Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When van is unlocked door actuator buzzes and doesn’t always unlock
Corrective Action:
When van is unlocked door actuator buzzes and doesn’t always unlock
Additional Notes:
When van is unlocked door actuator buzzes and doesn’t always unlock
Mfg Campaign: 11473785
Recall Date: Jul 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My right side passenger door is 100 percent stuck in the lock position. We have car seats in the captains chairs and can not tend to the children properly because the door will not open. There is not even an option to open manually! We need the doors to be easily open to get the kids in a case of an emergancy
Corrective Action:
My right side passenger door is 100 percent stuck in the lock position. We have car seats in the captains chairs and can not tend to the children properly because the door will not open. There is not even an option to open manually! We need the doors to be easily open to get the kids in a case of an emergancy
Additional Notes:
My right side passenger door is 100 percent stuck in the lock position. We have car seats in the captains chairs and can not tend to the children properly because the door will not open. There is not even an option to open manually! We need the doors to be easily open to get the kids in a case of an emergancy
Mfg Campaign: 11473111
Recall Date: Jul 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Have had issues with the 6th cylinder since we bought it. Same issues as 2015 and down. 6th cylinder piston is crumbled. 800 motors back ordered with one company and dozens back ordered with others.
Corrective Action:
Have had issues with the 6th cylinder since we bought it. Same issues as 2015 and down. 6th cylinder piston is crumbled. 800 motors back ordered with one company and dozens back ordered with others.
Additional Notes:
Have had issues with the 6th cylinder since we bought it. Same issues as 2015 and down. 6th cylinder piston is crumbled. 800 motors back ordered with one company and dozens back ordered with others.
Mfg Campaign: 11472782
Recall Date: Jul 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
With no warning, the driver’s side sliding rear door locked and will not open either manually or remotely. Concern for safety of passengers exiting the van in an emergency
Corrective Action:
With no warning, the driver’s side sliding rear door locked and will not open either manually or remotely. Concern for safety of passengers exiting the van in an emergency
Additional Notes:
With no warning, the driver’s side sliding rear door locked and will not open either manually or remotely. Concern for safety of passengers exiting the van in an emergency
Mfg Campaign: 11472508
Recall Date: Jul 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The passenger side sliding door fails to lock leaving people and property at risk. It is available for inspection. The dealership service department indicated it is the latch system. It had been buzzing on lock prior to failing altogether, this is similar to other issues listed online so I believe the actuator may be involved as well. This appears to be a common problem related to a design flaw.
Corrective Action:
The passenger side sliding door fails to lock leaving people and property at risk. It is available for inspection. The dealership service department indicated it is the latch system. It had been buzzing on lock prior to failing altogether, this is similar to other issues listed online so I believe the actuator may be involved as well. This appears to be a common problem related to a design flaw.
Additional Notes:
The passenger side sliding door fails to lock leaving people and property at risk. It is available for inspection. The dealership service department indicated it is the latch system. It had been buzzing on lock prior to failing altogether, this is similar to other issues listed online so I believe the actuator may be involved as well. This appears to be a common problem related to a design flaw.
Mfg Campaign: 11471271
Recall Date: Jun 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving down the highway when steering locked up on a curve. Managed to get the car to the side of the road, but would only drive around 25 mph after that. Upon having a shop look at it they stated that the transmission pump went out. They said they can put transmission fluid in and it will drive fine for a bit, but because the pump is not working it will not work long term. An indicator light did come on a couple days prior.
Corrective Action:
Driving down the highway when steering locked up on a curve. Managed to get the car to the side of the road, but would only drive around 25 mph after that. Upon having a shop look at it they stated that the transmission pump went out. They said they can put transmission fluid in and it will drive fine for a bit, but because the pump is not working it will not work long term. An indicator light did come on a couple days prior.
Additional Notes:
Driving down the highway when steering locked up on a curve. Managed to get the car to the side of the road, but would only drive around 25 mph after that. Upon having a shop look at it they stated that the transmission pump went out. They said they can put transmission fluid in and it will drive fine for a bit, but because the pump is not working it will not work long term. An indicator light did come on a couple days prior.
Mfg Campaign: 11470499
Recall Date: Jun 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driver side sliding door locking mechanism will not unlock and hence the door cannot be opened from inside or outside the vehicle. Has not been diagnosed by dealer or any others. All other doors work as expected. This is true safety concern. In the event of an emergency, a person sitting adjacent to this sliding door would not be able to escape. Should absolutely be a recall. A true safety concern. There are may people complaining of the same problem on the internet. Should not wait until someone dies to address this issue.
Corrective Action:
Driver side sliding door locking mechanism will not unlock and hence the door cannot be opened from inside or outside the vehicle. Has not been diagnosed by dealer or any others. All other doors work as expected. This is true safety concern. In the event of an emergency, a person sitting adjacent to this sliding door would not be able to escape. Should absolutely be a recall. A true safety concern. There are may people complaining of the same problem on the internet. Should not wait until someone dies to address this issue.
Additional Notes:
Driver side sliding door locking mechanism will not unlock and hence the door cannot be opened from inside or outside the vehicle. Has not been diagnosed by dealer or any others. All other doors work as expected. This is true safety concern. In the event of an emergency, a person sitting adjacent to this sliding door would not be able to escape. Should absolutely be a recall. A true safety concern. There are may people complaining of the same problem on the internet. Should not wait until someone dies to address this issue.
Mfg Campaign: 11470047
Recall Date: Jun 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The passenger sliding door actuator is faulty and the door often gets stuck or is unable to lock/unlock.
Corrective Action:
The passenger sliding door actuator is faulty and the door often gets stuck or is unable to lock/unlock.
Additional Notes:
The passenger sliding door actuator is faulty and the door often gets stuck or is unable to lock/unlock.
Mfg Campaign: 11469953
Recall Date: Jun 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The drivers side siding door lock has failed making the door unable to be unlocked automatically or manually. This has left the door inoperable. This is a serious safety risk which leaves a person in the back seat unable to exit the vehicle through that door in the event of an emergency. The vehicle has not yet been inspected for this issue. There was no warning indicators of the failed door lock.
Corrective Action:
The drivers side siding door lock has failed making the door unable to be unlocked automatically or manually. This has left the door inoperable. This is a serious safety risk which leaves a person in the back seat unable to exit the vehicle through that door in the event of an emergency. The vehicle has not yet been inspected for this issue. There was no warning indicators of the failed door lock.
Additional Notes:
The drivers side siding door lock has failed making the door unable to be unlocked automatically or manually. This has left the door inoperable. This is a serious safety risk which leaves a person in the back seat unable to exit the vehicle through that door in the event of an emergency. The vehicle has not yet been inspected for this issue. There was no warning indicators of the failed door lock.
Mfg Campaign: 11469653
Recall Date: Jun 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I hit a deer; air bag light came on but the air bags did not deploy.
Corrective Action:
I hit a deer; air bag light came on but the air bags did not deploy.
Additional Notes:
I hit a deer; air bag light came on but the air bags did not deploy.
Mfg Campaign: 11467585
Recall Date: Jun 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On June 3, 2022, the rear sliding door on the passenger side of my van wouldn't open. It can't be opened via the fob, the button above the driver's center console, nor by hand. It will not unlock. From inside the cabin, I can't unlock the door either. At present, this hasn't put anyone's safety at risk, but if I had had passengers in the back, and we'd been in an accident or some other situation that required us to quickly exit the vehicle, exit would have been impeded. I have an appointment with the service section of the local Dodge dealer. I'm finding online that Chrysler has extended the warranty on door lock actuator on the 2016 Dodge Grand Caravan to 15 years/150,000 miles. I'm within that window, but whatever the problem, I want it documented. There were no warning lamps, messages, nor symptoms of the problem before it occurred. I had no odd sounds from the door motor/lock mechanism nor any warning messages/lamps. The door just wouldn't open when I went to open it this morning.
Corrective Action:
On June 3, 2022, the rear sliding door on the passenger side of my van wouldn't open. It can't be opened via the fob, the button above the driver's center console, nor by hand. It will not unlock. From inside the cabin, I can't unlock the door either. At present, this hasn't put anyone's safety at risk, but if I had had passengers in the back, and we'd been in an accident or some other situation that required us to quickly exit the vehicle, exit would have been impeded. I have an appointment with the service section of the local Dodge dealer. I'm finding online that Chrysler has extended the warranty on door lock actuator on the 2016 Dodge Grand Caravan to 15 years/150,000 miles. I'm within that window, but whatever the problem, I want it documented. There were no warning lamps, messages, nor symptoms of the problem before it occurred. I had no odd sounds from the door motor/lock mechanism nor any warning messages/lamps. The door just wouldn't open when I went to open it this morning.
Additional Notes:
On June 3, 2022, the rear sliding door on the passenger side of my van wouldn't open. It can't be opened via the fob, the button above the driver's center console, nor by hand. It will not unlock. From inside the cabin, I can't unlock the door either. At present, this hasn't put anyone's safety at risk, but if I had had passengers in the back, and we'd been in an accident or some other situation that required us to quickly exit the vehicle, exit would have been impeded. I have an appointment with the service section of the local Dodge dealer. I'm finding online that Chrysler has extended the warranty on door lock actuator on the 2016 Dodge Grand Caravan to 15 years/150,000 miles. I'm within that window, but whatever the problem, I want it documented. There were no warning lamps, messages, nor symptoms of the problem before it occurred. I had no odd sounds from the door motor/lock mechanism nor any warning messages/lamps. The door just wouldn't open when I went to open it this morning.
Mfg Campaign: 11467352
Recall Date: Jun 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
There is a creaking noise in the front end of the Dodge Caravan. Upon inspection at a service station, it was identified as a bushing that was partially missing on the front subframe crossmember attachment to the chassis. When attempting to purchase a replacement bushing from Chrysler it was discovered that the bushing was no longer made for this vehicle. Instead Chrysler now makes an entire new subframe crossmember with fasteners, that will need to be purchased and installed. It seems like this the bushing part was defective and therefore Chrysler made an adjustment which is now going to cost a lot more money to repair. This should be a recall and not an expense to the consumer.
Corrective Action:
There is a creaking noise in the front end of the Dodge Caravan. Upon inspection at a service station, it was identified as a bushing that was partially missing on the front subframe crossmember attachment to the chassis. When attempting to purchase a replacement bushing from Chrysler it was discovered that the bushing was no longer made for this vehicle. Instead Chrysler now makes an entire new subframe crossmember with fasteners, that will need to be purchased and installed. It seems like this the bushing part was defective and therefore Chrysler made an adjustment which is now going to cost a lot more money to repair. This should be a recall and not an expense to the consumer.
Additional Notes:
There is a creaking noise in the front end of the Dodge Caravan. Upon inspection at a service station, it was identified as a bushing that was partially missing on the front subframe crossmember attachment to the chassis. When attempting to purchase a replacement bushing from Chrysler it was discovered that the bushing was no longer made for this vehicle. Instead Chrysler now makes an entire new subframe crossmember with fasteners, that will need to be purchased and installed. It seems like this the bushing part was defective and therefore Chrysler made an adjustment which is now going to cost a lot more money to repair. This should be a recall and not an expense to the consumer.
Mfg Campaign: 11466224
Recall Date: May 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his fiancé was driving 35 MPH, the vehicle lost motive power and stalled without warning. The vehicle was then driven to the independent mechanic but was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his fiancé was driving 35 MPH, the vehicle lost motive power and stalled without warning. The vehicle was then driven to the independent mechanic but was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his fiancé was driving 35 MPH, the vehicle lost motive power and stalled without warning. The vehicle was then driven to the independent mechanic but was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.
Mfg Campaign: 11466272
Recall Date: May 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Corrective Action:
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Additional Notes:
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Mfg Campaign: 11465586
Recall Date: May 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Corrective Action:
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Additional Notes:
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Mfg Campaign: 11465586
Recall Date: May 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Corrective Action:
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Additional Notes:
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Mfg Campaign: 11464928
Recall Date: May 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Corrective Action:
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Additional Notes:
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Mfg Campaign: 11464928
Recall Date: May 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Passenger side rear door is making a buzzing noise! will cost over $500 to fix. After researching multiple other van owners are having this same issue this should be recalled this vehicle is only 6 years old !!
Corrective Action:
Passenger side rear door is making a buzzing noise! will cost over $500 to fix. After researching multiple other van owners are having this same issue this should be recalled this vehicle is only 6 years old !!
Additional Notes:
Passenger side rear door is making a buzzing noise! will cost over $500 to fix. After researching multiple other van owners are having this same issue this should be recalled this vehicle is only 6 years old !!
Mfg Campaign: 11464994
Recall Date: May 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while the vehicle was parked and unoccupied, the front driver's side headrest deployed inadvertently. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while the vehicle was parked and unoccupied, the front driver's side headrest deployed inadvertently. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while the vehicle was parked and unoccupied, the front driver's side headrest deployed inadvertently. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 108,000.
Mfg Campaign: 11464103
Recall Date: May 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Door actuators buzzing everytime it locks and unlocks. Apparently there's a lot of people complaining about this. Why isn't there a recall? It's really really loud.
Corrective Action:
Door actuators buzzing everytime it locks and unlocks. Apparently there's a lot of people complaining about this. Why isn't there a recall? It's really really loud.
Additional Notes:
Door actuators buzzing everytime it locks and unlocks. Apparently there's a lot of people complaining about this. Why isn't there a recall? It's really really loud.
Mfg Campaign: 11463899
Recall Date: May 9, 2022
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