failed to latch securely. The contact took the vehicle back to the dealer, where it was diagnosed with needing the door latch motor to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact 2018 Ford Escape. The contact stated after the vehicle was serviced at a local dealer, the front driver’s side door failed to latch securely. The contact took the vehicle back to the dealer, where it was diagnosed with needing the door latch motor to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11496718
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 45 MPH and attempting to merge onto a highway, the vehicle would not accelerate while the accelerator pedal was depressed. The contact stated that the RPM’s would rise as he depressed the accelerator pedal and the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact pulled off the roadway and placed the vehicle in park(P). The contact turned the vehicle off and on and was able to shift the vehicle into drive(D) however, the vehicle would not accelerate while depressing the accelerator pedal. The contact drove the vehicle to a dealer, and it was diagnosed that the turbo charger needed to be replaced. The vehicle was repaired. The contact stated that the engine was replaced; however, the failure was not due to the turbo charger. The contact stated that he had experienced another turbo charger failure a year later. The contact stated that the second engine was replaced. The contact stated that both the replaced turbo chargers had displayed code P0035. The contact was informed by the dealer that the first turbo charger had a valve that became stuck closed and on the second turbo charger a valve had remained in the open position. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 45 MPH and attempting to merge onto a highway, the vehicle would not accelerate while the accelerator pedal was depressed. The contact stated that the RPM’s would rise as he depressed the accelerator pedal and the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact pulled off the roadway and placed the vehicle in park(P). The contact turned the vehicle off and on and was able to shift the vehicle into drive(D) however, the vehicle would not accelerate while depressing the accelerator pedal. The contact drove the vehicle to a dealer, and it was diagnosed that the turbo charger needed to be replaced. The vehicle was repaired. The contact stated that the engine was replaced; however, the failure was not due to the turbo charger. The contact stated that he had experienced another turbo charger failure a year later. The contact stated that the second engine was replaced. The contact stated that both the replaced turbo chargers had displayed code P0035. The contact was informed by the dealer that the first turbo charger had a valve that became stuck closed and on the second turbo charger a valve had remained in the open position. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 45 MPH and attempting to merge onto a highway, the vehicle would not accelerate while the accelerator pedal was depressed. The contact stated that the RPM’s would rise as he depressed the accelerator pedal and the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact pulled off the roadway and placed the vehicle in park(P). The contact turned the vehicle off and on and was able to shift the vehicle into drive(D) however, the vehicle would not accelerate while depressing the accelerator pedal. The contact drove the vehicle to a dealer, and it was diagnosed that the turbo charger needed to be replaced. The vehicle was repaired. The contact stated that the engine was replaced; however, the failure was not due to the turbo charger. The contact stated that he had experienced another turbo charger failure a year later. The contact stated that the second engine was replaced. The contact stated that both the replaced turbo chargers had displayed code P0035. The contact was informed by the dealer that the first turbo charger had a valve that became stuck closed and on the second turbo charger a valve had remained in the open position. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11496765
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Piston #2 failed in the engine. The piston head broke and pieces of metal traveled through the engine. It is available for inspection. This occurred at night while driving down a state route at speeds between 50-55mph. The engine immediately began to run extremely rough, check engine light came on and began blinking, the car began to sputter and shake, which caused the car to become unsafe to operate. We had the vehicle towed to avoid causing any damage to the engine. The Ford dealership that we buy our cars from did the diagnosis, performed an engine tear down, and was able to determine the piston was the route cause. The technician confirmed that it was the piston itself that failed, and was not due to any maintenance issues, other part, or driver neglect. It has not been inspected directly by Ford, police, or insurance. It has only been inspected by the Ford certified technicians at the Ford dealership. We contacted Ford Motor Company's customer affairs department, opened a case with them in regards to the faulty part being installed when the the car was originally built. They have the pictures and service departments notes about the piston. There were no warning lamps, notifications, or alerts. The check engine light appeared the moment the failure happened, and began to blink. We did notice that the exhaust would expel a large amount of black smoke when we would need to accelerate the vehicle in areas such as highway on-ramps. That recurring behavior has been documented prior to this incident. Dealer made efforts in the past to investigate that issue but was unable to find a route cause.
Corrective Action:
Piston #2 failed in the engine. The piston head broke and pieces of metal traveled through the engine. It is available for inspection. This occurred at night while driving down a state route at speeds between 50-55mph. The engine immediately began to run extremely rough, check engine light came on and began blinking, the car began to sputter and shake, which caused the car to become unsafe to operate. We had the vehicle towed to avoid causing any damage to the engine. The Ford dealership that we buy our cars from did the diagnosis, performed an engine tear down, and was able to determine the piston was the route cause. The technician confirmed that it was the piston itself that failed, and was not due to any maintenance issues, other part, or driver neglect. It has not been inspected directly by Ford, police, or insurance. It has only been inspected by the Ford certified technicians at the Ford dealership. We contacted Ford Motor Company's customer affairs department, opened a case with them in regards to the faulty part being installed when the the car was originally built. They have the pictures and service departments notes about the piston. There were no warning lamps, notifications, or alerts. The check engine light appeared the moment the failure happened, and began to blink. We did notice that the exhaust would expel a large amount of black smoke when we would need to accelerate the vehicle in areas such as highway on-ramps. That recurring behavior has been documented prior to this incident. Dealer made efforts in the past to investigate that issue but was unable to find a route cause.
Additional Notes:
Piston #2 failed in the engine. The piston head broke and pieces of metal traveled through the engine. It is available for inspection. This occurred at night while driving down a state route at speeds between 50-55mph. The engine immediately began to run extremely rough, check engine light came on and began blinking, the car began to sputter and shake, which caused the car to become unsafe to operate. We had the vehicle towed to avoid causing any damage to the engine. The Ford dealership that we buy our cars from did the diagnosis, performed an engine tear down, and was able to determine the piston was the route cause. The technician confirmed that it was the piston itself that failed, and was not due to any maintenance issues, other part, or driver neglect. It has not been inspected directly by Ford, police, or insurance. It has only been inspected by the Ford certified technicians at the Ford dealership. We contacted Ford Motor Company's customer affairs department, opened a case with them in regards to the faulty part being installed when the the car was originally built. They have the pictures and service departments notes about the piston. There were no warning lamps, notifications, or alerts. The check engine light appeared the moment the failure happened, and began to blink. We did notice that the exhaust would expel a large amount of black smoke when we would need to accelerate the vehicle in areas such as highway on-ramps. That recurring behavior has been documented prior to this incident. Dealer made efforts in the past to investigate that issue but was unable to find a route cause.
Mfg Campaign: 11496374
Recall Date: Dec 7, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our vehicle started having problems with the coolant appearing to drain to quickly. Having a mechanic check out the system is was diagnosed with the water pump going. We got the vehicle back home, needing to wait to get funds to have the waterpump replaced, when the vehicle shut off on its own in our driveway. The vehicle then wouldn't even turn over. Now having the vehicle checked out we are told the coolant leaked into the engine and has destroyed it. It will cost us over $10,000 to have the engine replaced. The vehicle only has 53,000 miles on it. This is something that should not have happened with a 4yr old vehicle with only 53,000 miles on it. Thankfully the engine didn't go on us while we were on the highway driving home. Ford needs to step up and take care of this serious issue and not leave it to the consumer to be leveled with the cost of their failures in putting out a better product. The seriousness of what may have happened if the engines had caught fire or just died on us while on the highway is too great to consider.
Corrective Action:
Our vehicle started having problems with the coolant appearing to drain to quickly. Having a mechanic check out the system is was diagnosed with the water pump going. We got the vehicle back home, needing to wait to get funds to have the waterpump replaced, when the vehicle shut off on its own in our driveway. The vehicle then wouldn't even turn over. Now having the vehicle checked out we are told the coolant leaked into the engine and has destroyed it. It will cost us over $10,000 to have the engine replaced. The vehicle only has 53,000 miles on it. This is something that should not have happened with a 4yr old vehicle with only 53,000 miles on it. Thankfully the engine didn't go on us while we were on the highway driving home. Ford needs to step up and take care of this serious issue and not leave it to the consumer to be leveled with the cost of their failures in putting out a better product. The seriousness of what may have happened if the engines had caught fire or just died on us while on the highway is too great to consider.
Additional Notes:
Our vehicle started having problems with the coolant appearing to drain to quickly. Having a mechanic check out the system is was diagnosed with the water pump going. We got the vehicle back home, needing to wait to get funds to have the waterpump replaced, when the vehicle shut off on its own in our driveway. The vehicle then wouldn't even turn over. Now having the vehicle checked out we are told the coolant leaked into the engine and has destroyed it. It will cost us over $10,000 to have the engine replaced. The vehicle only has 53,000 miles on it. This is something that should not have happened with a 4yr old vehicle with only 53,000 miles on it. Thankfully the engine didn't go on us while we were on the highway driving home. Ford needs to step up and take care of this serious issue and not leave it to the consumer to be leveled with the cost of their failures in putting out a better product. The seriousness of what may have happened if the engines had caught fire or just died on us while on the highway is too great to consider.
Mfg Campaign: 11496444
Recall Date: Dec 7, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Within 30,000 miles, my spark plugs failed and had me on the side of the road. By 60k miles, I needed a whole new engine. After the engine was put in, my purge valve went out. And now, at 110k miles, my transmission has blown.
Corrective Action:
Within 30,000 miles, my spark plugs failed and had me on the side of the road. By 60k miles, I needed a whole new engine. After the engine was put in, my purge valve went out. And now, at 110k miles, my transmission has blown.
Additional Notes:
Within 30,000 miles, my spark plugs failed and had me on the side of the road. By 60k miles, I needed a whole new engine. After the engine was put in, my purge valve went out. And now, at 110k miles, my transmission has blown.
Mfg Campaign: 11495636
Recall Date: Dec 1, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the contact became aware of smoke coming from the rear of the vehicle. The check engine warning light illuminated. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle had engine block failure and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 107,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the contact became aware of smoke coming from the rear of the vehicle. The check engine warning light illuminated. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle had engine block failure and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 107,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the contact became aware of smoke coming from the rear of the vehicle. The check engine warning light illuminated. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle had engine block failure and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 107,000.
Mfg Campaign: 11495517
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an unknown speed, the Global Positioning System (GPS) became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the GPS cable needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 44,381.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an unknown speed, the Global Positioning System (GPS) became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the GPS cable needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 44,381.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an unknown speed, the Global Positioning System (GPS) became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the GPS cable needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 44,381.
Mfg Campaign: 11493802
Recall Date: Nov 16, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a coolant leak which is cause the car to make a misfire on cylinder 2. Car is overheating suddenly and can not drive
Corrective Action:
There is a coolant leak which is cause the car to make a misfire on cylinder 2. Car is overheating suddenly and can not drive
Additional Notes:
There is a coolant leak which is cause the car to make a misfire on cylinder 2. Car is overheating suddenly and can not drive
Mfg Campaign: 11493819
Recall Date: Nov 16, 2022
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Valencia, CA • 36 yrs
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