Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I WAS PICKING MY SON UP FROM SCHOOL WHEN THE CRACK STARTED, AS I SAT IN THE PARKING LOT IT CONTINUED DOWN AND ACROSS THE CENTER OF THE WINDSHIELD. THERE WERE NO CHIPS OR DINGS TO BE FOUND. I DO BELIEVE IT CAUSES THE FORWARD CRASH INDICATOR TO TRIP SOONER THAN IT SHOULD.
Corrective Action:
I WAS PICKING MY SON UP FROM SCHOOL WHEN THE CRACK STARTED, AS I SAT IN THE PARKING LOT IT CONTINUED DOWN AND ACROSS THE CENTER OF THE WINDSHIELD. THERE WERE NO CHIPS OR DINGS TO BE FOUND. I DO BELIEVE IT CAUSES THE FORWARD CRASH INDICATOR TO TRIP SOONER THAN IT SHOULD.
Additional Notes:
I WAS PICKING MY SON UP FROM SCHOOL WHEN THE CRACK STARTED, AS I SAT IN THE PARKING LOT IT CONTINUED DOWN AND ACROSS THE CENTER OF THE WINDSHIELD. THERE WERE NO CHIPS OR DINGS TO BE FOUND. I DO BELIEVE IT CAUSES THE FORWARD CRASH INDICATOR TO TRIP SOONER THAN IT SHOULD.
Mfg Campaign: 11386244
Recall Date: Jan 3, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2019 OUTBACK (BOUGHT IN SEPT 2019) HAS BEEN EXPERIENCING DEAD BATTERY ISSUES. I HAVE HAD TO JUMP START IT TWICE IN THE LAST FEW MONTHS. I AM ONLY DRIVING PRIMARILY ONE TIME PER WEEK DUE TO COVID, BUT I DON'T FEEL THAT I SHOULD HAVE THESE ISSUES WITH A NEW CAR/BATTTERY. READING THAT OTHERS EXPERIENCE THE SAME ISSUES AS I DO. I JUST DROVE ON WEDNESDAY AND PURPOSEFULLY DROVE AN EXTRA TIME (TOTAL DRIVE TIME WAS PROBABLY 25 MINUTES, STOPPING ONCE) AND ON SATURDAY THE BATTERY WAS DEAD AGAIN. I DON'T WANT TO KEEP EXPERIENCING THIS. WAS GOING TO CHANGE MY BATTERY BUT I DON'T KNOW THAT IT WILL SOLVE THE PROBLEM FROM WHAT I AM READING. I WANT TO REPORT IT SO THAT IT CAN BE INVESTIGATED AND POTENTIALLY FIXED.
Corrective Action:
MY 2019 OUTBACK (BOUGHT IN SEPT 2019) HAS BEEN EXPERIENCING DEAD BATTERY ISSUES. I HAVE HAD TO JUMP START IT TWICE IN THE LAST FEW MONTHS. I AM ONLY DRIVING PRIMARILY ONE TIME PER WEEK DUE TO COVID, BUT I DON'T FEEL THAT I SHOULD HAVE THESE ISSUES WITH A NEW CAR/BATTTERY. READING THAT OTHERS EXPERIENCE THE SAME ISSUES AS I DO. I JUST DROVE ON WEDNESDAY AND PURPOSEFULLY DROVE AN EXTRA TIME (TOTAL DRIVE TIME WAS PROBABLY 25 MINUTES, STOPPING ONCE) AND ON SATURDAY THE BATTERY WAS DEAD AGAIN. I DON'T WANT TO KEEP EXPERIENCING THIS. WAS GOING TO CHANGE MY BATTERY BUT I DON'T KNOW THAT IT WILL SOLVE THE PROBLEM FROM WHAT I AM READING. I WANT TO REPORT IT SO THAT IT CAN BE INVESTIGATED AND POTENTIALLY FIXED.
Additional Notes:
MY 2019 OUTBACK (BOUGHT IN SEPT 2019) HAS BEEN EXPERIENCING DEAD BATTERY ISSUES. I HAVE HAD TO JUMP START IT TWICE IN THE LAST FEW MONTHS. I AM ONLY DRIVING PRIMARILY ONE TIME PER WEEK DUE TO COVID, BUT I DON'T FEEL THAT I SHOULD HAVE THESE ISSUES WITH A NEW CAR/BATTTERY. READING THAT OTHERS EXPERIENCE THE SAME ISSUES AS I DO. I JUST DROVE ON WEDNESDAY AND PURPOSEFULLY DROVE AN EXTRA TIME (TOTAL DRIVE TIME WAS PROBABLY 25 MINUTES, STOPPING ONCE) AND ON SATURDAY THE BATTERY WAS DEAD AGAIN. I DON'T WANT TO KEEP EXPERIENCING THIS. WAS GOING TO CHANGE MY BATTERY BUT I DON'T KNOW THAT IT WILL SOLVE THE PROBLEM FROM WHAT I AM READING. I WANT TO REPORT IT SO THAT IT CAN BE INVESTIGATED AND POTENTIALLY FIXED.
Mfg Campaign: 11386277
Recall Date: Jan 3, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE WE PURCHASED THE CAR 6 MONTHS AGO WE WOULD FIND THE DOORS UNLOCKED AND OCCASIONALLY THE TRUNK GATE AJAR. THE GATE WAS FOUND AJAR THIS MORNING, AND HAD APPARENTLY BEEN SO ALL NIGHT, AND THE BATTERY IS NOW DEAD. THIS SEEMS LIKE A SERIOUS MALFUNCTION OF THE ELECTRICAL SYSTEM IN THE CAR. THE TRUNK OPENING AT RANDOM HAS DRAINED OUR BATTERY AND MAY LEAD TO FURTHER ISSUES IN THE FUTURE.
Corrective Action:
SINCE WE PURCHASED THE CAR 6 MONTHS AGO WE WOULD FIND THE DOORS UNLOCKED AND OCCASIONALLY THE TRUNK GATE AJAR. THE GATE WAS FOUND AJAR THIS MORNING, AND HAD APPARENTLY BEEN SO ALL NIGHT, AND THE BATTERY IS NOW DEAD. THIS SEEMS LIKE A SERIOUS MALFUNCTION OF THE ELECTRICAL SYSTEM IN THE CAR. THE TRUNK OPENING AT RANDOM HAS DRAINED OUR BATTERY AND MAY LEAD TO FURTHER ISSUES IN THE FUTURE.
Additional Notes:
SINCE WE PURCHASED THE CAR 6 MONTHS AGO WE WOULD FIND THE DOORS UNLOCKED AND OCCASIONALLY THE TRUNK GATE AJAR. THE GATE WAS FOUND AJAR THIS MORNING, AND HAD APPARENTLY BEEN SO ALL NIGHT, AND THE BATTERY IS NOW DEAD. THIS SEEMS LIKE A SERIOUS MALFUNCTION OF THE ELECTRICAL SYSTEM IN THE CAR. THE TRUNK OPENING AT RANDOM HAS DRAINED OUR BATTERY AND MAY LEAD TO FURTHER ISSUES IN THE FUTURE.
Mfg Campaign: 11386002
Recall Date: Jan 1, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED MY OUTBACK IN APRIL OF 2019. WHILE I WAS DRIVING ON A HIGHWAY, MY OUTBACK'S WINDSHIELD CRACKED IN JUNE OF 2019 AND MY LOCAL SUBARU DEALERSHIP REPLACED THE WINDSHIELD DURING THE SUMMER OF 2019. THEN WHILE I WAS DRIVING ON A HIGHWAY IN JULY OF 2019 THE WINDSHIELD OF MY 2019 OUTBACK CRACKED AGAIN. SUBARU OUTBACK'S REPLACEMENT WINDSHIELDS ARE NO BETTER THAN THE ORIGINAL WINDSHIELDS. THEY ARE DEFECT AS WELL. MY 2019 SUBARU OUTBACK'S WINDSHIELD HAS CRACKED TWICE IN AN 14-MONTH PERIOD.
Corrective Action:
I PURCHASED MY OUTBACK IN APRIL OF 2019. WHILE I WAS DRIVING ON A HIGHWAY, MY OUTBACK'S WINDSHIELD CRACKED IN JUNE OF 2019 AND MY LOCAL SUBARU DEALERSHIP REPLACED THE WINDSHIELD DURING THE SUMMER OF 2019. THEN WHILE I WAS DRIVING ON A HIGHWAY IN JULY OF 2019 THE WINDSHIELD OF MY 2019 OUTBACK CRACKED AGAIN. SUBARU OUTBACK'S REPLACEMENT WINDSHIELDS ARE NO BETTER THAN THE ORIGINAL WINDSHIELDS. THEY ARE DEFECT AS WELL. MY 2019 SUBARU OUTBACK'S WINDSHIELD HAS CRACKED TWICE IN AN 14-MONTH PERIOD.
Additional Notes:
I PURCHASED MY OUTBACK IN APRIL OF 2019. WHILE I WAS DRIVING ON A HIGHWAY, MY OUTBACK'S WINDSHIELD CRACKED IN JUNE OF 2019 AND MY LOCAL SUBARU DEALERSHIP REPLACED THE WINDSHIELD DURING THE SUMMER OF 2019. THEN WHILE I WAS DRIVING ON A HIGHWAY IN JULY OF 2019 THE WINDSHIELD OF MY 2019 OUTBACK CRACKED AGAIN. SUBARU OUTBACK'S REPLACEMENT WINDSHIELDS ARE NO BETTER THAN THE ORIGINAL WINDSHIELDS. THEY ARE DEFECT AS WELL. MY 2019 SUBARU OUTBACK'S WINDSHIELD HAS CRACKED TWICE IN AN 14-MONTH PERIOD.
Mfg Campaign: 11385744
Recall Date: Dec 31, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED MY OUTBACK IN APRIL OF 2019. WHILE I WAS DRIVING ON A HIGHWAY, MY OUTBACK'S WINDSHIELD CRACKED IN JUNE OF 2019 AND MY LOCAL SUBARU DEALERSHIP REPLACED THE WINDSHIELD DURING THE SUMMER OF 2019. THEN WHILE I WAS DRIVING ON A HIGHWAY IN JULY OF 2019 THE WINDSHIELD OF MY 2019 OUTBACK CRACKED AGAIN. SUBARU OUTBACK'S REPLACEMENT WINDSHIELDS ARE NO BETTER THAN THE ORIGINAL WINDSHIELDS. THEY ARE DEFECT AS WELL. MY 2019 SUBARU OUTBACK'S WINDSHIELD HAS CRACKED TWICE IN AN 14-MONTH PERIOD.
Corrective Action:
I PURCHASED MY OUTBACK IN APRIL OF 2019. WHILE I WAS DRIVING ON A HIGHWAY, MY OUTBACK'S WINDSHIELD CRACKED IN JUNE OF 2019 AND MY LOCAL SUBARU DEALERSHIP REPLACED THE WINDSHIELD DURING THE SUMMER OF 2019. THEN WHILE I WAS DRIVING ON A HIGHWAY IN JULY OF 2019 THE WINDSHIELD OF MY 2019 OUTBACK CRACKED AGAIN. SUBARU OUTBACK'S REPLACEMENT WINDSHIELDS ARE NO BETTER THAN THE ORIGINAL WINDSHIELDS. THEY ARE DEFECT AS WELL. MY 2019 SUBARU OUTBACK'S WINDSHIELD HAS CRACKED TWICE IN AN 14-MONTH PERIOD.
Additional Notes:
I PURCHASED MY OUTBACK IN APRIL OF 2019. WHILE I WAS DRIVING ON A HIGHWAY, MY OUTBACK'S WINDSHIELD CRACKED IN JUNE OF 2019 AND MY LOCAL SUBARU DEALERSHIP REPLACED THE WINDSHIELD DURING THE SUMMER OF 2019. THEN WHILE I WAS DRIVING ON A HIGHWAY IN JULY OF 2019 THE WINDSHIELD OF MY 2019 OUTBACK CRACKED AGAIN. SUBARU OUTBACK'S REPLACEMENT WINDSHIELDS ARE NO BETTER THAN THE ORIGINAL WINDSHIELDS. THEY ARE DEFECT AS WELL. MY 2019 SUBARU OUTBACK'S WINDSHIELD HAS CRACKED TWICE IN AN 14-MONTH PERIOD.
Mfg Campaign: 11385744
Recall Date: Dec 31, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING IN THE RAIN THE WINDSHIELD CRACKED. THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (1100 S. EUCLID ST, FULLERTON, CA 92832, (714) 909-2363) AND THE FIRST TIME THEY TOLD THE CONTACT SHE WOULD HAVE TO PAY FOR THE REPAIRS ON HER OWN. THE SECOND TIME THE FAILURE OCCURRED, THE DEALER REPAIRED THE WINDSHIELD. THE ISSUE HAS OCCURRED FOR THE THIRD TIME WITH THE WINDSHIELD GLASS BEING A SPECIAL GLASS CALLED EYESIGHT GLASS WITH SENSORS IN THE ACTUAL GLASS. THE REPAIRS HAD TO BE PERFORMED AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING IN THE RAIN THE WINDSHIELD CRACKED. THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (1100 S. EUCLID ST, FULLERTON, CA 92832, (714) 909-2363) AND THE FIRST TIME THEY TOLD THE CONTACT SHE WOULD HAVE TO PAY FOR THE REPAIRS ON HER OWN. THE SECOND TIME THE FAILURE OCCURRED, THE DEALER REPAIRED THE WINDSHIELD. THE ISSUE HAS OCCURRED FOR THE THIRD TIME WITH THE WINDSHIELD GLASS BEING A SPECIAL GLASS CALLED EYESIGHT GLASS WITH SENSORS IN THE ACTUAL GLASS. THE REPAIRS HAD TO BE PERFORMED AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING IN THE RAIN THE WINDSHIELD CRACKED. THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (1100 S. EUCLID ST, FULLERTON, CA 92832, (714) 909-2363) AND THE FIRST TIME THEY TOLD THE CONTACT SHE WOULD HAVE TO PAY FOR THE REPAIRS ON HER OWN. THE SECOND TIME THE FAILURE OCCURRED, THE DEALER REPAIRED THE WINDSHIELD. THE ISSUE HAS OCCURRED FOR THE THIRD TIME WITH THE WINDSHIELD GLASS BEING A SPECIAL GLASS CALLED EYESIGHT GLASS WITH SENSORS IN THE ACTUAL GLASS. THE REPAIRS HAD TO BE PERFORMED AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 15,000.
Mfg Campaign: 11385429
Recall Date: Dec 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SPONTANEOUS CRACK IN WINDSHIELD. I AM THE ONLY DRIVER OF THE CAR. IT WASN'T HIT BY GRAVEL OR ANYTHING. CRACK JUST APPEARED ONE DAY ABOVE AND BEHIND THE REAR VIEW MIRROR. WILL NEED TO HAVE THE EYESIGHT SAFETY FEATURES RECALIBRATED WHEN I HAVE THE WINDSHIELD REPLACED.
Corrective Action:
SPONTANEOUS CRACK IN WINDSHIELD. I AM THE ONLY DRIVER OF THE CAR. IT WASN'T HIT BY GRAVEL OR ANYTHING. CRACK JUST APPEARED ONE DAY ABOVE AND BEHIND THE REAR VIEW MIRROR. WILL NEED TO HAVE THE EYESIGHT SAFETY FEATURES RECALIBRATED WHEN I HAVE THE WINDSHIELD REPLACED.
Additional Notes:
SPONTANEOUS CRACK IN WINDSHIELD. I AM THE ONLY DRIVER OF THE CAR. IT WASN'T HIT BY GRAVEL OR ANYTHING. CRACK JUST APPEARED ONE DAY ABOVE AND BEHIND THE REAR VIEW MIRROR. WILL NEED TO HAVE THE EYESIGHT SAFETY FEATURES RECALIBRATED WHEN I HAVE THE WINDSHIELD REPLACED.
Mfg Campaign: 11385520
Recall Date: Dec 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE HAS LESS THAN 12000 MILES ON IT. BATTERY KEEPS DYING. WE CARRY A JUMPER CABLE AND A BATTERY CHARGER ALL THE TIME. DEALER REFUSED TO CHANGE THE BATTERY IN JUNE 2020 (IN FORT COLLINS, COLORADO), DEALER SIMPLY CHARGED THE BATTERY. WE DON'T KNOW IF IT IS AN ALTERNATOR PROBLEM, A BATTERY PROBLEM, OR OTHER ELECTRICAL SYSTEMS COMPONENTS THAT KEEP DRAINING BATTERY WHEN THE VEHICLE IS PARKED. THIS HAD MADE THE CAR MOST UNRELIABLE. THIS IS AN ONGOING PROBLEM, PERSISTING FOR OVER THE PAST 8 MONTHS.
Corrective Action:
THE VEHICLE HAS LESS THAN 12000 MILES ON IT. BATTERY KEEPS DYING. WE CARRY A JUMPER CABLE AND A BATTERY CHARGER ALL THE TIME. DEALER REFUSED TO CHANGE THE BATTERY IN JUNE 2020 (IN FORT COLLINS, COLORADO), DEALER SIMPLY CHARGED THE BATTERY. WE DON'T KNOW IF IT IS AN ALTERNATOR PROBLEM, A BATTERY PROBLEM, OR OTHER ELECTRICAL SYSTEMS COMPONENTS THAT KEEP DRAINING BATTERY WHEN THE VEHICLE IS PARKED. THIS HAD MADE THE CAR MOST UNRELIABLE. THIS IS AN ONGOING PROBLEM, PERSISTING FOR OVER THE PAST 8 MONTHS.
Additional Notes:
THE VEHICLE HAS LESS THAN 12000 MILES ON IT. BATTERY KEEPS DYING. WE CARRY A JUMPER CABLE AND A BATTERY CHARGER ALL THE TIME. DEALER REFUSED TO CHANGE THE BATTERY IN JUNE 2020 (IN FORT COLLINS, COLORADO), DEALER SIMPLY CHARGED THE BATTERY. WE DON'T KNOW IF IT IS AN ALTERNATOR PROBLEM, A BATTERY PROBLEM, OR OTHER ELECTRICAL SYSTEMS COMPONENTS THAT KEEP DRAINING BATTERY WHEN THE VEHICLE IS PARKED. THIS HAD MADE THE CAR MOST UNRELIABLE. THIS IS AN ONGOING PROBLEM, PERSISTING FOR OVER THE PAST 8 MONTHS.
Mfg Campaign: 11385139
Recall Date: Dec 27, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.
Corrective Action:
VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.
Additional Notes:
VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.
Mfg Campaign: 11385048
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.
Corrective Action:
VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.
Additional Notes:
VEHICLE WILL NOT START ON NUMEROUS OCCASIONS. WE REPLACED THE BATTERY, BUT PROBLEM CONTINUES. SEVERAL ATTEMPTS TO GET PROBLEM CORRECTED BY DEALERSHIP SERVICE DEPARTMENT HAVE FAILED. PROBLEM HAS OCCURRED FOR MORE THAT 5 MONTHS NOW.
Mfg Campaign: 11385048
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE PURCHASING USED, JUNE 2020, THE ELECTRICAL SYSTEM DRAINED THE BATTERY DEAD. BATTERY WAS REPLACED THE FIRST TIME BUT IT HAS OCCURRED A SECOND TIME SINCE.
Corrective Action:
SINCE PURCHASING USED, JUNE 2020, THE ELECTRICAL SYSTEM DRAINED THE BATTERY DEAD. BATTERY WAS REPLACED THE FIRST TIME BUT IT HAS OCCURRED A SECOND TIME SINCE.
Additional Notes:
SINCE PURCHASING USED, JUNE 2020, THE ELECTRICAL SYSTEM DRAINED THE BATTERY DEAD. BATTERY WAS REPLACED THE FIRST TIME BUT IT HAS OCCURRED A SECOND TIME SINCE.
Mfg Campaign: 11384871
Recall Date: Dec 24, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2019 SUBARU OUTBACK BATTERY HAS DIED MULTIPLE TIMES ON ME. I PREVIOUSLY HAD A 2017 SUBARU OUTBACK AND HAD NO ISSUES AT ALL WITH THE BATTERY. THE FIRST TIME THE BATTERY DIED, MY NEIGHBOR WAS ABLE TO JUMP START THE BATTERY. IT HAS HAPPENED 4 MORE TIMES AND HAD TO CONTACT SUBARU ROADSIDE ASSISTANCE TO GET MY BATTERY JUMPSTARTED. IT SEEMS THAT THE ELECTRICAL PROBLEM IS WITH THE LIFTGATE. A COUPLE OF TIMES I'VE COME OUT TO START MY CAR AND THE LIFTGATE IS UP, BATTERY IS DEAD. THE LIFTGATE ALSO MYSTERIOUSLY OPENED ON ME ONCE DURING A ROADTRIP TO GATLINBURG WITH MY VEHICLE LOCKED. OTHER TIMES WHEN THE LIFTGATE IS CLOSED AND BATTERY IS DEAD, AFTER JUMPSTARTING, I CAN HEAR THE CAR TRY TO PULL THE TAILGATE TIGHT LIKE IT THOUGHT THE TAILGATE WAS OPEN. THE LAST TIME THAT I HAD MY BATTERY JUMPED, I WAS OUTSIDE THE CAR. AS SOON AS THE CHARGER WAS CONNECTED TO THE BATTERY, ALL THE INTERIOR LIGHTS AND RADIO CAME ON. (INSTRUMENT PANEL, DOME LIGHTS, ETC.) ALL THE DOORS WERE SHUT, AND I HAD NOT PUSHED A BUTTON TO GET THIS TO OCCUR. THAT, TO ME, DEFINITELY POINTS OUT AN ELECTRICAL ISSUE. FROM WHAT I'VE SEEN ON THE INTERNET, IT SEEMS THAT SUBARU HAS AN ISSUE WHERE THE COMPUTER CONTINUALLY SENDS A REQUEST TO THE TAILGATE TO ENSURE THAT IT IS CLOSED. THIS SEEMS TO BE WHAT IS KILLING THE BATTERY. THERE HAVE BEEN CAMPERS STRANDED WITH A DEAD BATTERY DUE TO TAILGATE OPEN AND TENT ATTACHED TO THE CAR. THIS SEEMS TO CONTRADICT SUBARU OUTBACK'S BUILD FOR OUTDOOR ADVENTURE. I'VE CONTACTED ROMAIN SUBARU IN EVANSVILLE MULTIPLE TIMES ABOUT THIS ISSUE, AND THEY CAN'T EVEN FIND MY NAME IN THEIR RECORDS, CLAIMING THAT MY VIN BELONGS TO SOMEONE ELSE. IT'S REALLY ODD BECAUSE I'VE PURCHASED 3 VEHICLES FROM THEM. I'VE YET TO GET THEM TO ADDRESS THE ISSUE. I DON'T WANT THEM TO REPLACE THE BATTERY SINCE THIS WILL NOT RESOLVE THE ISSUE.
Corrective Action:
MY 2019 SUBARU OUTBACK BATTERY HAS DIED MULTIPLE TIMES ON ME. I PREVIOUSLY HAD A 2017 SUBARU OUTBACK AND HAD NO ISSUES AT ALL WITH THE BATTERY. THE FIRST TIME THE BATTERY DIED, MY NEIGHBOR WAS ABLE TO JUMP START THE BATTERY. IT HAS HAPPENED 4 MORE TIMES AND HAD TO CONTACT SUBARU ROADSIDE ASSISTANCE TO GET MY BATTERY JUMPSTARTED. IT SEEMS THAT THE ELECTRICAL PROBLEM IS WITH THE LIFTGATE. A COUPLE OF TIMES I'VE COME OUT TO START MY CAR AND THE LIFTGATE IS UP, BATTERY IS DEAD. THE LIFTGATE ALSO MYSTERIOUSLY OPENED ON ME ONCE DURING A ROADTRIP TO GATLINBURG WITH MY VEHICLE LOCKED. OTHER TIMES WHEN THE LIFTGATE IS CLOSED AND BATTERY IS DEAD, AFTER JUMPSTARTING, I CAN HEAR THE CAR TRY TO PULL THE TAILGATE TIGHT LIKE IT THOUGHT THE TAILGATE WAS OPEN. THE LAST TIME THAT I HAD MY BATTERY JUMPED, I WAS OUTSIDE THE CAR. AS SOON AS THE CHARGER WAS CONNECTED TO THE BATTERY, ALL THE INTERIOR LIGHTS AND RADIO CAME ON. (INSTRUMENT PANEL, DOME LIGHTS, ETC.) ALL THE DOORS WERE SHUT, AND I HAD NOT PUSHED A BUTTON TO GET THIS TO OCCUR. THAT, TO ME, DEFINITELY POINTS OUT AN ELECTRICAL ISSUE. FROM WHAT I'VE SEEN ON THE INTERNET, IT SEEMS THAT SUBARU HAS AN ISSUE WHERE THE COMPUTER CONTINUALLY SENDS A REQUEST TO THE TAILGATE TO ENSURE THAT IT IS CLOSED. THIS SEEMS TO BE WHAT IS KILLING THE BATTERY. THERE HAVE BEEN CAMPERS STRANDED WITH A DEAD BATTERY DUE TO TAILGATE OPEN AND TENT ATTACHED TO THE CAR. THIS SEEMS TO CONTRADICT SUBARU OUTBACK'S BUILD FOR OUTDOOR ADVENTURE. I'VE CONTACTED ROMAIN SUBARU IN EVANSVILLE MULTIPLE TIMES ABOUT THIS ISSUE, AND THEY CAN'T EVEN FIND MY NAME IN THEIR RECORDS, CLAIMING THAT MY VIN BELONGS TO SOMEONE ELSE. IT'S REALLY ODD BECAUSE I'VE PURCHASED 3 VEHICLES FROM THEM. I'VE YET TO GET THEM TO ADDRESS THE ISSUE. I DON'T WANT THEM TO REPLACE THE BATTERY SINCE THIS WILL NOT RESOLVE THE ISSUE.
Additional Notes:
MY 2019 SUBARU OUTBACK BATTERY HAS DIED MULTIPLE TIMES ON ME. I PREVIOUSLY HAD A 2017 SUBARU OUTBACK AND HAD NO ISSUES AT ALL WITH THE BATTERY. THE FIRST TIME THE BATTERY DIED, MY NEIGHBOR WAS ABLE TO JUMP START THE BATTERY. IT HAS HAPPENED 4 MORE TIMES AND HAD TO CONTACT SUBARU ROADSIDE ASSISTANCE TO GET MY BATTERY JUMPSTARTED. IT SEEMS THAT THE ELECTRICAL PROBLEM IS WITH THE LIFTGATE. A COUPLE OF TIMES I'VE COME OUT TO START MY CAR AND THE LIFTGATE IS UP, BATTERY IS DEAD. THE LIFTGATE ALSO MYSTERIOUSLY OPENED ON ME ONCE DURING A ROADTRIP TO GATLINBURG WITH MY VEHICLE LOCKED. OTHER TIMES WHEN THE LIFTGATE IS CLOSED AND BATTERY IS DEAD, AFTER JUMPSTARTING, I CAN HEAR THE CAR TRY TO PULL THE TAILGATE TIGHT LIKE IT THOUGHT THE TAILGATE WAS OPEN. THE LAST TIME THAT I HAD MY BATTERY JUMPED, I WAS OUTSIDE THE CAR. AS SOON AS THE CHARGER WAS CONNECTED TO THE BATTERY, ALL THE INTERIOR LIGHTS AND RADIO CAME ON. (INSTRUMENT PANEL, DOME LIGHTS, ETC.) ALL THE DOORS WERE SHUT, AND I HAD NOT PUSHED A BUTTON TO GET THIS TO OCCUR. THAT, TO ME, DEFINITELY POINTS OUT AN ELECTRICAL ISSUE. FROM WHAT I'VE SEEN ON THE INTERNET, IT SEEMS THAT SUBARU HAS AN ISSUE WHERE THE COMPUTER CONTINUALLY SENDS A REQUEST TO THE TAILGATE TO ENSURE THAT IT IS CLOSED. THIS SEEMS TO BE WHAT IS KILLING THE BATTERY. THERE HAVE BEEN CAMPERS STRANDED WITH A DEAD BATTERY DUE TO TAILGATE OPEN AND TENT ATTACHED TO THE CAR. THIS SEEMS TO CONTRADICT SUBARU OUTBACK'S BUILD FOR OUTDOOR ADVENTURE. I'VE CONTACTED ROMAIN SUBARU IN EVANSVILLE MULTIPLE TIMES ABOUT THIS ISSUE, AND THEY CAN'T EVEN FIND MY NAME IN THEIR RECORDS, CLAIMING THAT MY VIN BELONGS TO SOMEONE ELSE. IT'S REALLY ODD BECAUSE I'VE PURCHASED 3 VEHICLES FROM THEM. I'VE YET TO GET THEM TO ADDRESS THE ISSUE. I DON'T WANT THEM TO REPLACE THE BATTERY SINCE THIS WILL NOT RESOLVE THE ISSUE.
Mfg Campaign: 11384518
Recall Date: Dec 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT THE CRACK WAS LOCATED IN THE UPPER MIDDLE SECTION OF THE WINDSHIELD. THE CONTACT INDICATED THAT THE CRACK OCCURRED WHILE THE VEHICLE WAS PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER WOULD LIKE TO CANCEL COMPLAINT.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT THE CRACK WAS LOCATED IN THE UPPER MIDDLE SECTION OF THE WINDSHIELD. THE CONTACT INDICATED THAT THE CRACK OCCURRED WHILE THE VEHICLE WAS PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER WOULD LIKE TO CANCEL COMPLAINT.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT THE CRACK WAS LOCATED IN THE UPPER MIDDLE SECTION OF THE WINDSHIELD. THE CONTACT INDICATED THAT THE CRACK OCCURRED WHILE THE VEHICLE WAS PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER WOULD LIKE TO CANCEL COMPLAINT.*JB
Mfg Campaign: 11384572
Recall Date: Dec 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE DEVELOPED TWO SPONTANEOUS CRACKS IN OUR WINDSHIELD. THE VEHICLE WAS STATIONARY, PARKED IN OUR GARAGE. NO DEBRIS HIT THE WINDSHIELD AT ANY TIME. THE CRACKS BEGIN UNDER/AT THE DRIVER SIDE NEAR/UNDER THE WIPER UNIT. (THE CRACKS ESSENTIALLY FORM A WIDE "V" ONE CRACK TOWARD THE PASSENGER SIDE IS QUITE LONG AND GROWING, THE OTHER IS SHORT - ABOUT 3" NOW ALSO GROWING). THE LOCATION OF THE BEGINNING OF THE CRACK/S IS UNDER THE LEVEL OF THE HOOD OF THE CAR, WHICH WOULD ALSO MAKE IT NEAR IMPOSSIBLE FOR THE CRACK TO BE DUE TO A PEBBLE, GRAVEL, ETC.
Corrective Action:
WE DEVELOPED TWO SPONTANEOUS CRACKS IN OUR WINDSHIELD. THE VEHICLE WAS STATIONARY, PARKED IN OUR GARAGE. NO DEBRIS HIT THE WINDSHIELD AT ANY TIME. THE CRACKS BEGIN UNDER/AT THE DRIVER SIDE NEAR/UNDER THE WIPER UNIT. (THE CRACKS ESSENTIALLY FORM A WIDE "V" ONE CRACK TOWARD THE PASSENGER SIDE IS QUITE LONG AND GROWING, THE OTHER IS SHORT - ABOUT 3" NOW ALSO GROWING). THE LOCATION OF THE BEGINNING OF THE CRACK/S IS UNDER THE LEVEL OF THE HOOD OF THE CAR, WHICH WOULD ALSO MAKE IT NEAR IMPOSSIBLE FOR THE CRACK TO BE DUE TO A PEBBLE, GRAVEL, ETC.
Additional Notes:
WE DEVELOPED TWO SPONTANEOUS CRACKS IN OUR WINDSHIELD. THE VEHICLE WAS STATIONARY, PARKED IN OUR GARAGE. NO DEBRIS HIT THE WINDSHIELD AT ANY TIME. THE CRACKS BEGIN UNDER/AT THE DRIVER SIDE NEAR/UNDER THE WIPER UNIT. (THE CRACKS ESSENTIALLY FORM A WIDE "V" ONE CRACK TOWARD THE PASSENGER SIDE IS QUITE LONG AND GROWING, THE OTHER IS SHORT - ABOUT 3" NOW ALSO GROWING). THE LOCATION OF THE BEGINNING OF THE CRACK/S IS UNDER THE LEVEL OF THE HOOD OF THE CAR, WHICH WOULD ALSO MAKE IT NEAR IMPOSSIBLE FOR THE CRACK TO BE DUE TO A PEBBLE, GRAVEL, ETC.
Mfg Campaign: 11384256
Recall Date: Dec 20, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE DEVELOPED TWO SPONTANEOUS CRACKS IN OUR WINDSHIELD. THE VEHICLE WAS STATIONARY, PARKED IN OUR GARAGE. NO DEBRIS HIT THE WINDSHIELD AT ANY TIME. THE CRACKS BEGIN UNDER/AT THE DRIVER SIDE NEAR/UNDER THE WIPER UNIT. (THE CRACKS ESSENTIALLY FORM A WIDE "V" ONE CRACK TOWARD THE PASSENGER SIDE IS QUITE LONG AND GROWING, THE OTHER IS SHORT - ABOUT 3" NOW ALSO GROWING). THE LOCATION OF THE BEGINNING OF THE CRACK/S IS UNDER THE LEVEL OF THE HOOD OF THE CAR, WHICH WOULD ALSO MAKE IT NEAR IMPOSSIBLE FOR THE CRACK TO BE DUE TO A PEBBLE, GRAVEL, ETC.
Corrective Action:
WE DEVELOPED TWO SPONTANEOUS CRACKS IN OUR WINDSHIELD. THE VEHICLE WAS STATIONARY, PARKED IN OUR GARAGE. NO DEBRIS HIT THE WINDSHIELD AT ANY TIME. THE CRACKS BEGIN UNDER/AT THE DRIVER SIDE NEAR/UNDER THE WIPER UNIT. (THE CRACKS ESSENTIALLY FORM A WIDE "V" ONE CRACK TOWARD THE PASSENGER SIDE IS QUITE LONG AND GROWING, THE OTHER IS SHORT - ABOUT 3" NOW ALSO GROWING). THE LOCATION OF THE BEGINNING OF THE CRACK/S IS UNDER THE LEVEL OF THE HOOD OF THE CAR, WHICH WOULD ALSO MAKE IT NEAR IMPOSSIBLE FOR THE CRACK TO BE DUE TO A PEBBLE, GRAVEL, ETC.
Additional Notes:
WE DEVELOPED TWO SPONTANEOUS CRACKS IN OUR WINDSHIELD. THE VEHICLE WAS STATIONARY, PARKED IN OUR GARAGE. NO DEBRIS HIT THE WINDSHIELD AT ANY TIME. THE CRACKS BEGIN UNDER/AT THE DRIVER SIDE NEAR/UNDER THE WIPER UNIT. (THE CRACKS ESSENTIALLY FORM A WIDE "V" ONE CRACK TOWARD THE PASSENGER SIDE IS QUITE LONG AND GROWING, THE OTHER IS SHORT - ABOUT 3" NOW ALSO GROWING). THE LOCATION OF THE BEGINNING OF THE CRACK/S IS UNDER THE LEVEL OF THE HOOD OF THE CAR, WHICH WOULD ALSO MAKE IT NEAR IMPOSSIBLE FOR THE CRACK TO BE DUE TO A PEBBLE, GRAVEL, ETC.
Mfg Campaign: 11384256
Recall Date: Dec 20, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Corrective Action:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Additional Notes:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Mfg Campaign: 11383879
Recall Date: Dec 17, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Corrective Action:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Additional Notes:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Mfg Campaign: 11383879
Recall Date: Dec 17, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Corrective Action:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Additional Notes:
SUBARU OUTBACK 2019 IS UNDER WARRANTY - PURCHASED 4-6-2019 12/3/2020 CAR WHICH IS IN THE GARAGE WOULD NOT START. BATTERY WAS DEAD/DRAINED,INDICATOR LIGHT WAS ON. WENT BACK OUT AND TRIED IT AGAIN AND JUST CLICKS WOULD NOT START. 2. CALLED SERVICE DEPARTMENT AND THEY RECOMMENDED THAT I CALL ROADSIDE ASSISTANCE TO JUMP AND START THE BATTERY GOT CAR STARTED, LET IT RUN FOR 40 MINUTES. THEY DID NOT CHECK THE ALTERNATOR BUT WE ASKED THEM TO. TURNED THE CAR OFF AFTER 40 MINUTES AND PUT THE CAR BACK IN THE GARAGE.- 12/4/2020 - MORNING - CAR STARTED, WENT TO MY DESTINATION. RETURNED HOME, TURNED OFF THE CAR NOTICED CLICKING SOUNDS FOR 5 MIN WHICH I HAD NEVER HEARD BEFORE. 12/4/2020. CALLED CAR SERVICE DEPARTMENT: THEY RECOMMENDED TO BRING THE CAR TO CHECK THE BATTERY ETC. WHICH I DID.. NOTE: BETWEEN DEC 4 AND DEC 13 HAVE BEEN DRIVING THE CAR REGULARLY. DEC. 13, 2020 - SUNDAY - 2ND TIME CAR WOULD NOT START DROVE CAR TO GROCERY STORE. CAME OUT OF STORE .. CAR WOULD NOT START. CALLED ROADSIDE ASSIST. JUMP START MY CAR. AFTER JUMP START CAR, I DROVE CAR AT LEAST 1/2 HR TO 45 MIN AND CAME HOME, LEFT THE CAR RUNNING IN THE DRIVEWAY FOR AT LEAST 45 MI . CAME HOME AND SET UP AN APPOINT AT SERVICE DEALERSHIP FOR 11:30 ON DECEMBER 14. DEC. 14, 2020 - MONDAY -DROVE HOME FROM DEALERSHIP, CONTINUED TO DRIVE CAR FOR A F ABOUT 25 MILES. ARRIVED HOME - TURNED THE CAR OFF FOR A PERIOD OF TIME. WHEN I TRIED TO START CAR TO PARK IT IN THE GARAGE, CAR STARTED BUT THE STARTER MOTOR WAS VERY SLUGGISH AT THE ONSET. DEC 16, 2020 - TRIED TO START THE CAR WHICH IS IN THE GARAGE AND IT WOULD NOT START, TOTALLY DEAD ..NO LIGHTS. SEND ATTACHED LETTER TO MANAGER OF SERVICE. NO RESPONSE YET.
Mfg Campaign: 11383879
Recall Date: Dec 17, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AT THE PASSENGER SIDE BOTTOM AS THE CRACK TRAVELED UP THE WINDSHIELD. I DID NOT NOTICE ANYTHING HIT IT.
Corrective Action:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AT THE PASSENGER SIDE BOTTOM AS THE CRACK TRAVELED UP THE WINDSHIELD. I DID NOT NOTICE ANYTHING HIT IT.
Additional Notes:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AT THE PASSENGER SIDE BOTTOM AS THE CRACK TRAVELED UP THE WINDSHIELD. I DID NOT NOTICE ANYTHING HIT IT.
Mfg Campaign: 11383529
Recall Date: Dec 15, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AT THE PASSENGER SIDE BOTTOM AS THE CRACK TRAVELED UP THE WINDSHIELD. I DID NOT NOTICE ANYTHING HIT IT.
Corrective Action:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AT THE PASSENGER SIDE BOTTOM AS THE CRACK TRAVELED UP THE WINDSHIELD. I DID NOT NOTICE ANYTHING HIT IT.
Additional Notes:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AT THE PASSENGER SIDE BOTTOM AS THE CRACK TRAVELED UP THE WINDSHIELD. I DID NOT NOTICE ANYTHING HIT IT.
Mfg Campaign: 11383529
Recall Date: Dec 15, 2020
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