Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
329 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Corrective Action:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Additional Notes:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Mfg Campaign: 11499859
Recall Date: Jan 3, 2023
Kia America, Inc.
Defect Description:
FIRERELATED
Potential Consequences:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Corrective Action:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Additional Notes:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Mfg Campaign: 11499859
Recall Date: Jan 3, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Kia Seltos. The contact stated that the low oil pressure warning light was illuminated. The contact stated that after every 1000-miles of driving, she had to add 1 quart of engine oil to the engine. The vehicle was taken to the dealer where an oil consumption test was performed. The contact was informed that the piston rings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 11,000.
Corrective Action:
The contact owns a 2021 Kia Seltos. The contact stated that the low oil pressure warning light was illuminated. The contact stated that after every 1000-miles of driving, she had to add 1 quart of engine oil to the engine. The vehicle was taken to the dealer where an oil consumption test was performed. The contact was informed that the piston rings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 11,000.
Additional Notes:
The contact owns a 2021 Kia Seltos. The contact stated that the low oil pressure warning light was illuminated. The contact stated that after every 1000-miles of driving, she had to add 1 quart of engine oil to the engine. The vehicle was taken to the dealer where an oil consumption test was performed. The contact was informed that the piston rings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 11,000.
Mfg Campaign: 11499520
Recall Date: Dec 30, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2021 Kia Seltos ~50,000 miles. My horn doesn't work. I live in Tampa, so definitely need a horn. Also my infotainment center is trash. It works perfect about 30% of the time. The other 70%. Oh well where do I start? It will completely freeze, the screen turns black, when I get a call in, oh boy that's a showdown. It'll freeze, then I have to grab my phone, and answer it. Can't even use the BT (Bluetooth) in the car, I've used both Android Auto, and Carplay. It doesn't matter it's still terrible. It's unresponsive to touch about 90% of the time. Absolute trash. I've only had this car for a few months (I'm the second owner), and I can see why that last owners got rid of it. I've had nothing but issues out of this car. If I wasnt screwed by the dealership and payed 20k more than it was worth, I would have done traded the stupid thing in. I'm honestly thinking about trading it in to a Tesla, and just transfer all the negative equity over. Yea it'll cost an arm and a leg, but atleast I'd have something I'd like.
Corrective Action:
2021 Kia Seltos ~50,000 miles. My horn doesn't work. I live in Tampa, so definitely need a horn. Also my infotainment center is trash. It works perfect about 30% of the time. The other 70%. Oh well where do I start? It will completely freeze, the screen turns black, when I get a call in, oh boy that's a showdown. It'll freeze, then I have to grab my phone, and answer it. Can't even use the BT (Bluetooth) in the car, I've used both Android Auto, and Carplay. It doesn't matter it's still terrible. It's unresponsive to touch about 90% of the time. Absolute trash. I've only had this car for a few months (I'm the second owner), and I can see why that last owners got rid of it. I've had nothing but issues out of this car. If I wasnt screwed by the dealership and payed 20k more than it was worth, I would have done traded the stupid thing in. I'm honestly thinking about trading it in to a Tesla, and just transfer all the negative equity over. Yea it'll cost an arm and a leg, but atleast I'd have something I'd like.
Additional Notes:
2021 Kia Seltos ~50,000 miles. My horn doesn't work. I live in Tampa, so definitely need a horn. Also my infotainment center is trash. It works perfect about 30% of the time. The other 70%. Oh well where do I start? It will completely freeze, the screen turns black, when I get a call in, oh boy that's a showdown. It'll freeze, then I have to grab my phone, and answer it. Can't even use the BT (Bluetooth) in the car, I've used both Android Auto, and Carplay. It doesn't matter it's still terrible. It's unresponsive to touch about 90% of the time. Absolute trash. I've only had this car for a few months (I'm the second owner), and I can see why that last owners got rid of it. I've had nothing but issues out of this car. If I wasnt screwed by the dealership and payed 20k more than it was worth, I would have done traded the stupid thing in. I'm honestly thinking about trading it in to a Tesla, and just transfer all the negative equity over. Yea it'll cost an arm and a leg, but atleast I'd have something I'd like.
Mfg Campaign: 11499301
Recall Date: Dec 29, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car door flew open while I was driving. Car did not recognize that my door was open. The locking mechanism on the driver side of the vehicle seems to have given out. Cannot close driver side door.
Corrective Action:
My car door flew open while I was driving. Car did not recognize that my door was open. The locking mechanism on the driver side of the vehicle seems to have given out. Cannot close driver side door.
Additional Notes:
My car door flew open while I was driving. Car did not recognize that my door was open. The locking mechanism on the driver side of the vehicle seems to have given out. Cannot close driver side door.
Mfg Campaign: 11494974
Recall Date: Nov 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Motor stalled while driving down the road almost causing an accident with my son and wouldn’t run again on my brand new Kia Seltos right under 37,000 miles. Towed the car to the dealership & they said the motor was blown they insist it’s my fault because I can’t provide a receipt for an oil change in a 10month period. I purchased brand new with and extended premium KIA warranty and they won’t do anything, sorry we can’t help you. They say all they can do is replace the motor while charging me $7,600. The motor never had lights flashing with oil pressure, overheating or any alerts it just died while driving down the road.
Corrective Action:
Motor stalled while driving down the road almost causing an accident with my son and wouldn’t run again on my brand new Kia Seltos right under 37,000 miles. Towed the car to the dealership & they said the motor was blown they insist it’s my fault because I can’t provide a receipt for an oil change in a 10month period. I purchased brand new with and extended premium KIA warranty and they won’t do anything, sorry we can’t help you. They say all they can do is replace the motor while charging me $7,600. The motor never had lights flashing with oil pressure, overheating or any alerts it just died while driving down the road.
Additional Notes:
Motor stalled while driving down the road almost causing an accident with my son and wouldn’t run again on my brand new Kia Seltos right under 37,000 miles. Towed the car to the dealership & they said the motor was blown they insist it’s my fault because I can’t provide a receipt for an oil change in a 10month period. I purchased brand new with and extended premium KIA warranty and they won’t do anything, sorry we can’t help you. They say all they can do is replace the motor while charging me $7,600. The motor never had lights flashing with oil pressure, overheating or any alerts it just died while driving down the road.
Mfg Campaign: 11493993
Recall Date: Nov 17, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Kia Seltos. The contact stated that while at a complete stop, the vehicle would stall upon depression of the accelerator pedal as the battery, oil, and check engine warning light illuminated. The contact shifted the vehicle into park(P) and restarted the vehicle and the vehicle drove as needed. The contact took the vehicle to a dealer where a diagnostic test was performed but no failure was found. The contact also stated that the horn intermittently failed to operate as needed. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2021 Kia Seltos. The contact stated that while at a complete stop, the vehicle would stall upon depression of the accelerator pedal as the battery, oil, and check engine warning light illuminated. The contact shifted the vehicle into park(P) and restarted the vehicle and the vehicle drove as needed. The contact took the vehicle to a dealer where a diagnostic test was performed but no failure was found. The contact also stated that the horn intermittently failed to operate as needed. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2021 Kia Seltos. The contact stated that while at a complete stop, the vehicle would stall upon depression of the accelerator pedal as the battery, oil, and check engine warning light illuminated. The contact shifted the vehicle into park(P) and restarted the vehicle and the vehicle drove as needed. The contact took the vehicle to a dealer where a diagnostic test was performed but no failure was found. The contact also stated that the horn intermittently failed to operate as needed. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 8,000.
Mfg Campaign: 11491047
Recall Date: Oct 26, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2021 Kia Seltos. The contact stated that while at a complete stop, the vehicle would stall upon depression of the accelerator pedal as the battery, oil, and check engine warning light illuminated. The contact shifted the vehicle into park(P) and restarted the vehicle and the vehicle drove as needed. The contact took the vehicle to a dealer where a diagnostic test was performed but no failure was found. The contact also stated that the horn intermittently failed to operate as needed. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2021 Kia Seltos. The contact stated that while at a complete stop, the vehicle would stall upon depression of the accelerator pedal as the battery, oil, and check engine warning light illuminated. The contact shifted the vehicle into park(P) and restarted the vehicle and the vehicle drove as needed. The contact took the vehicle to a dealer where a diagnostic test was performed but no failure was found. The contact also stated that the horn intermittently failed to operate as needed. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2021 Kia Seltos. The contact stated that while at a complete stop, the vehicle would stall upon depression of the accelerator pedal as the battery, oil, and check engine warning light illuminated. The contact shifted the vehicle into park(P) and restarted the vehicle and the vehicle drove as needed. The contact took the vehicle to a dealer where a diagnostic test was performed but no failure was found. The contact also stated that the horn intermittently failed to operate as needed. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 8,000.
Mfg Campaign: 11491047
Recall Date: Oct 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My kia model is excluded from the piston ring recall but is exhibiting similar engine problems. The engine stutters nearly stalls and smells of oil frequently.
Corrective Action:
My kia model is excluded from the piston ring recall but is exhibiting similar engine problems. The engine stutters nearly stalls and smells of oil frequently.
Additional Notes:
My kia model is excluded from the piston ring recall but is exhibiting similar engine problems. The engine stutters nearly stalls and smells of oil frequently.
Mfg Campaign: 11489966
Recall Date: Oct 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
transmission overheats in stop and go traffic as well as daily driving
Corrective Action:
transmission overheats in stop and go traffic as well as daily driving
Additional Notes:
transmission overheats in stop and go traffic as well as daily driving
Mfg Campaign: 11486950
Recall Date: Sep 28, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My kia seltos 2021 is 47k miles and all ready have a issues whit a misfire on piston at position 4 this is the 2.0 L version and I call the dealership for see what is the problem because I notice that when is time for oil change it comes only with 4 quarters of dirty oil. And also when star the vehicle in the morning for go to work, it make a strange sound. I hope is nothing bad but kia needs to fix this problem with the engines.
Corrective Action:
My kia seltos 2021 is 47k miles and all ready have a issues whit a misfire on piston at position 4 this is the 2.0 L version and I call the dealership for see what is the problem because I notice that when is time for oil change it comes only with 4 quarters of dirty oil. And also when star the vehicle in the morning for go to work, it make a strange sound. I hope is nothing bad but kia needs to fix this problem with the engines.
Additional Notes:
My kia seltos 2021 is 47k miles and all ready have a issues whit a misfire on piston at position 4 this is the 2.0 L version and I call the dealership for see what is the problem because I notice that when is time for oil change it comes only with 4 quarters of dirty oil. And also when star the vehicle in the morning for go to work, it make a strange sound. I hope is nothing bad but kia needs to fix this problem with the engines.
Mfg Campaign: 11484716
Recall Date: Sep 15, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Corrective Action:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Additional Notes:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Mfg Campaign: 11483317
Recall Date: Sep 7, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Corrective Action:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Additional Notes:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Mfg Campaign: 11483317
Recall Date: Sep 7, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Corrective Action:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Additional Notes:
Today 9/7/2022 I was driving down a hill going about 55mph, when all of a sudden the car started jerking all of the warning lights on the dashboard came on (ABS, ACC, AEB, BSW, FCW, LDW, and the LKA). So essentially all the cool features. The vehicle then popped up a warning decrease speed immediately. Ever since then the car is like in a limp mode thing where it will not allow me to drive over 35mph. It continually jerks, and shakes. It stutters. Absolutely ridiculous. I haven't even had this car long enough to make the first payment. It feels like the back wheels lock up while driving, I'm not sure if they are but it feels like it. If I weren't in debt 40k on a car that's worth about half that (yes the dealership screwed me over). The guy I purchased from (mind you this is at a kia dealership) he is no help he refuses to answer me. I even called the main store to get ahold of him, and he refuses to talk. The service department refuses to help. I will NEVER buy another kia. This is my first and definitely last. At this point I honestly don't even know where to take it to get it fixed because they're the only kia dealership within about 100mi.
Mfg Campaign: 11483317
Recall Date: Sep 7, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Corrective Action:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Additional Notes:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Mfg Campaign: 11483034
Recall Date: Sep 6, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Corrective Action:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Additional Notes:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Mfg Campaign: 11483034
Recall Date: Sep 6, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Corrective Action:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Additional Notes:
I was driving the car at a speed of approximate 30 mph. As I was slowing down for a traffic light, the car jerked backwards. The car braking system engaged without me touching the brake. When I took the car in for service, I was told they could not duplicate the issue. I took the car in after receiving the recall. I was assured all was well with the car, though I was having issues with the car stalling out at traffic lights. I took the car in for service and was told by the manager that they could not duplicate the problem. I became so frustrated with the car that I insisted the manager get in my car and drive it with me until the problem presented itself again. He did and the car stalled out on him 2x. They kept my car for two weeks and called me to tell me that the car had no oil in it. I told them I got a recent oil change at another KIA dealership, so the issue was not my responsibility. No check engine light or oil light ever came on to notify me of any issue. KIA kept my car for over 2 weeks. They installed a Camshaft, Exhaust, Tensioner, RTV Gasket, and engine bracket, retimed the engine, replaced the hydraulic tensioner and resealed the timing cover. I continue having problems with the car. It sputters, stalls at traffic lights and sometimes when shifting gears. I have not been able to resolve the issues with the car even after involving a senior administrator, Ariston Crane, in their consumer affairs department.
Mfg Campaign: 11483034
Recall Date: Sep 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR IS BURNING OIL AT AN UNUSAL RATE. I HAVE TAKEN IT BACK TO KIA DEALER AND THEY KEEP DOING WHAT KIA TELLS THEM TO. EVERY TIME IS IS 1-2 AUARTS LOW JUST AFTER 1000K MILES. THIS CAR ONLY HAS 38K MILES ON IT AND HAD UNDER 36K WHEN STARTED TAKING IT TO THE KIA DEALER TO GET INVESTIGATED. THEY HAVE DONE OIL CONSUMPTION TEST; THEY HAVE DONE INTAKE CLEANER SERVICE AND IT IS STILL BURNING OIL. NOW, THEY ARE TELLING ME THAT THEY ARE CONTACTING KIA TO SEE WHAT IS NEXT STEP. THE CAR IS ONLY 1 YEAR OLD WITH 38K MILES.
Corrective Action:
CAR IS BURNING OIL AT AN UNUSAL RATE. I HAVE TAKEN IT BACK TO KIA DEALER AND THEY KEEP DOING WHAT KIA TELLS THEM TO. EVERY TIME IS IS 1-2 AUARTS LOW JUST AFTER 1000K MILES. THIS CAR ONLY HAS 38K MILES ON IT AND HAD UNDER 36K WHEN STARTED TAKING IT TO THE KIA DEALER TO GET INVESTIGATED. THEY HAVE DONE OIL CONSUMPTION TEST; THEY HAVE DONE INTAKE CLEANER SERVICE AND IT IS STILL BURNING OIL. NOW, THEY ARE TELLING ME THAT THEY ARE CONTACTING KIA TO SEE WHAT IS NEXT STEP. THE CAR IS ONLY 1 YEAR OLD WITH 38K MILES.
Additional Notes:
CAR IS BURNING OIL AT AN UNUSAL RATE. I HAVE TAKEN IT BACK TO KIA DEALER AND THEY KEEP DOING WHAT KIA TELLS THEM TO. EVERY TIME IS IS 1-2 AUARTS LOW JUST AFTER 1000K MILES. THIS CAR ONLY HAS 38K MILES ON IT AND HAD UNDER 36K WHEN STARTED TAKING IT TO THE KIA DEALER TO GET INVESTIGATED. THEY HAVE DONE OIL CONSUMPTION TEST; THEY HAVE DONE INTAKE CLEANER SERVICE AND IT IS STILL BURNING OIL. NOW, THEY ARE TELLING ME THAT THEY ARE CONTACTING KIA TO SEE WHAT IS NEXT STEP. THE CAR IS ONLY 1 YEAR OLD WITH 38K MILES.
Mfg Campaign: 11483054
Recall Date: Sep 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I changed the oil of my Kia Seltos EX (not turbo) at 14,750 miles and was alarmed to discover it was 1.5 quarts low. I proceeded to check the oil level every few weeks. Here are the results: 16,307: Needed to add 1 quart 17,100: Needed to add 3/4 quart 18,632: Needed to add 3/4 quart 19,348: Down 3/4 quart - I changed the oil Kia states that burning 1 quart of oil per 1,000 miles is 'normal,' and thus has no plan to address the issue. This was never the case with the Hondas and Toyotas we have owned. At that rate you would run out of oil between service intervals and the engine would seize. I have read of several such cases on this site. I am recording this oil burning issue here to warn others of this unusual oil burn rate. You need to check your oil regularly and top it off between oil changes. I am also recording this here since my Seltos is not included in the current recall, but it is clearly having similar issues. The NTSA needs to expand this recall and get to the bottom of this issue. Kia needs to address this unacceptable oil burning issue in their engines.
Corrective Action:
I changed the oil of my Kia Seltos EX (not turbo) at 14,750 miles and was alarmed to discover it was 1.5 quarts low. I proceeded to check the oil level every few weeks. Here are the results: 16,307: Needed to add 1 quart 17,100: Needed to add 3/4 quart 18,632: Needed to add 3/4 quart 19,348: Down 3/4 quart - I changed the oil Kia states that burning 1 quart of oil per 1,000 miles is 'normal,' and thus has no plan to address the issue. This was never the case with the Hondas and Toyotas we have owned. At that rate you would run out of oil between service intervals and the engine would seize. I have read of several such cases on this site. I am recording this oil burning issue here to warn others of this unusual oil burn rate. You need to check your oil regularly and top it off between oil changes. I am also recording this here since my Seltos is not included in the current recall, but it is clearly having similar issues. The NTSA needs to expand this recall and get to the bottom of this issue. Kia needs to address this unacceptable oil burning issue in their engines.
Additional Notes:
I changed the oil of my Kia Seltos EX (not turbo) at 14,750 miles and was alarmed to discover it was 1.5 quarts low. I proceeded to check the oil level every few weeks. Here are the results: 16,307: Needed to add 1 quart 17,100: Needed to add 3/4 quart 18,632: Needed to add 3/4 quart 19,348: Down 3/4 quart - I changed the oil Kia states that burning 1 quart of oil per 1,000 miles is 'normal,' and thus has no plan to address the issue. This was never the case with the Hondas and Toyotas we have owned. At that rate you would run out of oil between service intervals and the engine would seize. I have read of several such cases on this site. I am recording this oil burning issue here to warn others of this unusual oil burn rate. You need to check your oil regularly and top it off between oil changes. I am also recording this here since my Seltos is not included in the current recall, but it is clearly having similar issues. The NTSA needs to expand this recall and get to the bottom of this issue. Kia needs to address this unacceptable oil burning issue in their engines.
Mfg Campaign: 11482503
Recall Date: Sep 1, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle when stoped at a red light or even a stop sign and you go to accelerate it putters out and we have to turn the vehicle off and then back on again before we can move. This has been happing multiple times in the past few weeks. This is the vehicle my wife uses for work and to haul our children in. To make things worse the engine last night looked like it was smoking when she got home. So I opened the hood and checked the oil level and realized there is no oil. I replaced the oil and drove it to work today to see if anything happens only once did it stall out and made a crazy clicking high scratching noise. But when I arrived at work I checked the oil level and again no oil. I called Kia and was informed it’s not listed on the recall and the earliest they can get me in is 8/18. Okay all good but this is dangerous to drive and the oil is disappearing it could catch fire. All I got was it not on the recall list. I don’t care about that I care about blowing up on the highway!! It’s only got 25k miles. So now I have to call around and see who can get me in asap before this vehicle breaks down and I’m really screwed.
Corrective Action:
The vehicle when stoped at a red light or even a stop sign and you go to accelerate it putters out and we have to turn the vehicle off and then back on again before we can move. This has been happing multiple times in the past few weeks. This is the vehicle my wife uses for work and to haul our children in. To make things worse the engine last night looked like it was smoking when she got home. So I opened the hood and checked the oil level and realized there is no oil. I replaced the oil and drove it to work today to see if anything happens only once did it stall out and made a crazy clicking high scratching noise. But when I arrived at work I checked the oil level and again no oil. I called Kia and was informed it’s not listed on the recall and the earliest they can get me in is 8/18. Okay all good but this is dangerous to drive and the oil is disappearing it could catch fire. All I got was it not on the recall list. I don’t care about that I care about blowing up on the highway!! It’s only got 25k miles. So now I have to call around and see who can get me in asap before this vehicle breaks down and I’m really screwed.
Additional Notes:
The vehicle when stoped at a red light or even a stop sign and you go to accelerate it putters out and we have to turn the vehicle off and then back on again before we can move. This has been happing multiple times in the past few weeks. This is the vehicle my wife uses for work and to haul our children in. To make things worse the engine last night looked like it was smoking when she got home. So I opened the hood and checked the oil level and realized there is no oil. I replaced the oil and drove it to work today to see if anything happens only once did it stall out and made a crazy clicking high scratching noise. But when I arrived at work I checked the oil level and again no oil. I called Kia and was informed it’s not listed on the recall and the earliest they can get me in is 8/18. Okay all good but this is dangerous to drive and the oil is disappearing it could catch fire. All I got was it not on the recall list. I don’t care about that I care about blowing up on the highway!! It’s only got 25k miles. So now I have to call around and see who can get me in asap before this vehicle breaks down and I’m really screwed.
Mfg Campaign: 11477709
Recall Date: Aug 5, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
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