Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (980) 224-5854) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22244697. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (980) 224-5854) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22244697. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (980) 224-5854) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22244697. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Mfg Campaign: 11235082
Recall Date: Jul 26, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I'VE BOUGHT A USED 2016 FOCUS SE AT A FORD DEALERSHIP ABOUT A YEAR OR 2 AGO. THE CAR ALREADY AT 50,000 MILES ON IT, I HAD IT FOR A COUPLE OF WEEKS BEFORE THE ENGINE STARTED STUTTERING VERY BADLY DURING SHIFTS SO I CONTACTED FORD AND THEY HAD MY CLUTCH REPLACED. THE CAR IS CURRENTLY AT 72,000 MILES AND THE STUTTERING DURING SHIFTS STARTED UP AGAIN.
Corrective Action:
I'VE BOUGHT A USED 2016 FOCUS SE AT A FORD DEALERSHIP ABOUT A YEAR OR 2 AGO. THE CAR ALREADY AT 50,000 MILES ON IT, I HAD IT FOR A COUPLE OF WEEKS BEFORE THE ENGINE STARTED STUTTERING VERY BADLY DURING SHIFTS SO I CONTACTED FORD AND THEY HAD MY CLUTCH REPLACED. THE CAR IS CURRENTLY AT 72,000 MILES AND THE STUTTERING DURING SHIFTS STARTED UP AGAIN.
Additional Notes:
I'VE BOUGHT A USED 2016 FOCUS SE AT A FORD DEALERSHIP ABOUT A YEAR OR 2 AGO. THE CAR ALREADY AT 50,000 MILES ON IT, I HAD IT FOR A COUPLE OF WEEKS BEFORE THE ENGINE STARTED STUTTERING VERY BADLY DURING SHIFTS SO I CONTACTED FORD AND THEY HAD MY CLUTCH REPLACED. THE CAR IS CURRENTLY AT 72,000 MILES AND THE STUTTERING DURING SHIFTS STARTED UP AGAIN.
Mfg Campaign: 11234745
Recall Date: Jul 25, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION SLIPS AND MAKES NOISE - I'VE TAKEN IT TO 2 DIFFERENT FORD DEALERS AND THEY SAY THERE IS NO PROBLEM.
Corrective Action:
THE TRANSMISSION SLIPS AND MAKES NOISE - I'VE TAKEN IT TO 2 DIFFERENT FORD DEALERS AND THEY SAY THERE IS NO PROBLEM.
Additional Notes:
THE TRANSMISSION SLIPS AND MAKES NOISE - I'VE TAKEN IT TO 2 DIFFERENT FORD DEALERS AND THEY SAY THERE IS NO PROBLEM.
Mfg Campaign: 11234813
Recall Date: Jul 25, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHENEVER I TAKE OFF FROM A STOP MY CAR SHAKES AND SHUDDERS SO BAD. IT'S DONE IT EVER SINCE I I BOUGHT THE CAR BACK IN 2018. I WAS NOT MADE AWARE OF THIS ISSUE. IF I WOULD HAVE KNOWN MY CAR WAS GOING TO HAVE THIS MANY ISSUES I WOULDN'T HAVE BOUGHT IT. THE TRANSMISSION SHIFTS SO ROUGH EVEN IN HIGH GEARS.
Corrective Action:
WHENEVER I TAKE OFF FROM A STOP MY CAR SHAKES AND SHUDDERS SO BAD. IT'S DONE IT EVER SINCE I I BOUGHT THE CAR BACK IN 2018. I WAS NOT MADE AWARE OF THIS ISSUE. IF I WOULD HAVE KNOWN MY CAR WAS GOING TO HAVE THIS MANY ISSUES I WOULDN'T HAVE BOUGHT IT. THE TRANSMISSION SHIFTS SO ROUGH EVEN IN HIGH GEARS.
Additional Notes:
WHENEVER I TAKE OFF FROM A STOP MY CAR SHAKES AND SHUDDERS SO BAD. IT'S DONE IT EVER SINCE I I BOUGHT THE CAR BACK IN 2018. I WAS NOT MADE AWARE OF THIS ISSUE. IF I WOULD HAVE KNOWN MY CAR WAS GOING TO HAVE THIS MANY ISSUES I WOULDN'T HAVE BOUGHT IT. THE TRANSMISSION SHIFTS SO ROUGH EVEN IN HIGH GEARS.
Mfg Campaign: 11234917
Recall Date: Jul 25, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION ON MY CAR WILL COMMONLY SHUDDER WHEN SHIFTING IN LOWER GEARS, FREQUENTLY CREATING AN UNSAFE LAG IN MOMENTS WHERE QUICK ACCELERATION IS REQUIRED. THE PROBLEM BECOMES MORE PRONOUNCED AS THE PERIOD OF CONTINUOUS OR NEAR-CONTINUOUS USE INCREASES. IT IS MY UNDERSTANDING THAT, AT PRESENT, THE TRANSMISSION IS NOT SHUDDERING ENOUGH TO WARRANT A REPAIR UNDER THE TERMS OF MY WARRANTEE, HOWEVER I BELIEVE THAT IS DUE TO MY CONTINUAL ADJUSTMENT TO DRIVING STYLE TO ACCOMMODATE THIS UNSAFE SITUATION. I DON'T BELIEVE IT'S PRUDENT FOR ME TO EXACERBATE THE SITUATION AT THE RISK OF MY FAMILY'S SAFETY IN ORDER TO QUALIFY FOR REPAIR AT THE MANUFACTURER'S EXPENSE. THE SHUDDERING ITSELF CAN RANGE FROM A LIGHT FLUTTER TO A COMPLETE DISENGAGEMENT OF THE CLUTCH FOR A SECOND OR TWO. AT HIGHWAY SPEEDS, THAT AMOUNT OF TIME IS UNACCEPTABLE. TO ME, IT FEELS AS THOUGH THE SOFTWARE IS ATTEMPTING TO DECIDE AND ACTUATE A DESIRED GEAR RATIO, BUT DOING SO IN A TIMEFRAME THAT IS FAR LONGER THAN WHAT IT WOULD TAKE ME TO DO SO IN A MANUAL TRANSMISSION. ADDITIONALLY, SOME ENGAGEMENT MECHANISM OR PROGRAM FREQUENTLY MISJUDGES THE ENGAGEMENT OF THE CLUTCH, RESULTING IN MECHANICAL ABNORMALITY RANGING FROM A FLUTTER TO A SHUDDER TO A LOUD AND FORCEFUL KNOCKING AS IT ATTEMPTS TO ENGAGE. THE ODD BEHAVIOR IS MOST PRONOUNCED WHEN SHIFTING BETWEEN FIRST, SECOND, OR THIRD GEAR. OCCASIONAL BUT VERY ALARMING DISENGAGEMENT OF THE CLUTCH CAN OCCUR AT HIGHWAY SPEEDS. TURNING CAN SEEM TO EXACERBATE THE PROBLEM.
Corrective Action:
THE TRANSMISSION ON MY CAR WILL COMMONLY SHUDDER WHEN SHIFTING IN LOWER GEARS, FREQUENTLY CREATING AN UNSAFE LAG IN MOMENTS WHERE QUICK ACCELERATION IS REQUIRED. THE PROBLEM BECOMES MORE PRONOUNCED AS THE PERIOD OF CONTINUOUS OR NEAR-CONTINUOUS USE INCREASES. IT IS MY UNDERSTANDING THAT, AT PRESENT, THE TRANSMISSION IS NOT SHUDDERING ENOUGH TO WARRANT A REPAIR UNDER THE TERMS OF MY WARRANTEE, HOWEVER I BELIEVE THAT IS DUE TO MY CONTINUAL ADJUSTMENT TO DRIVING STYLE TO ACCOMMODATE THIS UNSAFE SITUATION. I DON'T BELIEVE IT'S PRUDENT FOR ME TO EXACERBATE THE SITUATION AT THE RISK OF MY FAMILY'S SAFETY IN ORDER TO QUALIFY FOR REPAIR AT THE MANUFACTURER'S EXPENSE. THE SHUDDERING ITSELF CAN RANGE FROM A LIGHT FLUTTER TO A COMPLETE DISENGAGEMENT OF THE CLUTCH FOR A SECOND OR TWO. AT HIGHWAY SPEEDS, THAT AMOUNT OF TIME IS UNACCEPTABLE. TO ME, IT FEELS AS THOUGH THE SOFTWARE IS ATTEMPTING TO DECIDE AND ACTUATE A DESIRED GEAR RATIO, BUT DOING SO IN A TIMEFRAME THAT IS FAR LONGER THAN WHAT IT WOULD TAKE ME TO DO SO IN A MANUAL TRANSMISSION. ADDITIONALLY, SOME ENGAGEMENT MECHANISM OR PROGRAM FREQUENTLY MISJUDGES THE ENGAGEMENT OF THE CLUTCH, RESULTING IN MECHANICAL ABNORMALITY RANGING FROM A FLUTTER TO A SHUDDER TO A LOUD AND FORCEFUL KNOCKING AS IT ATTEMPTS TO ENGAGE. THE ODD BEHAVIOR IS MOST PRONOUNCED WHEN SHIFTING BETWEEN FIRST, SECOND, OR THIRD GEAR. OCCASIONAL BUT VERY ALARMING DISENGAGEMENT OF THE CLUTCH CAN OCCUR AT HIGHWAY SPEEDS. TURNING CAN SEEM TO EXACERBATE THE PROBLEM.
Additional Notes:
THE TRANSMISSION ON MY CAR WILL COMMONLY SHUDDER WHEN SHIFTING IN LOWER GEARS, FREQUENTLY CREATING AN UNSAFE LAG IN MOMENTS WHERE QUICK ACCELERATION IS REQUIRED. THE PROBLEM BECOMES MORE PRONOUNCED AS THE PERIOD OF CONTINUOUS OR NEAR-CONTINUOUS USE INCREASES. IT IS MY UNDERSTANDING THAT, AT PRESENT, THE TRANSMISSION IS NOT SHUDDERING ENOUGH TO WARRANT A REPAIR UNDER THE TERMS OF MY WARRANTEE, HOWEVER I BELIEVE THAT IS DUE TO MY CONTINUAL ADJUSTMENT TO DRIVING STYLE TO ACCOMMODATE THIS UNSAFE SITUATION. I DON'T BELIEVE IT'S PRUDENT FOR ME TO EXACERBATE THE SITUATION AT THE RISK OF MY FAMILY'S SAFETY IN ORDER TO QUALIFY FOR REPAIR AT THE MANUFACTURER'S EXPENSE. THE SHUDDERING ITSELF CAN RANGE FROM A LIGHT FLUTTER TO A COMPLETE DISENGAGEMENT OF THE CLUTCH FOR A SECOND OR TWO. AT HIGHWAY SPEEDS, THAT AMOUNT OF TIME IS UNACCEPTABLE. TO ME, IT FEELS AS THOUGH THE SOFTWARE IS ATTEMPTING TO DECIDE AND ACTUATE A DESIRED GEAR RATIO, BUT DOING SO IN A TIMEFRAME THAT IS FAR LONGER THAN WHAT IT WOULD TAKE ME TO DO SO IN A MANUAL TRANSMISSION. ADDITIONALLY, SOME ENGAGEMENT MECHANISM OR PROGRAM FREQUENTLY MISJUDGES THE ENGAGEMENT OF THE CLUTCH, RESULTING IN MECHANICAL ABNORMALITY RANGING FROM A FLUTTER TO A SHUDDER TO A LOUD AND FORCEFUL KNOCKING AS IT ATTEMPTS TO ENGAGE. THE ODD BEHAVIOR IS MOST PRONOUNCED WHEN SHIFTING BETWEEN FIRST, SECOND, OR THIRD GEAR. OCCASIONAL BUT VERY ALARMING DISENGAGEMENT OF THE CLUTCH CAN OCCUR AT HIGHWAY SPEEDS. TURNING CAN SEEM TO EXACERBATE THE PROBLEM.
Mfg Campaign: 11234372
Recall Date: Jul 24, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Mfg Campaign: 11234509
Recall Date: Jul 24, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Mfg Campaign: 11234509
Recall Date: Jul 24, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION SHUDDERS WHEN TRYING TO ACCELERATE. THE CAR JERKS AND SPUTTERS SO BAD THAT FOR FEAR OF GETTING IN A COLLISION WE HAVE TO WAIT FOR ALL TRAFFIC TO CLEAR WHEN MAKING A LEFT TURN AT AN INTERSECTION. VERY UNSAFE FOR MY FAMILY! I WAS NOT THIS BAD ON THE TEST DRIVE AND THE SALES MAN TOLD IT THE CLUTCH PLATES NEEDED TO BE BROKEN IN!
Corrective Action:
THE TRANSMISSION SHUDDERS WHEN TRYING TO ACCELERATE. THE CAR JERKS AND SPUTTERS SO BAD THAT FOR FEAR OF GETTING IN A COLLISION WE HAVE TO WAIT FOR ALL TRAFFIC TO CLEAR WHEN MAKING A LEFT TURN AT AN INTERSECTION. VERY UNSAFE FOR MY FAMILY! I WAS NOT THIS BAD ON THE TEST DRIVE AND THE SALES MAN TOLD IT THE CLUTCH PLATES NEEDED TO BE BROKEN IN!
Additional Notes:
THE TRANSMISSION SHUDDERS WHEN TRYING TO ACCELERATE. THE CAR JERKS AND SPUTTERS SO BAD THAT FOR FEAR OF GETTING IN A COLLISION WE HAVE TO WAIT FOR ALL TRAFFIC TO CLEAR WHEN MAKING A LEFT TURN AT AN INTERSECTION. VERY UNSAFE FOR MY FAMILY! I WAS NOT THIS BAD ON THE TEST DRIVE AND THE SALES MAN TOLD IT THE CLUTCH PLATES NEEDED TO BE BROKEN IN!
Mfg Campaign: 11234123
Recall Date: Jul 23, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND REPROGRAMMED. ROBERT HORNE FORD (3400 S TOMAHAWK RD, APACHE JUNCTION, AZ 85119, (480) 508-8831) DIAGNOSED THE FAILURE AND WAS CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND SUGGESTED THE CONTACT CALL NHTSA. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE FAILURE MILEAGE WAS 60,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND REPROGRAMMED. ROBERT HORNE FORD (3400 S TOMAHAWK RD, APACHE JUNCTION, AZ 85119, (480) 508-8831) DIAGNOSED THE FAILURE AND WAS CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND SUGGESTED THE CONTACT CALL NHTSA. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE FAILURE MILEAGE WAS 60,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND REPROGRAMMED. ROBERT HORNE FORD (3400 S TOMAHAWK RD, APACHE JUNCTION, AZ 85119, (480) 508-8831) DIAGNOSED THE FAILURE AND WAS CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND SUGGESTED THE CONTACT CALL NHTSA. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE FAILURE MILEAGE WAS 60,000.
Mfg Campaign: 11234218
Recall Date: Jul 23, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Corrective Action:
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Additional Notes:
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Mfg Campaign: 11233303
Recall Date: Jul 19, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Corrective Action:
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Additional Notes:
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Mfg Campaign: 11233303
Recall Date: Jul 19, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR HAS EXTREME STUTTERING WHEN IT SHIFTS, AS THOUGH THE CLUTCH IS SLIPPING OR NOT ENGAGING PROPERLY. IT ALSO DOES NOT SHIFT WHEN GOING UP A HILL UNLESS THE THROTTLE IS RELEASED AND THE REV COUNTER IS ALLOWED TO DROP VERY LOW. ACCORDING TO NEWS REPORTS, FORD SET A DEADLINE OF 7/19/19 FOR WARRANTY REPAIRS OF THIS ISSUE. MY LOCAL DEALER CONFIRMED THIS DEADLINE AND TOLD ME TO CALL FORD FOR INFORMATION. FORD REFUSED TO CONFIRM ANYTHING AND SAID THAT I NEEDED TO SCHEDULE AN APPOINTMENT WITH THE DEALER TO DO ANYTHING. THE FACT THAT THEY HID A DEADLINE FOR REPAIR COVERAGE FOR A KNOWN ISSUE AND THAT THE PUBLIC WAS ONLY MADE AWARE WHEN THAT INFORMATION WAS LEAKED AND REPORTED ONE DAY BEFORE ITS EXPIRATION IS INCREDIBLY ANTI-CONSUMER AND DANGEROUS. THERE CAN BE NO REASONABLE EXPECTATION THAT ANYONE WOULD BE ABLE TO HAVE A PROBLEM DIAGNOSED AND FIXED IN ONE DAY AT A DEALER, AND FORD IS CLEARLY ACTING IN BAD FAITH.
Corrective Action:
MY CAR HAS EXTREME STUTTERING WHEN IT SHIFTS, AS THOUGH THE CLUTCH IS SLIPPING OR NOT ENGAGING PROPERLY. IT ALSO DOES NOT SHIFT WHEN GOING UP A HILL UNLESS THE THROTTLE IS RELEASED AND THE REV COUNTER IS ALLOWED TO DROP VERY LOW. ACCORDING TO NEWS REPORTS, FORD SET A DEADLINE OF 7/19/19 FOR WARRANTY REPAIRS OF THIS ISSUE. MY LOCAL DEALER CONFIRMED THIS DEADLINE AND TOLD ME TO CALL FORD FOR INFORMATION. FORD REFUSED TO CONFIRM ANYTHING AND SAID THAT I NEEDED TO SCHEDULE AN APPOINTMENT WITH THE DEALER TO DO ANYTHING. THE FACT THAT THEY HID A DEADLINE FOR REPAIR COVERAGE FOR A KNOWN ISSUE AND THAT THE PUBLIC WAS ONLY MADE AWARE WHEN THAT INFORMATION WAS LEAKED AND REPORTED ONE DAY BEFORE ITS EXPIRATION IS INCREDIBLY ANTI-CONSUMER AND DANGEROUS. THERE CAN BE NO REASONABLE EXPECTATION THAT ANYONE WOULD BE ABLE TO HAVE A PROBLEM DIAGNOSED AND FIXED IN ONE DAY AT A DEALER, AND FORD IS CLEARLY ACTING IN BAD FAITH.
Additional Notes:
MY CAR HAS EXTREME STUTTERING WHEN IT SHIFTS, AS THOUGH THE CLUTCH IS SLIPPING OR NOT ENGAGING PROPERLY. IT ALSO DOES NOT SHIFT WHEN GOING UP A HILL UNLESS THE THROTTLE IS RELEASED AND THE REV COUNTER IS ALLOWED TO DROP VERY LOW. ACCORDING TO NEWS REPORTS, FORD SET A DEADLINE OF 7/19/19 FOR WARRANTY REPAIRS OF THIS ISSUE. MY LOCAL DEALER CONFIRMED THIS DEADLINE AND TOLD ME TO CALL FORD FOR INFORMATION. FORD REFUSED TO CONFIRM ANYTHING AND SAID THAT I NEEDED TO SCHEDULE AN APPOINTMENT WITH THE DEALER TO DO ANYTHING. THE FACT THAT THEY HID A DEADLINE FOR REPAIR COVERAGE FOR A KNOWN ISSUE AND THAT THE PUBLIC WAS ONLY MADE AWARE WHEN THAT INFORMATION WAS LEAKED AND REPORTED ONE DAY BEFORE ITS EXPIRATION IS INCREDIBLY ANTI-CONSUMER AND DANGEROUS. THERE CAN BE NO REASONABLE EXPECTATION THAT ANYONE WOULD BE ABLE TO HAVE A PROBLEM DIAGNOSED AND FIXED IN ONE DAY AT A DEALER, AND FORD IS CLEARLY ACTING IN BAD FAITH.
Mfg Campaign: 11233324
Recall Date: Jul 19, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Corrective Action:
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Additional Notes:
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Mfg Campaign: 11233456
Recall Date: Jul 19, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Corrective Action:
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Additional Notes:
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Mfg Campaign: 11233456
Recall Date: Jul 19, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
AT ABOUT 20,000 MILES, THE DPS6 TRANSMISSION STARTED SHUDDERING AND VIBRATING DURING ACCELERATION. IT GOT PROGRESSIVELY WORSE, AND AT 21,988 MILES, ON 6/12/2019, I TOOK IT TO THE DEALER FROM WHOM I HAD PURCHASED THE CAR NEW ON 6/20/2016. A TECHNICIAN PERFORMED LABOR CODE #160109A. HE THEN NOTED, "FOUND SOME CLUTCH SHUDDER STILL PRESENT BUT FEWER THAN 250 RPM, OK PER FORD." AFTER I COMPLAINED, THE SERVICE MANAGER SENT ME A LETTER OFFERING ME A FREE OIL CHANGE (WHICH I DECLINED). TODAY, 7/17/2019, AT 21,988 MILES, THE TRANSMISSION IS STILL SHUDDERING. I AM WAITING TO SEE WHAT HAPPENS ON THE FORD FOCUS/FIESTA TRANSMISSION SETTLEMENT. MY CLAIM ID NO. ON THIS SETTLEMENT IS 10612086.
Corrective Action:
AT ABOUT 20,000 MILES, THE DPS6 TRANSMISSION STARTED SHUDDERING AND VIBRATING DURING ACCELERATION. IT GOT PROGRESSIVELY WORSE, AND AT 21,988 MILES, ON 6/12/2019, I TOOK IT TO THE DEALER FROM WHOM I HAD PURCHASED THE CAR NEW ON 6/20/2016. A TECHNICIAN PERFORMED LABOR CODE #160109A. HE THEN NOTED, "FOUND SOME CLUTCH SHUDDER STILL PRESENT BUT FEWER THAN 250 RPM, OK PER FORD." AFTER I COMPLAINED, THE SERVICE MANAGER SENT ME A LETTER OFFERING ME A FREE OIL CHANGE (WHICH I DECLINED). TODAY, 7/17/2019, AT 21,988 MILES, THE TRANSMISSION IS STILL SHUDDERING. I AM WAITING TO SEE WHAT HAPPENS ON THE FORD FOCUS/FIESTA TRANSMISSION SETTLEMENT. MY CLAIM ID NO. ON THIS SETTLEMENT IS 10612086.
Additional Notes:
AT ABOUT 20,000 MILES, THE DPS6 TRANSMISSION STARTED SHUDDERING AND VIBRATING DURING ACCELERATION. IT GOT PROGRESSIVELY WORSE, AND AT 21,988 MILES, ON 6/12/2019, I TOOK IT TO THE DEALER FROM WHOM I HAD PURCHASED THE CAR NEW ON 6/20/2016. A TECHNICIAN PERFORMED LABOR CODE #160109A. HE THEN NOTED, "FOUND SOME CLUTCH SHUDDER STILL PRESENT BUT FEWER THAN 250 RPM, OK PER FORD." AFTER I COMPLAINED, THE SERVICE MANAGER SENT ME A LETTER OFFERING ME A FREE OIL CHANGE (WHICH I DECLINED). TODAY, 7/17/2019, AT 21,988 MILES, THE TRANSMISSION IS STILL SHUDDERING. I AM WAITING TO SEE WHAT HAPPENS ON THE FORD FOCUS/FIESTA TRANSMISSION SETTLEMENT. MY CLAIM ID NO. ON THIS SETTLEMENT IS 10612086.
Mfg Campaign: 11232718
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TRANSMISSION SLIPS AND THE CAR SHUDDERS. I HAVE HAD IT REPAIRED 3 TIMES AND EVERY TIME THE "CLUTCH" GOES BAD AGAIN. THE CAR WILL OCCASIONALLY ROLL BACK WHEN ON A HILL AND ALSO UPON TAKE OFF THERE'S A DELAY AND THEN THE CAR SHUDDERS AND THEN WILL START TO GO. THERE'S ALSO TIMES THAT THE RPMS WILL GO HIGHER THAN THEY SHOULD BEFORE THE CAR SHIFTS INTO THE NEXT GEAR.
Corrective Action:
THE TRANSMISSION SLIPS AND THE CAR SHUDDERS. I HAVE HAD IT REPAIRED 3 TIMES AND EVERY TIME THE "CLUTCH" GOES BAD AGAIN. THE CAR WILL OCCASIONALLY ROLL BACK WHEN ON A HILL AND ALSO UPON TAKE OFF THERE'S A DELAY AND THEN THE CAR SHUDDERS AND THEN WILL START TO GO. THERE'S ALSO TIMES THAT THE RPMS WILL GO HIGHER THAN THEY SHOULD BEFORE THE CAR SHIFTS INTO THE NEXT GEAR.
Additional Notes:
THE TRANSMISSION SLIPS AND THE CAR SHUDDERS. I HAVE HAD IT REPAIRED 3 TIMES AND EVERY TIME THE "CLUTCH" GOES BAD AGAIN. THE CAR WILL OCCASIONALLY ROLL BACK WHEN ON A HILL AND ALSO UPON TAKE OFF THERE'S A DELAY AND THEN THE CAR SHUDDERS AND THEN WILL START TO GO. THERE'S ALSO TIMES THAT THE RPMS WILL GO HIGHER THAN THEY SHOULD BEFORE THE CAR SHIFTS INTO THE NEXT GEAR.
Mfg Campaign: 11232808
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STALLED WITHOUT WARNING WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STALLED WITHOUT WARNING WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STALLED WITHOUT WARNING WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Mfg Campaign: 11232838
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A RATTLING NOISE AND SHUDDERED. THE CONTACT ALSO STATED THAT THE VEHICLE LUNGED FORWARD WHEN IT WAS SHIFTED INTO REVERSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (414-771-9000, LOCATED AT 2111 N MAYFAIR RD, MILWAUKEE, WI 53226) TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CLUTCH WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CLUTCH WAS REPLACED AGAIN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 13,803. *AS *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A RATTLING NOISE AND SHUDDERED. THE CONTACT ALSO STATED THAT THE VEHICLE LUNGED FORWARD WHEN IT WAS SHIFTED INTO REVERSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (414-771-9000, LOCATED AT 2111 N MAYFAIR RD, MILWAUKEE, WI 53226) TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CLUTCH WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CLUTCH WAS REPLACED AGAIN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 13,803. *AS *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A RATTLING NOISE AND SHUDDERED. THE CONTACT ALSO STATED THAT THE VEHICLE LUNGED FORWARD WHEN IT WAS SHIFTED INTO REVERSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (414-771-9000, LOCATED AT 2111 N MAYFAIR RD, MILWAUKEE, WI 53226) TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CLUTCH WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CLUTCH WAS REPLACED AGAIN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 13,803. *AS *TR
Mfg Campaign: 11232891
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR IS NOT YET THREE YEARS OLD AND I HAVE HAD THE CLUTCH REPLACED TWICE. ON JULY 2, 2019, I WAS TOLD I NEEDED ANOTHER CLUTCH, WAITED ALL DAY FOR THE DEALERSHIP TO FIND A PART, ONLY TO BE TOLD THE NEXT DAY THAT I DIDN'T NEED A NEW CLUTCH. HOWEVER, MY CAR IS STILL MAKING THE RATTLING NOISE THAT HAS LED TO MY CLUTCH BEING REPLACED THE OTHER TWO TIMES. ON MY SECOND REPLACEMENT IN SEPTEMBER OF 2018, I WAS ENCOURAGED TO "UNLOAD" MY CAR AS SOON AS I COULD AS MY CLUTCH COULD NOT PERMANENTLY BE FIXED, AND THAT THEY COULD REPLACE IT, BUT THAT I WOULD BE BACK AGAIN IN 6 MONTHS. WHEN, IN JULY OF THIS YEAR, I WENT FROM NEEDING A NEW CLUTCH, TO SUDDENLY NOT, I ENDED UP WITH MY CAR BACK AT THE DEALERSHIP ON JULY 16, 2016 TO HAVE THEM TEST THE CLUTCH AGAIN. I ASKED THE SERVICE REP IF IT WAS TRUE THAT MY CLUTCH COULD NOT BE PERMANENTLY FIXED AND HE SAID THAT YES, UNFORTUNATELY THAT WAS TRUE. HE EXPLAINED TO ME THE DUAL CLUTCH AND SAID THAT IT WAS AN EXPERIMENT THAT WORKED IN THE FACTORY, BUT FAILED IN THE REAL WORLD. POSSIBLY, MOST CONCERNING TO ME, IS THAT THE CAR HAS TWICE, IN THE LAST COUPLE OF MONTHS, LURCHED FORWARD WITH THE CAR IN REVERSE. THE FIRST TIME IT HAPPENED, I WAS BACKING INTO MY GARAGE, AND MY CAR LURCHED FORWARD WHEN I PUSHED ON THE GAS WITH THE CAR IN REVERSE. I BARELY MISSED HITTING MY NEIGHBORS FENCE. THE SECOND TIME, I WAS ON MY PARKING SLAB. WHEN I WENT TO BACK UP, IT LURCHED FORWARD WITH THE CAR IN REVERSE. SINCE, ON MY MOST RECENT VISIT, THEY COULD NOT DUPLICATE THIS ACTION IN MY CAR THEY FIXED NOTHING. THEY ALSO, ONCE AGAIN DID NOT REPLACE THE CLUTCH, AND MY CAR IS STILL RATTLING. I'VE ALSO HAD THE TWO OTHER WARRANTY ISSUES WITH THIS CAR. I HAVE ALSO HAD THE BLOCK HEATER REPLACED, AND I HAD A LOSE BALL JOINT THAT NEEDED TO BE REPLACED. THE RATTLING AND SHUDDERING THAT I'VE EXPERIENCED ALWAYS HAPPENS WHEN ACCELERATING.
Corrective Action:
MY CAR IS NOT YET THREE YEARS OLD AND I HAVE HAD THE CLUTCH REPLACED TWICE. ON JULY 2, 2019, I WAS TOLD I NEEDED ANOTHER CLUTCH, WAITED ALL DAY FOR THE DEALERSHIP TO FIND A PART, ONLY TO BE TOLD THE NEXT DAY THAT I DIDN'T NEED A NEW CLUTCH. HOWEVER, MY CAR IS STILL MAKING THE RATTLING NOISE THAT HAS LED TO MY CLUTCH BEING REPLACED THE OTHER TWO TIMES. ON MY SECOND REPLACEMENT IN SEPTEMBER OF 2018, I WAS ENCOURAGED TO "UNLOAD" MY CAR AS SOON AS I COULD AS MY CLUTCH COULD NOT PERMANENTLY BE FIXED, AND THAT THEY COULD REPLACE IT, BUT THAT I WOULD BE BACK AGAIN IN 6 MONTHS. WHEN, IN JULY OF THIS YEAR, I WENT FROM NEEDING A NEW CLUTCH, TO SUDDENLY NOT, I ENDED UP WITH MY CAR BACK AT THE DEALERSHIP ON JULY 16, 2016 TO HAVE THEM TEST THE CLUTCH AGAIN. I ASKED THE SERVICE REP IF IT WAS TRUE THAT MY CLUTCH COULD NOT BE PERMANENTLY FIXED AND HE SAID THAT YES, UNFORTUNATELY THAT WAS TRUE. HE EXPLAINED TO ME THE DUAL CLUTCH AND SAID THAT IT WAS AN EXPERIMENT THAT WORKED IN THE FACTORY, BUT FAILED IN THE REAL WORLD. POSSIBLY, MOST CONCERNING TO ME, IS THAT THE CAR HAS TWICE, IN THE LAST COUPLE OF MONTHS, LURCHED FORWARD WITH THE CAR IN REVERSE. THE FIRST TIME IT HAPPENED, I WAS BACKING INTO MY GARAGE, AND MY CAR LURCHED FORWARD WHEN I PUSHED ON THE GAS WITH THE CAR IN REVERSE. I BARELY MISSED HITTING MY NEIGHBORS FENCE. THE SECOND TIME, I WAS ON MY PARKING SLAB. WHEN I WENT TO BACK UP, IT LURCHED FORWARD WITH THE CAR IN REVERSE. SINCE, ON MY MOST RECENT VISIT, THEY COULD NOT DUPLICATE THIS ACTION IN MY CAR THEY FIXED NOTHING. THEY ALSO, ONCE AGAIN DID NOT REPLACE THE CLUTCH, AND MY CAR IS STILL RATTLING. I'VE ALSO HAD THE TWO OTHER WARRANTY ISSUES WITH THIS CAR. I HAVE ALSO HAD THE BLOCK HEATER REPLACED, AND I HAD A LOSE BALL JOINT THAT NEEDED TO BE REPLACED. THE RATTLING AND SHUDDERING THAT I'VE EXPERIENCED ALWAYS HAPPENS WHEN ACCELERATING.
Additional Notes:
MY CAR IS NOT YET THREE YEARS OLD AND I HAVE HAD THE CLUTCH REPLACED TWICE. ON JULY 2, 2019, I WAS TOLD I NEEDED ANOTHER CLUTCH, WAITED ALL DAY FOR THE DEALERSHIP TO FIND A PART, ONLY TO BE TOLD THE NEXT DAY THAT I DIDN'T NEED A NEW CLUTCH. HOWEVER, MY CAR IS STILL MAKING THE RATTLING NOISE THAT HAS LED TO MY CLUTCH BEING REPLACED THE OTHER TWO TIMES. ON MY SECOND REPLACEMENT IN SEPTEMBER OF 2018, I WAS ENCOURAGED TO "UNLOAD" MY CAR AS SOON AS I COULD AS MY CLUTCH COULD NOT PERMANENTLY BE FIXED, AND THAT THEY COULD REPLACE IT, BUT THAT I WOULD BE BACK AGAIN IN 6 MONTHS. WHEN, IN JULY OF THIS YEAR, I WENT FROM NEEDING A NEW CLUTCH, TO SUDDENLY NOT, I ENDED UP WITH MY CAR BACK AT THE DEALERSHIP ON JULY 16, 2016 TO HAVE THEM TEST THE CLUTCH AGAIN. I ASKED THE SERVICE REP IF IT WAS TRUE THAT MY CLUTCH COULD NOT BE PERMANENTLY FIXED AND HE SAID THAT YES, UNFORTUNATELY THAT WAS TRUE. HE EXPLAINED TO ME THE DUAL CLUTCH AND SAID THAT IT WAS AN EXPERIMENT THAT WORKED IN THE FACTORY, BUT FAILED IN THE REAL WORLD. POSSIBLY, MOST CONCERNING TO ME, IS THAT THE CAR HAS TWICE, IN THE LAST COUPLE OF MONTHS, LURCHED FORWARD WITH THE CAR IN REVERSE. THE FIRST TIME IT HAPPENED, I WAS BACKING INTO MY GARAGE, AND MY CAR LURCHED FORWARD WHEN I PUSHED ON THE GAS WITH THE CAR IN REVERSE. I BARELY MISSED HITTING MY NEIGHBORS FENCE. THE SECOND TIME, I WAS ON MY PARKING SLAB. WHEN I WENT TO BACK UP, IT LURCHED FORWARD WITH THE CAR IN REVERSE. SINCE, ON MY MOST RECENT VISIT, THEY COULD NOT DUPLICATE THIS ACTION IN MY CAR THEY FIXED NOTHING. THEY ALSO, ONCE AGAIN DID NOT REPLACE THE CLUTCH, AND MY CAR IS STILL RATTLING. I'VE ALSO HAD THE TWO OTHER WARRANTY ISSUES WITH THIS CAR. I HAVE ALSO HAD THE BLOCK HEATER REPLACED, AND I HAD A LOSE BALL JOINT THAT NEEDED TO BE REPLACED. THE RATTLING AND SHUDDERING THAT I'VE EXPERIENCED ALWAYS HAPPENS WHEN ACCELERATING.
Mfg Campaign: 11232959
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AUTOMATIC TRANSMISSION SOMETIMES MISSES GEARS OR SLIPS INTO NEUTRAL WHILE ACCELERATING. SO FAR IT HAS ALWAYS FOUND A GEAR EVENTUALLY, BUT CAUSES A TEMPORARY SLOWDOWN THAT MAY EVENTUALLY CAUSE AN ACCIDENT. FORD SAYS THERE IS NO ISSUE OR THE CLUTCH PACK NEEDS TO BE REPLACED . THIS IS A DANGEROUS DESIGN FLAW FORD IS AWARE OF.
Corrective Action:
AUTOMATIC TRANSMISSION SOMETIMES MISSES GEARS OR SLIPS INTO NEUTRAL WHILE ACCELERATING. SO FAR IT HAS ALWAYS FOUND A GEAR EVENTUALLY, BUT CAUSES A TEMPORARY SLOWDOWN THAT MAY EVENTUALLY CAUSE AN ACCIDENT. FORD SAYS THERE IS NO ISSUE OR THE CLUTCH PACK NEEDS TO BE REPLACED . THIS IS A DANGEROUS DESIGN FLAW FORD IS AWARE OF.
Additional Notes:
AUTOMATIC TRANSMISSION SOMETIMES MISSES GEARS OR SLIPS INTO NEUTRAL WHILE ACCELERATING. SO FAR IT HAS ALWAYS FOUND A GEAR EVENTUALLY, BUT CAUSES A TEMPORARY SLOWDOWN THAT MAY EVENTUALLY CAUSE AN ACCIDENT. FORD SAYS THERE IS NO ISSUE OR THE CLUTCH PACK NEEDS TO BE REPLACED . THIS IS A DANGEROUS DESIGN FLAW FORD IS AWARE OF.
Mfg Campaign: 11232209
Recall Date: Jul 16, 2019
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