Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
Consumer Complaints
247 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine loses power while driving. This happened the first time on 8/24/2. I was on the NJ Parkway in highspeed traffic . The vehicle would not drive over 25 miles an hour putting all occupants in the car at risk. The dealership repaired the vehicle The same loss of engine power re-occurred on 3/12/22 while driving at over 50 miles an hour. the car just slowed without warning, and I was unable to increase speed on a busy roadway
Corrective Action:
Engine loses power while driving. This happened the first time on 8/24/2. I was on the NJ Parkway in highspeed traffic . The vehicle would not drive over 25 miles an hour putting all occupants in the car at risk. The dealership repaired the vehicle The same loss of engine power re-occurred on 3/12/22 while driving at over 50 miles an hour. the car just slowed without warning, and I was unable to increase speed on a busy roadway
Additional Notes:
Engine loses power while driving. This happened the first time on 8/24/2. I was on the NJ Parkway in highspeed traffic . The vehicle would not drive over 25 miles an hour putting all occupants in the car at risk. The dealership repaired the vehicle The same loss of engine power re-occurred on 3/12/22 while driving at over 50 miles an hour. the car just slowed without warning, and I was unable to increase speed on a busy roadway
Mfg Campaign: 11456505
Recall Date: Mar 13, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine loses power while driving. This happened the first time on 8/24/21 I was on the NJ Parkway in highspeed traffic . The vehicle would not drive over 25 miles an hour putting all occupants in the car at risk. The dealership repaired the vehicle The same loss of engine power re-occurred on 3/12/22 while driving at over 50 miles an hour. the car just slowed without warning, and I was unable to increase speed on a busy roadway
Corrective Action:
Engine loses power while driving. This happened the first time on 8/24/21 I was on the NJ Parkway in highspeed traffic . The vehicle would not drive over 25 miles an hour putting all occupants in the car at risk. The dealership repaired the vehicle The same loss of engine power re-occurred on 3/12/22 while driving at over 50 miles an hour. the car just slowed without warning, and I was unable to increase speed on a busy roadway
Additional Notes:
Engine loses power while driving. This happened the first time on 8/24/21 I was on the NJ Parkway in highspeed traffic . The vehicle would not drive over 25 miles an hour putting all occupants in the car at risk. The dealership repaired the vehicle The same loss of engine power re-occurred on 3/12/22 while driving at over 50 miles an hour. the car just slowed without warning, and I was unable to increase speed on a busy roadway
Mfg Campaign: 11456506
Recall Date: Mar 13, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Shift to park error
Corrective Action:
Shift to park error
Additional Notes:
Shift to park error
Mfg Campaign: 11455310
Recall Date: Mar 5, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns 2020 Chevrolet Malibu. The contact stated while driving 50 MPH, the vehicle started shaking and inadvertently decelerated. The contact stated that the Service ESC and check engine warning lights were illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns 2020 Chevrolet Malibu. The contact stated while driving 50 MPH, the vehicle started shaking and inadvertently decelerated. The contact stated that the Service ESC and check engine warning lights were illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns 2020 Chevrolet Malibu. The contact stated while driving 50 MPH, the vehicle started shaking and inadvertently decelerated. The contact stated that the Service ESC and check engine warning lights were illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Mfg Campaign: 11454867
Recall Date: Mar 2, 2022
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns 2020 Chevrolet Malibu. The contact stated while driving 50 MPH, the vehicle started shaking and inadvertently decelerated. The contact stated that the Service ESC and check engine warning lights were illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns 2020 Chevrolet Malibu. The contact stated while driving 50 MPH, the vehicle started shaking and inadvertently decelerated. The contact stated that the Service ESC and check engine warning lights were illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns 2020 Chevrolet Malibu. The contact stated while driving 50 MPH, the vehicle started shaking and inadvertently decelerated. The contact stated that the Service ESC and check engine warning lights were illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Mfg Campaign: 11454867
Recall Date: Mar 2, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine Light came on before a full year of having the car. Started August 23 2021 the car will take forever to move like engine was lock up or something then when you put the car in drive it was go backwards and when you put it in reverse it will go forward. Car has a head of its own. I am pregnant I don’t feel safe In this car and this car is not safe for my baby to be in I spoke to different people who has the same car as me they experiencing the same thing 2019 and 2020 ..
Corrective Action:
Engine Light came on before a full year of having the car. Started August 23 2021 the car will take forever to move like engine was lock up or something then when you put the car in drive it was go backwards and when you put it in reverse it will go forward. Car has a head of its own. I am pregnant I don’t feel safe In this car and this car is not safe for my baby to be in I spoke to different people who has the same car as me they experiencing the same thing 2019 and 2020 ..
Additional Notes:
Engine Light came on before a full year of having the car. Started August 23 2021 the car will take forever to move like engine was lock up or something then when you put the car in drive it was go backwards and when you put it in reverse it will go forward. Car has a head of its own. I am pregnant I don’t feel safe In this car and this car is not safe for my baby to be in I spoke to different people who has the same car as me they experiencing the same thing 2019 and 2020 ..
Mfg Campaign: 11444814
Recall Date: Dec 23, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Corrective Action:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Additional Notes:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Mfg Campaign: 11437929
Recall Date: Oct 24, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Corrective Action:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Additional Notes:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Mfg Campaign: 11437929
Recall Date: Oct 24, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Corrective Action:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Additional Notes:
Was traveling at about 58 mph down the highway when all my warning gauges starting going off. My digital dash went blank and the car started accelerating on its own. I kept hitting the brakes trying to make it slow down and I could hear the abs function and feel it thru the brake while trying to slow down. After about a 1/2 mile of fighting the car the dash turned back on the check engine light stayed on and the car stopped trying to accelerate but wouldn’t change gears and was stuck at 3500 rpms when I limped it off the road and had a tow truck come get it.
Mfg Campaign: 11437929
Recall Date: Oct 24, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that the vehicle was equipped with the Auto START/STOP safety feature. The contact stated that while at a complete stop, the engine failed to start up while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and normal vehicle operation returned. The contact called the dealer and dropped off the vehicle to be inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,647.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that the vehicle was equipped with the Auto START/STOP safety feature. The contact stated that while at a complete stop, the engine failed to start up while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and normal vehicle operation returned. The contact called the dealer and dropped off the vehicle to be inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,647.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that the vehicle was equipped with the Auto START/STOP safety feature. The contact stated that while at a complete stop, the engine failed to start up while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and normal vehicle operation returned. The contact called the dealer and dropped off the vehicle to be inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,647.
Mfg Campaign: 11437603
Recall Date: Oct 21, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that the vehicle was equipped with the Auto START/STOP safety feature. The contact stated that while at a complete stop, the engine failed to start up while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and normal vehicle operation returned. The contact called the dealer and dropped off the vehicle to be inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,647.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that the vehicle was equipped with the Auto START/STOP safety feature. The contact stated that while at a complete stop, the engine failed to start up while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and normal vehicle operation returned. The contact called the dealer and dropped off the vehicle to be inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,647.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that the vehicle was equipped with the Auto START/STOP safety feature. The contact stated that while at a complete stop, the engine failed to start up while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and normal vehicle operation returned. The contact called the dealer and dropped off the vehicle to be inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,647.
Mfg Campaign: 11437603
Recall Date: Oct 21, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Corrective Action:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Additional Notes:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Mfg Campaign: 11436835
Recall Date: Oct 14, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Corrective Action:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Additional Notes:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Mfg Campaign: 11436835
Recall Date: Oct 14, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Corrective Action:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Additional Notes:
This is an intermittent issue and hard to reproduce on demand. I have evidence in the form of multiple videos that may be provided anytime. Videos can be found here: https://www.dropbox.com/sh/zubc5ilgahayvxa/AABf3M1mLBikxQswv17Yn-YQa?dl=0 In the middle of driving on freeways, highways, or regular roads, the car will quickly slow down to a very low speed, around 5 mph causing other drivers to have to quickly swerve out of the way before wrecking into me. The power steering will also intermittently fail, as it becomes difficult to turn the wheel during these times. The car will also not accelerate at my will like it should at this time. Check engine lights will show up, as well as other warning notifications on the dash board. Some of the warnings include "Service Power Steering. Drive with Care", "Fuel Level Low", and "Service ESC". The car will also intermittently show all gauges in the zero/off/empty position. The car will also say "Shift to Park" when trying to turn it on, even though it is already in shift. I have sent the car back to the dealer 5 times to date and am about to pick it up again today as they have called me and said "it's ready" again. Each time they take the car, they do not address the issue. The first time I took it in, they just performed a recall repair for the camera and suggested the problem may be fixed from that. They claim they cannot fix something they cannot reproduce but I suspect they do not want to spend the time/hours/money it will take to figure out the problem since it is still under factory bumper-to-bumper warranty. It is still under factory bumper-to-bumper warranty but Monument Chevrolet in Pasadena TX refuses to repair anything and claim there is no evidence of the problem even though I've emailed them multiple videos of the problems happening. Auto Nation in Houston TX is who has the car now. It was recommended to me by General Motors to try another dealer. This is where I'm at currently with the situation.
Mfg Campaign: 11436835
Recall Date: Oct 14, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shift to park displays when I put my car in park and the vehicle will not turn off. I have read that there have been recalls on this issue up to 2019 but nothing for 2020. My car is not even 2 years old...I shouldn't have a problem turning my vehicle off especially since it's been an issue in the past
Corrective Action:
Shift to park displays when I put my car in park and the vehicle will not turn off. I have read that there have been recalls on this issue up to 2019 but nothing for 2020. My car is not even 2 years old...I shouldn't have a problem turning my vehicle off especially since it's been an issue in the past
Additional Notes:
Shift to park displays when I put my car in park and the vehicle will not turn off. I have read that there have been recalls on this issue up to 2019 but nothing for 2020. My car is not even 2 years old...I shouldn't have a problem turning my vehicle off especially since it's been an issue in the past
Mfg Campaign: 11431536
Recall Date: Sep 2, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
P0556 code and brakes are hard to stop. 40,016 miles on the car
Corrective Action:
P0556 code and brakes are hard to stop. 40,016 miles on the car
Additional Notes:
P0556 code and brakes are hard to stop. 40,016 miles on the car
Mfg Campaign: 11431145
Recall Date: Aug 31, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Corrective Action:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Additional Notes:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Mfg Campaign: 11430765
Recall Date: Aug 27, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Corrective Action:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Additional Notes:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Mfg Campaign: 11430765
Recall Date: Aug 27, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Corrective Action:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Additional Notes:
1. Something under the car hood is making a whistle type noise. Is available for inspection. 2. I don't know if it is a safety risk. 3. The problem has not been confirmed by the dealer. 4. The vehicle was inspected by the dealership. 5. There were no warning lamps on or anything. The whistling appeared under the hood around May 23,2021. 6. The whistling appears under the hood of the car after driving it approximately 30mins with the air conditioner on. 7. I took it to the dealership and they seem resistant to fix the problem!
Mfg Campaign: 11430765
Recall Date: Aug 27, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake pedal is hard. The car does not want to stop. The brake booster is not working. The car only has 40,000 miles
Corrective Action:
The brake pedal is hard. The car does not want to stop. The brake booster is not working. The car only has 40,000 miles
Additional Notes:
The brake pedal is hard. The car does not want to stop. The brake booster is not working. The car only has 40,000 miles
Mfg Campaign: 11430611
Recall Date: Aug 26, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury