Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED FROM LEFT INSIDE LOWER PASSENGER SIDE. VEHICLE WAS DRIVING DOWN ROAD. I DID NOT SEE ANYTHING HIT THE WINDSHIELD. IT IMMEDIATELY MADE AN S SHAPED CRACK
Corrective Action:
WINDSHIELD CRACKED FROM LEFT INSIDE LOWER PASSENGER SIDE. VEHICLE WAS DRIVING DOWN ROAD. I DID NOT SEE ANYTHING HIT THE WINDSHIELD. IT IMMEDIATELY MADE AN S SHAPED CRACK
Additional Notes:
WINDSHIELD CRACKED FROM LEFT INSIDE LOWER PASSENGER SIDE. VEHICLE WAS DRIVING DOWN ROAD. I DID NOT SEE ANYTHING HIT THE WINDSHIELD. IT IMMEDIATELY MADE AN S SHAPED CRACK
Mfg Campaign: 11299970
Recall Date: Jan 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE PARKED IN OUR GARAGE, FOR NO APPARENT REASON. CRACK IS WITHIN VISUAL FIELD OF CARS SAFETY-RELATED OBSTACLE DETECTION SYSTEM CAMERAS.
Corrective Action:
WINDSHIELD CRACKED WHILE PARKED IN OUR GARAGE, FOR NO APPARENT REASON. CRACK IS WITHIN VISUAL FIELD OF CARS SAFETY-RELATED OBSTACLE DETECTION SYSTEM CAMERAS.
Additional Notes:
WINDSHIELD CRACKED WHILE PARKED IN OUR GARAGE, FOR NO APPARENT REASON. CRACK IS WITHIN VISUAL FIELD OF CARS SAFETY-RELATED OBSTACLE DETECTION SYSTEM CAMERAS.
Mfg Campaign: 11299289
Recall Date: Jan 14, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR THE SECOND TIME IN ONE MONTH, MY BATTERY HAS FULLY DRAINED AND THE CAR WILL NOT START. I'VE ONLY HAD THE CAR FOR 5 MONTHS AND IT ONLY HAS 5,000 MILES ON IT.
Corrective Action:
FOR THE SECOND TIME IN ONE MONTH, MY BATTERY HAS FULLY DRAINED AND THE CAR WILL NOT START. I'VE ONLY HAD THE CAR FOR 5 MONTHS AND IT ONLY HAS 5,000 MILES ON IT.
Additional Notes:
FOR THE SECOND TIME IN ONE MONTH, MY BATTERY HAS FULLY DRAINED AND THE CAR WILL NOT START. I'VE ONLY HAD THE CAR FOR 5 MONTHS AND IT ONLY HAS 5,000 MILES ON IT.
Mfg Campaign: 11298895
Recall Date: Jan 12, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING HOME, ON A HIGHWAY, HAD A SMALL ROCK HIT MY WINDSHIELD AND WITH IN MINUTES MY WHOLE LEFT SIDE WAS CRACKED, NOW IT'S ALMOST THE END OF THE RIGHT SIDE.
Corrective Action:
WHILE DRIVING HOME, ON A HIGHWAY, HAD A SMALL ROCK HIT MY WINDSHIELD AND WITH IN MINUTES MY WHOLE LEFT SIDE WAS CRACKED, NOW IT'S ALMOST THE END OF THE RIGHT SIDE.
Additional Notes:
WHILE DRIVING HOME, ON A HIGHWAY, HAD A SMALL ROCK HIT MY WINDSHIELD AND WITH IN MINUTES MY WHOLE LEFT SIDE WAS CRACKED, NOW IT'S ALMOST THE END OF THE RIGHT SIDE.
Mfg Campaign: 11298518
Recall Date: Jan 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING HOME, ON A HIGHWAY, HAD A SMALL ROCK HIT MY WINDSHIELD AND WITH IN MINUTES MY WHOLE LEFT SIDE WAS CRACKED, NOW IT'S ALMOST THE END OF THE RIGHT SIDE.
Corrective Action:
WHILE DRIVING HOME, ON A HIGHWAY, HAD A SMALL ROCK HIT MY WINDSHIELD AND WITH IN MINUTES MY WHOLE LEFT SIDE WAS CRACKED, NOW IT'S ALMOST THE END OF THE RIGHT SIDE.
Additional Notes:
WHILE DRIVING HOME, ON A HIGHWAY, HAD A SMALL ROCK HIT MY WINDSHIELD AND WITH IN MINUTES MY WHOLE LEFT SIDE WAS CRACKED, NOW IT'S ALMOST THE END OF THE RIGHT SIDE.
Mfg Campaign: 11298518
Recall Date: Jan 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD HAS SPONTANEOUSLY CRACKED FOUR DIFFERENT TIMES SINCE PURCHASE IN SEPTEMBER 2018. WINDSHIELD HAS BEEN REPLACED THREE TIMES TO DATE. EACH TIME DAMAGE APPEARS TO START NEAR THE BOTTOM OF THE GLASS, THEN SPIDERS OUT. IT IS NOT CLEAR THAT ROAD DEBRIS OR ANY OTHER EXTERNAL FORCE CAUSED THE CRACKING. THIS IS A KNOWN DEFECT AND SHOULD BE CORRECTED BY SUBARU WITH A RE-DESIGNED PART. SENDING THE SAME WINDSHIELD OVER AND OVER DOES NOT FIX THE INHERENT PROBLEM. YOUR FORM DOES NOT ALLOW FOR MULTIPLE INCIDENCES OF THE SAME PROBLEM OVER TIME. PLEASE SEE ATTACHED DOCUMENTS. ARE YOU WORKING WITH SUBARU TO CORRECT THIS PROBLEM?
Corrective Action:
WINDSHIELD HAS SPONTANEOUSLY CRACKED FOUR DIFFERENT TIMES SINCE PURCHASE IN SEPTEMBER 2018. WINDSHIELD HAS BEEN REPLACED THREE TIMES TO DATE. EACH TIME DAMAGE APPEARS TO START NEAR THE BOTTOM OF THE GLASS, THEN SPIDERS OUT. IT IS NOT CLEAR THAT ROAD DEBRIS OR ANY OTHER EXTERNAL FORCE CAUSED THE CRACKING. THIS IS A KNOWN DEFECT AND SHOULD BE CORRECTED BY SUBARU WITH A RE-DESIGNED PART. SENDING THE SAME WINDSHIELD OVER AND OVER DOES NOT FIX THE INHERENT PROBLEM. YOUR FORM DOES NOT ALLOW FOR MULTIPLE INCIDENCES OF THE SAME PROBLEM OVER TIME. PLEASE SEE ATTACHED DOCUMENTS. ARE YOU WORKING WITH SUBARU TO CORRECT THIS PROBLEM?
Additional Notes:
WINDSHIELD HAS SPONTANEOUSLY CRACKED FOUR DIFFERENT TIMES SINCE PURCHASE IN SEPTEMBER 2018. WINDSHIELD HAS BEEN REPLACED THREE TIMES TO DATE. EACH TIME DAMAGE APPEARS TO START NEAR THE BOTTOM OF THE GLASS, THEN SPIDERS OUT. IT IS NOT CLEAR THAT ROAD DEBRIS OR ANY OTHER EXTERNAL FORCE CAUSED THE CRACKING. THIS IS A KNOWN DEFECT AND SHOULD BE CORRECTED BY SUBARU WITH A RE-DESIGNED PART. SENDING THE SAME WINDSHIELD OVER AND OVER DOES NOT FIX THE INHERENT PROBLEM. YOUR FORM DOES NOT ALLOW FOR MULTIPLE INCIDENCES OF THE SAME PROBLEM OVER TIME. PLEASE SEE ATTACHED DOCUMENTS. ARE YOU WORKING WITH SUBARU TO CORRECT THIS PROBLEM?
Mfg Campaign: 11297961
Recall Date: Jan 8, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE VEHICLE WAS STATIONARY IN MY GARAGE. THE NEXT DAY I CAME OUT AND THERE WAS A CRACK IN MY WINDSHIELD. IT WAS COMPLETELY FINE THE NIGHT BEFORE.
Corrective Action:
THE VEHICLE WAS STATIONARY IN MY GARAGE. THE NEXT DAY I CAME OUT AND THERE WAS A CRACK IN MY WINDSHIELD. IT WAS COMPLETELY FINE THE NIGHT BEFORE.
Additional Notes:
THE VEHICLE WAS STATIONARY IN MY GARAGE. THE NEXT DAY I CAME OUT AND THERE WAS A CRACK IN MY WINDSHIELD. IT WAS COMPLETELY FINE THE NIGHT BEFORE.
Mfg Campaign: 11297712
Recall Date: Jan 7, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2019 SUBARU OUTBACK 2.5I LIMITED PURCHASED 1-'19. 1ST. BREAK: 2-'19: WINDSHIELD SPONTANEOUSLY CRACKED UNDER WIPERS AT THE WIPER DEFROSTER HEATER ELEMENT. WINDSHIELD WAS FROSTED IN AM, STARTED MOTOR AND DEFROSTERS TO WARM AND PREPARE CAR FOR DEPARTURE. WINDSHIELD CRACKED WHILE CAR WAS STATIONARY IN THE DRIVEWAY. MADE APPT. WITH SUBARU, THEY DECLINED RESPONSIBILITY UNDER WARRANTY AND ADVISED TO HAVE INSURANCE REPLACE IT. WHILE WAITING FOR SECOND APPT. WITH A DIFFERENT DEALERSHIP A SMALL PEBBLE IMPACTED UPPER RIGHT CORNER SO I JUST HAD INSURANCE COVER IT AS IT WAS VERY UNSAFE TO DRIVE WITH AT THIS POINT. (3/27/19 INSURANCE REPLACEMENT WITH ORIG. SUBARU WINDSHIELD- $500 DEDUCTIBLE, $225 EYESIGHT RECALIBRATION). 2ND BREAK: 6-'19: WHILE DRIVING 50MPH ON 2 LANE ROAD A GRAVEL TRUCK PASSING IN OPPOSITE DIRECTION DROPPED A VERY SMALL PEBBLE THAT WOULD HAVE NOT BROKE WINDSHIELD ON MY TOYOTA OR MAZDA BASED ON PREVIOUS EXPERIENCE IN SIMILAR SITUATIONS. SMALL PEBBLE IMPACTED WINDSHIELD IN UPPER LEFT CORNER AND IMMEDIATELY SPREAD ACROSS AND DOWN IN SEVERAL SPOTS REQUIRING REPLACEMENT (6/10/19 REPLACEMENT UNDER 20/20 GLASS WARRANTY). REQUIRED ADDITIONAL 3RD REPLACEMENT AS SUBARU SUPPLIED DEFECTIVE RUBBER STRIPPING FOR SECOND REPLACEMENT. NOW WINDSHIELD AREA CREATES ADDITIONAL WIND/ROAD NOISE AND NEW RATTLE IN DASH AS RESULT OF 3 REPLACEMENTS. I HAVE PICTURES OF THE WINDSHIELD FIRST BREAK HOWEVER THEY WILL NOT UPLOAD. CONTACT ME IF YOU NEED THEM. THEY SHOW THE 'BURN MARKS' AT THE HEATER ELEMENTS.
Corrective Action:
2019 SUBARU OUTBACK 2.5I LIMITED PURCHASED 1-'19. 1ST. BREAK: 2-'19: WINDSHIELD SPONTANEOUSLY CRACKED UNDER WIPERS AT THE WIPER DEFROSTER HEATER ELEMENT. WINDSHIELD WAS FROSTED IN AM, STARTED MOTOR AND DEFROSTERS TO WARM AND PREPARE CAR FOR DEPARTURE. WINDSHIELD CRACKED WHILE CAR WAS STATIONARY IN THE DRIVEWAY. MADE APPT. WITH SUBARU, THEY DECLINED RESPONSIBILITY UNDER WARRANTY AND ADVISED TO HAVE INSURANCE REPLACE IT. WHILE WAITING FOR SECOND APPT. WITH A DIFFERENT DEALERSHIP A SMALL PEBBLE IMPACTED UPPER RIGHT CORNER SO I JUST HAD INSURANCE COVER IT AS IT WAS VERY UNSAFE TO DRIVE WITH AT THIS POINT. (3/27/19 INSURANCE REPLACEMENT WITH ORIG. SUBARU WINDSHIELD- $500 DEDUCTIBLE, $225 EYESIGHT RECALIBRATION). 2ND BREAK: 6-'19: WHILE DRIVING 50MPH ON 2 LANE ROAD A GRAVEL TRUCK PASSING IN OPPOSITE DIRECTION DROPPED A VERY SMALL PEBBLE THAT WOULD HAVE NOT BROKE WINDSHIELD ON MY TOYOTA OR MAZDA BASED ON PREVIOUS EXPERIENCE IN SIMILAR SITUATIONS. SMALL PEBBLE IMPACTED WINDSHIELD IN UPPER LEFT CORNER AND IMMEDIATELY SPREAD ACROSS AND DOWN IN SEVERAL SPOTS REQUIRING REPLACEMENT (6/10/19 REPLACEMENT UNDER 20/20 GLASS WARRANTY). REQUIRED ADDITIONAL 3RD REPLACEMENT AS SUBARU SUPPLIED DEFECTIVE RUBBER STRIPPING FOR SECOND REPLACEMENT. NOW WINDSHIELD AREA CREATES ADDITIONAL WIND/ROAD NOISE AND NEW RATTLE IN DASH AS RESULT OF 3 REPLACEMENTS. I HAVE PICTURES OF THE WINDSHIELD FIRST BREAK HOWEVER THEY WILL NOT UPLOAD. CONTACT ME IF YOU NEED THEM. THEY SHOW THE 'BURN MARKS' AT THE HEATER ELEMENTS.
Additional Notes:
2019 SUBARU OUTBACK 2.5I LIMITED PURCHASED 1-'19. 1ST. BREAK: 2-'19: WINDSHIELD SPONTANEOUSLY CRACKED UNDER WIPERS AT THE WIPER DEFROSTER HEATER ELEMENT. WINDSHIELD WAS FROSTED IN AM, STARTED MOTOR AND DEFROSTERS TO WARM AND PREPARE CAR FOR DEPARTURE. WINDSHIELD CRACKED WHILE CAR WAS STATIONARY IN THE DRIVEWAY. MADE APPT. WITH SUBARU, THEY DECLINED RESPONSIBILITY UNDER WARRANTY AND ADVISED TO HAVE INSURANCE REPLACE IT. WHILE WAITING FOR SECOND APPT. WITH A DIFFERENT DEALERSHIP A SMALL PEBBLE IMPACTED UPPER RIGHT CORNER SO I JUST HAD INSURANCE COVER IT AS IT WAS VERY UNSAFE TO DRIVE WITH AT THIS POINT. (3/27/19 INSURANCE REPLACEMENT WITH ORIG. SUBARU WINDSHIELD- $500 DEDUCTIBLE, $225 EYESIGHT RECALIBRATION). 2ND BREAK: 6-'19: WHILE DRIVING 50MPH ON 2 LANE ROAD A GRAVEL TRUCK PASSING IN OPPOSITE DIRECTION DROPPED A VERY SMALL PEBBLE THAT WOULD HAVE NOT BROKE WINDSHIELD ON MY TOYOTA OR MAZDA BASED ON PREVIOUS EXPERIENCE IN SIMILAR SITUATIONS. SMALL PEBBLE IMPACTED WINDSHIELD IN UPPER LEFT CORNER AND IMMEDIATELY SPREAD ACROSS AND DOWN IN SEVERAL SPOTS REQUIRING REPLACEMENT (6/10/19 REPLACEMENT UNDER 20/20 GLASS WARRANTY). REQUIRED ADDITIONAL 3RD REPLACEMENT AS SUBARU SUPPLIED DEFECTIVE RUBBER STRIPPING FOR SECOND REPLACEMENT. NOW WINDSHIELD AREA CREATES ADDITIONAL WIND/ROAD NOISE AND NEW RATTLE IN DASH AS RESULT OF 3 REPLACEMENTS. I HAVE PICTURES OF THE WINDSHIELD FIRST BREAK HOWEVER THEY WILL NOT UPLOAD. CONTACT ME IF YOU NEED THEM. THEY SHOW THE 'BURN MARKS' AT THE HEATER ELEMENTS.
Mfg Campaign: 11297753
Recall Date: Jan 7, 2020
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
2019 SUBARU OUTBACK 2.5I LIMITED. PURCHASED JANUARY '19. CAR WAS LOCATED BY DEALER AT OTHER DEALERSHIP AND DELIVERED LATE AT NIGHT WITHOUT OWNERS HAVING ABILITY TO TEST DRIVE. WITHIN ONE WEEK OWNERS NOTICED SEAT ISSUE AND CONTACTED DEALER IMMEDIATELY. DRIVER SEAT SLOPE ISSUE: DRIVER SEAT BASE SLOPES FROM LEFT DOWN TO RIGHT APPROX. 3/4"-1". PROBLEM NOTICED IN FIRST MONTH AFTER DELIVERY AND SUBARU WAS NOTIFIED. AREA DEALERS, SUBARU CORPORATE AND FACTORY FIELD ENGINEER (FFE) REFUSE TO PROPERLY CONFRONT/ DIAGNOSE/ REPAIR THE ISSUE. OWNER SHOWED SERVICE TECHNICIANS AND MANAGER AT DEALER USING A 1 FT' BUBBLE LEVEL THAT THE ISSUE IS EVIDENT. ALL SERVICE PERSONNEL HAVE ADMITTED TO OWNER THAT THEY SEE THE PROBLEM BUT REFUSE TO ACKNOWLEDGE THOSE FACTS IN THEIR SERVICE INVOICE STATEMENTS. SEAT SLOPE ISSUE CREATES AN UNSAFE DRIVING ENVIRONMENT AS THE DRIVER HAS TO PUSH OFF OF CENTER CONSOLE WHILE LEFT HAND CORNERING AND LONG DISTANCE DRIVING IS NOT PERMISSIBLE AS IT IS UNCOMFORTABLE UNLESS DRIVER USES A TOWEL OR PILLOW TO LEVEL THE SEAT BASE. NORMAL OPERATION INVOLVES DRIVE RESTING ELBO FIRMLY INTO CENTER CONSOLE TO STAY UPRIGHT. OWNERS ARE CONCERNED DUE TO DRIVER ERGONOMICS AND ABILITY OF SAFETY RESTRAINS/AIRBAGS TO PERFORM AS DESIGNED IF IN ANY TYPE OF COLLISION IF THE DRIVER IS NOT CENTERED OR POSITIONED PROPERLY IN THE CAR AS DESIGNED AND TESTED FOR IMPACTS. SUBARU CORP. SR. REP. SAYS SUBARU HAS NO PUBLISHED SPECIFICATIONS OR MEASUREMENTS FOR SUBARU SEATS FOR FFE TO COMPARE SEAT CONSTRUCTION/INSTALL OF MY VEHICLE TO. THE FFE PERFORMED CORPORATE/CUSTOMER INSPECTION USING A CELL PHONE IN A LEATHER CELL PHONE WALLET AND A BUBBLE LEVEL APPLICATION AS HIS REFERENCE FOR DENIAL OF CLAIM. I HAVE PICTURES OF PERSONAL INSPECTION WITH LEVELS AND MEASUREMENTS AVAILABLE UPON REQUEST.
Corrective Action:
2019 SUBARU OUTBACK 2.5I LIMITED. PURCHASED JANUARY '19. CAR WAS LOCATED BY DEALER AT OTHER DEALERSHIP AND DELIVERED LATE AT NIGHT WITHOUT OWNERS HAVING ABILITY TO TEST DRIVE. WITHIN ONE WEEK OWNERS NOTICED SEAT ISSUE AND CONTACTED DEALER IMMEDIATELY. DRIVER SEAT SLOPE ISSUE: DRIVER SEAT BASE SLOPES FROM LEFT DOWN TO RIGHT APPROX. 3/4"-1". PROBLEM NOTICED IN FIRST MONTH AFTER DELIVERY AND SUBARU WAS NOTIFIED. AREA DEALERS, SUBARU CORPORATE AND FACTORY FIELD ENGINEER (FFE) REFUSE TO PROPERLY CONFRONT/ DIAGNOSE/ REPAIR THE ISSUE. OWNER SHOWED SERVICE TECHNICIANS AND MANAGER AT DEALER USING A 1 FT' BUBBLE LEVEL THAT THE ISSUE IS EVIDENT. ALL SERVICE PERSONNEL HAVE ADMITTED TO OWNER THAT THEY SEE THE PROBLEM BUT REFUSE TO ACKNOWLEDGE THOSE FACTS IN THEIR SERVICE INVOICE STATEMENTS. SEAT SLOPE ISSUE CREATES AN UNSAFE DRIVING ENVIRONMENT AS THE DRIVER HAS TO PUSH OFF OF CENTER CONSOLE WHILE LEFT HAND CORNERING AND LONG DISTANCE DRIVING IS NOT PERMISSIBLE AS IT IS UNCOMFORTABLE UNLESS DRIVER USES A TOWEL OR PILLOW TO LEVEL THE SEAT BASE. NORMAL OPERATION INVOLVES DRIVE RESTING ELBO FIRMLY INTO CENTER CONSOLE TO STAY UPRIGHT. OWNERS ARE CONCERNED DUE TO DRIVER ERGONOMICS AND ABILITY OF SAFETY RESTRAINS/AIRBAGS TO PERFORM AS DESIGNED IF IN ANY TYPE OF COLLISION IF THE DRIVER IS NOT CENTERED OR POSITIONED PROPERLY IN THE CAR AS DESIGNED AND TESTED FOR IMPACTS. SUBARU CORP. SR. REP. SAYS SUBARU HAS NO PUBLISHED SPECIFICATIONS OR MEASUREMENTS FOR SUBARU SEATS FOR FFE TO COMPARE SEAT CONSTRUCTION/INSTALL OF MY VEHICLE TO. THE FFE PERFORMED CORPORATE/CUSTOMER INSPECTION USING A CELL PHONE IN A LEATHER CELL PHONE WALLET AND A BUBBLE LEVEL APPLICATION AS HIS REFERENCE FOR DENIAL OF CLAIM. I HAVE PICTURES OF PERSONAL INSPECTION WITH LEVELS AND MEASUREMENTS AVAILABLE UPON REQUEST.
Additional Notes:
2019 SUBARU OUTBACK 2.5I LIMITED. PURCHASED JANUARY '19. CAR WAS LOCATED BY DEALER AT OTHER DEALERSHIP AND DELIVERED LATE AT NIGHT WITHOUT OWNERS HAVING ABILITY TO TEST DRIVE. WITHIN ONE WEEK OWNERS NOTICED SEAT ISSUE AND CONTACTED DEALER IMMEDIATELY. DRIVER SEAT SLOPE ISSUE: DRIVER SEAT BASE SLOPES FROM LEFT DOWN TO RIGHT APPROX. 3/4"-1". PROBLEM NOTICED IN FIRST MONTH AFTER DELIVERY AND SUBARU WAS NOTIFIED. AREA DEALERS, SUBARU CORPORATE AND FACTORY FIELD ENGINEER (FFE) REFUSE TO PROPERLY CONFRONT/ DIAGNOSE/ REPAIR THE ISSUE. OWNER SHOWED SERVICE TECHNICIANS AND MANAGER AT DEALER USING A 1 FT' BUBBLE LEVEL THAT THE ISSUE IS EVIDENT. ALL SERVICE PERSONNEL HAVE ADMITTED TO OWNER THAT THEY SEE THE PROBLEM BUT REFUSE TO ACKNOWLEDGE THOSE FACTS IN THEIR SERVICE INVOICE STATEMENTS. SEAT SLOPE ISSUE CREATES AN UNSAFE DRIVING ENVIRONMENT AS THE DRIVER HAS TO PUSH OFF OF CENTER CONSOLE WHILE LEFT HAND CORNERING AND LONG DISTANCE DRIVING IS NOT PERMISSIBLE AS IT IS UNCOMFORTABLE UNLESS DRIVER USES A TOWEL OR PILLOW TO LEVEL THE SEAT BASE. NORMAL OPERATION INVOLVES DRIVE RESTING ELBO FIRMLY INTO CENTER CONSOLE TO STAY UPRIGHT. OWNERS ARE CONCERNED DUE TO DRIVER ERGONOMICS AND ABILITY OF SAFETY RESTRAINS/AIRBAGS TO PERFORM AS DESIGNED IF IN ANY TYPE OF COLLISION IF THE DRIVER IS NOT CENTERED OR POSITIONED PROPERLY IN THE CAR AS DESIGNED AND TESTED FOR IMPACTS. SUBARU CORP. SR. REP. SAYS SUBARU HAS NO PUBLISHED SPECIFICATIONS OR MEASUREMENTS FOR SUBARU SEATS FOR FFE TO COMPARE SEAT CONSTRUCTION/INSTALL OF MY VEHICLE TO. THE FFE PERFORMED CORPORATE/CUSTOMER INSPECTION USING A CELL PHONE IN A LEATHER CELL PHONE WALLET AND A BUBBLE LEVEL APPLICATION AS HIS REFERENCE FOR DENIAL OF CLAIM. I HAVE PICTURES OF PERSONAL INSPECTION WITH LEVELS AND MEASUREMENTS AVAILABLE UPON REQUEST.
Mfg Campaign: 11297760
Recall Date: Jan 7, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I RAN SOME ERRANDS ONE EVENING AND PARKED MY CAR WITH A COMPLETELY CRACK FREE WINDSHIELD, AND WHEN I GOT BACK TO MY CAR, THE WINDSHIELD WAS CRACKED FROM THE PASSENGER SIDE AND THERE IS NO EVIDENCE OF IMPACT TO CAUSE THE CRACK.
Corrective Action:
I RAN SOME ERRANDS ONE EVENING AND PARKED MY CAR WITH A COMPLETELY CRACK FREE WINDSHIELD, AND WHEN I GOT BACK TO MY CAR, THE WINDSHIELD WAS CRACKED FROM THE PASSENGER SIDE AND THERE IS NO EVIDENCE OF IMPACT TO CAUSE THE CRACK.
Additional Notes:
I RAN SOME ERRANDS ONE EVENING AND PARKED MY CAR WITH A COMPLETELY CRACK FREE WINDSHIELD, AND WHEN I GOT BACK TO MY CAR, THE WINDSHIELD WAS CRACKED FROM THE PASSENGER SIDE AND THERE IS NO EVIDENCE OF IMPACT TO CAUSE THE CRACK.
Mfg Campaign: 11297449
Recall Date: Jan 6, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING UNDER NORMAL HIGHWAY CONDITIONS IN FAIR WEATHER, A LARGE CRACK APPEARED IN THE WINDSHIELD ON THE DRIVERS SIDE, STARTING AT THE BOTTOM NEAR THE WIPER, AND EXTENDING APPROXIMATELY 10-12 INCHES CURVING UP AND TOWARD THE CENTER OF THE WINDSHIELD. THERE WAS NO APPARENT IMPACT OR NOISE PRIOR TO THE CRACK APPEARING. THE CRACK COMPROMISES SUBARU'S EYE-SIGHT SAFETY FEATURE AS WELL AS THE INTEGRITY OF THE WINDSHIELD IN GENERAL, CREATING A SIGNIFICANT SAFETY HAZARD FOR THE VEHICLE OCCUPANT(S). I HAVE FILED A CLAIM WITH AAA PENDING SERVICE WITH SUBARU WHICH IS SCHEDULED ON 01/13/20 (ATTACHED CONFIRMATION FROM AAA)
Corrective Action:
WHILE DRIVING UNDER NORMAL HIGHWAY CONDITIONS IN FAIR WEATHER, A LARGE CRACK APPEARED IN THE WINDSHIELD ON THE DRIVERS SIDE, STARTING AT THE BOTTOM NEAR THE WIPER, AND EXTENDING APPROXIMATELY 10-12 INCHES CURVING UP AND TOWARD THE CENTER OF THE WINDSHIELD. THERE WAS NO APPARENT IMPACT OR NOISE PRIOR TO THE CRACK APPEARING. THE CRACK COMPROMISES SUBARU'S EYE-SIGHT SAFETY FEATURE AS WELL AS THE INTEGRITY OF THE WINDSHIELD IN GENERAL, CREATING A SIGNIFICANT SAFETY HAZARD FOR THE VEHICLE OCCUPANT(S). I HAVE FILED A CLAIM WITH AAA PENDING SERVICE WITH SUBARU WHICH IS SCHEDULED ON 01/13/20 (ATTACHED CONFIRMATION FROM AAA)
Additional Notes:
WHILE DRIVING UNDER NORMAL HIGHWAY CONDITIONS IN FAIR WEATHER, A LARGE CRACK APPEARED IN THE WINDSHIELD ON THE DRIVERS SIDE, STARTING AT THE BOTTOM NEAR THE WIPER, AND EXTENDING APPROXIMATELY 10-12 INCHES CURVING UP AND TOWARD THE CENTER OF THE WINDSHIELD. THERE WAS NO APPARENT IMPACT OR NOISE PRIOR TO THE CRACK APPEARING. THE CRACK COMPROMISES SUBARU'S EYE-SIGHT SAFETY FEATURE AS WELL AS THE INTEGRITY OF THE WINDSHIELD IN GENERAL, CREATING A SIGNIFICANT SAFETY HAZARD FOR THE VEHICLE OCCUPANT(S). I HAVE FILED A CLAIM WITH AAA PENDING SERVICE WITH SUBARU WHICH IS SCHEDULED ON 01/13/20 (ATTACHED CONFIRMATION FROM AAA)
Mfg Campaign: 11297467
Recall Date: Jan 6, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
BOUGHT THIS VEHICLE IN 8/22/2019 AND THE WINDSHIELD CRACKED WHILE SITTING OUTSIDE OF OUR CARPORT ON 10/27/2019. THE CRACK EXTENDS FROM THE TOP PASSENGER SIDE ACROSS TO THE LEFT SIDE OF THE MIRROR ON THE DRIVERS SIDE. FEELING THE TOP PASSENGER SIDE IT FEELS LIKE THE WINDSHIELD IS UNEVEN ON TOP LIKE THERE MIGHT HAVE BEEN STRESS ON IT.
Corrective Action:
BOUGHT THIS VEHICLE IN 8/22/2019 AND THE WINDSHIELD CRACKED WHILE SITTING OUTSIDE OF OUR CARPORT ON 10/27/2019. THE CRACK EXTENDS FROM THE TOP PASSENGER SIDE ACROSS TO THE LEFT SIDE OF THE MIRROR ON THE DRIVERS SIDE. FEELING THE TOP PASSENGER SIDE IT FEELS LIKE THE WINDSHIELD IS UNEVEN ON TOP LIKE THERE MIGHT HAVE BEEN STRESS ON IT.
Additional Notes:
BOUGHT THIS VEHICLE IN 8/22/2019 AND THE WINDSHIELD CRACKED WHILE SITTING OUTSIDE OF OUR CARPORT ON 10/27/2019. THE CRACK EXTENDS FROM THE TOP PASSENGER SIDE ACROSS TO THE LEFT SIDE OF THE MIRROR ON THE DRIVERS SIDE. FEELING THE TOP PASSENGER SIDE IT FEELS LIKE THE WINDSHIELD IS UNEVEN ON TOP LIKE THERE MIGHT HAVE BEEN STRESS ON IT.
Mfg Campaign: 11297192
Recall Date: Jan 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING DOWN THE HIGHWAY AT 70MPH AND MY WINDSHIELD CRACKED ON THE BOTTOM LEFT OR DRIVERS SIDE. THERE WAS ABSOLUTELY NO IMPACT ON THE WINDSHIELD OF ANY KIND. NO TRAFFIC AND SMOOTH HIGHWAY. TEMP WAS AROUND 30 DEGREES. STARTED OUT AS A 5 INCH CRACK FROM THE BOTTOM UP AND HAD A VERY SMALL DIVOT. THEN SPREAD TO A 15 INCH CRACK VERY QUICKLY. I BROUGHT THE CAR TO THE DEALERSHIP WITH IN 24 HOURS AND THEY FILED A CLAIM WITH SUBARU. WITHIN 4 HOURS THE DEALERSHIP CALLED AND SAID CLAIM WAS DENIED. THEY SAID CRACK WAS CAUSED BY OUTSIDE FORCE DUE TO THE TINY DIVOT. THE DEALERSHIP QUOTED ME JUST UNDER $700. NOT BEING HAPPY WITH THAT I CALLED SUBARU CUSTOMER SERVICE AND THEY VERY QUICKLY THREW $500 AT ME TO HELP WITH THE REPAIR. WHICH DOES NOT COVER THE ENTIRE COST OF THE REPAIR. THESE WINDSHIELDS SEEM TO HAVE A RECURRING PROBLEM WITH SPONTANEOUSLY CRACKING AND SUBARU IS BRUSHING IT OFF. THE EYESIGHT TECHNOLOGY DOES NOT WORK WITH ANY OTHER WINDSHIELD, YOU MUST BUY THE FACTORY WINDSHIELD. I DO NOT FEEL SAFE DRIVING MY CAR WITH A SUBPAR WINDSHIELD. I'M NOT CONFIDENT THAT THE NEW WINDSHIELD THEY ARE INSTALLING WILL BE SAFE. PLEASE HELP IN THIS VERY SERIOUS SAFETY ISSUE BEING IGNORED BY SUBARU. THE DEALERSHIP HAS THE PICTURES OF THE WINDSHIELD FROM WHEN I BROUGHT IT IN. I'M TRYING TO GET THEM, I WILL FORWARD THEM IF I GET THEM.
Corrective Action:
I WAS DRIVING DOWN THE HIGHWAY AT 70MPH AND MY WINDSHIELD CRACKED ON THE BOTTOM LEFT OR DRIVERS SIDE. THERE WAS ABSOLUTELY NO IMPACT ON THE WINDSHIELD OF ANY KIND. NO TRAFFIC AND SMOOTH HIGHWAY. TEMP WAS AROUND 30 DEGREES. STARTED OUT AS A 5 INCH CRACK FROM THE BOTTOM UP AND HAD A VERY SMALL DIVOT. THEN SPREAD TO A 15 INCH CRACK VERY QUICKLY. I BROUGHT THE CAR TO THE DEALERSHIP WITH IN 24 HOURS AND THEY FILED A CLAIM WITH SUBARU. WITHIN 4 HOURS THE DEALERSHIP CALLED AND SAID CLAIM WAS DENIED. THEY SAID CRACK WAS CAUSED BY OUTSIDE FORCE DUE TO THE TINY DIVOT. THE DEALERSHIP QUOTED ME JUST UNDER $700. NOT BEING HAPPY WITH THAT I CALLED SUBARU CUSTOMER SERVICE AND THEY VERY QUICKLY THREW $500 AT ME TO HELP WITH THE REPAIR. WHICH DOES NOT COVER THE ENTIRE COST OF THE REPAIR. THESE WINDSHIELDS SEEM TO HAVE A RECURRING PROBLEM WITH SPONTANEOUSLY CRACKING AND SUBARU IS BRUSHING IT OFF. THE EYESIGHT TECHNOLOGY DOES NOT WORK WITH ANY OTHER WINDSHIELD, YOU MUST BUY THE FACTORY WINDSHIELD. I DO NOT FEEL SAFE DRIVING MY CAR WITH A SUBPAR WINDSHIELD. I'M NOT CONFIDENT THAT THE NEW WINDSHIELD THEY ARE INSTALLING WILL BE SAFE. PLEASE HELP IN THIS VERY SERIOUS SAFETY ISSUE BEING IGNORED BY SUBARU. THE DEALERSHIP HAS THE PICTURES OF THE WINDSHIELD FROM WHEN I BROUGHT IT IN. I'M TRYING TO GET THEM, I WILL FORWARD THEM IF I GET THEM.
Additional Notes:
I WAS DRIVING DOWN THE HIGHWAY AT 70MPH AND MY WINDSHIELD CRACKED ON THE BOTTOM LEFT OR DRIVERS SIDE. THERE WAS ABSOLUTELY NO IMPACT ON THE WINDSHIELD OF ANY KIND. NO TRAFFIC AND SMOOTH HIGHWAY. TEMP WAS AROUND 30 DEGREES. STARTED OUT AS A 5 INCH CRACK FROM THE BOTTOM UP AND HAD A VERY SMALL DIVOT. THEN SPREAD TO A 15 INCH CRACK VERY QUICKLY. I BROUGHT THE CAR TO THE DEALERSHIP WITH IN 24 HOURS AND THEY FILED A CLAIM WITH SUBARU. WITHIN 4 HOURS THE DEALERSHIP CALLED AND SAID CLAIM WAS DENIED. THEY SAID CRACK WAS CAUSED BY OUTSIDE FORCE DUE TO THE TINY DIVOT. THE DEALERSHIP QUOTED ME JUST UNDER $700. NOT BEING HAPPY WITH THAT I CALLED SUBARU CUSTOMER SERVICE AND THEY VERY QUICKLY THREW $500 AT ME TO HELP WITH THE REPAIR. WHICH DOES NOT COVER THE ENTIRE COST OF THE REPAIR. THESE WINDSHIELDS SEEM TO HAVE A RECURRING PROBLEM WITH SPONTANEOUSLY CRACKING AND SUBARU IS BRUSHING IT OFF. THE EYESIGHT TECHNOLOGY DOES NOT WORK WITH ANY OTHER WINDSHIELD, YOU MUST BUY THE FACTORY WINDSHIELD. I DO NOT FEEL SAFE DRIVING MY CAR WITH A SUBPAR WINDSHIELD. I'M NOT CONFIDENT THAT THE NEW WINDSHIELD THEY ARE INSTALLING WILL BE SAFE. PLEASE HELP IN THIS VERY SERIOUS SAFETY ISSUE BEING IGNORED BY SUBARU. THE DEALERSHIP HAS THE PICTURES OF THE WINDSHIELD FROM WHEN I BROUGHT IT IN. I'M TRYING TO GET THEM, I WILL FORWARD THEM IF I GET THEM.
Mfg Campaign: 11296807
Recall Date: Jan 3, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED SPONTANEOUSLY. DRIVER WINDOW DOES NOT OPEN.
Corrective Action:
WINDSHIELD CRACKED SPONTANEOUSLY. DRIVER WINDOW DOES NOT OPEN.
Additional Notes:
WINDSHIELD CRACKED SPONTANEOUSLY. DRIVER WINDOW DOES NOT OPEN.
Mfg Campaign: 11296834
Recall Date: Jan 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD CRACKED, FIRST ON THE DRIVERS SIDE. CRACK STARTED HALFWAY UP NEAR WHERE IT IS GLUED AND THEN SPREAD OUT ABOUT 2 FEET DIRECTLY IN THE DRIVERS VIEW, VERY MINOR IMPACT ACCORDING TO SUBARU DEALER. FOUR DAYS LATER AN OTHER CRACK STARTED HALFWAY UP ON THE PASSENGERS SIDE ALSO NEAR THE GLUE POINT AND THEN SPREAD OUT ABOUT 2 FEET DIRECTLY IN THE PASSENGERS VIEW. CRACK ARE UNRELATED AND ACCORDING TO THE DEALER BOTH WERE FROM MINOR IMPACTS ALTHOUGH I CAN NOT SEE ANY INPACT ON THE PASSENGER SIDE. ALSO NEITHER CRACK WAS THERE WHEN THE CAR WAS PARKED FOR THE NIGHT, BOTH WERE DISCOVERED IN THE MORNING.
Corrective Action:
FRONT WINDSHIELD CRACKED, FIRST ON THE DRIVERS SIDE. CRACK STARTED HALFWAY UP NEAR WHERE IT IS GLUED AND THEN SPREAD OUT ABOUT 2 FEET DIRECTLY IN THE DRIVERS VIEW, VERY MINOR IMPACT ACCORDING TO SUBARU DEALER. FOUR DAYS LATER AN OTHER CRACK STARTED HALFWAY UP ON THE PASSENGERS SIDE ALSO NEAR THE GLUE POINT AND THEN SPREAD OUT ABOUT 2 FEET DIRECTLY IN THE PASSENGERS VIEW. CRACK ARE UNRELATED AND ACCORDING TO THE DEALER BOTH WERE FROM MINOR IMPACTS ALTHOUGH I CAN NOT SEE ANY INPACT ON THE PASSENGER SIDE. ALSO NEITHER CRACK WAS THERE WHEN THE CAR WAS PARKED FOR THE NIGHT, BOTH WERE DISCOVERED IN THE MORNING.
Additional Notes:
FRONT WINDSHIELD CRACKED, FIRST ON THE DRIVERS SIDE. CRACK STARTED HALFWAY UP NEAR WHERE IT IS GLUED AND THEN SPREAD OUT ABOUT 2 FEET DIRECTLY IN THE DRIVERS VIEW, VERY MINOR IMPACT ACCORDING TO SUBARU DEALER. FOUR DAYS LATER AN OTHER CRACK STARTED HALFWAY UP ON THE PASSENGERS SIDE ALSO NEAR THE GLUE POINT AND THEN SPREAD OUT ABOUT 2 FEET DIRECTLY IN THE PASSENGERS VIEW. CRACK ARE UNRELATED AND ACCORDING TO THE DEALER BOTH WERE FROM MINOR IMPACTS ALTHOUGH I CAN NOT SEE ANY INPACT ON THE PASSENGER SIDE. ALSO NEITHER CRACK WAS THERE WHEN THE CAR WAS PARKED FOR THE NIGHT, BOTH WERE DISCOVERED IN THE MORNING.
Mfg Campaign: 11291991
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED FOR NO APPARENT REASON. WHEN I PARKED THE VEHICLE IN FRONT OF MY RESIDENCE, THE WINDSHIELD WAS FINE. WHEN I CAME BACK AFTER PARKING THE VEHICLE OVERNIGHT, THE WINDSHIELD WAS CRACKED.
Corrective Action:
WINDSHIELD CRACKED FOR NO APPARENT REASON. WHEN I PARKED THE VEHICLE IN FRONT OF MY RESIDENCE, THE WINDSHIELD WAS FINE. WHEN I CAME BACK AFTER PARKING THE VEHICLE OVERNIGHT, THE WINDSHIELD WAS CRACKED.
Additional Notes:
WINDSHIELD CRACKED FOR NO APPARENT REASON. WHEN I PARKED THE VEHICLE IN FRONT OF MY RESIDENCE, THE WINDSHIELD WAS FINE. WHEN I CAME BACK AFTER PARKING THE VEHICLE OVERNIGHT, THE WINDSHIELD WAS CRACKED.
Mfg Campaign: 11291888
Recall Date: Dec 29, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE SITTING FACE FORWARD IN DRIVEWAY. TOOK IT TO THE DEALERSHIP IN PEORIA AZ WHO DENIED LIABILITY. I PURSUED WITH SUBARU AND THEY SAID THEY WOULD PAY (1 TIME ONLY). DEALERSHIP TOOK PHOTO'S. DATE OF 8/8 IS APPROXIMATE BUT WAS THE SAME DAY I PAID MY 1ST CAR PAYMENT.
Corrective Action:
WINDSHIELD CRACKED WHILE SITTING FACE FORWARD IN DRIVEWAY. TOOK IT TO THE DEALERSHIP IN PEORIA AZ WHO DENIED LIABILITY. I PURSUED WITH SUBARU AND THEY SAID THEY WOULD PAY (1 TIME ONLY). DEALERSHIP TOOK PHOTO'S. DATE OF 8/8 IS APPROXIMATE BUT WAS THE SAME DAY I PAID MY 1ST CAR PAYMENT.
Additional Notes:
WINDSHIELD CRACKED WHILE SITTING FACE FORWARD IN DRIVEWAY. TOOK IT TO THE DEALERSHIP IN PEORIA AZ WHO DENIED LIABILITY. I PURSUED WITH SUBARU AND THEY SAID THEY WOULD PAY (1 TIME ONLY). DEALERSHIP TOOK PHOTO'S. DATE OF 8/8 IS APPROXIMATE BUT WAS THE SAME DAY I PAID MY 1ST CAR PAYMENT.
Mfg Campaign: 11291919
Recall Date: Dec 29, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE A 2019 SUBARU OUTBACK PURCHASED DEC. 26, 2018. ON SEPT. 28, 2019, I NOTICED A SMALL STAR LIKE CRACK, ABOUT 3/16 THS OF AN INCH IN CIRCUMFERENCE ON THE DRIVER'S SIDE OF THE FRONT WINDSHIELD. THE CRACK WAS ABOUT ONE INCH IN FROM THE EDGE OF THE WINDSHIELD NEAR THE ROOF POST. THE NEXT DAY, SEPT. 29, 2019, THE STAR HAD RADIATED INTO A CRACK WHICH RAN ALL THE WAY INTO THE CENTER OF THE WINDSHIELD. AT THE TIME THE CAR HAD 4,615 MILES ON IT AND IT HAD NEVER BEEN OFF ROAD. I TOOK IT TO THE SUBARU DEALER WHERE I PURCHASED THE CAR AND WAS TOLD THE WINDSHIELD WAS NOT UNDER WARRANTY AND WAS REFERRED TO A LOCAL WINDSHIELD REPAIR/REPLACEMENT SHOP. ON SEPT. 30, 2019 I HAD THE WINDSHIELD REPLACED AT A COST OF $ 395. I THEN HAD TO TAKE THE CAR BACK TO THE SUBARU DEALER TO HAVE "EYESIGHT" SYSTEM RE-CALIBRATED AT A COST OF $ 206. I DON'T RECALL THE WINDSHIELD BEING HIT BY ANYTHING ON SEPT. 28,2019 AND THE STAR CHIP WAS NOT THERE WHEN I LEFT HOME THAT MORNING.
Corrective Action:
I HAVE A 2019 SUBARU OUTBACK PURCHASED DEC. 26, 2018. ON SEPT. 28, 2019, I NOTICED A SMALL STAR LIKE CRACK, ABOUT 3/16 THS OF AN INCH IN CIRCUMFERENCE ON THE DRIVER'S SIDE OF THE FRONT WINDSHIELD. THE CRACK WAS ABOUT ONE INCH IN FROM THE EDGE OF THE WINDSHIELD NEAR THE ROOF POST. THE NEXT DAY, SEPT. 29, 2019, THE STAR HAD RADIATED INTO A CRACK WHICH RAN ALL THE WAY INTO THE CENTER OF THE WINDSHIELD. AT THE TIME THE CAR HAD 4,615 MILES ON IT AND IT HAD NEVER BEEN OFF ROAD. I TOOK IT TO THE SUBARU DEALER WHERE I PURCHASED THE CAR AND WAS TOLD THE WINDSHIELD WAS NOT UNDER WARRANTY AND WAS REFERRED TO A LOCAL WINDSHIELD REPAIR/REPLACEMENT SHOP. ON SEPT. 30, 2019 I HAD THE WINDSHIELD REPLACED AT A COST OF $ 395. I THEN HAD TO TAKE THE CAR BACK TO THE SUBARU DEALER TO HAVE "EYESIGHT" SYSTEM RE-CALIBRATED AT A COST OF $ 206. I DON'T RECALL THE WINDSHIELD BEING HIT BY ANYTHING ON SEPT. 28,2019 AND THE STAR CHIP WAS NOT THERE WHEN I LEFT HOME THAT MORNING.
Additional Notes:
I HAVE A 2019 SUBARU OUTBACK PURCHASED DEC. 26, 2018. ON SEPT. 28, 2019, I NOTICED A SMALL STAR LIKE CRACK, ABOUT 3/16 THS OF AN INCH IN CIRCUMFERENCE ON THE DRIVER'S SIDE OF THE FRONT WINDSHIELD. THE CRACK WAS ABOUT ONE INCH IN FROM THE EDGE OF THE WINDSHIELD NEAR THE ROOF POST. THE NEXT DAY, SEPT. 29, 2019, THE STAR HAD RADIATED INTO A CRACK WHICH RAN ALL THE WAY INTO THE CENTER OF THE WINDSHIELD. AT THE TIME THE CAR HAD 4,615 MILES ON IT AND IT HAD NEVER BEEN OFF ROAD. I TOOK IT TO THE SUBARU DEALER WHERE I PURCHASED THE CAR AND WAS TOLD THE WINDSHIELD WAS NOT UNDER WARRANTY AND WAS REFERRED TO A LOCAL WINDSHIELD REPAIR/REPLACEMENT SHOP. ON SEPT. 30, 2019 I HAD THE WINDSHIELD REPLACED AT A COST OF $ 395. I THEN HAD TO TAKE THE CAR BACK TO THE SUBARU DEALER TO HAVE "EYESIGHT" SYSTEM RE-CALIBRATED AT A COST OF $ 206. I DON'T RECALL THE WINDSHIELD BEING HIT BY ANYTHING ON SEPT. 28,2019 AND THE STAR CHIP WAS NOT THERE WHEN I LEFT HOME THAT MORNING.
Mfg Campaign: 11291753
Recall Date: Dec 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WENT OUT TO GARAGE TO GET INTO MY 2019 OUTBACK AND NOTICED CRACK ON DRIVER SIDE OF CAR. STARTS DOWN LOW ALL THE WAY TO THE LEFT AND TRACKS UP AND OVER. CRACK WAS NOT THERE WHEN I PARKED THE CAR THE NIGHT BEFORE.
Corrective Action:
WENT OUT TO GARAGE TO GET INTO MY 2019 OUTBACK AND NOTICED CRACK ON DRIVER SIDE OF CAR. STARTS DOWN LOW ALL THE WAY TO THE LEFT AND TRACKS UP AND OVER. CRACK WAS NOT THERE WHEN I PARKED THE CAR THE NIGHT BEFORE.
Additional Notes:
WENT OUT TO GARAGE TO GET INTO MY 2019 OUTBACK AND NOTICED CRACK ON DRIVER SIDE OF CAR. STARTS DOWN LOW ALL THE WAY TO THE LEFT AND TRACKS UP AND OVER. CRACK WAS NOT THERE WHEN I PARKED THE CAR THE NIGHT BEFORE.
Mfg Campaign: 11291543
Recall Date: Dec 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE STATIONARY AT A RED LIGHT, ON A CITY STREET, THE REAR WINDSHIELD SPONTANEOUSLY BROKE. THE BREAKING WAS UNPROMPTED AS NO OBJECT WAS HEARD OR SEEN TO HAVE HIT THE WINDSHIELD; A REVIEW CONDUCTED BY THE LOCAL AUTHORITIES OF NEARBY CAMERA FOOTAGE CONFIRMED THIS AS WELL. THE SAME ISSUES NOTED BY MANY OTHERS IN THE THIRD CLASS-ACTION LAWSUIT FILED AGAINST SUBARU REGARDING THEIR FAULTY WINDOWS EXACTLY DESCRIBES OUR SITUATION. THE LOCAL POLICE WERE CALLED ON THE DAY OF THE INCIDENT TO FILE THE REPORT. ADDITIONALLY, A CALL TO THE SUBARU DEALERSHIP WAS MADE, IN WHICH THEY STATED THEY WERE "UNAWARE" OF ANY ISSUES WITH THEIR WINDOWS. THE INSURANCE COMPANY WOULD NOT PAY FOR THE REPAIR, CAUSING US TO PAY $837.99 OUT OF POCKET. DOCUMENTS CAN BE PROVIDED SHOULD THEY BE NEEDED TO FURTHER THIS COMPLAINT.
Corrective Action:
WHILE STATIONARY AT A RED LIGHT, ON A CITY STREET, THE REAR WINDSHIELD SPONTANEOUSLY BROKE. THE BREAKING WAS UNPROMPTED AS NO OBJECT WAS HEARD OR SEEN TO HAVE HIT THE WINDSHIELD; A REVIEW CONDUCTED BY THE LOCAL AUTHORITIES OF NEARBY CAMERA FOOTAGE CONFIRMED THIS AS WELL. THE SAME ISSUES NOTED BY MANY OTHERS IN THE THIRD CLASS-ACTION LAWSUIT FILED AGAINST SUBARU REGARDING THEIR FAULTY WINDOWS EXACTLY DESCRIBES OUR SITUATION. THE LOCAL POLICE WERE CALLED ON THE DAY OF THE INCIDENT TO FILE THE REPORT. ADDITIONALLY, A CALL TO THE SUBARU DEALERSHIP WAS MADE, IN WHICH THEY STATED THEY WERE "UNAWARE" OF ANY ISSUES WITH THEIR WINDOWS. THE INSURANCE COMPANY WOULD NOT PAY FOR THE REPAIR, CAUSING US TO PAY $837.99 OUT OF POCKET. DOCUMENTS CAN BE PROVIDED SHOULD THEY BE NEEDED TO FURTHER THIS COMPLAINT.
Additional Notes:
WHILE STATIONARY AT A RED LIGHT, ON A CITY STREET, THE REAR WINDSHIELD SPONTANEOUSLY BROKE. THE BREAKING WAS UNPROMPTED AS NO OBJECT WAS HEARD OR SEEN TO HAVE HIT THE WINDSHIELD; A REVIEW CONDUCTED BY THE LOCAL AUTHORITIES OF NEARBY CAMERA FOOTAGE CONFIRMED THIS AS WELL. THE SAME ISSUES NOTED BY MANY OTHERS IN THE THIRD CLASS-ACTION LAWSUIT FILED AGAINST SUBARU REGARDING THEIR FAULTY WINDOWS EXACTLY DESCRIBES OUR SITUATION. THE LOCAL POLICE WERE CALLED ON THE DAY OF THE INCIDENT TO FILE THE REPORT. ADDITIONALLY, A CALL TO THE SUBARU DEALERSHIP WAS MADE, IN WHICH THEY STATED THEY WERE "UNAWARE" OF ANY ISSUES WITH THEIR WINDOWS. THE INSURANCE COMPANY WOULD NOT PAY FOR THE REPAIR, CAUSING US TO PAY $837.99 OUT OF POCKET. DOCUMENTS CAN BE PROVIDED SHOULD THEY BE NEEDED TO FURTHER THIS COMPLAINT.
Mfg Campaign: 11291651
Recall Date: Dec 27, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury