Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
329 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Corrective Action:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Additional Notes:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Mfg Campaign: 11361711
Recall Date: Sep 29, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Corrective Action:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Additional Notes:
MY KIA SELTOS WITH ONLY 900 MILES HAS DONE THE FOLLOWING TWICE: WHEN AT A STOP AND I STEP ON THE GAS THE CAR TURNS OFF. THE FIRST TIME IT HAPPENED I WAS AT A STOP LIGHT AND WHEN I STEPPED ON THE GAS THE CAR TURNED OFF AND TOOK A COUPLE OF MINUTES BEFORE I WAS ABLE TO TURN THE CAR BACK ON. THE SECOND TIME IT HAPPENED I PUT THE CAR IN REVERSE AND STEPPED ON THE GAS AND IT TURNED OFF. I WAS TOLD BY THE DEALER THAT IT APPEARS TO BE A PROBLEM WITH THE ENGINE CONTROL UNIT. NOW MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR WITH NO KNOWLEDGE OF WHEN THE CAR WILL BE RETURNED BECAUSE THE PART IS ON "BACK ORDER". I'D LIKE TO ADD THAT WHILE AT THE CAR RENTAL PLACE I MET ANOTHER PERSON WITH THE SAME CAR AND EXACT SAME ISSUES.
Mfg Campaign: 11361711
Recall Date: Sep 29, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION DEFECT , TRANSMISSION OVER HEATS IN STOP AND GO TRAFFIC , ALSO CAUSES SKIPPING OF THE GEARS. KIA KNOW THIS IS A PROBLEM AND INDICATED THAT CAR WILL SHUT DOWN ON ITS OWN BECAUSE OF THIS.
Corrective Action:
TRANSMISSION DEFECT , TRANSMISSION OVER HEATS IN STOP AND GO TRAFFIC , ALSO CAUSES SKIPPING OF THE GEARS. KIA KNOW THIS IS A PROBLEM AND INDICATED THAT CAR WILL SHUT DOWN ON ITS OWN BECAUSE OF THIS.
Additional Notes:
TRANSMISSION DEFECT , TRANSMISSION OVER HEATS IN STOP AND GO TRAFFIC , ALSO CAUSES SKIPPING OF THE GEARS. KIA KNOW THIS IS A PROBLEM AND INDICATED THAT CAR WILL SHUT DOWN ON ITS OWN BECAUSE OF THIS.
Mfg Campaign: 11354905
Recall Date: Sep 14, 2020
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TRANSMISSION DEFECT , TRANSMISSION OVER HEATS IN STOP AND GO TRAFFIC , ALSO CAUSES SKIPPING OF THE GEARS. KIA KNOW THIS IS A PROBLEM AND INDICATED THAT CAR WILL SHUT DOWN ON ITS OWN BECAUSE OF THIS.
Corrective Action:
TRANSMISSION DEFECT , TRANSMISSION OVER HEATS IN STOP AND GO TRAFFIC , ALSO CAUSES SKIPPING OF THE GEARS. KIA KNOW THIS IS A PROBLEM AND INDICATED THAT CAR WILL SHUT DOWN ON ITS OWN BECAUSE OF THIS.
Additional Notes:
TRANSMISSION DEFECT , TRANSMISSION OVER HEATS IN STOP AND GO TRAFFIC , ALSO CAUSES SKIPPING OF THE GEARS. KIA KNOW THIS IS A PROBLEM AND INDICATED THAT CAR WILL SHUT DOWN ON ITS OWN BECAUSE OF THIS.
Mfg Campaign: 11354905
Recall Date: Sep 14, 2020
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FORWARD COLLISION AVOIDANCE ASSIST (FCA), RADAR SENSOR DO NOT WORK, NEVER GET ALARMS OR WARNING WHEN AN COLLISION IS EMINENT. CONTACTED KIAUSA AND DEALER, PROBLEM NOT SOLVED.
Corrective Action:
FORWARD COLLISION AVOIDANCE ASSIST (FCA), RADAR SENSOR DO NOT WORK, NEVER GET ALARMS OR WARNING WHEN AN COLLISION IS EMINENT. CONTACTED KIAUSA AND DEALER, PROBLEM NOT SOLVED.
Additional Notes:
FORWARD COLLISION AVOIDANCE ASSIST (FCA), RADAR SENSOR DO NOT WORK, NEVER GET ALARMS OR WARNING WHEN AN COLLISION IS EMINENT. CONTACTED KIAUSA AND DEALER, PROBLEM NOT SOLVED.
Mfg Campaign: 11351025
Recall Date: Aug 24, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FORWARD COLLISION AVOIDANCE ASSIST (FCA), RADAR SENSOR DO NOT WORK, NEVER GET ALARMS OR WARNING WHEN AN COLLISION IS EMINENT. CONTACTED KIAUSA AND DEALER, PROBLEM NOT SOLVED.
Corrective Action:
FORWARD COLLISION AVOIDANCE ASSIST (FCA), RADAR SENSOR DO NOT WORK, NEVER GET ALARMS OR WARNING WHEN AN COLLISION IS EMINENT. CONTACTED KIAUSA AND DEALER, PROBLEM NOT SOLVED.
Additional Notes:
FORWARD COLLISION AVOIDANCE ASSIST (FCA), RADAR SENSOR DO NOT WORK, NEVER GET ALARMS OR WARNING WHEN AN COLLISION IS EMINENT. CONTACTED KIAUSA AND DEALER, PROBLEM NOT SOLVED.
Mfg Campaign: 11351025
Recall Date: Aug 24, 2020
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FORWARD COLLISION AVOIDANCE ASSIST W/ PEDESTRIAN DETECT (FCA), SYSTEM DO NOT WORK, NEVER GET ALARMS, IN A NEAR COLLISION SITUATIONS OR A PERSON CROSSING IN FRONT OF VEHICLE. CONTACTED KIA USA CASE # 13716568), RETURN CAR TO DEALER AS INSTRUCTED, PROBLEM NEVER FIX. KIA NOT PROVIDING ANY INFORMATION OR TROUBLESHOOT, TEST OR REPLACE RADAR SENSOR TO FIX THE PROBLEM. IN THE CAR OWNER MANUAL, IT LOOK LIKE THE SYSTEM HAS MORE LIMITATIONS THAN REAL INSTANCES THAT WILL WORK. SYSTEM NOT RELIABLE AT ALL.
Corrective Action:
FORWARD COLLISION AVOIDANCE ASSIST W/ PEDESTRIAN DETECT (FCA), SYSTEM DO NOT WORK, NEVER GET ALARMS, IN A NEAR COLLISION SITUATIONS OR A PERSON CROSSING IN FRONT OF VEHICLE. CONTACTED KIA USA CASE # 13716568), RETURN CAR TO DEALER AS INSTRUCTED, PROBLEM NEVER FIX. KIA NOT PROVIDING ANY INFORMATION OR TROUBLESHOOT, TEST OR REPLACE RADAR SENSOR TO FIX THE PROBLEM. IN THE CAR OWNER MANUAL, IT LOOK LIKE THE SYSTEM HAS MORE LIMITATIONS THAN REAL INSTANCES THAT WILL WORK. SYSTEM NOT RELIABLE AT ALL.
Additional Notes:
FORWARD COLLISION AVOIDANCE ASSIST W/ PEDESTRIAN DETECT (FCA), SYSTEM DO NOT WORK, NEVER GET ALARMS, IN A NEAR COLLISION SITUATIONS OR A PERSON CROSSING IN FRONT OF VEHICLE. CONTACTED KIA USA CASE # 13716568), RETURN CAR TO DEALER AS INSTRUCTED, PROBLEM NEVER FIX. KIA NOT PROVIDING ANY INFORMATION OR TROUBLESHOOT, TEST OR REPLACE RADAR SENSOR TO FIX THE PROBLEM. IN THE CAR OWNER MANUAL, IT LOOK LIKE THE SYSTEM HAS MORE LIMITATIONS THAN REAL INSTANCES THAT WILL WORK. SYSTEM NOT RELIABLE AT ALL.
Mfg Campaign: 11350656
Recall Date: Aug 21, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FORWARD COLLISION AVOIDANCE ASSIST W/ PEDESTRIAN DETECT (FCA), SYSTEM DO NOT WORK, NEVER GET ALARMS, IN A NEAR COLLISION SITUATIONS OR A PERSON CROSSING IN FRONT OF VEHICLE. CONTACTED KIA USA CASE # 13716568), RETURN CAR TO DEALER AS INSTRUCTED, PROBLEM NEVER FIX. KIA NOT PROVIDING ANY INFORMATION OR TROUBLESHOOT, TEST OR REPLACE RADAR SENSOR TO FIX THE PROBLEM. IN THE CAR OWNER MANUAL, IT LOOK LIKE THE SYSTEM HAS MORE LIMITATIONS THAN REAL INSTANCES THAT WILL WORK. SYSTEM NOT RELIABLE AT ALL.
Corrective Action:
FORWARD COLLISION AVOIDANCE ASSIST W/ PEDESTRIAN DETECT (FCA), SYSTEM DO NOT WORK, NEVER GET ALARMS, IN A NEAR COLLISION SITUATIONS OR A PERSON CROSSING IN FRONT OF VEHICLE. CONTACTED KIA USA CASE # 13716568), RETURN CAR TO DEALER AS INSTRUCTED, PROBLEM NEVER FIX. KIA NOT PROVIDING ANY INFORMATION OR TROUBLESHOOT, TEST OR REPLACE RADAR SENSOR TO FIX THE PROBLEM. IN THE CAR OWNER MANUAL, IT LOOK LIKE THE SYSTEM HAS MORE LIMITATIONS THAN REAL INSTANCES THAT WILL WORK. SYSTEM NOT RELIABLE AT ALL.
Additional Notes:
FORWARD COLLISION AVOIDANCE ASSIST W/ PEDESTRIAN DETECT (FCA), SYSTEM DO NOT WORK, NEVER GET ALARMS, IN A NEAR COLLISION SITUATIONS OR A PERSON CROSSING IN FRONT OF VEHICLE. CONTACTED KIA USA CASE # 13716568), RETURN CAR TO DEALER AS INSTRUCTED, PROBLEM NEVER FIX. KIA NOT PROVIDING ANY INFORMATION OR TROUBLESHOOT, TEST OR REPLACE RADAR SENSOR TO FIX THE PROBLEM. IN THE CAR OWNER MANUAL, IT LOOK LIKE THE SYSTEM HAS MORE LIMITATIONS THAN REAL INSTANCES THAT WILL WORK. SYSTEM NOT RELIABLE AT ALL.
Mfg Campaign: 11350656
Recall Date: Aug 21, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MAJOR SAFETY PROBLEM WITH THE NEW 2021 KIA SELTOS WITH THE DUAL CLUTCH AUTOMATIC TRANSMISSION. IT CAN MISS 1ST, 3RD, 5TH AND 7TH GEARS. IT MISSED 1ST GEAR WHILE MY WIFE WAS TURNING LEFT FROM A STOPPED CONDITION... IT WAS NEARLY AN ACCIDENT, AND COULD HAVE BEEN A FATAL ACCIDENT SINCE THERE WAS A PASSENGER. IT IS MY UNDERSTANDING THAT THIS TRANSMISSION IS ALREADY A RECALL IN SOUTH KOREA. A WEBSITE HAS A VIDEO SHOWING THE PROBLEM MY WIFE ALSO ENCOUNTERED. PLEASE SEE THIS WEBSITE: HTTPS://WHEELBHP.COM/KIA-SELTOS-DCT-PROBLEMS-3119881/ IT DOES INDICATE AN ECU RE-FLASH SHOULD FIX THE ISSUE. (THE WEBSITE INDICATES A REFLASH SHOULD REPAIR PROPER TRANSMISSION SHIFTING.) MISSED SHIFTS HAS HAPPENED TO MY WIFE MORE THAN ONCE... THE SUV "FEELS JERKY" MANY TIME WHEN DRIVING. REPORTED TO DEALER NO ACTION TAKEN BY KIA DEALER YET. *TR
Corrective Action:
MAJOR SAFETY PROBLEM WITH THE NEW 2021 KIA SELTOS WITH THE DUAL CLUTCH AUTOMATIC TRANSMISSION. IT CAN MISS 1ST, 3RD, 5TH AND 7TH GEARS. IT MISSED 1ST GEAR WHILE MY WIFE WAS TURNING LEFT FROM A STOPPED CONDITION... IT WAS NEARLY AN ACCIDENT, AND COULD HAVE BEEN A FATAL ACCIDENT SINCE THERE WAS A PASSENGER. IT IS MY UNDERSTANDING THAT THIS TRANSMISSION IS ALREADY A RECALL IN SOUTH KOREA. A WEBSITE HAS A VIDEO SHOWING THE PROBLEM MY WIFE ALSO ENCOUNTERED. PLEASE SEE THIS WEBSITE: HTTPS://WHEELBHP.COM/KIA-SELTOS-DCT-PROBLEMS-3119881/ IT DOES INDICATE AN ECU RE-FLASH SHOULD FIX THE ISSUE. (THE WEBSITE INDICATES A REFLASH SHOULD REPAIR PROPER TRANSMISSION SHIFTING.) MISSED SHIFTS HAS HAPPENED TO MY WIFE MORE THAN ONCE... THE SUV "FEELS JERKY" MANY TIME WHEN DRIVING. REPORTED TO DEALER NO ACTION TAKEN BY KIA DEALER YET. *TR
Additional Notes:
MAJOR SAFETY PROBLEM WITH THE NEW 2021 KIA SELTOS WITH THE DUAL CLUTCH AUTOMATIC TRANSMISSION. IT CAN MISS 1ST, 3RD, 5TH AND 7TH GEARS. IT MISSED 1ST GEAR WHILE MY WIFE WAS TURNING LEFT FROM A STOPPED CONDITION... IT WAS NEARLY AN ACCIDENT, AND COULD HAVE BEEN A FATAL ACCIDENT SINCE THERE WAS A PASSENGER. IT IS MY UNDERSTANDING THAT THIS TRANSMISSION IS ALREADY A RECALL IN SOUTH KOREA. A WEBSITE HAS A VIDEO SHOWING THE PROBLEM MY WIFE ALSO ENCOUNTERED. PLEASE SEE THIS WEBSITE: HTTPS://WHEELBHP.COM/KIA-SELTOS-DCT-PROBLEMS-3119881/ IT DOES INDICATE AN ECU RE-FLASH SHOULD FIX THE ISSUE. (THE WEBSITE INDICATES A REFLASH SHOULD REPAIR PROPER TRANSMISSION SHIFTING.) MISSED SHIFTS HAS HAPPENED TO MY WIFE MORE THAN ONCE... THE SUV "FEELS JERKY" MANY TIME WHEN DRIVING. REPORTED TO DEALER NO ACTION TAKEN BY KIA DEALER YET. *TR
Mfg Campaign: 11331711
Recall Date: Jun 30, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury