Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
Went to have car serviced and was told lug nuts were swollen and it was a Ford defect, but had to pay over $120 to replace lug nuts in order to get my tires rotated.
Corrective Action:
Went to have car serviced and was told lug nuts were swollen and it was a Ford defect, but had to pay over $120 to replace lug nuts in order to get my tires rotated.
Additional Notes:
Went to have car serviced and was told lug nuts were swollen and it was a Ford defect, but had to pay over $120 to replace lug nuts in order to get my tires rotated.
Mfg Campaign: 11559387
Recall Date: Dec 10, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
Went to have car serviced and was told lug nuts were swollen and it was a Ford defect, but had to pay over $120 to replace lug nuts in order to get my tires rotated.
Corrective Action:
Went to have car serviced and was told lug nuts were swollen and it was a Ford defect, but had to pay over $120 to replace lug nuts in order to get my tires rotated.
Additional Notes:
Went to have car serviced and was told lug nuts were swollen and it was a Ford defect, but had to pay over $120 to replace lug nuts in order to get my tires rotated.
Mfg Campaign: 11559387
Recall Date: Dec 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My cars coolant is leak and I don't know where it goes. It overheats and the coolant continually needs to be added. The coolant cap has cracked twice and its is hard to find a replacement cap and we can't drive the car. I have taken it to two auto repair shops, and they said the issue can NOT be fixed. I am in fear of it overheating all the time. This is causing me fear and I believe it is dangerous and I am stuck paying for a car I can't drive.
Corrective Action:
My cars coolant is leak and I don't know where it goes. It overheats and the coolant continually needs to be added. The coolant cap has cracked twice and its is hard to find a replacement cap and we can't drive the car. I have taken it to two auto repair shops, and they said the issue can NOT be fixed. I am in fear of it overheating all the time. This is causing me fear and I believe it is dangerous and I am stuck paying for a car I can't drive.
Additional Notes:
My cars coolant is leak and I don't know where it goes. It overheats and the coolant continually needs to be added. The coolant cap has cracked twice and its is hard to find a replacement cap and we can't drive the car. I have taken it to two auto repair shops, and they said the issue can NOT be fixed. I am in fear of it overheating all the time. This is causing me fear and I believe it is dangerous and I am stuck paying for a car I can't drive.
Mfg Campaign: 11559280
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My cars coolant is leak and I don't know where it goes. It overheats and the coolant continually needs to be added. The coolant cap has cracked twice and its is hard to find a replacement cap and we can't drive the car. I have taken it to two auto repair shops, and they said the issue can NOT be fixed. I am in fear of it overheating all the time. This is causing me fear and I believe it is dangerous and I am stuck paying for a car I can't drive.
Corrective Action:
My cars coolant is leak and I don't know where it goes. It overheats and the coolant continually needs to be added. The coolant cap has cracked twice and its is hard to find a replacement cap and we can't drive the car. I have taken it to two auto repair shops, and they said the issue can NOT be fixed. I am in fear of it overheating all the time. This is causing me fear and I believe it is dangerous and I am stuck paying for a car I can't drive.
Additional Notes:
My cars coolant is leak and I don't know where it goes. It overheats and the coolant continually needs to be added. The coolant cap has cracked twice and its is hard to find a replacement cap and we can't drive the car. I have taken it to two auto repair shops, and they said the issue can NOT be fixed. I am in fear of it overheating all the time. This is causing me fear and I believe it is dangerous and I am stuck paying for a car I can't drive.
Mfg Campaign: 11559280
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 ford fusion 2.0L ecoboost with around 77k miles and started to see coolant loss with no visible signs in engine bay or below.car, rough start with error P0316 and occasional misfire. White smoke comes from exhaust on start sometimes. Also have to fill coolant every other day or so. It looks as coolant intrusion issue very common with these engines.
Corrective Action:
I have a 2018 ford fusion 2.0L ecoboost with around 77k miles and started to see coolant loss with no visible signs in engine bay or below.car, rough start with error P0316 and occasional misfire. White smoke comes from exhaust on start sometimes. Also have to fill coolant every other day or so. It looks as coolant intrusion issue very common with these engines.
Additional Notes:
I have a 2018 ford fusion 2.0L ecoboost with around 77k miles and started to see coolant loss with no visible signs in engine bay or below.car, rough start with error P0316 and occasional misfire. White smoke comes from exhaust on start sometimes. Also have to fill coolant every other day or so. It looks as coolant intrusion issue very common with these engines.
Mfg Campaign: 11559329
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
I have a 2018 ford fusion 2.0L ecoboost with around 77k miles and started to see coolant loss with no visible signs in engine bay or below.car, rough start with error P0316 and occasional misfire. White smoke comes from exhaust on start sometimes. Also have to fill coolant every other day or so. It looks as coolant intrusion issue very common with these engines.
Corrective Action:
I have a 2018 ford fusion 2.0L ecoboost with around 77k miles and started to see coolant loss with no visible signs in engine bay or below.car, rough start with error P0316 and occasional misfire. White smoke comes from exhaust on start sometimes. Also have to fill coolant every other day or so. It looks as coolant intrusion issue very common with these engines.
Additional Notes:
I have a 2018 ford fusion 2.0L ecoboost with around 77k miles and started to see coolant loss with no visible signs in engine bay or below.car, rough start with error P0316 and occasional misfire. White smoke comes from exhaust on start sometimes. Also have to fill coolant every other day or so. It looks as coolant intrusion issue very common with these engines.
Mfg Campaign: 11559329
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, and the vehicle briefly shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the head gasket and turbo charger. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, and the vehicle briefly shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the head gasket and turbo charger. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, and the vehicle briefly shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the head gasket and turbo charger. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.
Mfg Campaign: 11559212
Recall Date: Dec 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, and the vehicle briefly shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the head gasket and turbo charger. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, and the vehicle briefly shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the head gasket and turbo charger. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, and the vehicle briefly shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the head gasket and turbo charger. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.
Mfg Campaign: 11559212
Recall Date: Dec 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Corrective Action:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Additional Notes:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Mfg Campaign: 11556443
Recall Date: Nov 22, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Corrective Action:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Additional Notes:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Mfg Campaign: 11556443
Recall Date: Nov 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Corrective Action:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Additional Notes:
M 19 year old daughter purchased the 2018 Ford Fusion 1.5L FWD certified on May 10th from AutoNation Ford of Orange Park, FL on 5/10/2023. Car broke down on 7/31/23 at 93032 miles and had it towed back to AutoNation. Was told that the flexplate broke and that there was coolant intrusion in one or more cylinders. Had the car repaired using the extended warranty plan that was purchased for the engine repair. Also paid to have the flexplate replaced. Received the car back on 9/22/23 with 93041 miles. On 9/26/23, check engine light at 93173. Code read oxygen sensor and emission purge valve sensor. Did not have repaired right away so that we can save up for the cost since it wasn't covered by the extended warranty plan. The cost was going to be about 700.00. Then the car started to hesitate in traffic while making a loud "farting" noise and eventually breaking down on 11/8/23 . We were able to get it to Garber Ford in Green Cove Springs but was told by the mechanic that the car is to dangerous to drive anymore. After a diagnostic was performed, we were told that not only is the evap purge valve bad, the car now needs a new transmission. The transmission pours out as fast as they can put it in. Due to the broken flexplate being noted during the first repair, its highly likely that the warranty company will cover. Estimated cost is 10k if we approve the breakdown and they deny. If we do not approve the breakdown so that insurance can inspect and just replace the transmission it will be 7-8k.
Mfg Campaign: 11556443
Recall Date: Nov 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On 11/17, I received a shift system failure alert. The car would not go into park and I could not start the vehicle. We contacted the dealer to have the car towed. The dealer indicated there was a current recall for the same issue however this car was not included. There is a known issue with other ford fusions. As a result I am having to pay out of pocket for the fix. The recall should be expanded to include 2017-2018
Corrective Action:
On 11/17, I received a shift system failure alert. The car would not go into park and I could not start the vehicle. We contacted the dealer to have the car towed. The dealer indicated there was a current recall for the same issue however this car was not included. There is a known issue with other ford fusions. As a result I am having to pay out of pocket for the fix. The recall should be expanded to include 2017-2018
Additional Notes:
On 11/17, I received a shift system failure alert. The car would not go into park and I could not start the vehicle. We contacted the dealer to have the car towed. The dealer indicated there was a current recall for the same issue however this car was not included. There is a known issue with other ford fusions. As a result I am having to pay out of pocket for the fix. The recall should be expanded to include 2017-2018
Mfg Campaign: 11556096
Recall Date: Nov 20, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, he observed excessive smoke coming from the engine compartment as well as the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine cylinder that caused damage to the cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, he observed excessive smoke coming from the engine compartment as well as the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine cylinder that caused damage to the cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, he observed excessive smoke coming from the engine compartment as well as the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine cylinder that caused damage to the cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.
Mfg Campaign: 11555712
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that upon taking the vehicle into the dealer for an oil change, the contact was informed that the engine was empty of coolant. No warning lights were illuminated. The vehicle was taken to the dealer, who determined coolant intrusion had caused damage to the cylinder head, requiring a replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 47,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that upon taking the vehicle into the dealer for an oil change, the contact was informed that the engine was empty of coolant. No warning lights were illuminated. The vehicle was taken to the dealer, who determined coolant intrusion had caused damage to the cylinder head, requiring a replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 47,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that upon taking the vehicle into the dealer for an oil change, the contact was informed that the engine was empty of coolant. No warning lights were illuminated. The vehicle was taken to the dealer, who determined coolant intrusion had caused damage to the cylinder head, requiring a replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 47,000.
Mfg Campaign: 11555730
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.
Mfg Campaign: 11554873
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.
Mfg Campaign: 11554873
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
Corrective Action:
The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
Additional Notes:
The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
Mfg Campaign: 11554162
Recall Date: Nov 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Mfg Campaign: 11554079
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Mfg Campaign: 11554079
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was hesitating while driving uphill. There was no warning light illuminated. The failure persisted and the vehicle entered LIMP Mode and jerked while depressing the accelerator pedal. The contact also stated that the gear shifter dial became firm and made it difficult to shift the vehicle out of park(P). An unknown dealer and the manufacturer were notified of the failure and informed the contact there was no recall associated with the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was hesitating while driving uphill. There was no warning light illuminated. The failure persisted and the vehicle entered LIMP Mode and jerked while depressing the accelerator pedal. The contact also stated that the gear shifter dial became firm and made it difficult to shift the vehicle out of park(P). An unknown dealer and the manufacturer were notified of the failure and informed the contact there was no recall associated with the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was hesitating while driving uphill. There was no warning light illuminated. The failure persisted and the vehicle entered LIMP Mode and jerked while depressing the accelerator pedal. The contact also stated that the gear shifter dial became firm and made it difficult to shift the vehicle out of park(P). An unknown dealer and the manufacturer were notified of the failure and informed the contact there was no recall associated with the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11550589
Recall Date: Oct 18, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury