Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
Mfg Campaign: 11507829
Recall Date: Feb 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the vehicle started overheating and the coolant level warning light illuminated. The contact checked the coolant level and noticed that there was no coolant in the vehicle. The contact added coolant, but the failure reoccurred. The vehicle was diagnosed by an independent mechanic and the contact was informed that coolant was leaking into cylinder #2, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 122,000.
Mfg Campaign: 11507829
Recall Date: Feb 17, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Mfg Campaign: 11507620
Recall Date: Feb 16, 2023
Ford Motor Company
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Mfg Campaign: 11507620
Recall Date: Feb 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:SOFTWARE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.
Mfg Campaign: 11507620
Recall Date: Feb 16, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Corrective Action:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Additional Notes:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Mfg Campaign: 11507354
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Corrective Action:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Additional Notes:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Mfg Campaign: 11507354
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Corrective Action:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Additional Notes:
I bought the vehicle in July of 2019 with approximately 20,000 mi on it. I have never touched or adjusted the steering wheel, and I'm the only one to drive the vehicle. My daughter has gotten her temps and I allowed her to drive the vehicle last night. She adjusted the steering column as she is a bit shorter than I am. When I got back into the driver seat, and move the steering wheel back into the position that I keep it in, and then proceeded to turn out of the driveway And it felt as if all the tires were flat and it was very hard to steer. I assume I lost my power steering abilities. Also the windshield wipers started going off and the washer fluid just started flying out onto the windshield and would not stop. I immediately put the car into park and turn the vehicle off. I turned on the car, proceeded to make the turn again, and the car did the same thing. The only thing I could think of was possibly something got pinched inside the steering column with the wiring harness because that is the only thing that changed between her and I driving. When I started the car up this morning and went to turn out of the driveway it did the same thing. I loosened up the lock on the steering wheel and I moved it up and down and relocked it, and got to my destination without any more issue, but concerned there is something going on with the wiring harness now.
Mfg Campaign: 11507354
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced cold start issues, requiring numerous attempts while starting the vehicle. The contact stated that the vehicle idled roughly once started. The contact stated that once the vehicle reached approximately 30 MPH there would be a white smoke cloud coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced cold start issues, requiring numerous attempts while starting the vehicle. The contact stated that the vehicle idled roughly once started. The contact stated that once the vehicle reached approximately 30 MPH there would be a white smoke cloud coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced cold start issues, requiring numerous attempts while starting the vehicle. The contact stated that the vehicle idled roughly once started. The contact stated that once the vehicle reached approximately 30 MPH there would be a white smoke cloud coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 65,000.
Mfg Campaign: 11507420
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 20 MPH, the vehicle stalled and lost motive power. The engine overheated message was displayed. The vehicle was towed to an independent mechanic, who made the contact aware of TSB: 10156569. The vehicle remained with the independent mechanic awaiting the diagnostic test and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 20 MPH, the vehicle stalled and lost motive power. The engine overheated message was displayed. The vehicle was towed to an independent mechanic, who made the contact aware of TSB: 10156569. The vehicle remained with the independent mechanic awaiting the diagnostic test and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 20 MPH, the vehicle stalled and lost motive power. The engine overheated message was displayed. The vehicle was towed to an independent mechanic, who made the contact aware of TSB: 10156569. The vehicle remained with the independent mechanic awaiting the diagnostic test and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Mfg Campaign: 11507446
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
Mfg Campaign: 11507466
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving 65 MPH, the vehicle overheated. Several unknown warning lights were illuminated. The contact related the failure to Technical Service Bulletin Number: 21N12 (Coolant Intrusion). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 121,000.
Mfg Campaign: 11507466
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11506916
Recall Date: Feb 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle overheated and stalled. The engine misfire warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head gasket was blown, and that antifreeze was leaking into the engine. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11506916
Recall Date: Feb 13, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
Mfg Campaign: 11507078
Recall Date: Feb 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the coils needed to be replaced due to coolant intrusion into the engine. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 113,000.
Mfg Campaign: 11507078
Recall Date: Feb 13, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Sync is having issues... No rear camera, only 1 station on radio available, radio stays on when engine off and door is opened. Horn beeps on its own. Doors lock themselves, Sync screen goes blank etc
Corrective Action:
Sync is having issues... No rear camera, only 1 station on radio available, radio stays on when engine off and door is opened. Horn beeps on its own. Doors lock themselves, Sync screen goes blank etc
Additional Notes:
Sync is having issues... No rear camera, only 1 station on radio available, radio stays on when engine off and door is opened. Horn beeps on its own. Doors lock themselves, Sync screen goes blank etc
Mfg Campaign: 11506753
Recall Date: Feb 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
I took my car into Lugoff Ford, in South Carolina today, because the passenger side dashboard is lifting up near the glove box, and I felt the transmission slip. I noticed this (Dash issue) has happened on the 2020 Fords. I was told today by the dealer that the "The Clips failed to secure the dash, probably because of to much vibration." I would have to pay $298.00 for a new dash, I have 17,279 miles on it, so under 20,000 miles these clips failed? It sat in my garage for the first 4 years of having the car. I'm 68 years old, and only drive to doctors mainly, not sure how much vibration I could cause on this, just concerned how many more people are actually doing the same, and no one is reporting them. Safety issue to me would be if the other clips failed on driver side, and the dash rose up BLOCKING YOUR VIEW WHILE DRIVING. I DO have Premium warranty on my car until 2026, but was told it doesn't cover the dash. Thank you for your assistance.
Corrective Action:
I took my car into Lugoff Ford, in South Carolina today, because the passenger side dashboard is lifting up near the glove box, and I felt the transmission slip. I noticed this (Dash issue) has happened on the 2020 Fords. I was told today by the dealer that the "The Clips failed to secure the dash, probably because of to much vibration." I would have to pay $298.00 for a new dash, I have 17,279 miles on it, so under 20,000 miles these clips failed? It sat in my garage for the first 4 years of having the car. I'm 68 years old, and only drive to doctors mainly, not sure how much vibration I could cause on this, just concerned how many more people are actually doing the same, and no one is reporting them. Safety issue to me would be if the other clips failed on driver side, and the dash rose up BLOCKING YOUR VIEW WHILE DRIVING. I DO have Premium warranty on my car until 2026, but was told it doesn't cover the dash. Thank you for your assistance.
Additional Notes:
I took my car into Lugoff Ford, in South Carolina today, because the passenger side dashboard is lifting up near the glove box, and I felt the transmission slip. I noticed this (Dash issue) has happened on the 2020 Fords. I was told today by the dealer that the "The Clips failed to secure the dash, probably because of to much vibration." I would have to pay $298.00 for a new dash, I have 17,279 miles on it, so under 20,000 miles these clips failed? It sat in my garage for the first 4 years of having the car. I'm 68 years old, and only drive to doctors mainly, not sure how much vibration I could cause on this, just concerned how many more people are actually doing the same, and no one is reporting them. Safety issue to me would be if the other clips failed on driver side, and the dash rose up BLOCKING YOUR VIEW WHILE DRIVING. I DO have Premium warranty on my car until 2026, but was told it doesn't cover the dash. Thank you for your assistance.
Mfg Campaign: 11506366
Recall Date: Feb 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70 MPH, the vehicle nearly to stalled. The contact stated that the vehicle was losing motive power. The driver pulled over and the vehicle stalled. The driver was able to restart the vehicle. The contact stated that his wife noticed the "Service Engine Soon" light was illuminated. The vehicle was driven to an independent mechanic who determined that the vehicle was leaking coolant into the engine block. The contact had been advised by the mechanic that the engine failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70 MPH, the vehicle nearly to stalled. The contact stated that the vehicle was losing motive power. The driver pulled over and the vehicle stalled. The driver was able to restart the vehicle. The contact stated that his wife noticed the "Service Engine Soon" light was illuminated. The vehicle was driven to an independent mechanic who determined that the vehicle was leaking coolant into the engine block. The contact had been advised by the mechanic that the engine failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at approximately 70 MPH, the vehicle nearly to stalled. The contact stated that the vehicle was losing motive power. The driver pulled over and the vehicle stalled. The driver was able to restart the vehicle. The contact stated that his wife noticed the "Service Engine Soon" light was illuminated. The vehicle was driven to an independent mechanic who determined that the vehicle was leaking coolant into the engine block. The contact had been advised by the mechanic that the engine failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Mfg Campaign: 11506434
Recall Date: Feb 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer where the vehicle was diagnosed with the coolant leaking into the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer where the vehicle was diagnosed with the coolant leaking into the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer where the vehicle was diagnosed with the coolant leaking into the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11506167
Recall Date: Feb 8, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury