Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHEN DRIVING ON HIGHWAY FROM 40-70 MPH, AND MAKING A TURN TO RIGHT OR LEFT, THE STEERING WILL SUDDENLY OVER STEER TOWARDS THE DIRECTION OF THE TURN, GIVING A FEELING OF LOSS OF CONNECTION BETWEEN STEERING WHEEL AND THE CAR'S WHEELS. FEELS LIKE TOO MUCH PLAY IN STEERING WHEEL. HAVE TO OVER CORRECT THE OTHER DIRECTION TO GET STEERING FEEL AND CORRECT DIRECTION FOR THE CAR BACK. DANGEROUS.
Corrective Action:
WHEN DRIVING ON HIGHWAY FROM 40-70 MPH, AND MAKING A TURN TO RIGHT OR LEFT, THE STEERING WILL SUDDENLY OVER STEER TOWARDS THE DIRECTION OF THE TURN, GIVING A FEELING OF LOSS OF CONNECTION BETWEEN STEERING WHEEL AND THE CAR'S WHEELS. FEELS LIKE TOO MUCH PLAY IN STEERING WHEEL. HAVE TO OVER CORRECT THE OTHER DIRECTION TO GET STEERING FEEL AND CORRECT DIRECTION FOR THE CAR BACK. DANGEROUS.
Additional Notes:
WHEN DRIVING ON HIGHWAY FROM 40-70 MPH, AND MAKING A TURN TO RIGHT OR LEFT, THE STEERING WILL SUDDENLY OVER STEER TOWARDS THE DIRECTION OF THE TURN, GIVING A FEELING OF LOSS OF CONNECTION BETWEEN STEERING WHEEL AND THE CAR'S WHEELS. FEELS LIKE TOO MUCH PLAY IN STEERING WHEEL. HAVE TO OVER CORRECT THE OTHER DIRECTION TO GET STEERING FEEL AND CORRECT DIRECTION FOR THE CAR BACK. DANGEROUS.
Mfg Campaign: 11233962
Recall Date: Jul 22, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CERTIFIED SUBARU WINDSHIELDS ARE TOO THIN. THEY BREAK WITH LITTLE TO NO IMPACT. I'VE HAD TO REPLACE TWO SO FAR WITH ONLY 3400 MILES ON THE ODOMETER. HAVE I MENTIONED HOW EXPENSIVE THESE WINDSHIELDS ARE TO REPLACE, UPWARDS OF $1600. I KNOW SUBARU HAD A PREVIOUS GLASS RECALL, BUT SOMEONE NEEDS TO LOOK, INTO THE 2019 WINDSHIELDS.
Corrective Action:
THE CERTIFIED SUBARU WINDSHIELDS ARE TOO THIN. THEY BREAK WITH LITTLE TO NO IMPACT. I'VE HAD TO REPLACE TWO SO FAR WITH ONLY 3400 MILES ON THE ODOMETER. HAVE I MENTIONED HOW EXPENSIVE THESE WINDSHIELDS ARE TO REPLACE, UPWARDS OF $1600. I KNOW SUBARU HAD A PREVIOUS GLASS RECALL, BUT SOMEONE NEEDS TO LOOK, INTO THE 2019 WINDSHIELDS.
Additional Notes:
THE CERTIFIED SUBARU WINDSHIELDS ARE TOO THIN. THEY BREAK WITH LITTLE TO NO IMPACT. I'VE HAD TO REPLACE TWO SO FAR WITH ONLY 3400 MILES ON THE ODOMETER. HAVE I MENTIONED HOW EXPENSIVE THESE WINDSHIELDS ARE TO REPLACE, UPWARDS OF $1600. I KNOW SUBARU HAD A PREVIOUS GLASS RECALL, BUT SOMEONE NEEDS TO LOOK, INTO THE 2019 WINDSHIELDS.
Mfg Campaign: 11233572
Recall Date: Jul 20, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT WINDSHIELD SUSTAINED A SMALL CHIP IN THE UPPER AREA BEHIND THE REARVIEW MIRROR AND HAS SUBSEQUENTLY TURNED INTO A HUGE CRACK EXTENDING ACROSS AND DOWN THE PASSENGER SIDE. THERE WAS A PREVIOUS CLASS ACTION LAWSUIT FOR THE 15-16 OUTBACKS REGARDING THE WINDSHIELD. THE FACT THAT THE WINDSHIELD IS CRACKING THIS EASILY FROM A SMALL CHIP LEADS ME TO BELIEVE THAT THEY DID NOT FIX THE ISSUES FROM THE PREVIOUS 15-16 MODEL YEAR WINDSHIELD DESIGN.
Corrective Action:
FRONT WINDSHIELD SUSTAINED A SMALL CHIP IN THE UPPER AREA BEHIND THE REARVIEW MIRROR AND HAS SUBSEQUENTLY TURNED INTO A HUGE CRACK EXTENDING ACROSS AND DOWN THE PASSENGER SIDE. THERE WAS A PREVIOUS CLASS ACTION LAWSUIT FOR THE 15-16 OUTBACKS REGARDING THE WINDSHIELD. THE FACT THAT THE WINDSHIELD IS CRACKING THIS EASILY FROM A SMALL CHIP LEADS ME TO BELIEVE THAT THEY DID NOT FIX THE ISSUES FROM THE PREVIOUS 15-16 MODEL YEAR WINDSHIELD DESIGN.
Additional Notes:
FRONT WINDSHIELD SUSTAINED A SMALL CHIP IN THE UPPER AREA BEHIND THE REARVIEW MIRROR AND HAS SUBSEQUENTLY TURNED INTO A HUGE CRACK EXTENDING ACROSS AND DOWN THE PASSENGER SIDE. THERE WAS A PREVIOUS CLASS ACTION LAWSUIT FOR THE 15-16 OUTBACKS REGARDING THE WINDSHIELD. THE FACT THAT THE WINDSHIELD IS CRACKING THIS EASILY FROM A SMALL CHIP LEADS ME TO BELIEVE THAT THEY DID NOT FIX THE ISSUES FROM THE PREVIOUS 15-16 MODEL YEAR WINDSHIELD DESIGN.
Mfg Campaign: 11232585
Recall Date: Jul 16, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SPONTANEOUS WINDSHIELD CRACK THAT ORIGINATED DIRECTING UNDERNEATH WINDSHIELD WIPER ON PASSENGER SIDE WHILE PARKED OUTSIDE. WINDSHIELD WAS CLEANED HOURS BEFORE CRACK APPEARED, AND NO IMPERFECTIONS WERE OBSERVED; VEHICLE NOT DRIVEN OR MOVED. GOT IN VEHICLE IN EVENING AND CRACK WAS PRESENT EXPANDING ALMOST THE ENTIRE SIDE OF PASSENGER VIEW.
Corrective Action:
SPONTANEOUS WINDSHIELD CRACK THAT ORIGINATED DIRECTING UNDERNEATH WINDSHIELD WIPER ON PASSENGER SIDE WHILE PARKED OUTSIDE. WINDSHIELD WAS CLEANED HOURS BEFORE CRACK APPEARED, AND NO IMPERFECTIONS WERE OBSERVED; VEHICLE NOT DRIVEN OR MOVED. GOT IN VEHICLE IN EVENING AND CRACK WAS PRESENT EXPANDING ALMOST THE ENTIRE SIDE OF PASSENGER VIEW.
Additional Notes:
SPONTANEOUS WINDSHIELD CRACK THAT ORIGINATED DIRECTING UNDERNEATH WINDSHIELD WIPER ON PASSENGER SIDE WHILE PARKED OUTSIDE. WINDSHIELD WAS CLEANED HOURS BEFORE CRACK APPEARED, AND NO IMPERFECTIONS WERE OBSERVED; VEHICLE NOT DRIVEN OR MOVED. GOT IN VEHICLE IN EVENING AND CRACK WAS PRESENT EXPANDING ALMOST THE ENTIRE SIDE OF PASSENGER VIEW.
Mfg Campaign: 11231950
Recall Date: Jul 15, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY VEHICLE WAS PARKED IN MY DRIVEWAY. I CAME OUT OF MY HOME TO GET READY TO DRIVE WHEN I NOTICED THE WINDSHIELD CRACKED. IT BEGINS WITH A VERTICAL SPLIT OF THE GLASS WITH NO SIGN OF A POINT OF IMPACT FROM DEBRIS. CAUSE: UNKNOWN. I CALLED THE DEALERSHIP AND EXPLAINED THAT I HAD NOT BEEN DRIVING NOR HAD A ROCK HIT MY WINDSHIELD. THEY SAID THAT IT WOULD TAKE THEM A WEEK FOR THEM TO GET A REP AND SERVICE MANAGER TO INSPECT. THE CRACK HAD SINCE GROWN BY THE TIME THEY SAW THE VEHICLE. THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY TO REPLACE THE WINDSHEILD.
Corrective Action:
MY VEHICLE WAS PARKED IN MY DRIVEWAY. I CAME OUT OF MY HOME TO GET READY TO DRIVE WHEN I NOTICED THE WINDSHIELD CRACKED. IT BEGINS WITH A VERTICAL SPLIT OF THE GLASS WITH NO SIGN OF A POINT OF IMPACT FROM DEBRIS. CAUSE: UNKNOWN. I CALLED THE DEALERSHIP AND EXPLAINED THAT I HAD NOT BEEN DRIVING NOR HAD A ROCK HIT MY WINDSHIELD. THEY SAID THAT IT WOULD TAKE THEM A WEEK FOR THEM TO GET A REP AND SERVICE MANAGER TO INSPECT. THE CRACK HAD SINCE GROWN BY THE TIME THEY SAW THE VEHICLE. THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY TO REPLACE THE WINDSHEILD.
Additional Notes:
MY VEHICLE WAS PARKED IN MY DRIVEWAY. I CAME OUT OF MY HOME TO GET READY TO DRIVE WHEN I NOTICED THE WINDSHIELD CRACKED. IT BEGINS WITH A VERTICAL SPLIT OF THE GLASS WITH NO SIGN OF A POINT OF IMPACT FROM DEBRIS. CAUSE: UNKNOWN. I CALLED THE DEALERSHIP AND EXPLAINED THAT I HAD NOT BEEN DRIVING NOR HAD A ROCK HIT MY WINDSHIELD. THEY SAID THAT IT WOULD TAKE THEM A WEEK FOR THEM TO GET A REP AND SERVICE MANAGER TO INSPECT. THE CRACK HAD SINCE GROWN BY THE TIME THEY SAW THE VEHICLE. THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY TO REPLACE THE WINDSHEILD.
Mfg Campaign: 11232110
Recall Date: Jul 15, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PANEL ABOVE DRIVER PEDALS FELL OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO USE THE GAS OR BREAK PEDAL. THE PANEL WAS IMPROPERLY INSTALLED AND MISSING HOLDING CLIPS AND SCREWS.
Corrective Action:
PANEL ABOVE DRIVER PEDALS FELL OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO USE THE GAS OR BREAK PEDAL. THE PANEL WAS IMPROPERLY INSTALLED AND MISSING HOLDING CLIPS AND SCREWS.
Additional Notes:
PANEL ABOVE DRIVER PEDALS FELL OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO USE THE GAS OR BREAK PEDAL. THE PANEL WAS IMPROPERLY INSTALLED AND MISSING HOLDING CLIPS AND SCREWS.
Mfg Campaign: 11231804
Recall Date: Jul 14, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
OUR NEW 2019 OUTBACK EXPERIENCED A WINDSHIELD CRACK WHILE DRIVING WITHOUT ANY INDICATION OF IMPACT OF A FOREIGN OBJECT. THE CRACK APPEARED IMMEDIATELY AFTER TURNING ON THE DEFOG SYSTEM WHILE DRIVING. THE LOCAL DEALER INSISTED THAT THE CRACK WAS DUE TO OUTSIDE INFLUENCE AND NOT WINDSHIELD MATERIAL FAILURE. AFTER CONTACTING SUBARU OF AMERICA THE WINDSHIELD WAS REPAIRED AS A COURTESY AT THE DEALERSHIP.
Corrective Action:
OUR NEW 2019 OUTBACK EXPERIENCED A WINDSHIELD CRACK WHILE DRIVING WITHOUT ANY INDICATION OF IMPACT OF A FOREIGN OBJECT. THE CRACK APPEARED IMMEDIATELY AFTER TURNING ON THE DEFOG SYSTEM WHILE DRIVING. THE LOCAL DEALER INSISTED THAT THE CRACK WAS DUE TO OUTSIDE INFLUENCE AND NOT WINDSHIELD MATERIAL FAILURE. AFTER CONTACTING SUBARU OF AMERICA THE WINDSHIELD WAS REPAIRED AS A COURTESY AT THE DEALERSHIP.
Additional Notes:
OUR NEW 2019 OUTBACK EXPERIENCED A WINDSHIELD CRACK WHILE DRIVING WITHOUT ANY INDICATION OF IMPACT OF A FOREIGN OBJECT. THE CRACK APPEARED IMMEDIATELY AFTER TURNING ON THE DEFOG SYSTEM WHILE DRIVING. THE LOCAL DEALER INSISTED THAT THE CRACK WAS DUE TO OUTSIDE INFLUENCE AND NOT WINDSHIELD MATERIAL FAILURE. AFTER CONTACTING SUBARU OF AMERICA THE WINDSHIELD WAS REPAIRED AS A COURTESY AT THE DEALERSHIP.
Mfg Campaign: 11230708
Recall Date: Jul 10, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL ROCK HIT LOWER LEFT CORNER OF WINDSHIELD, APPROXIMATELY 2 INCHES FROM EDGE. CONTINUED DRIVING. SUDDENLY, ENTIRE WINDSHIELD CRACKED ACROSS APPROXIMATELY 70% OF GLASS WITHIN 5 MINUTES, OBSTRUCTING VIEW. INITIAL IMPACT WAS TINY CHIP, BARELY VISIBLE WITHOUT CLOSE INSPECTION. NORMAL DRIVING CONDITIONS, HIGHWAY, 60MPH, DRY ROAD & WEATHER, BEFORE SUNRISE. SINGLE OWNER VEHICLE, 10K MILES. COMPLAINT ALSO FILED WITH SUBARU.
Corrective Action:
SMALL ROCK HIT LOWER LEFT CORNER OF WINDSHIELD, APPROXIMATELY 2 INCHES FROM EDGE. CONTINUED DRIVING. SUDDENLY, ENTIRE WINDSHIELD CRACKED ACROSS APPROXIMATELY 70% OF GLASS WITHIN 5 MINUTES, OBSTRUCTING VIEW. INITIAL IMPACT WAS TINY CHIP, BARELY VISIBLE WITHOUT CLOSE INSPECTION. NORMAL DRIVING CONDITIONS, HIGHWAY, 60MPH, DRY ROAD & WEATHER, BEFORE SUNRISE. SINGLE OWNER VEHICLE, 10K MILES. COMPLAINT ALSO FILED WITH SUBARU.
Additional Notes:
SMALL ROCK HIT LOWER LEFT CORNER OF WINDSHIELD, APPROXIMATELY 2 INCHES FROM EDGE. CONTINUED DRIVING. SUDDENLY, ENTIRE WINDSHIELD CRACKED ACROSS APPROXIMATELY 70% OF GLASS WITHIN 5 MINUTES, OBSTRUCTING VIEW. INITIAL IMPACT WAS TINY CHIP, BARELY VISIBLE WITHOUT CLOSE INSPECTION. NORMAL DRIVING CONDITIONS, HIGHWAY, 60MPH, DRY ROAD & WEATHER, BEFORE SUNRISE. SINGLE OWNER VEHICLE, 10K MILES. COMPLAINT ALSO FILED WITH SUBARU.
Mfg Campaign: 11230389
Recall Date: Jul 9, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED NEW 2019 SUBARU OUTBACK. WHEN PARKED IN THE GARAGE OVERNIGHT AFTER JUST A COUPLE WEEKS A STRESS CRACK BEGAN TO FORM FROM THE TOP OF THE WINDSHIELD GOING DOWN. THE NEXT DAY IT WAS OUTSIDE ON A HOT DAY AND THE CRACK BEGAN TO GET WORSE. NO IMPACT ON WINDSHIELD FROM ROCK OR ANYTHING ELSE. MAY BE CAUSED FROM HEAT? VEHICLE WAS STATIONARY IN BOTH CASES.
Corrective Action:
PURCHASED NEW 2019 SUBARU OUTBACK. WHEN PARKED IN THE GARAGE OVERNIGHT AFTER JUST A COUPLE WEEKS A STRESS CRACK BEGAN TO FORM FROM THE TOP OF THE WINDSHIELD GOING DOWN. THE NEXT DAY IT WAS OUTSIDE ON A HOT DAY AND THE CRACK BEGAN TO GET WORSE. NO IMPACT ON WINDSHIELD FROM ROCK OR ANYTHING ELSE. MAY BE CAUSED FROM HEAT? VEHICLE WAS STATIONARY IN BOTH CASES.
Additional Notes:
PURCHASED NEW 2019 SUBARU OUTBACK. WHEN PARKED IN THE GARAGE OVERNIGHT AFTER JUST A COUPLE WEEKS A STRESS CRACK BEGAN TO FORM FROM THE TOP OF THE WINDSHIELD GOING DOWN. THE NEXT DAY IT WAS OUTSIDE ON A HOT DAY AND THE CRACK BEGAN TO GET WORSE. NO IMPACT ON WINDSHIELD FROM ROCK OR ANYTHING ELSE. MAY BE CAUSED FROM HEAT? VEHICLE WAS STATIONARY IN BOTH CASES.
Mfg Campaign: 11229755
Recall Date: Jul 6, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
JUST EXPERIENCED MY SECOND SPONTANEOUS CRACK WITHIN FOUR SIX MONTHS WHERE THE WINDSHIELD NEEDED TO BE REPLACED ON MY 2019 SUBARU OUTBACK. THE CRACK STARTS AT THE BOTTOM OF THE WINDSHIELD BELOW THE WIPER BLADES AND THE CRACK EXPANDS UPWARD APPROXIMATELY 12-18 INCHES. IT IS BEYOND MESHY THESE WINDSHIELDS HAVE TO BE REPLACED SO OFTEN AND IT IS MY OPINION THEY ARE MADE WITH MATERIALS THAT CANNOT STAND UP TO DAY TO DAY TEMPERATURE CHANGES OF NEW ENGLAND. THE CAR WAS PARKED ALL WEEKEND AND HAD NO CRACK. HOWEVER, ON MONDAY MORNING, THE CRACK WAS THERE.
Corrective Action:
JUST EXPERIENCED MY SECOND SPONTANEOUS CRACK WITHIN FOUR SIX MONTHS WHERE THE WINDSHIELD NEEDED TO BE REPLACED ON MY 2019 SUBARU OUTBACK. THE CRACK STARTS AT THE BOTTOM OF THE WINDSHIELD BELOW THE WIPER BLADES AND THE CRACK EXPANDS UPWARD APPROXIMATELY 12-18 INCHES. IT IS BEYOND MESHY THESE WINDSHIELDS HAVE TO BE REPLACED SO OFTEN AND IT IS MY OPINION THEY ARE MADE WITH MATERIALS THAT CANNOT STAND UP TO DAY TO DAY TEMPERATURE CHANGES OF NEW ENGLAND. THE CAR WAS PARKED ALL WEEKEND AND HAD NO CRACK. HOWEVER, ON MONDAY MORNING, THE CRACK WAS THERE.
Additional Notes:
JUST EXPERIENCED MY SECOND SPONTANEOUS CRACK WITHIN FOUR SIX MONTHS WHERE THE WINDSHIELD NEEDED TO BE REPLACED ON MY 2019 SUBARU OUTBACK. THE CRACK STARTS AT THE BOTTOM OF THE WINDSHIELD BELOW THE WIPER BLADES AND THE CRACK EXPANDS UPWARD APPROXIMATELY 12-18 INCHES. IT IS BEYOND MESHY THESE WINDSHIELDS HAVE TO BE REPLACED SO OFTEN AND IT IS MY OPINION THEY ARE MADE WITH MATERIALS THAT CANNOT STAND UP TO DAY TO DAY TEMPERATURE CHANGES OF NEW ENGLAND. THE CAR WAS PARKED ALL WEEKEND AND HAD NO CRACK. HOWEVER, ON MONDAY MORNING, THE CRACK WAS THERE.
Mfg Campaign: 11229689
Recall Date: Jul 5, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PLEASE REVIEW AND ESCALATE THIS MANUFACTURING DEFECT. THE SAME ISSUE RESULTED IN A CLASS ACTION LAWSUIT IN CALIFORNIA. I PURCHASED MY 2019 SUBARU OUTBACK ON 12.31.18. AFTER WORK IN MID APRIL OF 2019, I RETURNED TO MY PARKED CAR. UNLOCKED AND ENTERED THE VEHICLE FROM THE DRIVER'S SIDE. I LOWERED THE SUN SHADE AND NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE BOTTOM EDGE OF THE GLASS ON THE DRIVER SIDE, ARCED UP AND CURVED TOWARDS THE PASSENGER SIDE OF THE CAR. NO OTHER DAMAGE WAS NOTICED INSIDE. I GOT OUT OF THE CAR AND CHECKED IT FOR ANY ADDITIONAL DAMAGE AND CHECKED THE WINDSHIELD FROM THE OUTSIDE. THERE DID NOT APPEAR TO BE ANY OTHER DAMAGE THAN THE CRACKED WINDSHIELD AND A MINISCULE LEFT PASSENGER DOOR DING. AS IF THE EDGE OF ANOTHER CAR DOOR CAME IN CONTACT WITH MY SUBARU. NO ROAD HAZARDS OR DEBRIS WAS ENCOUNTERED ON THE WAY TO OR FROM WORK. I NOTIFIED THE DEALERSHIP, HILEY SUBARU OF FORT WORTH, AND REQUESTED TO HAVE THE WINDSHIELD REPLACED DURING MY NEXT SERVICE APPOINTMENT INDICATING THIS WAS A MANUFACTURING DEFECT UNDER WARRANTY. AT THE SERVICE APPOINTMENT, THEY DECLINED TO REPLACE THE WINDSHIELD UNDER WARRANTY.
Corrective Action:
PLEASE REVIEW AND ESCALATE THIS MANUFACTURING DEFECT. THE SAME ISSUE RESULTED IN A CLASS ACTION LAWSUIT IN CALIFORNIA. I PURCHASED MY 2019 SUBARU OUTBACK ON 12.31.18. AFTER WORK IN MID APRIL OF 2019, I RETURNED TO MY PARKED CAR. UNLOCKED AND ENTERED THE VEHICLE FROM THE DRIVER'S SIDE. I LOWERED THE SUN SHADE AND NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE BOTTOM EDGE OF THE GLASS ON THE DRIVER SIDE, ARCED UP AND CURVED TOWARDS THE PASSENGER SIDE OF THE CAR. NO OTHER DAMAGE WAS NOTICED INSIDE. I GOT OUT OF THE CAR AND CHECKED IT FOR ANY ADDITIONAL DAMAGE AND CHECKED THE WINDSHIELD FROM THE OUTSIDE. THERE DID NOT APPEAR TO BE ANY OTHER DAMAGE THAN THE CRACKED WINDSHIELD AND A MINISCULE LEFT PASSENGER DOOR DING. AS IF THE EDGE OF ANOTHER CAR DOOR CAME IN CONTACT WITH MY SUBARU. NO ROAD HAZARDS OR DEBRIS WAS ENCOUNTERED ON THE WAY TO OR FROM WORK. I NOTIFIED THE DEALERSHIP, HILEY SUBARU OF FORT WORTH, AND REQUESTED TO HAVE THE WINDSHIELD REPLACED DURING MY NEXT SERVICE APPOINTMENT INDICATING THIS WAS A MANUFACTURING DEFECT UNDER WARRANTY. AT THE SERVICE APPOINTMENT, THEY DECLINED TO REPLACE THE WINDSHIELD UNDER WARRANTY.
Additional Notes:
PLEASE REVIEW AND ESCALATE THIS MANUFACTURING DEFECT. THE SAME ISSUE RESULTED IN A CLASS ACTION LAWSUIT IN CALIFORNIA. I PURCHASED MY 2019 SUBARU OUTBACK ON 12.31.18. AFTER WORK IN MID APRIL OF 2019, I RETURNED TO MY PARKED CAR. UNLOCKED AND ENTERED THE VEHICLE FROM THE DRIVER'S SIDE. I LOWERED THE SUN SHADE AND NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE BOTTOM EDGE OF THE GLASS ON THE DRIVER SIDE, ARCED UP AND CURVED TOWARDS THE PASSENGER SIDE OF THE CAR. NO OTHER DAMAGE WAS NOTICED INSIDE. I GOT OUT OF THE CAR AND CHECKED IT FOR ANY ADDITIONAL DAMAGE AND CHECKED THE WINDSHIELD FROM THE OUTSIDE. THERE DID NOT APPEAR TO BE ANY OTHER DAMAGE THAN THE CRACKED WINDSHIELD AND A MINISCULE LEFT PASSENGER DOOR DING. AS IF THE EDGE OF ANOTHER CAR DOOR CAME IN CONTACT WITH MY SUBARU. NO ROAD HAZARDS OR DEBRIS WAS ENCOUNTERED ON THE WAY TO OR FROM WORK. I NOTIFIED THE DEALERSHIP, HILEY SUBARU OF FORT WORTH, AND REQUESTED TO HAVE THE WINDSHIELD REPLACED DURING MY NEXT SERVICE APPOINTMENT INDICATING THIS WAS A MANUFACTURING DEFECT UNDER WARRANTY. AT THE SERVICE APPOINTMENT, THEY DECLINED TO REPLACE THE WINDSHIELD UNDER WARRANTY.
Mfg Campaign: 11229414
Recall Date: Jul 4, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
ON FREEWAY - TRAFFIC MOVING AT ABOUT 45 MPH ON CORNER - THE CAR VEERED SHARPLY TOWARDS THE FREEWAY INSIDE WALL. NO CONTROL OF STEERING WHEN I TRIED TO GENTLY CORRECT - WHEN THE CAR FINALLY RESPONDED IT VEERED SHARPLY I TOT HE LANES TO MY RIGHT. THE STEERING WAS OUT OF MY CONTROL. I HAVE ONLY HAD THE CAR FOR A WEEK - IT IS BRAND NEW AND THE STEER ASSIST WAS ON. THE SUBARU OUTBACK 2019 STEERING WAS OUT OF MY CONTROL ON A CORNER GOING APPROX 45 MPH - DANGEROUS. THERE IS SOMETHING SERIOUSLY WRONG WITH THE STEERING. MY 1998 AND 2016 OUTBACKS DRIVE AND CORNERED EXCELLENT RLY - THE SUBARU OUTBACK 2019 HAS A SERIOUSLY DANGEROUS STEERING PROBLEM.
Corrective Action:
ON FREEWAY - TRAFFIC MOVING AT ABOUT 45 MPH ON CORNER - THE CAR VEERED SHARPLY TOWARDS THE FREEWAY INSIDE WALL. NO CONTROL OF STEERING WHEN I TRIED TO GENTLY CORRECT - WHEN THE CAR FINALLY RESPONDED IT VEERED SHARPLY I TOT HE LANES TO MY RIGHT. THE STEERING WAS OUT OF MY CONTROL. I HAVE ONLY HAD THE CAR FOR A WEEK - IT IS BRAND NEW AND THE STEER ASSIST WAS ON. THE SUBARU OUTBACK 2019 STEERING WAS OUT OF MY CONTROL ON A CORNER GOING APPROX 45 MPH - DANGEROUS. THERE IS SOMETHING SERIOUSLY WRONG WITH THE STEERING. MY 1998 AND 2016 OUTBACKS DRIVE AND CORNERED EXCELLENT RLY - THE SUBARU OUTBACK 2019 HAS A SERIOUSLY DANGEROUS STEERING PROBLEM.
Additional Notes:
ON FREEWAY - TRAFFIC MOVING AT ABOUT 45 MPH ON CORNER - THE CAR VEERED SHARPLY TOWARDS THE FREEWAY INSIDE WALL. NO CONTROL OF STEERING WHEN I TRIED TO GENTLY CORRECT - WHEN THE CAR FINALLY RESPONDED IT VEERED SHARPLY I TOT HE LANES TO MY RIGHT. THE STEERING WAS OUT OF MY CONTROL. I HAVE ONLY HAD THE CAR FOR A WEEK - IT IS BRAND NEW AND THE STEER ASSIST WAS ON. THE SUBARU OUTBACK 2019 STEERING WAS OUT OF MY CONTROL ON A CORNER GOING APPROX 45 MPH - DANGEROUS. THERE IS SOMETHING SERIOUSLY WRONG WITH THE STEERING. MY 1998 AND 2016 OUTBACKS DRIVE AND CORNERED EXCELLENT RLY - THE SUBARU OUTBACK 2019 HAS A SERIOUSLY DANGEROUS STEERING PROBLEM.
Mfg Campaign: 11228764
Recall Date: Jul 1, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED THIS VEHICLE BRAND NEW MARCH 2019. I DEVELOPED A CRACK THAT STARTED AT THE BASE OF THE WINDSHIELD, CLOSER TO THE PASSENGER SIDE, THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD 3 MONTHS AFTER PURCHASING AND WITH LESS THAN 6K MILES. IT APPEARED TO BE FROM A SMALL STONE CHIP. THE POINT OF IMPACT WAS VERY MINIMAL AND I HAVE HAD OTHER VEHICLES THAT HAVE HAD MUCH LARGER CHIPS THAT HAVE 'SPIDERED' BUT NEVER SPREAD AS RAPIDLY AS THIS CRACK ON MY NEW OUTBACK. I WORKED WITH MY INSURANCE TO HAVE THE WINDSHIELD REPLACED, TOTAL COST WAS OVER $800. I DROVE THE CAR 4 TIMES IN 3 DAYS AFTER GETTING IT REPLACED, ALL ON PAVED ROADS. THIS MORNING I DEVELOPED A CRACK AT THE TOP OF THE WINDSHIELD RIGHT IN THE MIDDLE THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD AGAIN. THEIR APPEARS TO BE A SMALL SANDSTONE CHIP THAT MAY HAVE BEEN THE REASON FOR THE CRACK. I AM TAKING IT BACK TO THE PLACE THAT REPLACED IT AND HOPING IT'S COVERED UNDER THE WARRANTY OF THE RECENT REPLACEMENT. THIS ISSUE NEEDS TO BE RESOLVED BY SUBARU BECAUSE IT SOUNDS LIKE IT'S A VERY COMMON PROBLEM.
Corrective Action:
I PURCHASED THIS VEHICLE BRAND NEW MARCH 2019. I DEVELOPED A CRACK THAT STARTED AT THE BASE OF THE WINDSHIELD, CLOSER TO THE PASSENGER SIDE, THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD 3 MONTHS AFTER PURCHASING AND WITH LESS THAN 6K MILES. IT APPEARED TO BE FROM A SMALL STONE CHIP. THE POINT OF IMPACT WAS VERY MINIMAL AND I HAVE HAD OTHER VEHICLES THAT HAVE HAD MUCH LARGER CHIPS THAT HAVE 'SPIDERED' BUT NEVER SPREAD AS RAPIDLY AS THIS CRACK ON MY NEW OUTBACK. I WORKED WITH MY INSURANCE TO HAVE THE WINDSHIELD REPLACED, TOTAL COST WAS OVER $800. I DROVE THE CAR 4 TIMES IN 3 DAYS AFTER GETTING IT REPLACED, ALL ON PAVED ROADS. THIS MORNING I DEVELOPED A CRACK AT THE TOP OF THE WINDSHIELD RIGHT IN THE MIDDLE THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD AGAIN. THEIR APPEARS TO BE A SMALL SANDSTONE CHIP THAT MAY HAVE BEEN THE REASON FOR THE CRACK. I AM TAKING IT BACK TO THE PLACE THAT REPLACED IT AND HOPING IT'S COVERED UNDER THE WARRANTY OF THE RECENT REPLACEMENT. THIS ISSUE NEEDS TO BE RESOLVED BY SUBARU BECAUSE IT SOUNDS LIKE IT'S A VERY COMMON PROBLEM.
Additional Notes:
I PURCHASED THIS VEHICLE BRAND NEW MARCH 2019. I DEVELOPED A CRACK THAT STARTED AT THE BASE OF THE WINDSHIELD, CLOSER TO THE PASSENGER SIDE, THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD 3 MONTHS AFTER PURCHASING AND WITH LESS THAN 6K MILES. IT APPEARED TO BE FROM A SMALL STONE CHIP. THE POINT OF IMPACT WAS VERY MINIMAL AND I HAVE HAD OTHER VEHICLES THAT HAVE HAD MUCH LARGER CHIPS THAT HAVE 'SPIDERED' BUT NEVER SPREAD AS RAPIDLY AS THIS CRACK ON MY NEW OUTBACK. I WORKED WITH MY INSURANCE TO HAVE THE WINDSHIELD REPLACED, TOTAL COST WAS OVER $800. I DROVE THE CAR 4 TIMES IN 3 DAYS AFTER GETTING IT REPLACED, ALL ON PAVED ROADS. THIS MORNING I DEVELOPED A CRACK AT THE TOP OF THE WINDSHIELD RIGHT IN THE MIDDLE THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD AGAIN. THEIR APPEARS TO BE A SMALL SANDSTONE CHIP THAT MAY HAVE BEEN THE REASON FOR THE CRACK. I AM TAKING IT BACK TO THE PLACE THAT REPLACED IT AND HOPING IT'S COVERED UNDER THE WARRANTY OF THE RECENT REPLACEMENT. THIS ISSUE NEEDS TO BE RESOLVED BY SUBARU BECAUSE IT SOUNDS LIKE IT'S A VERY COMMON PROBLEM.
Mfg Campaign: 11228820
Recall Date: Jul 1, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE STEERING SEEMS TO FLOAT. YOU LOSE ROAD FEEL AND THE STEERING SEEMS TO CATCH. THERE IS ALSO A SINGLE BEEP HEARD WHEN THIS OCCURS.
Corrective Action:
THE STEERING SEEMS TO FLOAT. YOU LOSE ROAD FEEL AND THE STEERING SEEMS TO CATCH. THERE IS ALSO A SINGLE BEEP HEARD WHEN THIS OCCURS.
Additional Notes:
THE STEERING SEEMS TO FLOAT. YOU LOSE ROAD FEEL AND THE STEERING SEEMS TO CATCH. THERE IS ALSO A SINGLE BEEP HEARD WHEN THIS OCCURS.
Mfg Campaign: 11228523
Recall Date: Jun 30, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED AFTER LESS THAN A MONTH OF OWNERSHIP. IT STARTED FROM THE LOWER PASSENGER SIDE BELOW THE WIPER ON THE HEATING ELEMENT. IT MANIFESTED ONE MORNING BEFORE I LEFT FOR WORK IN LATE MAY. MY DEALERSHIP REFUSES TO REPLACE IT, CLAIMING IT WAS A ROCK, THOUGH THERE ARE NO CHIPS OR SPIDERING. IT'S A SINGLE LONG CRACK THAT WINDS ACROSS THE WINDSHIELD. WHEN I ASKED THEM HOW IT COULD HAVE BEEN A ROCK WITHOUT A POINT OF IMPACT, THE RESPONSE FROM THE SERVICE MANAGER WAS "ROCKS CAN DO FUNNY THINGS." MY 2016 IMPREZA HAD ITS WINDSHIELD REPLACED WITH THIS EXACT TYPE OF CRACK UNDER WARRANTY.
Corrective Action:
THE WINDSHIELD CRACKED AFTER LESS THAN A MONTH OF OWNERSHIP. IT STARTED FROM THE LOWER PASSENGER SIDE BELOW THE WIPER ON THE HEATING ELEMENT. IT MANIFESTED ONE MORNING BEFORE I LEFT FOR WORK IN LATE MAY. MY DEALERSHIP REFUSES TO REPLACE IT, CLAIMING IT WAS A ROCK, THOUGH THERE ARE NO CHIPS OR SPIDERING. IT'S A SINGLE LONG CRACK THAT WINDS ACROSS THE WINDSHIELD. WHEN I ASKED THEM HOW IT COULD HAVE BEEN A ROCK WITHOUT A POINT OF IMPACT, THE RESPONSE FROM THE SERVICE MANAGER WAS "ROCKS CAN DO FUNNY THINGS." MY 2016 IMPREZA HAD ITS WINDSHIELD REPLACED WITH THIS EXACT TYPE OF CRACK UNDER WARRANTY.
Additional Notes:
THE WINDSHIELD CRACKED AFTER LESS THAN A MONTH OF OWNERSHIP. IT STARTED FROM THE LOWER PASSENGER SIDE BELOW THE WIPER ON THE HEATING ELEMENT. IT MANIFESTED ONE MORNING BEFORE I LEFT FOR WORK IN LATE MAY. MY DEALERSHIP REFUSES TO REPLACE IT, CLAIMING IT WAS A ROCK, THOUGH THERE ARE NO CHIPS OR SPIDERING. IT'S A SINGLE LONG CRACK THAT WINDS ACROSS THE WINDSHIELD. WHEN I ASKED THEM HOW IT COULD HAVE BEEN A ROCK WITHOUT A POINT OF IMPACT, THE RESPONSE FROM THE SERVICE MANAGER WAS "ROCKS CAN DO FUNNY THINGS." MY 2016 IMPREZA HAD ITS WINDSHIELD REPLACED WITH THIS EXACT TYPE OF CRACK UNDER WARRANTY.
Mfg Campaign: 11222557
Recall Date: Jun 25, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
BASED UPON THE SUBARU REVIEW IN THE CONSUMER REPORTS APRIL AUTO ISSUE, I PURCHASED A 2019 OUTBACK. THERE IS A PROBLEM WITH THE STEERING. IT HAS ABOUT THIRTY DEGREES OF PLAY. IT TAKES CONSTANT ADJUSTMENT TO KEEP THE VEHICLE IN THE CENTER OF THE LANE. THE SERVICE DEPARTMENT TOLD ME THAT THERE IS NOTHING WRONG WITH THE STEERING. I JUST HAD TO GET USED TO DRIVING WITH THE SUBARU 'EYE SIGHT'. DRIVING ON THE INTERSTATE IS STRESSFUL TO SAY THE LEAST. ON A TRIP TO TAMPA ON I-275 I ALMOST SIDE SWIPED ANOTHER CAR.
Corrective Action:
BASED UPON THE SUBARU REVIEW IN THE CONSUMER REPORTS APRIL AUTO ISSUE, I PURCHASED A 2019 OUTBACK. THERE IS A PROBLEM WITH THE STEERING. IT HAS ABOUT THIRTY DEGREES OF PLAY. IT TAKES CONSTANT ADJUSTMENT TO KEEP THE VEHICLE IN THE CENTER OF THE LANE. THE SERVICE DEPARTMENT TOLD ME THAT THERE IS NOTHING WRONG WITH THE STEERING. I JUST HAD TO GET USED TO DRIVING WITH THE SUBARU 'EYE SIGHT'. DRIVING ON THE INTERSTATE IS STRESSFUL TO SAY THE LEAST. ON A TRIP TO TAMPA ON I-275 I ALMOST SIDE SWIPED ANOTHER CAR.
Additional Notes:
BASED UPON THE SUBARU REVIEW IN THE CONSUMER REPORTS APRIL AUTO ISSUE, I PURCHASED A 2019 OUTBACK. THERE IS A PROBLEM WITH THE STEERING. IT HAS ABOUT THIRTY DEGREES OF PLAY. IT TAKES CONSTANT ADJUSTMENT TO KEEP THE VEHICLE IN THE CENTER OF THE LANE. THE SERVICE DEPARTMENT TOLD ME THAT THERE IS NOTHING WRONG WITH THE STEERING. I JUST HAD TO GET USED TO DRIVING WITH THE SUBARU 'EYE SIGHT'. DRIVING ON THE INTERSTATE IS STRESSFUL TO SAY THE LEAST. ON A TRIP TO TAMPA ON I-275 I ALMOST SIDE SWIPED ANOTHER CAR.
Mfg Campaign: 11221871
Recall Date: Jun 22, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Corrective Action:
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Additional Notes:
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Mfg Campaign: 11221813
Recall Date: Jun 21, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Corrective Action:
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Additional Notes:
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Mfg Campaign: 11221813
Recall Date: Jun 21, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS STATIONARY, PARKED AT MY HOUSE WHEN I REALIZED THE BACK WINDSHIELD WAS COMPLETELY SHATTERED. IT WAS STILL IN PLACE BECAUSE OF THE TEMPERED GLASS. I OPENED THE DOOR TO GET SOMETHING OUT OF THE CAR AND THE WINDSHIELD FELL APART INTO MY CAR AND ON THE GROUND. UNDER 7000 MILES ON THE CAR.
Corrective Action:
VEHICLE WAS STATIONARY, PARKED AT MY HOUSE WHEN I REALIZED THE BACK WINDSHIELD WAS COMPLETELY SHATTERED. IT WAS STILL IN PLACE BECAUSE OF THE TEMPERED GLASS. I OPENED THE DOOR TO GET SOMETHING OUT OF THE CAR AND THE WINDSHIELD FELL APART INTO MY CAR AND ON THE GROUND. UNDER 7000 MILES ON THE CAR.
Additional Notes:
VEHICLE WAS STATIONARY, PARKED AT MY HOUSE WHEN I REALIZED THE BACK WINDSHIELD WAS COMPLETELY SHATTERED. IT WAS STILL IN PLACE BECAUSE OF THE TEMPERED GLASS. I OPENED THE DOOR TO GET SOMETHING OUT OF THE CAR AND THE WINDSHIELD FELL APART INTO MY CAR AND ON THE GROUND. UNDER 7000 MILES ON THE CAR.
Mfg Campaign: 11221826
Recall Date: Jun 21, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING WOBBLES VEERS IN AND OUT OF LANE AT RANDOM! BEST WAY TO DESCRIBE IT IS THAT IT FEELS LIKE 'ENGAGING AND DISENGAGING' FEELS LIKE I AM LOSING CONTROL WHILE DRIVING! NEEDS A TOTAL RECALL. ACCIDENTS WILL HAPPEN!
Corrective Action:
STEERING WOBBLES VEERS IN AND OUT OF LANE AT RANDOM! BEST WAY TO DESCRIBE IT IS THAT IT FEELS LIKE 'ENGAGING AND DISENGAGING' FEELS LIKE I AM LOSING CONTROL WHILE DRIVING! NEEDS A TOTAL RECALL. ACCIDENTS WILL HAPPEN!
Additional Notes:
STEERING WOBBLES VEERS IN AND OUT OF LANE AT RANDOM! BEST WAY TO DESCRIBE IT IS THAT IT FEELS LIKE 'ENGAGING AND DISENGAGING' FEELS LIKE I AM LOSING CONTROL WHILE DRIVING! NEEDS A TOTAL RECALL. ACCIDENTS WILL HAPPEN!
Mfg Campaign: 11218799
Recall Date: Jun 9, 2019
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