Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Ecosport vehicles sold in the United States Federal Territiories. These vehicles were shipped with the European brake reservoir pictogram cap label and the European English language owner's manual kits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C04
Recall Date: May 14, 2018
Consumer Complaints
870 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I AM TRYING TO ADD INFORMATION TO COMPLAINT #11175903. WHEN I MADE THE COMPLAINT THERE WERE NO INJURIES SINCE THEN THE OTHER DRIVER PARTY WENT TO THE HOSPITAL UNKNOWN ON INJURIES CAN I ADD THIS TO MY COMPLAINT
Corrective Action:
I AM TRYING TO ADD INFORMATION TO COMPLAINT #11175903. WHEN I MADE THE COMPLAINT THERE WERE NO INJURIES SINCE THEN THE OTHER DRIVER PARTY WENT TO THE HOSPITAL UNKNOWN ON INJURIES CAN I ADD THIS TO MY COMPLAINT
Additional Notes:
I AM TRYING TO ADD INFORMATION TO COMPLAINT #11175903. WHEN I MADE THE COMPLAINT THERE WERE NO INJURIES SINCE THEN THE OTHER DRIVER PARTY WENT TO THE HOSPITAL UNKNOWN ON INJURIES CAN I ADD THIS TO MY COMPLAINT
Mfg Campaign: 11176441
Recall Date: Feb 12, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Corrective Action:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Additional Notes:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Mfg Campaign: 11175903
Recall Date: Feb 9, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Corrective Action:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Additional Notes:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Mfg Campaign: 11175903
Recall Date: Feb 9, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Corrective Action:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Additional Notes:
I HAVE 2018 FORD ECOSPORT AND THE AUTO SHUTOFF/RESTART WAS NOT WORKING RIGHT. WHEN I STOPPED AT A LIGHT IT SHUT OFF AND DIDN'T START AGAIN IT HAD STALLED THIS HAPPENED ABOUT THREE TIMES. THEN AS I WAS DRIVING IT STALLED AGAIN AS I WAS DRIVING OFF THE HIGHWAY ON A RAMP AND I COULDN'T STOP AND HIT THE CAR IN FRONT OF ME WHICH WAS ABOUT FOUR CAR LENGTHS AHEAD MY AIRBAGS DEPLOYED AND MY CAR HAS SEVERE DAMAGE. HAVE THERE BEEN ANY OTHER INCIDENTS OF THIS KIND. I WAS LUCKY NO ONE WAS HURT BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY
Mfg Campaign: 11175903
Recall Date: Feb 9, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DOORS WILL NOT LOCK FROM DOOR OUTSIDE HANDLE IN OR AFTER RAIN.. CAR HAS PASSIVE ENTRY/PUSH BUTTON START. HAVE TO USE INSIDE SWITCH OR LOCK FOB. UNLOCK FEATURE WORKS. HAVE SEEN OTHERS WITH SAME COMPLAINT. FOUND THIS OUT AFTER CAR WAS LEFT UNLOCKED FOR OTHERS TO ENTER UNINVITED. ON GOING PROBLEM. CAR BELONGS TO MY DAUGHTER.
Corrective Action:
DOORS WILL NOT LOCK FROM DOOR OUTSIDE HANDLE IN OR AFTER RAIN.. CAR HAS PASSIVE ENTRY/PUSH BUTTON START. HAVE TO USE INSIDE SWITCH OR LOCK FOB. UNLOCK FEATURE WORKS. HAVE SEEN OTHERS WITH SAME COMPLAINT. FOUND THIS OUT AFTER CAR WAS LEFT UNLOCKED FOR OTHERS TO ENTER UNINVITED. ON GOING PROBLEM. CAR BELONGS TO MY DAUGHTER.
Additional Notes:
DOORS WILL NOT LOCK FROM DOOR OUTSIDE HANDLE IN OR AFTER RAIN.. CAR HAS PASSIVE ENTRY/PUSH BUTTON START. HAVE TO USE INSIDE SWITCH OR LOCK FOB. UNLOCK FEATURE WORKS. HAVE SEEN OTHERS WITH SAME COMPLAINT. FOUND THIS OUT AFTER CAR WAS LEFT UNLOCKED FOR OTHERS TO ENTER UNINVITED. ON GOING PROBLEM. CAR BELONGS TO MY DAUGHTER.
Mfg Campaign: 11128712
Recall Date: Sep 11, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.
Corrective Action:
ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.
Additional Notes:
ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.
Mfg Campaign: 11121308
Recall Date: Aug 21, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.
Corrective Action:
ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.
Additional Notes:
ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.
Mfg Campaign: 11121308
Recall Date: Aug 21, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE WILL RANDOMLY SHUT OFF WHEN IN PARK MODE DUE THE AUTO-STOP START FEATURE NOT DISENGAGING CORRECTLY. FORD HAS NOT BEEN ABLE TO REPRODUCE THE PROBLEM AND DOESN'T HAVE A SOLUTION.
Corrective Action:
THE ENGINE WILL RANDOMLY SHUT OFF WHEN IN PARK MODE DUE THE AUTO-STOP START FEATURE NOT DISENGAGING CORRECTLY. FORD HAS NOT BEEN ABLE TO REPRODUCE THE PROBLEM AND DOESN'T HAVE A SOLUTION.
Additional Notes:
THE ENGINE WILL RANDOMLY SHUT OFF WHEN IN PARK MODE DUE THE AUTO-STOP START FEATURE NOT DISENGAGING CORRECTLY. FORD HAS NOT BEEN ABLE TO REPRODUCE THE PROBLEM AND DOESN'T HAVE A SOLUTION.
Mfg Campaign: 11113082
Recall Date: Jul 23, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY 2018 FORD ECOSPORT AUTO SHUTOFF/RESTART FEATURE MALFUNCTIONED CAUSING ME TO CRASH INTO ANOTHER CAR. FORD HAS NOT INSPECTED MY CAR AS OF YET BUT THEY HAVE DECLINED MY REQUEST FOR A LOANER CAR CITING THAT THEY HAVE DETERMINED THAT THE ACCIDENT WAS NOT DUE TO MECHANICAL MALFUNCTION. FURTHERMORE THE PARTS THAT MY MECHANIC NEEDS IN ORDER TO FIX THE CAR ARE ON BACKORDER WITH NO ETA PROVIDED BY FORD. ACCIDENT WAS ON 4/30/18. TODAY IS 7/19/18. MY COMPLAINT IS THAT THE CAR MALFUNCTIONED AND FORD WILL NOT ASSIST WITH FURTHER INVESTIGATION, NOR WILL THEY PROVIDE NEEDED PARTS IN A TIMELY MANNER.
Corrective Action:
MY 2018 FORD ECOSPORT AUTO SHUTOFF/RESTART FEATURE MALFUNCTIONED CAUSING ME TO CRASH INTO ANOTHER CAR. FORD HAS NOT INSPECTED MY CAR AS OF YET BUT THEY HAVE DECLINED MY REQUEST FOR A LOANER CAR CITING THAT THEY HAVE DETERMINED THAT THE ACCIDENT WAS NOT DUE TO MECHANICAL MALFUNCTION. FURTHERMORE THE PARTS THAT MY MECHANIC NEEDS IN ORDER TO FIX THE CAR ARE ON BACKORDER WITH NO ETA PROVIDED BY FORD. ACCIDENT WAS ON 4/30/18. TODAY IS 7/19/18. MY COMPLAINT IS THAT THE CAR MALFUNCTIONED AND FORD WILL NOT ASSIST WITH FURTHER INVESTIGATION, NOR WILL THEY PROVIDE NEEDED PARTS IN A TIMELY MANNER.
Additional Notes:
MY 2018 FORD ECOSPORT AUTO SHUTOFF/RESTART FEATURE MALFUNCTIONED CAUSING ME TO CRASH INTO ANOTHER CAR. FORD HAS NOT INSPECTED MY CAR AS OF YET BUT THEY HAVE DECLINED MY REQUEST FOR A LOANER CAR CITING THAT THEY HAVE DETERMINED THAT THE ACCIDENT WAS NOT DUE TO MECHANICAL MALFUNCTION. FURTHERMORE THE PARTS THAT MY MECHANIC NEEDS IN ORDER TO FIX THE CAR ARE ON BACKORDER WITH NO ETA PROVIDED BY FORD. ACCIDENT WAS ON 4/30/18. TODAY IS 7/19/18. MY COMPLAINT IS THAT THE CAR MALFUNCTIONED AND FORD WILL NOT ASSIST WITH FURTHER INVESTIGATION, NOR WILL THEY PROVIDE NEEDED PARTS IN A TIMELY MANNER.
Mfg Campaign: 11112484
Recall Date: Jul 19, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF SHATTERED. I WENT TO OPEN MY SUNROOF AS I WAS PULLING OUT OF THE DRIVEWAY AND NOTICED THAT MY INSIDE COVER WAS WET. I LOOKED UP AND SAW THAT THE GLASS WAS SHATTERED. THE CAR HAD BEEN PARKED FROM 7/7-10/2018 IN THE DRIVEWAY.
Corrective Action:
SUNROOF SHATTERED. I WENT TO OPEN MY SUNROOF AS I WAS PULLING OUT OF THE DRIVEWAY AND NOTICED THAT MY INSIDE COVER WAS WET. I LOOKED UP AND SAW THAT THE GLASS WAS SHATTERED. THE CAR HAD BEEN PARKED FROM 7/7-10/2018 IN THE DRIVEWAY.
Additional Notes:
SUNROOF SHATTERED. I WENT TO OPEN MY SUNROOF AS I WAS PULLING OUT OF THE DRIVEWAY AND NOTICED THAT MY INSIDE COVER WAS WET. I LOOKED UP AND SAW THAT THE GLASS WAS SHATTERED. THE CAR HAD BEEN PARKED FROM 7/7-10/2018 IN THE DRIVEWAY.
Mfg Campaign: 11110756
Recall Date: Jul 11, 2018
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury