SUBARU OUTBACK 2019

Complete listing of complaints and recalls for this vehicle

1.3K
Complaints
17
Recalls

Complaints & Recalls

1.3K Complaints 17 Recalls

Official Safety Recalls - Important!

17 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Subaru Of America, Inc.
NHTSA Campaign: 21V587000 SAFETY RECALL
176K Vehicles Affected
Recall Date: Jul 29, 2021
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WRG-21
Notice Date: Sep 24, 2021
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
NHTSA Campaign: 20V218000 SAFETY RECALL
188.2K Vehicles Affected
Recall Date: Apr 16, 2020
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.

Potential Risk:
If the low pressure fuel pump fails, the engine may stall without the ability to restart the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Subaru will notify owners, and dealers will replace the low pressure fuel pump, free of charge. The recall began June 4, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-20.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WRD-20
Notice Date: Jun 4, 2020
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
NHTSA Campaign: 19V493000 SAFETY RECALL
2.1K Vehicles Affected
Recall Date: Jun 26, 2019
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.

Potential Risk:
In the event of a crash, the reduced strength of the vehicle body may increase the risk of injury.
FREE Recall Solution:
Subaru will notify owners, and dealers will inspect the vehicles and repair or repurchase the vehicle, as necessary, free of charge. The recall began July 26, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUH-93.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WUH-93
Notice Date: Jul 26, 2019
Recall Date: Jun 26, 2019

Consumer Complaints

1.3K Complaints
Subaru Of America, Inc.
Campaign: 11291020 Other
Dec 24, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

THE WINDSHIELD CRACKED WITHOUT ANY EXTERNAL EVENT WHILE THE CAR WAS PARKED. THE REAR VIEW MIRROR WHICH IS ATTACHED TO THE WINDSHIELD SHEARED OFF COMPLETELY. THE CAR WAS PARKED IN A DRIVEWAY, THIS OCCURRED DURING THE DAY IN MAY AFTER OWNING THE CAR FOR A FEW MONTHS.

Corrective Action:

THE WINDSHIELD CRACKED WITHOUT ANY EXTERNAL EVENT WHILE THE CAR WAS PARKED. THE REAR VIEW MIRROR WHICH IS ATTACHED TO THE WINDSHIELD SHEARED OFF COMPLETELY. THE CAR WAS PARKED IN A DRIVEWAY, THIS OCCURRED DURING THE DAY IN MAY AFTER OWNING THE CAR FOR A FEW MONTHS.

Additional Notes:

THE WINDSHIELD CRACKED WITHOUT ANY EXTERNAL EVENT WHILE THE CAR WAS PARKED. THE REAR VIEW MIRROR WHICH IS ATTACHED TO THE WINDSHIELD SHEARED OFF COMPLETELY. THE CAR WAS PARKED IN A DRIVEWAY, THIS OCCURRED DURING THE DAY IN MAY AFTER OWNING THE CAR FOR A FEW MONTHS.

Manufacturer: SUBARU
Mfg Campaign: 11291020
Notice Date: Dec 24, 2019
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Campaign: 11291074 Other
Dec 24, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

I HAD A CRACKED WINDSHIELD AFTER LESS THAN 2 MONTHS OWNERSHIP OF MY 2019 OUTBACK. I CONTACTED SUBARU AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND THAT I WOULD NEED TO REPLACE IT WITH SUBARU PARTS, AND HAVE THE NEW WINDSHIELD SYNCED WITH MY "EYESIGHT" SO IT WOULD WORK PROPERLY. FRANKLY I COULDN'T AFFORD TO SPEND THAT KIND OF MONEY SO I JUST WENT AND GOT AN AFTER-MARKET WINDSHIELD. I WAS ON THE FREEWAY WHEN IT HAPENED, OUT OF NOWHERE. MEANWHILE I AM OUT ALMOST $400 FOR SOMETHING I THINK SHOULD HAVE BEEN COVERED BY MY WARRANTY. I OWN 2 SUBARU'S ...BOTH 2019, AND FELT LIKE I WASN'T TREATED PROPERLY BY SUBARU.

Corrective Action:

I HAD A CRACKED WINDSHIELD AFTER LESS THAN 2 MONTHS OWNERSHIP OF MY 2019 OUTBACK. I CONTACTED SUBARU AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND THAT I WOULD NEED TO REPLACE IT WITH SUBARU PARTS, AND HAVE THE NEW WINDSHIELD SYNCED WITH MY "EYESIGHT" SO IT WOULD WORK PROPERLY. FRANKLY I COULDN'T AFFORD TO SPEND THAT KIND OF MONEY SO I JUST WENT AND GOT AN AFTER-MARKET WINDSHIELD. I WAS ON THE FREEWAY WHEN IT HAPENED, OUT OF NOWHERE. MEANWHILE I AM OUT ALMOST $400 FOR SOMETHING I THINK SHOULD HAVE BEEN COVERED BY MY WARRANTY. I OWN 2 SUBARU'S ...BOTH 2019, AND FELT LIKE I WASN'T TREATED PROPERLY BY SUBARU.

Additional Notes:

I HAD A CRACKED WINDSHIELD AFTER LESS THAN 2 MONTHS OWNERSHIP OF MY 2019 OUTBACK. I CONTACTED SUBARU AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND THAT I WOULD NEED TO REPLACE IT WITH SUBARU PARTS, AND HAVE THE NEW WINDSHIELD SYNCED WITH MY "EYESIGHT" SO IT WOULD WORK PROPERLY. FRANKLY I COULDN'T AFFORD TO SPEND THAT KIND OF MONEY SO I JUST WENT AND GOT AN AFTER-MARKET WINDSHIELD. I WAS ON THE FREEWAY WHEN IT HAPENED, OUT OF NOWHERE. MEANWHILE I AM OUT ALMOST $400 FOR SOMETHING I THINK SHOULD HAVE BEEN COVERED BY MY WARRANTY. I OWN 2 SUBARU'S ...BOTH 2019, AND FELT LIKE I WASN'T TREATED PROPERLY BY SUBARU.

Manufacturer: SUBARU
Mfg Campaign: 11291074
Notice Date: Dec 24, 2019
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Campaign: 11290967 Other
Dec 23, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

A SPONTANEOUS CRACK APPEARED ON 2019 SUBARU OUTBACK. WHAT STARTED OUT AS A SPELL CRACK, ABOUT 4 INCHES LONG, HAS NOW PROGRESSED TO ALMOST 12 INCHES IN A DAY.

Corrective Action:

A SPONTANEOUS CRACK APPEARED ON 2019 SUBARU OUTBACK. WHAT STARTED OUT AS A SPELL CRACK, ABOUT 4 INCHES LONG, HAS NOW PROGRESSED TO ALMOST 12 INCHES IN A DAY.

Additional Notes:

A SPONTANEOUS CRACK APPEARED ON 2019 SUBARU OUTBACK. WHAT STARTED OUT AS A SPELL CRACK, ABOUT 4 INCHES LONG, HAS NOW PROGRESSED TO ALMOST 12 INCHES IN A DAY.

Manufacturer: SUBARU
Mfg Campaign: 11290967
Notice Date: Dec 23, 2019
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Campaign: 11290993 Other
Dec 23, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WINDSHIELD CRACKED FOR NO REASON

Corrective Action:

WINDSHIELD CRACKED FOR NO REASON

Additional Notes:

WINDSHIELD CRACKED FOR NO REASON

Manufacturer: SUBARU
Mfg Campaign: 11290993
Notice Date: Dec 23, 2019
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Campaign: 11289201 Other
Dec 15, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

I HAVE OWNED MY OUTBACK FOR 6 MONTHS. IN THAT TIME I HAVE HAD MY WINDSHIELD CRACK 2 TIMES WITH NO APPARENT DAMAGE. THE FIRST TIME WAS 2 WEEKS AFTER OWNERSHIP, DRIVING DOWN THE HIGHWAY, NOT IMPACT FROM ANYTHING AND IT JUST CRACKED. SECOND WAS TONIGHT, DRIVING HOME I HEARD WHAT SOUNDED LIKE A LARGE DRIP, NEXT THING I KNOW MY WINDSHIELD IS CRACKED ON THE BOTTOM NEAR THE DEFROSTER. I LOOKED ALONG THE CRACK AND THEIR IS NO CHIP OR EVIDENCE OF IMPACT.

Corrective Action:

I HAVE OWNED MY OUTBACK FOR 6 MONTHS. IN THAT TIME I HAVE HAD MY WINDSHIELD CRACK 2 TIMES WITH NO APPARENT DAMAGE. THE FIRST TIME WAS 2 WEEKS AFTER OWNERSHIP, DRIVING DOWN THE HIGHWAY, NOT IMPACT FROM ANYTHING AND IT JUST CRACKED. SECOND WAS TONIGHT, DRIVING HOME I HEARD WHAT SOUNDED LIKE A LARGE DRIP, NEXT THING I KNOW MY WINDSHIELD IS CRACKED ON THE BOTTOM NEAR THE DEFROSTER. I LOOKED ALONG THE CRACK AND THEIR IS NO CHIP OR EVIDENCE OF IMPACT.

Additional Notes:

I HAVE OWNED MY OUTBACK FOR 6 MONTHS. IN THAT TIME I HAVE HAD MY WINDSHIELD CRACK 2 TIMES WITH NO APPARENT DAMAGE. THE FIRST TIME WAS 2 WEEKS AFTER OWNERSHIP, DRIVING DOWN THE HIGHWAY, NOT IMPACT FROM ANYTHING AND IT JUST CRACKED. SECOND WAS TONIGHT, DRIVING HOME I HEARD WHAT SOUNDED LIKE A LARGE DRIP, NEXT THING I KNOW MY WINDSHIELD IS CRACKED ON THE BOTTOM NEAR THE DEFROSTER. I LOOKED ALONG THE CRACK AND THEIR IS NO CHIP OR EVIDENCE OF IMPACT.

Manufacturer: SUBARU
Mfg Campaign: 11289201
Notice Date: Dec 15, 2019
Recall Date: Dec 15, 2019
Subaru Of America, Inc.
Campaign: 11288155 Other
Dec 10, 2019
Defect Description:

SUSPENSION

Potential Consequences:

I TOOK THE CAR IN FOR SERVICE BECAUSE THE CAR WAS PULLING TO THE RIGHT, ALONG WITH THE REGULAR OIL CHANGE, AND THE DEALER IS TELLING ME THAT THE SPINDLE IS BENT. THEY ARE TELLING ME THAT THIS COULD ONLY HAVE OCCURRED IN AN ACCIDENT, BUT WE HAVE NOT HAD ANY ACCIDENTS IN THE 11,800 SINCE WE PURCHASED IT NEW LAST DECEMBER.

Corrective Action:

I TOOK THE CAR IN FOR SERVICE BECAUSE THE CAR WAS PULLING TO THE RIGHT, ALONG WITH THE REGULAR OIL CHANGE, AND THE DEALER IS TELLING ME THAT THE SPINDLE IS BENT. THEY ARE TELLING ME THAT THIS COULD ONLY HAVE OCCURRED IN AN ACCIDENT, BUT WE HAVE NOT HAD ANY ACCIDENTS IN THE 11,800 SINCE WE PURCHASED IT NEW LAST DECEMBER.

Additional Notes:

I TOOK THE CAR IN FOR SERVICE BECAUSE THE CAR WAS PULLING TO THE RIGHT, ALONG WITH THE REGULAR OIL CHANGE, AND THE DEALER IS TELLING ME THAT THE SPINDLE IS BENT. THEY ARE TELLING ME THAT THIS COULD ONLY HAVE OCCURRED IN AN ACCIDENT, BUT WE HAVE NOT HAD ANY ACCIDENTS IN THE 11,800 SINCE WE PURCHASED IT NEW LAST DECEMBER.

Manufacturer: SUBARU
Mfg Campaign: 11288155
Notice Date: Dec 10, 2019
Recall Date: Dec 10, 2019
Subaru Of America, Inc.
Campaign: 11287488 Other
Dec 6, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WE SUSTAINED A CRACKED WINDSHIELD FROM A SMALL STONE IMPACT WHILE TRAVELING AT 60MPH ON A MULTI-LANE HIGHWAY. THE ROAD AND WEATHER CONDITIONS WERE GOOD, WITH NO OBVIOUS DEBRIS ON ROAD, AND ONLY PASSENGER CARS IN FRONT AND NEXT TO US SUGGESTING STONE MAY HAVE COME FROM ANOTHER CARS TIRE TREAD. THE IMPACT LEFT A SMALL (~1MM) CRATER ON PASSENGER SIDE ABOUT MID-WAY UP AND ~2 INCHES FROM EDGE, BUT GENERATED A CURVED CRACK NEARLY A FOOT IN LENGTH (AND STILL EXPANDING) AND REACHING ALL THE WAY TO THE EDGE OF WINDSHIELD. I OWNED A 2007 SUBURU FOR OVER TEN YEARS PRIOR TO THIS VEHICLE AND SUSTAINED MANY MINOR GRAVEL IMPACTS ESPECIALLY POST-WINTER STORM AND NEVER SUSTAINED DAMAGE REQUIRING WINDSHIELD REPLACEMENT. LIKEWISE WITH OVER 40-YEARS EXPERIENCE WITH NUMEROUS CARS I HAVE NEVER SEEN A WINDSHIELD FAIL GIVEN IMPACT BY SMALL STONE. THIS IS CLEARLY A DEFECTIVE COMPONENT AND PRESENTS SIGNIFICANT SAFETY ISSUE. THE COST FOR REPLACEMENT IS HIGH BECAUSE SENSORS REQUIRE ORIGINAL EQUIPMENT FROM SUBURU AND CHANCE OF SUBSEQUENT FAILURE IS ALSO HIGH GIVEN REPLACEMENT WOULD LIKELY ALSO BE DEFECTIVE.

Corrective Action:

WE SUSTAINED A CRACKED WINDSHIELD FROM A SMALL STONE IMPACT WHILE TRAVELING AT 60MPH ON A MULTI-LANE HIGHWAY. THE ROAD AND WEATHER CONDITIONS WERE GOOD, WITH NO OBVIOUS DEBRIS ON ROAD, AND ONLY PASSENGER CARS IN FRONT AND NEXT TO US SUGGESTING STONE MAY HAVE COME FROM ANOTHER CARS TIRE TREAD. THE IMPACT LEFT A SMALL (~1MM) CRATER ON PASSENGER SIDE ABOUT MID-WAY UP AND ~2 INCHES FROM EDGE, BUT GENERATED A CURVED CRACK NEARLY A FOOT IN LENGTH (AND STILL EXPANDING) AND REACHING ALL THE WAY TO THE EDGE OF WINDSHIELD. I OWNED A 2007 SUBURU FOR OVER TEN YEARS PRIOR TO THIS VEHICLE AND SUSTAINED MANY MINOR GRAVEL IMPACTS ESPECIALLY POST-WINTER STORM AND NEVER SUSTAINED DAMAGE REQUIRING WINDSHIELD REPLACEMENT. LIKEWISE WITH OVER 40-YEARS EXPERIENCE WITH NUMEROUS CARS I HAVE NEVER SEEN A WINDSHIELD FAIL GIVEN IMPACT BY SMALL STONE. THIS IS CLEARLY A DEFECTIVE COMPONENT AND PRESENTS SIGNIFICANT SAFETY ISSUE. THE COST FOR REPLACEMENT IS HIGH BECAUSE SENSORS REQUIRE ORIGINAL EQUIPMENT FROM SUBURU AND CHANCE OF SUBSEQUENT FAILURE IS ALSO HIGH GIVEN REPLACEMENT WOULD LIKELY ALSO BE DEFECTIVE.

Additional Notes:

WE SUSTAINED A CRACKED WINDSHIELD FROM A SMALL STONE IMPACT WHILE TRAVELING AT 60MPH ON A MULTI-LANE HIGHWAY. THE ROAD AND WEATHER CONDITIONS WERE GOOD, WITH NO OBVIOUS DEBRIS ON ROAD, AND ONLY PASSENGER CARS IN FRONT AND NEXT TO US SUGGESTING STONE MAY HAVE COME FROM ANOTHER CARS TIRE TREAD. THE IMPACT LEFT A SMALL (~1MM) CRATER ON PASSENGER SIDE ABOUT MID-WAY UP AND ~2 INCHES FROM EDGE, BUT GENERATED A CURVED CRACK NEARLY A FOOT IN LENGTH (AND STILL EXPANDING) AND REACHING ALL THE WAY TO THE EDGE OF WINDSHIELD. I OWNED A 2007 SUBURU FOR OVER TEN YEARS PRIOR TO THIS VEHICLE AND SUSTAINED MANY MINOR GRAVEL IMPACTS ESPECIALLY POST-WINTER STORM AND NEVER SUSTAINED DAMAGE REQUIRING WINDSHIELD REPLACEMENT. LIKEWISE WITH OVER 40-YEARS EXPERIENCE WITH NUMEROUS CARS I HAVE NEVER SEEN A WINDSHIELD FAIL GIVEN IMPACT BY SMALL STONE. THIS IS CLEARLY A DEFECTIVE COMPONENT AND PRESENTS SIGNIFICANT SAFETY ISSUE. THE COST FOR REPLACEMENT IS HIGH BECAUSE SENSORS REQUIRE ORIGINAL EQUIPMENT FROM SUBURU AND CHANCE OF SUBSEQUENT FAILURE IS ALSO HIGH GIVEN REPLACEMENT WOULD LIKELY ALSO BE DEFECTIVE.

Manufacturer: SUBARU
Mfg Campaign: 11287488
Notice Date: Dec 6, 2019
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Campaign: 11287585 Other
Dec 6, 2019
Defect Description:

STEERING

Potential Consequences:

VEHICLE STEERING IS DANGEROUS...VEHICLE SUDDENLY LUNGED HARD RIGHT THEN HARD LEFT ...ALL WHILE IN MOTION ON THE ROAD ABOUT 35 MPH...WAS VERY PERPLEXED AND I'M SCARED TO DRIVE THE VEHICLE NOW...AFTER GOOGLING MAKE & MODEL RECALLS EARLIER YEARS HAD STEERING ISSUES RECALLED...PERHAPS THIS IS THE CASE FOR THIS VEHICLE? TOO DANGEROUS TO DRIVE...

Corrective Action:

VEHICLE STEERING IS DANGEROUS...VEHICLE SUDDENLY LUNGED HARD RIGHT THEN HARD LEFT ...ALL WHILE IN MOTION ON THE ROAD ABOUT 35 MPH...WAS VERY PERPLEXED AND I'M SCARED TO DRIVE THE VEHICLE NOW...AFTER GOOGLING MAKE & MODEL RECALLS EARLIER YEARS HAD STEERING ISSUES RECALLED...PERHAPS THIS IS THE CASE FOR THIS VEHICLE? TOO DANGEROUS TO DRIVE...

Additional Notes:

VEHICLE STEERING IS DANGEROUS...VEHICLE SUDDENLY LUNGED HARD RIGHT THEN HARD LEFT ...ALL WHILE IN MOTION ON THE ROAD ABOUT 35 MPH...WAS VERY PERPLEXED AND I'M SCARED TO DRIVE THE VEHICLE NOW...AFTER GOOGLING MAKE & MODEL RECALLS EARLIER YEARS HAD STEERING ISSUES RECALLED...PERHAPS THIS IS THE CASE FOR THIS VEHICLE? TOO DANGEROUS TO DRIVE...

Manufacturer: SUBARU
Mfg Campaign: 11287585
Notice Date: Dec 6, 2019
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Campaign: 11287587 Other
Dec 6, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WINDSHIELD HAS A CRACK UNDER THE WIPER BLADE THAT HAS SPREAD OUTWARD IN A C PATTERN. VEHICLE WAS PARKED IN SHOPPING AREA AND NO OTHER PERSONAL WERE NEARBY. WEATHER WAS CLEAR AND NO OBJECTS HAD IMPACTED THE VEHICLE WHILE DRIVING. STAR PATTERN WAS NOTICED AFTER DEALERSHIP USED PEN TO OPEN THE AREA UP MORE. PLEASE SEE ATTACHED PICTURE

Corrective Action:

WINDSHIELD HAS A CRACK UNDER THE WIPER BLADE THAT HAS SPREAD OUTWARD IN A C PATTERN. VEHICLE WAS PARKED IN SHOPPING AREA AND NO OTHER PERSONAL WERE NEARBY. WEATHER WAS CLEAR AND NO OBJECTS HAD IMPACTED THE VEHICLE WHILE DRIVING. STAR PATTERN WAS NOTICED AFTER DEALERSHIP USED PEN TO OPEN THE AREA UP MORE. PLEASE SEE ATTACHED PICTURE

Additional Notes:

WINDSHIELD HAS A CRACK UNDER THE WIPER BLADE THAT HAS SPREAD OUTWARD IN A C PATTERN. VEHICLE WAS PARKED IN SHOPPING AREA AND NO OTHER PERSONAL WERE NEARBY. WEATHER WAS CLEAR AND NO OBJECTS HAD IMPACTED THE VEHICLE WHILE DRIVING. STAR PATTERN WAS NOTICED AFTER DEALERSHIP USED PEN TO OPEN THE AREA UP MORE. PLEASE SEE ATTACHED PICTURE

Manufacturer: SUBARU
Mfg Campaign: 11287587
Notice Date: Dec 6, 2019
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Campaign: 11286651 Other
Dec 3, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

VEHICLE HAD TWO SPONTANEOUS CRACKS WITHIN THE FIRST 1700 MILES OF USE.

Corrective Action:

VEHICLE HAD TWO SPONTANEOUS CRACKS WITHIN THE FIRST 1700 MILES OF USE.

Additional Notes:

VEHICLE HAD TWO SPONTANEOUS CRACKS WITHIN THE FIRST 1700 MILES OF USE.

Manufacturer: SUBARU
Mfg Campaign: 11286651
Notice Date: Dec 3, 2019
Recall Date: Dec 3, 2019
Subaru Of America, Inc.
Campaign: 11281956 Other
Nov 23, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

UNKNOWN ORIGIN. CURRENTLY APPROXIMATE MILES 12500. TRAVEL 450-550 MILES PER WEEK, 400-450 MILES ARE HIGHWAY MILES. SOMEWHERE BETWEEN 10,000-11,000 MILES I STARTED NOTICING A HIGH-PITCHED SQUEALING/WHINING ONLY WHILE IN MOTION. IT STARTS AROUND 20-30 MPH, AND EITHER GOES AWAY OR BECOMES UNNOTICEABLE AFTER ~50 MPH. COULD NOT PINPOINT WHERE IT WAS COMING FROM. WHEN SCHEDULING REGULAR MAINTENANCE, DEALERSHIP WAS NOTIFIED OF NOISE. AT THE TIME OF MAINTENANCE, SERVICE DEPARTMENT INVESTIGATED SAID NOISE. THE SERVICE DEPARTMENT STATED THAT IT WAS THE CARRIER BEARING. HE DID NOT MAKE IT SOUND URGENT, THAT IT WAS "MORE OF AN ANNOYANCE RIGHT NOW" AND WOULD CAUSE "MORE SERIOUS ISSUES EVENTUALLY ".

Corrective Action:

UNKNOWN ORIGIN. CURRENTLY APPROXIMATE MILES 12500. TRAVEL 450-550 MILES PER WEEK, 400-450 MILES ARE HIGHWAY MILES. SOMEWHERE BETWEEN 10,000-11,000 MILES I STARTED NOTICING A HIGH-PITCHED SQUEALING/WHINING ONLY WHILE IN MOTION. IT STARTS AROUND 20-30 MPH, AND EITHER GOES AWAY OR BECOMES UNNOTICEABLE AFTER ~50 MPH. COULD NOT PINPOINT WHERE IT WAS COMING FROM. WHEN SCHEDULING REGULAR MAINTENANCE, DEALERSHIP WAS NOTIFIED OF NOISE. AT THE TIME OF MAINTENANCE, SERVICE DEPARTMENT INVESTIGATED SAID NOISE. THE SERVICE DEPARTMENT STATED THAT IT WAS THE CARRIER BEARING. HE DID NOT MAKE IT SOUND URGENT, THAT IT WAS "MORE OF AN ANNOYANCE RIGHT NOW" AND WOULD CAUSE "MORE SERIOUS ISSUES EVENTUALLY ".

Additional Notes:

UNKNOWN ORIGIN. CURRENTLY APPROXIMATE MILES 12500. TRAVEL 450-550 MILES PER WEEK, 400-450 MILES ARE HIGHWAY MILES. SOMEWHERE BETWEEN 10,000-11,000 MILES I STARTED NOTICING A HIGH-PITCHED SQUEALING/WHINING ONLY WHILE IN MOTION. IT STARTS AROUND 20-30 MPH, AND EITHER GOES AWAY OR BECOMES UNNOTICEABLE AFTER ~50 MPH. COULD NOT PINPOINT WHERE IT WAS COMING FROM. WHEN SCHEDULING REGULAR MAINTENANCE, DEALERSHIP WAS NOTIFIED OF NOISE. AT THE TIME OF MAINTENANCE, SERVICE DEPARTMENT INVESTIGATED SAID NOISE. THE SERVICE DEPARTMENT STATED THAT IT WAS THE CARRIER BEARING. HE DID NOT MAKE IT SOUND URGENT, THAT IT WAS "MORE OF AN ANNOYANCE RIGHT NOW" AND WOULD CAUSE "MORE SERIOUS ISSUES EVENTUALLY ".

Manufacturer: SUBARU
Mfg Campaign: 11281956
Notice Date: Nov 23, 2019
Recall Date: Nov 23, 2019
Subaru Of America, Inc.
Campaign: 11281039 Other
Nov 19, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

LESS THAN 5 MONTHS OLD AND THE WINDSHIELD RANDOMLY STARTING CRACKING ON PASSENGER SIDE UNDER VIPER. I HAVE NOT KNOWN ANYTHING TO HIT THE WINDSHIELD. THE CRACK HAS NOW MOVED OVER THE CENTER OF THE WINDSHIELD.

Corrective Action:

LESS THAN 5 MONTHS OLD AND THE WINDSHIELD RANDOMLY STARTING CRACKING ON PASSENGER SIDE UNDER VIPER. I HAVE NOT KNOWN ANYTHING TO HIT THE WINDSHIELD. THE CRACK HAS NOW MOVED OVER THE CENTER OF THE WINDSHIELD.

Additional Notes:

LESS THAN 5 MONTHS OLD AND THE WINDSHIELD RANDOMLY STARTING CRACKING ON PASSENGER SIDE UNDER VIPER. I HAVE NOT KNOWN ANYTHING TO HIT THE WINDSHIELD. THE CRACK HAS NOW MOVED OVER THE CENTER OF THE WINDSHIELD.

Manufacturer: SUBARU
Mfg Campaign: 11281039
Notice Date: Nov 19, 2019
Recall Date: Nov 19, 2019
Subaru Of America, Inc.
Campaign: 11280532 Other
Nov 16, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

BROKEN WINDSHIELD. THERE HAS BEEN NO IMPACT AND THERE IS NO SIGN OF IMPACT YET MY WINSHIELD ON A 5 MONTH OLD CAR IS CRACKED. ITS APPROXIMATELY 10 INCHES AND CIRCULAR FROM THE TOP DOWN BEHIND THE REARVIEW MIRROR. I NOTICED THE CRACK WHILE PARKED. POSSIBILITY AFTER GOING THROUGH A CAR WASH. ALSO THE HEAT FROM BEING PARKED ON THE HOT DRIVEWAY MAY HAVE BROUGHT OUT THE FLAW.

Corrective Action:

BROKEN WINDSHIELD. THERE HAS BEEN NO IMPACT AND THERE IS NO SIGN OF IMPACT YET MY WINSHIELD ON A 5 MONTH OLD CAR IS CRACKED. ITS APPROXIMATELY 10 INCHES AND CIRCULAR FROM THE TOP DOWN BEHIND THE REARVIEW MIRROR. I NOTICED THE CRACK WHILE PARKED. POSSIBILITY AFTER GOING THROUGH A CAR WASH. ALSO THE HEAT FROM BEING PARKED ON THE HOT DRIVEWAY MAY HAVE BROUGHT OUT THE FLAW.

Additional Notes:

BROKEN WINDSHIELD. THERE HAS BEEN NO IMPACT AND THERE IS NO SIGN OF IMPACT YET MY WINSHIELD ON A 5 MONTH OLD CAR IS CRACKED. ITS APPROXIMATELY 10 INCHES AND CIRCULAR FROM THE TOP DOWN BEHIND THE REARVIEW MIRROR. I NOTICED THE CRACK WHILE PARKED. POSSIBILITY AFTER GOING THROUGH A CAR WASH. ALSO THE HEAT FROM BEING PARKED ON THE HOT DRIVEWAY MAY HAVE BROUGHT OUT THE FLAW.

Manufacturer: SUBARU
Mfg Campaign: 11280532
Notice Date: Nov 16, 2019
Recall Date: Nov 16, 2019
Subaru Of America, Inc.
Campaign: 11279387 Other
Nov 11, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WINDSHIELD SPONTANEOUSLY CRACKED DURING THE YEAR'S FIRST FREEZE. CAR WAS GARAGE PARKED AND NO IMPACT OCCURRED. SUBARU PROVIDES NO SUPPORT FOR THIS ISSUE, SO I'M JUST GOING TO DRIVE AROUND WITH A BROKEN WINDSHIELD AND TAKE ON THE ASSOCIATED RISKS.

Corrective Action:

WINDSHIELD SPONTANEOUSLY CRACKED DURING THE YEAR'S FIRST FREEZE. CAR WAS GARAGE PARKED AND NO IMPACT OCCURRED. SUBARU PROVIDES NO SUPPORT FOR THIS ISSUE, SO I'M JUST GOING TO DRIVE AROUND WITH A BROKEN WINDSHIELD AND TAKE ON THE ASSOCIATED RISKS.

Additional Notes:

WINDSHIELD SPONTANEOUSLY CRACKED DURING THE YEAR'S FIRST FREEZE. CAR WAS GARAGE PARKED AND NO IMPACT OCCURRED. SUBARU PROVIDES NO SUPPORT FOR THIS ISSUE, SO I'M JUST GOING TO DRIVE AROUND WITH A BROKEN WINDSHIELD AND TAKE ON THE ASSOCIATED RISKS.

Manufacturer: SUBARU
Mfg Campaign: 11279387
Notice Date: Nov 11, 2019
Recall Date: Nov 11, 2019
Subaru Of America, Inc.
Campaign: 11279422 Other
Nov 11, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WINDSHIELD HAS SPONTANEOUSLY CRACKED TWICE IN 6 MONTHS, ONCE WHEN DRIVING DOWN AN IN TOWN ROAD, ONCE WHEN SITTING IN THE PARKING LOT ALL DAY WHILE I WAS AT WORK.

Corrective Action:

WINDSHIELD HAS SPONTANEOUSLY CRACKED TWICE IN 6 MONTHS, ONCE WHEN DRIVING DOWN AN IN TOWN ROAD, ONCE WHEN SITTING IN THE PARKING LOT ALL DAY WHILE I WAS AT WORK.

Additional Notes:

WINDSHIELD HAS SPONTANEOUSLY CRACKED TWICE IN 6 MONTHS, ONCE WHEN DRIVING DOWN AN IN TOWN ROAD, ONCE WHEN SITTING IN THE PARKING LOT ALL DAY WHILE I WAS AT WORK.

Manufacturer: SUBARU
Mfg Campaign: 11279422
Notice Date: Nov 11, 2019
Recall Date: Nov 11, 2019
Subaru Of America, Inc.
Campaign: 11278868 Other
Nov 8, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

THE VEHICLE HAS HAD WINDSHIELD CRACKS APPEAR THREE TIMES IN THE SIX MONTHS WE HAVE OWNED IT (PURCHASED NEW). BOTH THE DEALER AND THE GLASS REPAIR SHOP INDICATE THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. IN THE FIRST TWO INSTANCES, THERE WAS A MINOR IMPACT WITH A SMALL PEBBLE OR BIT OF SAND AT CITY SPEEDS (LESS THAN 40 MPH) AND IN THE MOST RECENT INCIDENT, THE CRACK APPEARED SUDDENLY AND WITHOUT OBVIOUS IMPACT WHILE DRIVING ON THE INTERSTATE AT 70 MPH. NONE OF THE IMPACTS WERE SUFFICIENT, IN MY ESTIMATION, TO CAUSE DAMAGE SIGNIFICANT ENOUGH TO REQUIRE REPLACEMENT OF THE WINDSHIELD, BUT, IN ALL CASES, THE CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD WITHIN MOMENTS. BASED ON OTHER REPORTS ON THE INTERNET, IT WOULD APPEAR THE WINDSHIELD ON THESE VEHICLES IS POORLY DESIGNED AND/OR MANUFACTURED, CREATING A SAFETY ISSUE.

Corrective Action:

THE VEHICLE HAS HAD WINDSHIELD CRACKS APPEAR THREE TIMES IN THE SIX MONTHS WE HAVE OWNED IT (PURCHASED NEW). BOTH THE DEALER AND THE GLASS REPAIR SHOP INDICATE THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. IN THE FIRST TWO INSTANCES, THERE WAS A MINOR IMPACT WITH A SMALL PEBBLE OR BIT OF SAND AT CITY SPEEDS (LESS THAN 40 MPH) AND IN THE MOST RECENT INCIDENT, THE CRACK APPEARED SUDDENLY AND WITHOUT OBVIOUS IMPACT WHILE DRIVING ON THE INTERSTATE AT 70 MPH. NONE OF THE IMPACTS WERE SUFFICIENT, IN MY ESTIMATION, TO CAUSE DAMAGE SIGNIFICANT ENOUGH TO REQUIRE REPLACEMENT OF THE WINDSHIELD, BUT, IN ALL CASES, THE CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD WITHIN MOMENTS. BASED ON OTHER REPORTS ON THE INTERNET, IT WOULD APPEAR THE WINDSHIELD ON THESE VEHICLES IS POORLY DESIGNED AND/OR MANUFACTURED, CREATING A SAFETY ISSUE.

Additional Notes:

THE VEHICLE HAS HAD WINDSHIELD CRACKS APPEAR THREE TIMES IN THE SIX MONTHS WE HAVE OWNED IT (PURCHASED NEW). BOTH THE DEALER AND THE GLASS REPAIR SHOP INDICATE THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. IN THE FIRST TWO INSTANCES, THERE WAS A MINOR IMPACT WITH A SMALL PEBBLE OR BIT OF SAND AT CITY SPEEDS (LESS THAN 40 MPH) AND IN THE MOST RECENT INCIDENT, THE CRACK APPEARED SUDDENLY AND WITHOUT OBVIOUS IMPACT WHILE DRIVING ON THE INTERSTATE AT 70 MPH. NONE OF THE IMPACTS WERE SUFFICIENT, IN MY ESTIMATION, TO CAUSE DAMAGE SIGNIFICANT ENOUGH TO REQUIRE REPLACEMENT OF THE WINDSHIELD, BUT, IN ALL CASES, THE CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD WITHIN MOMENTS. BASED ON OTHER REPORTS ON THE INTERNET, IT WOULD APPEAR THE WINDSHIELD ON THESE VEHICLES IS POORLY DESIGNED AND/OR MANUFACTURED, CREATING A SAFETY ISSUE.

Manufacturer: SUBARU
Mfg Campaign: 11278868
Notice Date: Nov 8, 2019
Recall Date: Nov 8, 2019
Subaru Of America, Inc.
Campaign: 11278896 Other
Nov 8, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

AFTER OWNING 2019 SUBARU OUTBACK FOR 6 MONTHS, WASHING IT I FOUND 6 TO 7 CHIPS SCATTERED AROUND THE FRONT WINDSHIELD. I HAD THE WINDSHIELD REPLACED DUE TO LIVING IN FLORIDA, NOT WANTING TO TAKE ANY CHANCES. I DRIVING VEHICLES FOR MORE THAN 45 YEARS, I DON'T THINK THAT I HAD 6 CHIPS ON ALL THE VEHICLES COMBINED. I BELIEVE THAT SUBARU HAS INFERIOR QUALITY WINDSHIELD GLASS.

Corrective Action:

AFTER OWNING 2019 SUBARU OUTBACK FOR 6 MONTHS, WASHING IT I FOUND 6 TO 7 CHIPS SCATTERED AROUND THE FRONT WINDSHIELD. I HAD THE WINDSHIELD REPLACED DUE TO LIVING IN FLORIDA, NOT WANTING TO TAKE ANY CHANCES. I DRIVING VEHICLES FOR MORE THAN 45 YEARS, I DON'T THINK THAT I HAD 6 CHIPS ON ALL THE VEHICLES COMBINED. I BELIEVE THAT SUBARU HAS INFERIOR QUALITY WINDSHIELD GLASS.

Additional Notes:

AFTER OWNING 2019 SUBARU OUTBACK FOR 6 MONTHS, WASHING IT I FOUND 6 TO 7 CHIPS SCATTERED AROUND THE FRONT WINDSHIELD. I HAD THE WINDSHIELD REPLACED DUE TO LIVING IN FLORIDA, NOT WANTING TO TAKE ANY CHANCES. I DRIVING VEHICLES FOR MORE THAN 45 YEARS, I DON'T THINK THAT I HAD 6 CHIPS ON ALL THE VEHICLES COMBINED. I BELIEVE THAT SUBARU HAS INFERIOR QUALITY WINDSHIELD GLASS.

Manufacturer: SUBARU
Mfg Campaign: 11278896
Notice Date: Nov 8, 2019
Recall Date: Nov 8, 2019
Subaru Of America, Inc.
Campaign: 11278376 Other
Nov 6, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

THE FRONT WINDSHIELD SPONTANEOUSLY CRACKED. IT WAS SNOWING, WE HAD THE WIPERS GOING AND THE VENTS TO DEFROST ON. ON OUR 3 MINUTE DRIVE TO WORK, WHILE WE WERE STOPPED AT A STOPLIGHT THE CRACK FORMED, AND THEN SPREAD. IT COVERS NEARLY THE ENTIRE WIDTH OF THE WINDSHIELD. AT FIRST WE THOUGHT IT WAS A WATER STREAK - BUT IT DID NOT FOLLOW THE PATH OF THE WINDSHIELD WIPERS. WE DID NOT HIT A ROCK OR A BUMP IN THE ROAD, THERE WAS NO DEBRIS ON THE ROAD, THERE WAS NO HAIL, THERE WAS NO REASON TO EXPLAIN THE CRACK. WE IMMEDIATELY TOOK IT TO THE SUBARU DEALER WHICH WE PURCHASED THE CAR. THEY TOLD US THAT THIS WAS NOT COVERED UNDER OUR WARRANTY AND THAT WE WOULD HAVE TO PURCHASE A NEW WINDSHIELD FROM SUBARU AND THEN HAVE IT INSTALLED BY THEM. WE NEEDED TO DO THIS SO THEY COULD RE-CALIBRATE THE EYESIGHT SYSTEM. I AM INCREDIBLY FRUSTRATED THAT A 2019 VEHICLE REQUIRES SUCH AN EXPENSIVE WINDSHIELD REPAIR AFTER NO FAULTY DRIVING OR CLEAR INCIDENT THAT CAUSED DAMAGE. WE WERE QUOTED $1700 TO REPLACE AND RECALIBRATE.

Corrective Action:

THE FRONT WINDSHIELD SPONTANEOUSLY CRACKED. IT WAS SNOWING, WE HAD THE WIPERS GOING AND THE VENTS TO DEFROST ON. ON OUR 3 MINUTE DRIVE TO WORK, WHILE WE WERE STOPPED AT A STOPLIGHT THE CRACK FORMED, AND THEN SPREAD. IT COVERS NEARLY THE ENTIRE WIDTH OF THE WINDSHIELD. AT FIRST WE THOUGHT IT WAS A WATER STREAK - BUT IT DID NOT FOLLOW THE PATH OF THE WINDSHIELD WIPERS. WE DID NOT HIT A ROCK OR A BUMP IN THE ROAD, THERE WAS NO DEBRIS ON THE ROAD, THERE WAS NO HAIL, THERE WAS NO REASON TO EXPLAIN THE CRACK. WE IMMEDIATELY TOOK IT TO THE SUBARU DEALER WHICH WE PURCHASED THE CAR. THEY TOLD US THAT THIS WAS NOT COVERED UNDER OUR WARRANTY AND THAT WE WOULD HAVE TO PURCHASE A NEW WINDSHIELD FROM SUBARU AND THEN HAVE IT INSTALLED BY THEM. WE NEEDED TO DO THIS SO THEY COULD RE-CALIBRATE THE EYESIGHT SYSTEM. I AM INCREDIBLY FRUSTRATED THAT A 2019 VEHICLE REQUIRES SUCH AN EXPENSIVE WINDSHIELD REPAIR AFTER NO FAULTY DRIVING OR CLEAR INCIDENT THAT CAUSED DAMAGE. WE WERE QUOTED $1700 TO REPLACE AND RECALIBRATE.

Additional Notes:

THE FRONT WINDSHIELD SPONTANEOUSLY CRACKED. IT WAS SNOWING, WE HAD THE WIPERS GOING AND THE VENTS TO DEFROST ON. ON OUR 3 MINUTE DRIVE TO WORK, WHILE WE WERE STOPPED AT A STOPLIGHT THE CRACK FORMED, AND THEN SPREAD. IT COVERS NEARLY THE ENTIRE WIDTH OF THE WINDSHIELD. AT FIRST WE THOUGHT IT WAS A WATER STREAK - BUT IT DID NOT FOLLOW THE PATH OF THE WINDSHIELD WIPERS. WE DID NOT HIT A ROCK OR A BUMP IN THE ROAD, THERE WAS NO DEBRIS ON THE ROAD, THERE WAS NO HAIL, THERE WAS NO REASON TO EXPLAIN THE CRACK. WE IMMEDIATELY TOOK IT TO THE SUBARU DEALER WHICH WE PURCHASED THE CAR. THEY TOLD US THAT THIS WAS NOT COVERED UNDER OUR WARRANTY AND THAT WE WOULD HAVE TO PURCHASE A NEW WINDSHIELD FROM SUBARU AND THEN HAVE IT INSTALLED BY THEM. WE NEEDED TO DO THIS SO THEY COULD RE-CALIBRATE THE EYESIGHT SYSTEM. I AM INCREDIBLY FRUSTRATED THAT A 2019 VEHICLE REQUIRES SUCH AN EXPENSIVE WINDSHIELD REPAIR AFTER NO FAULTY DRIVING OR CLEAR INCIDENT THAT CAUSED DAMAGE. WE WERE QUOTED $1700 TO REPLACE AND RECALIBRATE.

Manufacturer: SUBARU
Mfg Campaign: 11278376
Notice Date: Nov 6, 2019
Recall Date: Nov 6, 2019
Subaru Of America, Inc.
Campaign: 11278427 Other
Nov 6, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

I HAVE HAD THIS VEHICLE FOR ABOUT 6 MONTHS AND HAVE DRIVEN IT LESS THAN 6,000 MILES. IT WAS PARKED IN MY DRIVEWAY WITH NO CRACKS OR DINGS IN IT AS OF TWO DAYS AGO AND COMING OUT TO MY CAR THIS MORNING THERE IS NOW AN 18 INCH HAIRLINE CRACK. THERE IS NO IMPACT AREA AND NO ROCKS HAVE HIT MY WINDSHIELD WHILE DRIVING IT. I HAVE TO BELIEVE THIS IS SPONTANEOUS BREAKAGE, ESPECIALLY READING THESE OTHER COMPLAINTS. THE WINDSHIELD HAS NOT BEEN TOUCHED AND THE WEATHER HAS BEEN MILD. THIS IS UNREAL.

Corrective Action:

I HAVE HAD THIS VEHICLE FOR ABOUT 6 MONTHS AND HAVE DRIVEN IT LESS THAN 6,000 MILES. IT WAS PARKED IN MY DRIVEWAY WITH NO CRACKS OR DINGS IN IT AS OF TWO DAYS AGO AND COMING OUT TO MY CAR THIS MORNING THERE IS NOW AN 18 INCH HAIRLINE CRACK. THERE IS NO IMPACT AREA AND NO ROCKS HAVE HIT MY WINDSHIELD WHILE DRIVING IT. I HAVE TO BELIEVE THIS IS SPONTANEOUS BREAKAGE, ESPECIALLY READING THESE OTHER COMPLAINTS. THE WINDSHIELD HAS NOT BEEN TOUCHED AND THE WEATHER HAS BEEN MILD. THIS IS UNREAL.

Additional Notes:

I HAVE HAD THIS VEHICLE FOR ABOUT 6 MONTHS AND HAVE DRIVEN IT LESS THAN 6,000 MILES. IT WAS PARKED IN MY DRIVEWAY WITH NO CRACKS OR DINGS IN IT AS OF TWO DAYS AGO AND COMING OUT TO MY CAR THIS MORNING THERE IS NOW AN 18 INCH HAIRLINE CRACK. THERE IS NO IMPACT AREA AND NO ROCKS HAVE HIT MY WINDSHIELD WHILE DRIVING IT. I HAVE TO BELIEVE THIS IS SPONTANEOUS BREAKAGE, ESPECIALLY READING THESE OTHER COMPLAINTS. THE WINDSHIELD HAS NOT BEEN TOUCHED AND THE WEATHER HAS BEEN MILD. THIS IS UNREAL.

Manufacturer: SUBARU
Mfg Campaign: 11278427
Notice Date: Nov 6, 2019
Recall Date: Nov 6, 2019
Subaru Of America, Inc.
Campaign: 11278481 Other
Nov 6, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WHILE DRIVING DOWN A STATE HIGHWAY ON 9/26/19 AT 55 MPH MY PASSENGER AND I HEARD A SMALL LITTLE TICK SOUND AND SHE SAID, "THAT'S THE SAME SOUND MY CROSSTREK MADE ON MONDAY WHEN IT CHIPPED AND CRACKED THE WINDSHIELD". SO WE STARTED LOOKING AROUND THE WINDSHIELD AND SURE ENOUGH NOW MINE WAS CHIPPED AND CRACKED AT 5 WEEKS OF AGE, BOTH VEHICLES WERE BOUGHT NEW. THEN A FEW WEEKS LATER, 10/12/19, ON AN INTERSTATE AT 70MPH ANOTHER SMALL, INSIGNIFICANT TICK AND I START LOOKING AROUND AND AGAIN, SAME THING. YESTERDAY (AS OF THIS POST) ON A STATE HIGHWAY AT 55MPH, RIGHT IN FRONT OF ME THIS TIME THE SAME SMALL TICK SOUND YET ANOTHER CHIP AND CRACK! I'VE HIT BUGS HARDER THAN THESE HITS THAT ARE PRODUCING CHIPS AND CRACKS!! BOTH MY 2019 CROSSTREK AND 2019 OUTBACK NOW HAVE MULTIPLE CHIPS AND CRACKS IN THEIR BRAND NEW WINDSHIELDS AND NONE OF THEM ARE FROM LEGITIMATE IMPACTS WITH A STONE OR ROCK.

Corrective Action:

WHILE DRIVING DOWN A STATE HIGHWAY ON 9/26/19 AT 55 MPH MY PASSENGER AND I HEARD A SMALL LITTLE TICK SOUND AND SHE SAID, "THAT'S THE SAME SOUND MY CROSSTREK MADE ON MONDAY WHEN IT CHIPPED AND CRACKED THE WINDSHIELD". SO WE STARTED LOOKING AROUND THE WINDSHIELD AND SURE ENOUGH NOW MINE WAS CHIPPED AND CRACKED AT 5 WEEKS OF AGE, BOTH VEHICLES WERE BOUGHT NEW. THEN A FEW WEEKS LATER, 10/12/19, ON AN INTERSTATE AT 70MPH ANOTHER SMALL, INSIGNIFICANT TICK AND I START LOOKING AROUND AND AGAIN, SAME THING. YESTERDAY (AS OF THIS POST) ON A STATE HIGHWAY AT 55MPH, RIGHT IN FRONT OF ME THIS TIME THE SAME SMALL TICK SOUND YET ANOTHER CHIP AND CRACK! I'VE HIT BUGS HARDER THAN THESE HITS THAT ARE PRODUCING CHIPS AND CRACKS!! BOTH MY 2019 CROSSTREK AND 2019 OUTBACK NOW HAVE MULTIPLE CHIPS AND CRACKS IN THEIR BRAND NEW WINDSHIELDS AND NONE OF THEM ARE FROM LEGITIMATE IMPACTS WITH A STONE OR ROCK.

Additional Notes:

WHILE DRIVING DOWN A STATE HIGHWAY ON 9/26/19 AT 55 MPH MY PASSENGER AND I HEARD A SMALL LITTLE TICK SOUND AND SHE SAID, "THAT'S THE SAME SOUND MY CROSSTREK MADE ON MONDAY WHEN IT CHIPPED AND CRACKED THE WINDSHIELD". SO WE STARTED LOOKING AROUND THE WINDSHIELD AND SURE ENOUGH NOW MINE WAS CHIPPED AND CRACKED AT 5 WEEKS OF AGE, BOTH VEHICLES WERE BOUGHT NEW. THEN A FEW WEEKS LATER, 10/12/19, ON AN INTERSTATE AT 70MPH ANOTHER SMALL, INSIGNIFICANT TICK AND I START LOOKING AROUND AND AGAIN, SAME THING. YESTERDAY (AS OF THIS POST) ON A STATE HIGHWAY AT 55MPH, RIGHT IN FRONT OF ME THIS TIME THE SAME SMALL TICK SOUND YET ANOTHER CHIP AND CRACK! I'VE HIT BUGS HARDER THAN THESE HITS THAT ARE PRODUCING CHIPS AND CRACKS!! BOTH MY 2019 CROSSTREK AND 2019 OUTBACK NOW HAVE MULTIPLE CHIPS AND CRACKS IN THEIR BRAND NEW WINDSHIELDS AND NONE OF THEM ARE FROM LEGITIMATE IMPACTS WITH A STONE OR ROCK.

Manufacturer: SUBARU
Mfg Campaign: 11278481
Notice Date: Nov 6, 2019
Recall Date: Nov 6, 2019

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