Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 10, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T25
Recall Date: May 9, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S30
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Ram 2500, 3500, 3500 Cab Chassis and 4500/5500 Cab Chassis trucks manufactured July 31, 2015, to August 13, 2015 and equipped with a 6.7L Cummins Diesel engine. In the affected vehicles, the Engine Control Module (ECM) may short circuit, causing the engine to stall without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R52
Recall Date: Sep 23, 2015
Consumer Complaints
347 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL- AFTER TRAVELING 2 HOURS TO WORK IN -6 DEGREE WEATHER I HAVE TO ROLL THE WINDOW DOWN FOR THE SECURITY CHECK. AFTER 2 HOURS OF DRIVING WITH THE TRUCK WELL HEATED INSIDE MY DRIVER SIDE WINDOW POPPED AND BELIEVE THAT THE WINDOW TRACK IS MOVING WITHOUT THE WINDOW. HAD TO OPEN THE DOOR SINCE I COULD HAND THE GUARD MY ID THROUGH THE WINDOW. I'VE RESEARCHED ONLINE AND HAVE FOUND NUMEROUS COMPLAINTS ABOUT MY MODEL AND YEAR TRUCK SO I KNOW THAT I AM NOT ALONE. APPARENTLY THE DESIGN OF THE WINDOW CLIPS AND TRACK ASSEMBLY IS DIFFERENT THEN THE YEARS PRIOR. THE CLIPS ARE FLIMSY AND SOMETIMES BREAK. I UNDERSTAND THE WINDOW COULD FREEZE BUT AFTER TWO HOURS OF DRIVING YOU WOULD THINK THAT IT WOULD BE SAFE TO OPERATE THE WINDOW. ALL OF MY OTHER WINDOWS ARE WORKING FINE AFTER I HAD THE ISSUE WITH MY DRIVER SIDE WINDOW.
Corrective Action:
TAKATA RECALL- AFTER TRAVELING 2 HOURS TO WORK IN -6 DEGREE WEATHER I HAVE TO ROLL THE WINDOW DOWN FOR THE SECURITY CHECK. AFTER 2 HOURS OF DRIVING WITH THE TRUCK WELL HEATED INSIDE MY DRIVER SIDE WINDOW POPPED AND BELIEVE THAT THE WINDOW TRACK IS MOVING WITHOUT THE WINDOW. HAD TO OPEN THE DOOR SINCE I COULD HAND THE GUARD MY ID THROUGH THE WINDOW. I'VE RESEARCHED ONLINE AND HAVE FOUND NUMEROUS COMPLAINTS ABOUT MY MODEL AND YEAR TRUCK SO I KNOW THAT I AM NOT ALONE. APPARENTLY THE DESIGN OF THE WINDOW CLIPS AND TRACK ASSEMBLY IS DIFFERENT THEN THE YEARS PRIOR. THE CLIPS ARE FLIMSY AND SOMETIMES BREAK. I UNDERSTAND THE WINDOW COULD FREEZE BUT AFTER TWO HOURS OF DRIVING YOU WOULD THINK THAT IT WOULD BE SAFE TO OPERATE THE WINDOW. ALL OF MY OTHER WINDOWS ARE WORKING FINE AFTER I HAD THE ISSUE WITH MY DRIVER SIDE WINDOW.
Additional Notes:
TAKATA RECALL- AFTER TRAVELING 2 HOURS TO WORK IN -6 DEGREE WEATHER I HAVE TO ROLL THE WINDOW DOWN FOR THE SECURITY CHECK. AFTER 2 HOURS OF DRIVING WITH THE TRUCK WELL HEATED INSIDE MY DRIVER SIDE WINDOW POPPED AND BELIEVE THAT THE WINDOW TRACK IS MOVING WITHOUT THE WINDOW. HAD TO OPEN THE DOOR SINCE I COULD HAND THE GUARD MY ID THROUGH THE WINDOW. I'VE RESEARCHED ONLINE AND HAVE FOUND NUMEROUS COMPLAINTS ABOUT MY MODEL AND YEAR TRUCK SO I KNOW THAT I AM NOT ALONE. APPARENTLY THE DESIGN OF THE WINDOW CLIPS AND TRACK ASSEMBLY IS DIFFERENT THEN THE YEARS PRIOR. THE CLIPS ARE FLIMSY AND SOMETIMES BREAK. I UNDERSTAND THE WINDOW COULD FREEZE BUT AFTER TWO HOURS OF DRIVING YOU WOULD THINK THAT IT WOULD BE SAFE TO OPERATE THE WINDOW. ALL OF MY OTHER WINDOWS ARE WORKING FINE AFTER I HAD THE ISSUE WITH MY DRIVER SIDE WINDOW.
Mfg Campaign: 11173210
Recall Date: Jan 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
INTEGRATED BRAKE CONTROLLER DOES NOT OUTPUT ENOUGH POWER TO APPLY BRAKES ON CAMPER PROPERLY
Corrective Action:
INTEGRATED BRAKE CONTROLLER DOES NOT OUTPUT ENOUGH POWER TO APPLY BRAKES ON CAMPER PROPERLY
Additional Notes:
INTEGRATED BRAKE CONTROLLER DOES NOT OUTPUT ENOUGH POWER TO APPLY BRAKES ON CAMPER PROPERLY
Mfg Campaign: 11172328
Recall Date: Jan 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Corrective Action:
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Additional Notes:
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Mfg Campaign: 11171095
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Corrective Action:
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Additional Notes:
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Mfg Campaign: 11171095
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
INTERMITTENT DIESEL EXHAUST ENTERS VEHICLE WHEN USING HEATER. THIS OCCURS WHEN DRIVING, ENGINE TEMPERATURE NORMAL, DIESEL EXHAUST WILL ENTER THROUGH HEATER VENTS. IT STOPS IF THE HEATER IS TURNED OFF AND DOES NOT OCCUR WHEN HEATER IS TURNED IN A FEW MINUTES NOR MAY IT REOCCUR FOR AN EXTENDED LENGTH OF TIME. IT IS BAD ENOUGH TO CAUSE A HEADACHE. I HAVE TO OPEN THE WINDOWS TO CLEAR THE FUMES. AS IT IS INTERMITTENT I HAVE NOT BEEN ABLE TO REPRODUCE FOR THE RAM DEALER.
Corrective Action:
INTERMITTENT DIESEL EXHAUST ENTERS VEHICLE WHEN USING HEATER. THIS OCCURS WHEN DRIVING, ENGINE TEMPERATURE NORMAL, DIESEL EXHAUST WILL ENTER THROUGH HEATER VENTS. IT STOPS IF THE HEATER IS TURNED OFF AND DOES NOT OCCUR WHEN HEATER IS TURNED IN A FEW MINUTES NOR MAY IT REOCCUR FOR AN EXTENDED LENGTH OF TIME. IT IS BAD ENOUGH TO CAUSE A HEADACHE. I HAVE TO OPEN THE WINDOWS TO CLEAR THE FUMES. AS IT IS INTERMITTENT I HAVE NOT BEEN ABLE TO REPRODUCE FOR THE RAM DEALER.
Additional Notes:
INTERMITTENT DIESEL EXHAUST ENTERS VEHICLE WHEN USING HEATER. THIS OCCURS WHEN DRIVING, ENGINE TEMPERATURE NORMAL, DIESEL EXHAUST WILL ENTER THROUGH HEATER VENTS. IT STOPS IF THE HEATER IS TURNED OFF AND DOES NOT OCCUR WHEN HEATER IS TURNED IN A FEW MINUTES NOR MAY IT REOCCUR FOR AN EXTENDED LENGTH OF TIME. IT IS BAD ENOUGH TO CAUSE A HEADACHE. I HAVE TO OPEN THE WINDOWS TO CLEAR THE FUMES. AS IT IS INTERMITTENT I HAVE NOT BEEN ABLE TO REPRODUCE FOR THE RAM DEALER.
Mfg Campaign: 11165652
Recall Date: Jan 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WOULD LIKE TO ADD MY VEHICLE TO THE LIST OF ONES WITH THE STEERING LINKAGE ISSUE. I HAVE A 2016 RAM 2500 DIESEL AND AFTER I PURCHASED THE TRUCK USED WITH 34000 MILES THE STEERING FELT LOOSE SO I CRAWLED UNDER IT AND QUICKLY FOUND THE. COUPLING FOR STRAIGHTENING THE STEERING WHEEL WAS LOOSE AND THE BACK UP NUTS WAS NOT TIGHT. I THOUGHT IT WAS A FLUKE SO I TIGHTENED IT. I HAD IT ALIGNED AT THE LOCAL RAM DEALERSHIP AND ABOUT TWO WEEKS AFTER THAT IT WAS LOOSE AGAIN. I HAD MARKED IT AFTER THE ALIGNMENT SO I WAS ABLE TO REALIGN IT AND I COATED IT IN OIL BASE PAINT AND CRANKED IT TOGETHER WITH TWO 24' PIPE WRENCH'S. I KNOW MY VEHICLE VERY WELL AND IF I HAD NOT NOTICED THIS IT COULD HAVE EASILY BEEN A DIFFERENT OUTCOME. OF COURSE NOW IT WILL PROBABLY NEVER COME APART BUT I WANTED TO BE ABLE TO TRUST IT. THIS IS A PROBLEM THAT YOU REALLY NEED TO ADDRESS.
Corrective Action:
I WOULD LIKE TO ADD MY VEHICLE TO THE LIST OF ONES WITH THE STEERING LINKAGE ISSUE. I HAVE A 2016 RAM 2500 DIESEL AND AFTER I PURCHASED THE TRUCK USED WITH 34000 MILES THE STEERING FELT LOOSE SO I CRAWLED UNDER IT AND QUICKLY FOUND THE. COUPLING FOR STRAIGHTENING THE STEERING WHEEL WAS LOOSE AND THE BACK UP NUTS WAS NOT TIGHT. I THOUGHT IT WAS A FLUKE SO I TIGHTENED IT. I HAD IT ALIGNED AT THE LOCAL RAM DEALERSHIP AND ABOUT TWO WEEKS AFTER THAT IT WAS LOOSE AGAIN. I HAD MARKED IT AFTER THE ALIGNMENT SO I WAS ABLE TO REALIGN IT AND I COATED IT IN OIL BASE PAINT AND CRANKED IT TOGETHER WITH TWO 24' PIPE WRENCH'S. I KNOW MY VEHICLE VERY WELL AND IF I HAD NOT NOTICED THIS IT COULD HAVE EASILY BEEN A DIFFERENT OUTCOME. OF COURSE NOW IT WILL PROBABLY NEVER COME APART BUT I WANTED TO BE ABLE TO TRUST IT. THIS IS A PROBLEM THAT YOU REALLY NEED TO ADDRESS.
Additional Notes:
I WOULD LIKE TO ADD MY VEHICLE TO THE LIST OF ONES WITH THE STEERING LINKAGE ISSUE. I HAVE A 2016 RAM 2500 DIESEL AND AFTER I PURCHASED THE TRUCK USED WITH 34000 MILES THE STEERING FELT LOOSE SO I CRAWLED UNDER IT AND QUICKLY FOUND THE. COUPLING FOR STRAIGHTENING THE STEERING WHEEL WAS LOOSE AND THE BACK UP NUTS WAS NOT TIGHT. I THOUGHT IT WAS A FLUKE SO I TIGHTENED IT. I HAD IT ALIGNED AT THE LOCAL RAM DEALERSHIP AND ABOUT TWO WEEKS AFTER THAT IT WAS LOOSE AGAIN. I HAD MARKED IT AFTER THE ALIGNMENT SO I WAS ABLE TO REALIGN IT AND I COATED IT IN OIL BASE PAINT AND CRANKED IT TOGETHER WITH TWO 24' PIPE WRENCH'S. I KNOW MY VEHICLE VERY WELL AND IF I HAD NOT NOTICED THIS IT COULD HAVE EASILY BEEN A DIFFERENT OUTCOME. OF COURSE NOW IT WILL PROBABLY NEVER COME APART BUT I WANTED TO BE ABLE TO TRUST IT. THIS IS A PROBLEM THAT YOU REALLY NEED TO ADDRESS.
Mfg Campaign: 11162839
Recall Date: Dec 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ON 6/22/18, THE OPERATOR NOTICED A KNOCKING OR CLUNKING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT TO THE WOODSTOCK GARAGE WITH 23358 MILES. REPAIR ORDER 17572 WAS COMPLETED AND IT WAS FOUND TO HAVE A LOOSE LEFT INNER TIE ROD LOCK NUT LOOSE. IT WAS INSPECTED, REPAIRED AND ALIGNED. INITIALLY WE WERE CHARGED FOR THE REPAIR, BUT LATTER RECEIVED CREDIT, ON 13 SEP 18 IT WAS AGAIN FOUND TO HAVE A LOOSE LOCK NUT, IT WAS REPAIRED UNDER WARRANTY WITH 26498 MILES. AS A PRECAUTION IT WAS BROUGHT BACK TO WOODSTOCK GARAGE TO HAVE THE FRONT END INSPECTED UNDER RO 19288 MILES 28224. RO INDICATES ALL STEERING COMPONENTS WERE TIGHT.
Corrective Action:
ON 6/22/18, THE OPERATOR NOTICED A KNOCKING OR CLUNKING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT TO THE WOODSTOCK GARAGE WITH 23358 MILES. REPAIR ORDER 17572 WAS COMPLETED AND IT WAS FOUND TO HAVE A LOOSE LEFT INNER TIE ROD LOCK NUT LOOSE. IT WAS INSPECTED, REPAIRED AND ALIGNED. INITIALLY WE WERE CHARGED FOR THE REPAIR, BUT LATTER RECEIVED CREDIT, ON 13 SEP 18 IT WAS AGAIN FOUND TO HAVE A LOOSE LOCK NUT, IT WAS REPAIRED UNDER WARRANTY WITH 26498 MILES. AS A PRECAUTION IT WAS BROUGHT BACK TO WOODSTOCK GARAGE TO HAVE THE FRONT END INSPECTED UNDER RO 19288 MILES 28224. RO INDICATES ALL STEERING COMPONENTS WERE TIGHT.
Additional Notes:
ON 6/22/18, THE OPERATOR NOTICED A KNOCKING OR CLUNKING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT TO THE WOODSTOCK GARAGE WITH 23358 MILES. REPAIR ORDER 17572 WAS COMPLETED AND IT WAS FOUND TO HAVE A LOOSE LEFT INNER TIE ROD LOCK NUT LOOSE. IT WAS INSPECTED, REPAIRED AND ALIGNED. INITIALLY WE WERE CHARGED FOR THE REPAIR, BUT LATTER RECEIVED CREDIT, ON 13 SEP 18 IT WAS AGAIN FOUND TO HAVE A LOOSE LOCK NUT, IT WAS REPAIRED UNDER WARRANTY WITH 26498 MILES. AS A PRECAUTION IT WAS BROUGHT BACK TO WOODSTOCK GARAGE TO HAVE THE FRONT END INSPECTED UNDER RO 19288 MILES 28224. RO INDICATES ALL STEERING COMPONENTS WERE TIGHT.
Mfg Campaign: 11144610
Recall Date: Nov 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Corrective Action:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Additional Notes:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Mfg Campaign: 11142785
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Corrective Action:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Additional Notes:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Mfg Campaign: 11142785
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Corrective Action:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Additional Notes:
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Mfg Campaign: 11142785
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION FAILED TO OPERATE PROPERLY. UPON PLACING THE VEHICLE IN PARK, THE GEAR SHIFT SLIPPED OUT OF GEAR ON SEVERAL OCCASIONS OVER THE PAST FIVE MONTHS. ON ONE OCCASION, THE VEHICLE SLIPPED INTO REVERSE AND INDEPENDENTLY ACCELERATED BACKWARDS RAPIDLY. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN PARK, BUT THE GEAR SHIFT INDICATOR ERRONEOUSLY DISPLAYED ANOTHER GEAR. CLASSIC CHRYSLER DODGE JEEP RAM (1102 WALTON DRIVE, TEXARKANA, TEXAS 75503, (903) 716-0600) WAS MADE AWARE OF THE FAILURES, BUT COULD NOT DUPLICATE THEM OR LOCATE THE SOURCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION FAILED TO OPERATE PROPERLY. UPON PLACING THE VEHICLE IN PARK, THE GEAR SHIFT SLIPPED OUT OF GEAR ON SEVERAL OCCASIONS OVER THE PAST FIVE MONTHS. ON ONE OCCASION, THE VEHICLE SLIPPED INTO REVERSE AND INDEPENDENTLY ACCELERATED BACKWARDS RAPIDLY. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN PARK, BUT THE GEAR SHIFT INDICATOR ERRONEOUSLY DISPLAYED ANOTHER GEAR. CLASSIC CHRYSLER DODGE JEEP RAM (1102 WALTON DRIVE, TEXARKANA, TEXAS 75503, (903) 716-0600) WAS MADE AWARE OF THE FAILURES, BUT COULD NOT DUPLICATE THEM OR LOCATE THE SOURCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION FAILED TO OPERATE PROPERLY. UPON PLACING THE VEHICLE IN PARK, THE GEAR SHIFT SLIPPED OUT OF GEAR ON SEVERAL OCCASIONS OVER THE PAST FIVE MONTHS. ON ONE OCCASION, THE VEHICLE SLIPPED INTO REVERSE AND INDEPENDENTLY ACCELERATED BACKWARDS RAPIDLY. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN PARK, BUT THE GEAR SHIFT INDICATOR ERRONEOUSLY DISPLAYED ANOTHER GEAR. CLASSIC CHRYSLER DODGE JEEP RAM (1102 WALTON DRIVE, TEXARKANA, TEXAS 75503, (903) 716-0600) WAS MADE AWARE OF THE FAILURES, BUT COULD NOT DUPLICATE THEM OR LOCATE THE SOURCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Mfg Campaign: 11142945
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING BETWEEN 62AND 80MPH THE TRUCK DEVELOPS A SHACK THROUGH THE WHOLE TRUCK THAT MAKE IT HARD TO SEE OUT OF MIRRORS AND IS UNCOMFORTABLE TO DRIVE NOT FEELING VERY SAFE
Corrective Action:
WHEN DRIVING BETWEEN 62AND 80MPH THE TRUCK DEVELOPS A SHACK THROUGH THE WHOLE TRUCK THAT MAKE IT HARD TO SEE OUT OF MIRRORS AND IS UNCOMFORTABLE TO DRIVE NOT FEELING VERY SAFE
Additional Notes:
WHEN DRIVING BETWEEN 62AND 80MPH THE TRUCK DEVELOPS A SHACK THROUGH THE WHOLE TRUCK THAT MAKE IT HARD TO SEE OUT OF MIRRORS AND IS UNCOMFORTABLE TO DRIVE NOT FEELING VERY SAFE
Mfg Campaign: 11130258
Recall Date: Sep 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING 73 MPH AND LOUD 'EXPLOSION' AND VIOLENT SHAKE CAME FROM CENTER OF TRUCK. CLOSE TO LITHIA DODGE IN BRYAN TX. PULLED IN TO SEE TRANSMISSION FLUID POURING FROM TRANSMISSION. TRUCK HAS BEEN IN THE SHOP FOR TWO WEEKS. SERVICE ADVISOR INDICATED THAT U JOINT FAILED AND CRACKED THE TRANSMISSION. REQUIRING THE REPLACEMENT OF TRANSMISSION AND DRIVE SHAFT. DANGEROUS SITUATION. CHRYSTLER SHOULD BE HELD ACCOUNTABLE. VERY CONCERNED THAT TRUCK COULD HAVE BE SENT VIOLENTLY ACROSS THE ROAD.
Corrective Action:
DRIVING 73 MPH AND LOUD 'EXPLOSION' AND VIOLENT SHAKE CAME FROM CENTER OF TRUCK. CLOSE TO LITHIA DODGE IN BRYAN TX. PULLED IN TO SEE TRANSMISSION FLUID POURING FROM TRANSMISSION. TRUCK HAS BEEN IN THE SHOP FOR TWO WEEKS. SERVICE ADVISOR INDICATED THAT U JOINT FAILED AND CRACKED THE TRANSMISSION. REQUIRING THE REPLACEMENT OF TRANSMISSION AND DRIVE SHAFT. DANGEROUS SITUATION. CHRYSTLER SHOULD BE HELD ACCOUNTABLE. VERY CONCERNED THAT TRUCK COULD HAVE BE SENT VIOLENTLY ACROSS THE ROAD.
Additional Notes:
DRIVING 73 MPH AND LOUD 'EXPLOSION' AND VIOLENT SHAKE CAME FROM CENTER OF TRUCK. CLOSE TO LITHIA DODGE IN BRYAN TX. PULLED IN TO SEE TRANSMISSION FLUID POURING FROM TRANSMISSION. TRUCK HAS BEEN IN THE SHOP FOR TWO WEEKS. SERVICE ADVISOR INDICATED THAT U JOINT FAILED AND CRACKED THE TRANSMISSION. REQUIRING THE REPLACEMENT OF TRANSMISSION AND DRIVE SHAFT. DANGEROUS SITUATION. CHRYSTLER SHOULD BE HELD ACCOUNTABLE. VERY CONCERNED THAT TRUCK COULD HAVE BE SENT VIOLENTLY ACROSS THE ROAD.
Mfg Campaign: 11129779
Recall Date: Sep 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE REGENERATION PROCESS WARNING INDICATOR ILLUMINATED. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED EXTREME HEAT COMING FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO MCSWEENEY CHRYSLER DODGE JEEP RAM (2605 DR JOHN HAYNES DR, PELL CITY, AL 35125, (205) 814-7300) WHERE THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE. AT NIGHT, BLUE FLAMES CAME OUT OF THE EXHAUST PIPE WHEN THE REGENERATION PROCESS BEGAN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,775. *TT CONSUMER STATED IT IS NOT A FAILURE BUT A DESIGN OVERSIGHT. UPDATED 11/27/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE REGENERATION PROCESS WARNING INDICATOR ILLUMINATED. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED EXTREME HEAT COMING FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO MCSWEENEY CHRYSLER DODGE JEEP RAM (2605 DR JOHN HAYNES DR, PELL CITY, AL 35125, (205) 814-7300) WHERE THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE. AT NIGHT, BLUE FLAMES CAME OUT OF THE EXHAUST PIPE WHEN THE REGENERATION PROCESS BEGAN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,775. *TT CONSUMER STATED IT IS NOT A FAILURE BUT A DESIGN OVERSIGHT. UPDATED 11/27/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE REGENERATION PROCESS WARNING INDICATOR ILLUMINATED. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED EXTREME HEAT COMING FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO MCSWEENEY CHRYSLER DODGE JEEP RAM (2605 DR JOHN HAYNES DR, PELL CITY, AL 35125, (205) 814-7300) WHERE THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE. AT NIGHT, BLUE FLAMES CAME OUT OF THE EXHAUST PIPE WHEN THE REGENERATION PROCESS BEGAN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,775. *TT CONSUMER STATED IT IS NOT A FAILURE BUT A DESIGN OVERSIGHT. UPDATED 11/27/18*JB
Mfg Campaign: 11128509
Recall Date: Sep 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Mfg Campaign: 11128120
Recall Date: Sep 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Mfg Campaign: 11128120
Recall Date: Sep 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE TAILGATE UNLATCHED AND OPENED INDEPENDENTLY, WHICH CAUSED THE ITEMS ON THE BED OF THE VEHICLE TO FALL ONTO THE HIGHWAY. THE VEHICLE WAS TAKEN TO URSE DODGE CHRYSLER JEEP RAM (14 TYGART VALLEY MALL, WHITE HALL, WV 26554, (304) 363-9300), BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE TAILGATE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,800. **TR *JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE TAILGATE UNLATCHED AND OPENED INDEPENDENTLY, WHICH CAUSED THE ITEMS ON THE BED OF THE VEHICLE TO FALL ONTO THE HIGHWAY. THE VEHICLE WAS TAKEN TO URSE DODGE CHRYSLER JEEP RAM (14 TYGART VALLEY MALL, WHITE HALL, WV 26554, (304) 363-9300), BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE TAILGATE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,800. **TR *JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE TAILGATE UNLATCHED AND OPENED INDEPENDENTLY, WHICH CAUSED THE ITEMS ON THE BED OF THE VEHICLE TO FALL ONTO THE HIGHWAY. THE VEHICLE WAS TAKEN TO URSE DODGE CHRYSLER JEEP RAM (14 TYGART VALLEY MALL, WHITE HALL, WV 26554, (304) 363-9300), BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE TAILGATE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,800. **TR *JB
Mfg Campaign: 11124708
Recall Date: Sep 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11124529
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11124529
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
FOR THE LAST YEAR OR SO, I HAVE BEEN HAVING AN ISSUE WITH THE 4WD SHIFT IN PROGRESS MESSAGE COMING ON AT RANDOM TIMES. I HAVE HAD IT TO THE DEALERSHIP WHERE I PURCHASED IT AT, VICTORY RAM OF KANSAS CITY AND THEY "COULD NOT DUPLICATE THE PROBLEM".
Corrective Action:
FOR THE LAST YEAR OR SO, I HAVE BEEN HAVING AN ISSUE WITH THE 4WD SHIFT IN PROGRESS MESSAGE COMING ON AT RANDOM TIMES. I HAVE HAD IT TO THE DEALERSHIP WHERE I PURCHASED IT AT, VICTORY RAM OF KANSAS CITY AND THEY "COULD NOT DUPLICATE THE PROBLEM".
Additional Notes:
FOR THE LAST YEAR OR SO, I HAVE BEEN HAVING AN ISSUE WITH THE 4WD SHIFT IN PROGRESS MESSAGE COMING ON AT RANDOM TIMES. I HAVE HAD IT TO THE DEALERSHIP WHERE I PURCHASED IT AT, VICTORY RAM OF KANSAS CITY AND THEY "COULD NOT DUPLICATE THE PROBLEM".
Mfg Campaign: 11124563
Recall Date: Sep 5, 2018
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